This study is about helping managers identify and enhance the idiosyncratic firm resources required for delivering superior perceived use value to customers. Specifically, the research has focused on the organisational knowledge required for routinised service delivery, and has operationalised this organisational knowledge as activities. Project 1 was a comparative study involving observation and interviews in two similar but differentially performing financial services organisations in order to identify the activities involved in service delivery and the differences between the two operations. Project 2 identified customers’ perceptions of value through customer interviews, and then mapped the links between these and the service delivery activities identified in Project 1. Project 3 involved a clinical inquiry intervention aiming to encourage and leverage the firm specific resource of inter-team coordination to enhance the delivery of customer value. The research has confirmed the role of firm specific resources as a source of competitive advantage, and has demonstrated a link with customers’ dimensions of perceived use value. In this study, effective inter-team coordination is identified as the firm specific strategic resource that appears to enable effective service delivery as perceived by customers, through the sharing of knowledge and interpretations, and the development of service process innovation. Many of these coordination activities are discretionary rather than prescribed, with implications for management practice. From this research, a framework has been developed for considering and managing firm specific sources of advantage at the detailed operational level. This is a micro level approach that makes specific links between the customer experience and internal activities, through identifying internal and external competitiveness factors, mapping the ‘inside-outside’ connections, and achieving alignment between internal activities and customer perceptions of value.

abstract: In this thesis I examine the opportunities and challenges faced by the community banks in China. Rooted in the local communities, community banks generally focus on serving the local residents, farmers, and micro and small business enterprises (MSBE) through relationship building. Although community banks tend to be small relative to the other financial institutions, their unique market positions and business strategies have helped them to survive the competition and secure some market shares. Thus, it is important to understand the business strategies of community banks and to explore their future business opportunities and challenges. I first provide a brief overview about the importance of local communities, community economy, and community banking, on the basis of an analysis about mismatch in the demand and supply of community financial services due to information asymmetry. Next, I review and analyze how commercial banks have utilized different types of information in their operations. I classify the information used by commercial banks into different categories and discuss their importance to the operations of commercial banks. After that, I conduct a case analysis to illustrate the role of non-financial information in the development of community banks’ business strategy. I conclude this thesis with a discussion of how community banks can better utilize data analysis to develop their core competencies in the era of “Big Data”. / Dissertation/Thesis / Doctoral Dissertation Business Administration 2015

Essa dissertaÃÃo objetivou fazer um levantamento sobre as prÃticas responsivas empreendidas pelas empresas de confecÃÃo feminina de Fortaleza. Para o alcance do objetivo principal, procurou-se verificar se as empresas poderiam ser consideradas responsivas e tambÃm se elas poderiam ser classificadas como empreendedoras do modelo de negÃcio de moda rÃpida. Para tal levantamento, foi desenvolvido um questionÃrio composto por perguntas fechadas feitas a partir da literatura sobre responsividade e sobre moda rÃpida. Foram selecionadas empresas associadas ao SindConfecÃÃes (Sindicato das IndÃstrias de ConfecÃÃo de Roupas e ChapÃus de Senhoras do Estado do CearÃ). Os dados foram analisados de forma analÃtica e concluiu-se que as empresas pesquisadas nÃo podem ser consideras responsivas e nem de moda rÃpida, por nÃo empreenderem os principais princÃpios da responsividade e nem as principais constantes da moda rÃpida. Assim, tambÃm pode se concluir que as prÃticas responsivas nÃo sÃo empreendidas por tais empresas, dificultando o empreendimento do modelo de moda rÃpida.

O setor agrícola brasileiro gera saldos positivos à balança comercial do Brasil, e a fruticultura segue no mesmo ritmo. Dentre as frutas produzidas no Brasil, a uva é uma das que mais impactam na balança comercial, tendo em vista que é amplamente exportada e importada. Este cenário só se tornou possível com a abertura de mercado na década de 90, e, assim, o Brasil pôde se tornar mais competitivo no mercado nacional e internacional. A competitividade é importante para a economia, seja de um país, de um setor ou de uma empresa. No presente trabalho, então, foi realizada uma análise setorial da competitividade da viticultura, fundamentada na produtividade, nos aspectos tecnológicos e no ambiente institucional. Para a análise regional brasileira foi utilizada a técnica de triangulação na metodologia deste trabalho: pesquisa qualitativa (entrevista com produtores das principais regiões produtoras de uva de mesa do Brasil); análise estatística por meio de Modelos Lineares Generalizados de dados secundários (preço nas regiões produtoras de uva de mesa) obtidos no banco de dados do Cepea; e análise documental (com base nas legislações, regras e outros documentos disponíveis). A partir disso foi constatado que o Vale do São Francisco (BA/PE) é a região brasileira mais competitiva, visto que investe mais em tecnologia, tem gestão empresarial (enquanto as outras são marcadas pela agricultura familiar) e consegue se sobressair nas questões de comercialização. Além disso, no Brasil, o ambiente institucional, de um modo geral, não gera grandes vantagens competitivas para nenhum produtor de uva - a exceção são as fortes cooperativas do Nordeste. Para a análise da competitividade internacional, além da análise documental com vistas ao comércio internacional, foram feitas estatísticas descritivas com dados de preço, produção, produtividade, exportação, importação e consumo aparente de uva de mesa do Brasil, Chile e Itália. Os dados foram obtidos nos bancos de dados do IBGE, MDIC, Odepa, Eurostat e USDA. No geral, Chile e Itália têm ambiente institucional mais forte que o Brasil para o comércio internacional de uva de mesa. Mesmo assim, a competitividade internacional brasileira cresceu nos últimos anos frente a Chile e Itália. Assim, pode-se concluir que mesmo com ambiente institucional desfavorável, tanto no mercado interno quanto no externo, o Brasil conseguiu avançar na competitividade entre os anos analisados neste trabalho. Isso se deve, sobretudo, aos investimentos ocorridos na principal região brasileira - o Vale do São Francisco. / The Brazilian agribusiness generates profits to the trade balance of Brazil, and the fruit sector follows the same rhythm. The table grape is one of the fruits that impact the trade balance, because it is widely exported and imported. This scenario was only possible to the market opening in the 90s, and thus Brazil was able to become more competitive in domestic and international markets. Competitiveness is important to the economy, whether of a country, of a sector or a company. Thus, a sectorial analysis of the viticulture competitiveness was conducted, based on productivity, technological and institutional environment. In this research, it was used triangulation technique in the methodology to conduct the Brazilian regional analysis: qualitative research (interview with producers of the main producing regions of table grape of Brazil); statistical analysis using Generalized Linear Models of secondary data (price of table grape) obtained in Cepea database; and documental analysis (based on the laws, rules and other documents available). Based on this, it was found that the São Francisco Valley (BA/PE) is the most competitive region in Brazil. This region invests more in technology, has business management (while the others regions are tagged by family farmers) and stands out in the marketing. In addition, in Brazil, the institutional environment, in general, does not generate competitive advantages for grape growers - the exception is the strong cooperatives located in Northeast. The international competitiveness was conducted by descriptive analysis of statistics - price, production, productivity, export, import and apparent consumption of table grape in Brazil, Chile and Italy. Also, a documental analysis of international trade was conducted. Data were obtained from the IBGE, MDIC, Odepa, Eurostat and USDA databases. Overall, Chile and Italy have a stronger institutional environment to international trade of table grapes than Brazil. Anyway, the Brazilian international competitiveness has increased in recent years compared to Chile and Italy. Thus, it can be concluded that even with unfavorable institutional environment, both domestically and external, Brazil was able to advance in competitiveness during the years analyzed in this work. This is mainly attributed to the investments occurred in the main Brazilian table grape region - São Francisco Valley.

KIBS providers are organizations that perform knowledge intensive business activities mainly for other organizations and in the present age have become key components of industrialized economies. The primary purpose of KIBS providers is to deliver customized solutions to clients through the implementation of three core knowledge processes: knowledge acquisition, knowledge recombination, and knowledge diffusion. Existing research has predominantly focused on understanding the importance of these providers in creating a competitive edge for their clients. However, little is known in terms of how such providers can create an improved competitive position for themselves. This research helps to understand whether the use of knowledge processes influences the competitive advantage¬ of KIBS providers. A guiding framework developed from literature posits that such generic knowledge processes may provide competitive advantage for a given provider if they are transformed into valuable, rare, inimitable, and well-exploited resources (VRIO). The study follows a holistic multiple case research design of three IT service providers to refine the existing theory on the influence of knowledge processes on the competitive advantage of KIBS providers. Data was collected through interviews of employees occupying different roles in a company to provide their perspectives on the various parts of the framework. The findings of this study reveal that participants perceive knowledge processes to provide competitive advantage to their companies. However, data analysis using the VRIO framework indicates that knowledge processes do not confer competitive advantage by themselves, but rather through an emerging theme called delivery. Findings also indicate that delivery influences other factors of competitive advantage. The study contributes to the existing literature as it leads to a refined understanding of the relationship between knowledge processes and competitive advantage by highlighting the importance of delivery as a dynamic capability. The study has practical implications for managers as it informs them that delivery improves brand name, reduces costs, and helps to achieve client satisfaction.

The aim of this work was to provide a coherent view of the competition, which operates in the dairy market. I focused on the three largest competitors on this market. With each analysis, I find their competitive advantage, see what the competition is doing better and I propose possible improvements for MADETA as to strengthen its market position.

Aim of this thesis was to develop a complete strategic analysis of the selected company OREA Hotel Dvořák Tábor. The theoretical part deals with the characteristics of the basic concepts of strategic management, strategy, corporate culture, external and internal strategic analysis, SWOT analysis and strategy formulation. These theoretical foundations are applied to practical business. Since it is now declining demand for hotel services, due to financial crisis, the aim is to propose a strategy that will lead to the maintenance or at best, to increase market share.

In my thesis I worked out strategic analysis firm Café Campanila, which is one of the four businesses of SALE-Praha, Ltd.. I acomplished selected external and internal analysis, said the recommendation for future business development and find an appropriate strategy.

The work is an analysis of external and internal environment of the company. Mainly is used analysis of the sector, PEST analysis, Porter five forces, 4C, analysis of business resources, financial and SWOT analysis. First part sumarises theory of strategic analysis and on this base is works up the practical part. The outcome is a general and marketing strategy of the firm.

Aim of the thesis is to develop a strategic analysis of the selected company with specific focus on external and internal analysis and then to make recommendations for the future development of the company.