The master thesis focuses on more efficient application of Scrum methodology in a development team within specific company. The thesis takes an advantage from the SW-CMM philosophy applied in agile environment in order to achieve better effectivity. Theorethical base is utilized for a comparison with current state in the company described in analytical part. Proposals for a solution of current situation are based on drawback detection. Proposals are subject for risk analysis followed by precaution. Costs of proposals implementation with included precautions are evaluated in economic evaluation part. This part also contains benefits of proposals.

El presente proyecto consiste en realizar mejoras al proceso del negocio de transmisión de información electrónica a la Aduana a través de la metodología BPM, para lograr optimizar los tiempos de atención en la recepción de la mercancía y enviar de manera segura, eficiente y oportuna la información a la Aduana. Para ello la metodología BPM nos ayuda a identificar las actividades que: generan cuellos de botella, los colaboradores que no agregan valor en el proceso y las actividades que se deben automatizar para la toma de decisiones de la gerencia. Para llevar a cabo la automatización de estas actividades se seguirá el proceso de desarrollo basado en los métodos ágiles (marco de trabajo: Scrum), donde se desarrollará el software de manera iterativa e incremental para recibir tempranamente la retroalimentación del Cliente Interno y de Aduana y no se tenga a futuro cambios que impacten fuertemente el alcance, tiempo y costo. Este proceso de desarrollo de software empleará el modelo CMMi para su mejora contínua a través de la implementación de algunas prácticas de Planificación, Seguimiento y Control, y Gestión integrada de Proyectos las cuales deben ser institucionalizados en la organización. / Tesis

The advent of the industrial revolution has brought a great number of changes in the functioning of various processes in manufacturing industries. The ways and means of working have evolved exponentially with the implementation of advanced technology. Moreover, with the increasing technology, the customer demands have also been varying dynamically due to changes in customer requirements focusing on individual customization. To cope with the dynamic demand, manufacturing industries had to make sure their products are manufactured with higher quality and shorter lead times. Implementation and efficient usage of technology has provided industries with the necessary tools to achieve market demand and stay competitive by growing continuously. The transformation aims to reach the level of zero-defect manufacturing and ensure higher first-time right yield capability with minimum utilization of available resources. However, technological advancements have not developed the quality inspection process of the manufacturing industry at the same level as other processes. Due to this, the quality inspection processes are still human dependent which requires a highly skilled human operator to perform inspection procedures using sensory abilities to detect deviations. Research suggests that human quality inspection is prone to errors due to fatigue as the process is continuous, strenuous, and tedious work. The efficiency of human inspection is around 80% which becomes a chronic problem in safety-critical and high-value manufacturing environments. Moreover, with the increasing level of customization and technology, the products are becoming more complex with intricate shapes and only human inspection is not enough to meet the customer requirements. Especially in the case of automotive industry in Body in White applications, human inspection of outer body panels, engine parts with tighter tolerances alone does not make the cut. Advancements in the field of metrology have led to the introduction of Coordinate measuring machines (CMM), which are classified as contact and non-contact measuring machines. The measurements are performed offline away from the production line, using the sampling method. The contact measuring machines are equipped with touch trigger probe devices that travel all over the part to make a virtual image of the product which is time-consuming but accurate. Whereas the noncontact measuring machines are equipped with laser scanners or optical devices which scan the part and develop a virtual model which is fast but has accuracy and repeatability issues due to external factors. But coordinate measuring machines have proven to be bottlenecks as they were not able to synchronize with the production pace and could not perform aninspection on all the produced parts, which would help in collecting data. The gathered data can be used to analyse root causes and generate trends in defect detection. With the advancements in non-contact measuring systems, automotive industries have also realized the potential of implementing inline measurement techniques to perform quality inspection. The non-contact measuring system consists of a robotic arm or setup which is equipped with a camera, sensors, and a complex algorithm to identify defects. This provides the robotic arm with machine vision which is works by taking a series of images of the product from various and process these images to detect deviations using digital image processing techniques. The inline measurement has proven to be accurate, fast, and repeatable to be implemented in synchronization with the production line. Further, the automotive industries are moving towards hybrid inspection systems which capitalize on the measuring speed of the robot and the fast decision-making ability of human senses.

This diploma thesis with title of „Management of Coordinate Measuring Machine Calibration“ aimed to develop detailed analysis of uncertainties when deploying 3D coordinate measuring machine MicroVu Excel in practice. The analysis was supported by an example of measuring uncertainty calculation. This thesis also discusses the integration of automatic assessment of uncertainties into programming equipment; and creation of methodical calibration process for this kind of machine.

El área de Tecnologías de la Información y Comunicación (TIC) de Union Telecom actualmente se encuentra embarcada en el desarrollo de un sistema ERP/CRM que remplazará al sistema actual. Este proyecto fue programado para terminar en un año. Por este motivo, se ve necesario analizar la forma en que el equipo está trabajando, con el fin de proponer e implementar mejoras de trabajo en equipo y así poder alcanzar las metas esperadas. El objetivo general es mejorar las prácticas de trabajo para el desarrollo e implementación del nuevo sistema para poder mostrar rápidamente valor al usuario final y concluir con el desarrollo del sistema. Se quiere implementar un mezcla controlada de Scrum y Kanban, asimismo mejorar la representación de los procesos mediante BPMN y el modelo CMMi para mejorar el desempeño de la organización en el desarrollo de software. / Tesis

Consultar en el Centro de Información de Monterrico. / La incorporación de metodologías y buenas prácticas para el desarrollo de software es primordial para toda empresa para el logro de sus objetivos, en este sentido el presente trabajo presenta una investigación sobre el uso de metodologías agiles, gestión de procesos y la incorporación de CMMI en la gestión de proyectos basada en SCRUM. Para poder realizar este trabajo se aplicara estas tres metodologías en la redefinición del proceso de generación de indicadores de rendimiento de una empresa de Call Center. En la actualidad las empresas de Call Center atraviesan por un auge debido a la gran demanda por los servicios ofrecidos por las empresas de este rubro, debido a factores económicos de nuestro país empresas transnacionales ven al Perú como una oportunidad de negocio. Estas empresas tienen grandes inversiones en tecnología e implementan buenas prácticas en todas sus áreas de negocio, para lograr competir con estas empresas los CALL CENTER nacionales se ven en la necesidad de incorporar nuevas tecnologías y optimizar sus procesos, de esta manera las áreas de TI tienen un reto que asumir para hacer frente a los nuevos requerimientos. Es en esta coyuntura que se presenta la necesidad de incorporar estándares que le permitan ser eficientes en sus procesos de desarrollo de software, obtener resultados en cortos periodos de tiempo, tener una mayor visibilidad de sus procesos de desarrollo, documentar y gestionar sus procesos e implementar metodologías de mejora continua. Durante la presentación del documento se tocara aspectos de las metodologías Agiles, la gestión de procesos usando BPMN y la incorporación de CMMI como la aplicación de prácticas para el desarrollo de software, como resultado de este análisis se espera, tener una guía para la implementación de estas prácticas dentro del proceso de desarrollo de software de un área de sistemas de una empresa de call center. / Tesis

Reverse engineering is the technique of gathering scientific knowledge about a part by physically examining it. In the computer aided manufacturing world this is referred to as Part to CAD conversion, where the geometry of physical objects are being captured as Digital 3-D CAD Data. This is vital not only to produce drawing of parts for which no CAD data exists, but also is frequently being used to produce better designs. The industry professionals to achieve this are frequently using Coordinate Measuring Machine [CMM] among other tools. The purpose of this thesis is to demonstrate the versatility of portable CMM as a Reverse Engineering Tool through application experiments aimed at industrial and non-industrial solutions. The thesis also researches in to the feasibility of customization options through experimentations focused on reverse engineering. Focusing further on Reverse Engineering applications, some of the interesting digitizing and CAD techniques are demonstrated and compared.

This report has been written to analyze a newly acquired measurement method within the companyAston Harald Mekaniska Verkstad AB, which is a 3D scanner made by the company Creaform. Thismodel bought has the name Metrascan 3D Black Elite. 3D scanning is an optical measurement methodwhich uses light to create a mesh of a measured object, where it is later compared to a nominal CAD filein the software Polyworks Inspector. To verify this method of measurement, it will be compared to twoother known calibrated and verified methods, which are coordinate measuring machines (CMM) andregular measuring instruments, which includes several kinds of micrometers and general anglemeasuring devices. To analyze and compare these methods an amount of data will be collected, and willbe used to conduct statistical analysis, where the mean/median, normal distribution, standarddeviation, and confidence intervals are included. The report will analyze two different kinds of data,where the first set consists of regular geometries such as linear and circular measurements, as well asseveral kinds of GD&T (Geometric Dimensions and Tolerances). The second set involves more complexgeometries according to the ISO standard ISO 484. The first set of data will be analyzed using amanufactured reference object, made using the aluminum alloy AL-7020 T6. The second set will beanalyzed using a propeller blade borrowed from the company Kongsberg. The results from this reportshow that 3D scanning is not as accurate nor as precise compared to CMM measurement and regularhand measuring instruments and cannot replace these measuring methods entirely. An empiricalformula has been derived from the analyzed data, and tolerance intervals are recommended to beincreased by approximately 0.1 to 1.0 % percent for regular linear and circular measurements dependingon the size of the detail measured. and upwards of 200 percent for GD&T tolerance intervals. However,3D scanning shows a greater promise when it comes to scanning propeller blades, as most measurementpoints were within specification according to the ISO 484 standard, and results can be further improved,such as with a tighter scanning mesh. Quality control and regulation is a topic whose discussion wasdesired, however, due to time constraints and the sensitivity of the scanner equipment, only an FMEAtable of potential error sources has been made for this report. Ergonomically some issues were found,particularly when it comes to static loading of arm muscles and repeated neck movement, both potentialsources for fatigue and injury. Recommended solutions for this include a flexible workstation whereboth the operator and the workpiece can be adjusted for optimal movement with minimal strain onpreviously mentioned body parts. Future improvements include performing a regression analysis ondifferent reference objects with many similar measurement types, for instance 50 holes with differentdiameters, which can lead to direct comparison formulas compared to nominal values. Furthermore,tests can be repeated with eliminating fault sources such as bad lightning.

<p>Ideally, the nominal design of a part or assembly, created with 3D Computer-Aided Design and Manufacturing (CAD/CAM) software, can be consistently fixtured and machined. In reality, process conditions vary, and feedback and correction methods such as integrated on-machine inspection, analysis, and process adjustment, are required.</p> <p>On-machine inspection based on touch trigger probes is well established, but limited motion control computing capability restricts analysis to simple arithmetic. This prevents on-line use of known whole part mathematical analysis software that implements the part salvaging intentions of modern Geometric Dimensioning and Tolerancing (GD&T) standards. Additionally, no CNC integrated method exists for geometrically adjusting nominal tool paths so that an in-tolerance final part is produced. Machine tool support for high data rate sensors such as laser scanners is also lacking.</p> <p>This thesis reports progress towards bidirectional integration of machine tool mounted inspection sensors with GD&T analysis software, and subsequent toolpath adjustment. The concepts are demonstrated using a fixture consisting of three datum spheres and a workpiece. The fixture is clamped in the CNC machine, datum spheres are measured, and after mathematical data fitting and registration, an in-tolerance final part is produced. To facilitate multiple tests, a tool path is split into four and machined in four poses with measurement and tool path adjustment for each pose. Preliminary integration of a laser scanner with axis scales and computer software was also accomplished.</p> / Master of Applied Science (MASc)

A busca por vantagem competitiva é a realidade das empresas na atual economia global. A formação de redes de inovação representa uma forma colaborativa de desenvolver inovações e adquirir vantagem competitiva para atingir novos mercados. Nesses ambientes a gestão constitui-se em um desafio e diversas abordagens podem ser aplicadas na busca pelo sucesso. Esta pesquisa tem o objetivo de identificar e sistematizar como a abordagem de gestão ágil, fundamentada na flexibilidade e adaptabilidade, pode ser aplicada nesses ambientes. A metodologia de pesquisa compreende um estudo bibliográfico para embasamento teórico da temática proposta e uma pesquisa-ação para coletar dados em campo. A análise e discussão do cruzamento entre as evidências teóricas e os dados práticos visa propor uma modelagem de empresas para apoiar a aplicação da gestão ágil em ambientes de redes de inovação auto-organizadas. A modelagem desenvolvida foi guiada pela metodologia Enterprise Knowledge Development-Change Management Method (EKD-CMM) conforme a For Enterprise Modeling (4EM). O resultado da pesquisa identifica os benefícios e limitações observados na aplicação prática da mesma e contribui para ampliar a compreensão dos elementos envolvidos no processo de gestão de redes de inovação auto-organizadas, utilizando a abordagem ágil. / The race for competitive advantage is the business reality in today\'s global economy. Innovation networks formation is a collaborative way to develop innovations and acquire competitive advantage to reach new markets. Management is a challenge in these environments and different approaches can be applied in the pursuit of success. This research aims to identify and systematize how agile management approach, based on flexibility and adaptability, can be applied in these environments. The research methodology comprises a bibliographical study to present the theoretical background in the field of interest and one action research to data collection. The analysis and discussion of the intersection between theoretical background and field practical data aims to propose an enterprise modeling to support the application of agile management in self-organized innovation network environments. The modeling development was guided by the Enterprise Knowledge Development-Change Management Method (EKD-CMM) based on For Enterprise Modeling (4EM) methodology. The research result identifies the benefits and limitations observed in its pratical implementation and contributes to expand the understanding of the elements involved in the management process of self-organizing innovation networks using agile management approach.