St. Gallen, Univ., Diss., 2007$dpSankt Gallen.

Thesis (Ph. D.)--University of Texas at Austin, 2008. / Vita. Includes bibliographical references.

Thesis (M.Sc.)--Acadia University, 1998. / Includes bibliographical references. (leaves 98-99). Also available on the Internet via the World Wide Web.

Thesis (Ph. D.)--University of California, San Diego, 2007. / Also available as an electronic resource. Includes bibliographical references (p. 159-168).

Master-Arbeit Univ. St. Gallen, 2006.

Master-Arbeit Univ. St. Gallen, 2006.

<p>Den psykiska ohälsans utbredning är omfattande och är idag ett folkhälsoproblem i Sverige. Många människor söker vård för psykisk ohälsa genom telefonrådgivning. Syftet med denna studie har varit att undersöka och beskriva sjuksköterskors erfarenheter av att bemöta patienter med psykisk ohälsa i arbetet med sjukvårdsrådgivning. För att genomföra denna studie valdes en kvalitativ metod. Sju sjuksköterskor som arbetar med telefonrådgivning intervjuades. I resultatet framkom fem olika teman som benämndes: ”att känna att man betyder något för en annan människa”, ”att känna obehag inför samtal”, ”att inte kunna göra något och att känna sig otillräcklig”, ”att inte ha tid och resurser” samt ”att inte kunna se varandra”. Studien visar att det är viktigt för sjuksköterskan att betyda något för patienten. Den visar också att samtal om psykisk ohälsa kan innebära känslor som stress och obehag hos sjuksköterskorna. I studien framkommer för- och nackdelar med att inte ha en visuell kontakt mellan sjuksköterskan och patienten.</p> / <p>Mental illness is today an extensive problem, which affect the public health in Sweden. Many people with mental illness, try to get help through healthcare call centres. The aim of the study was to examine in what way nurses in healthcare call centres experience receiving patients, suffering from mental illness. To implement this study, a qualitative method was chosen. Seven nurses who work with counselling by phone were interviewed. Five themes appeared in the result: “to feel that you mean something to another human being”, “to feel discomfort with some calls”, “feeling insufficient and feelings of dejection”, “lack of time and resources” and “being unable see each other”. This study emphasizes that it is important for the nurses to mean something to the person who calls the healthcare call centre. Its also shows that calls about mental illness could create stress and discomfort feelings among the nurses. This study also shows advantages and disadvantages about the disability of not seeing the patient.</p>

<p>Optioner är ett instrument som investerare kan använda för att spekulera i framtida upp-eller nedgångar på olika tillgångar. Om dessa optioner är felprissatta finns det möjlighet att göra riskfria vinster med hjälp av Stolls köp-säljparitet. Tidigare studier visar att marknaden inte alltid är effektiv i sin prissättning av aktieindexoptioner och att det därigenom finns möjlighet till arbitrage. Denna studie undersöker huruvida marknaden är effektiv i sin prissättning av VINX30 aktieindexoptioner, d.v.s. <em>finns det möjlighet till arbitrag på VINX30 aktieindexoptioner?</em></p> / <p>Options are an instrument which investors can use to speculate in future pricemovements on different assets. If these options are misspriced there are an opportunity to get riskfree profit by using Stolls put-call parity. Earlier research shows that the market sometimes is inefficient when pricing stock index options allowing arbitrage. This study investigate whether the market is efficient in the pricing of VINX30 stock index options, i.e.<em> are there arbitrage opportunities on VINX30 stock index options?</em></p>

Thesis (Ph. D.)--University of California, San Diego, 2007. / Title from first page of PDF file (viewed June 8, 2007). Available via ProQuest Digital Dissertations. Vita. Includes bibliographical references (p. 159-168).

Thesis (MScEng (Industrial Engineering))--University of Stellenbosch, 2008. / Call centres form an increasingly important part of the modern day business environment and perform an important role in the strategic and operational aspects of organisations. Call centres have emerged and developed to provide efficient and cost effective communication channels between organisations and their customers. Call centres are often the largest or only channel used to access customers or for customers to access organisations. Early call centres were seen as cost centres and operated in a similar manner, often resulting in poor and unsatisfactory performance. Modern call centres are being approached in a different way. They are aligned with the strategic objectives of the organisation and are seen as performance centres and revenue drivers. Modern call centres are dynamic and complex organisations, both technologically and operationally. Performance objectives are often conflicting and controlling parameters have to be finely balanced in a volatile environment. It is therefore imperative to utilise call centres effectively and efficiently. This can only be achieved by a structured and scientific operations research based approach. The research was initiated by the requirement of a call centre design and implementation as part of a larger business process reengineering project. The thesis provides an overview of the call centre environment and operational aspects. A structured call centre design model is reviewed and two aspects namely workforce management and performance management are found to form the core of the design and operations activities. The call centre design model is then integrated with the proposed workforce management and performance management models. These models are developed using scientific operations research approach. The structured modelling approach is then used to guide the design, operation, and optimisation of the call centre of the case study. The structured and scientific operations research based approach proved to be of great significance when confronted with the dynamic and complex call centre environment. Through using the structured approach the design, operation, and optimisation activities could be conducted successfully and performance objectives were reached.