This Report addresses the importance of intercultural communicative competence among foreign language learners and the use of computer-mediated communication (CMC) technology to achieve this goal in the classroom. CMC technology provides learners a unique opportunity to interact with students of different cultures, a situation that allows for experiential learning to occur and which has been shown to lead to gains in intercultural communicative competence. The work begins with a definition of culture and intercultural communicative competence, followed by a review of general approaches used to facilitate such competence in students, and finally a review of the literature on the positive and negative aspects of using CMC for cross-cultural learning. As the aim of this work is to offer teachers a resource and guidance for implementing intercultural exchanges via the use of CMC tools, the Report concludes with suggestions on best practices for using CMC in the foreign language classroom. / text

Distance learning began as a means of catering to students who needed to learn in isolated, individual learning environments but, more recently, has been evolving to offer an interactive and collaborative learning environment supported by Computer Mediated Communication (CMC). However, research has found that not all online discussions are productive for learning and that simply making discussions boards accessible to students does not achieve the interactive and collaborative experience for which they are promoted. One of the first requirements needed for successful online discussions is student participation. This study sought to identify what encourages student participation in online discussions. Motivation and social presence were investigated in this study because they have been identified as two concepts that assist in the encouragement of student participation. Motivation assists participation because it is the process whereby goal-directed activity is both instigated and sustained, and social presence because it has been found to increase interaction. This study sought information regarding what motivated or demotivated student participation in online discussions and what Social Presence behaviours students found most important for maintaining their desire to participate in online discussions. It also investigated relationships among, and changes in, student state motivation, student sense of social presence and student perceived sources of motivation and demotivation across the course of a semester. Finally, students' opinion about their motivation, sense of social presence and reasons for participation were investigated through open-ended questions. A Sequential Exploratory design was used to first obtain breadth of data (quantitative) through online surveys (n equals 60 participants). This included a test/retest design. Depth of the data (qualitative) was then explored through interviews that were based on the results of the quantitative data analysis (n equals 14 participants). The main findings of this study were that students' sense of social presence changed significantly across the course of the semester and this change was a decrease in sense of social presence for 50 percent of the students. Context and Social factors were mentioned more frequently as both motivators and demotivators for participation than Structure/format factors. Correlations revealed a significant relationship between state motivation and social presence. Finally, open-ended questions generated a number of major themes that help to promote participation. All of these findings have implications for teachers and designers of online courses. They show that many factors influence student participation and that some of these factors may change over the course of a semester. Teachers and designers should use this information when designing and implementing courses to not only initiate student participation, but also to maintain participation throughout the course.

This article provides a case study account of the language functions of tipo, which is a pragmatic feature of Argentine Spanish vernacular, as used by 10 young adult native speakers of the language (ages 18-25), in the context of oral face-to-face and synchronous technology-mediated written interactions with young adult Spanish L2 learners. An examination of naturally occurring and self-reported language awareness data suggests that tipo has acquired a wide array of pragmatic functions it is a marker of hesitation, exemplification, reformulation, vagueness, and quoted speech. In its non-pragmatic marking uses, it can refer to an unspecified man, preface a hyponym, and be used to make a comparison. Participants' usage patterns, in conjunction with their understanding of sociopragmatic variability in the use of tipo, are discussed as a direction for research in colloquial features of youth vernacular.

This study examines collective identity, a concept that is used in social movement theory to understand why people are motivated to participate in social movements and social movement groups. Collective identity is a social-psychological process that links the individual to the group through a series of group interactions that revolve around social movement activity. This is a qualitative study that examines collective identity in an online social movement group and an offline social movement group. Reports from the two groups are compared to see what variation exists between these two different groups. This research is one of the first examinations of collective identity outside of conventional face-to-face group settings. The research presented in this thesis demonstrates the difficulty a social movement group that exists online might have in generating a collective identity because of an absence of face-to-face interaction. / Master of Science

Primary and secondary school students (Setzer, Lewis, and Greene, 2005), college students (I. E. Allen and Seaman, 2003, 2004), and corporate employees (Galvin, 2002) are all engaging more and more in some form of online or blended online/face-to-face education. Given the large number of pedagogical and design choices that we must make, however, where do we begin when designing new environments? I argue that its important for us to consider how technological design choices interact with pedagogical choices and cognitive states to affect learning behaviors. To illustrate this, I examine the impact of synchronous chat media on educational discussions. Specifically, I ask two questions: (1) Since research has often reported that chat environments promote conversational equity (e.g., Warschauer, 1997), which features of synchronous text-based chat seem to help create conversational equity? and (2) how does this change impact the content of small group discussions? Using ethnographic-style observations and quasi-experimental studies, I show how changing conversational media influences (or doesnt) the resulting discussion among students. I present three results: * Certain properties of the chat medium seem to discourage conversational dominance by any one individual through (a) denying that individual mechanisms to control the conversational floor and (b) reducing the inhibition felt by shy or otherwise disempowered students. * The choice of medium does not seem to affect the quality of discussion content nearly as much as other variables. * Efficiency is diminished in chatrooms; achieving quality discussions online requires significantly more time because (a) typing is slower than speaking and (b) students are able to do other, parallel activities while engaging in a chat discussion. In the conclusion, I examine the broader implications of these findings for the design of conversational environments, whether for educational or business use.

This dissertation work considers communication between people. I look at coordinating dyads (couples in relationships) and people in working relationships to develop an understanding of how people engage in high-stakes, or emotional communication via various communicative media. The approach for this research is to observe and measure people's behavior during interaction and subsequent reporting of that behavior and associated internal experiences. Qualitative and quantitative methods are employed. Quantitative data are analyzed using a range of statistical analyses, including correlations matrices, ANOVAs, and multivariate statistics. Two controlled laboratory experiments were conducted for this research. These experiments involved couples in relationships. Couples were brought into the lab and argued with each other across one of three technological media: face-to-face, telephone, and instant messaging (IM). In one set of couples' experiments, the couples argued for twenty minutes; in the subsequent couples' experiment, couples were encouraged to take as much time as they needed for their arguments. One of the main results from the first experiment is that couples did, indeed, argue when brought into a laboratory setting. One of the important findings for the second experiment is that time did not affect couples' tendency to reach closure during their arguments. This research is a contribution in that it examines how people engage in highly emotional communication using various technological media. In a society with ever-increasing communication needs that require technology, it becomes necessary to study its communicative affordances. Understanding the context of highly emotional interactions between members of couples gives insight into how technology meets (or fails to meet) these communication needs. / Ph. D.

<p>I rapporten undersöks problemställningen ”<strong>Hur kan teorin om Gemensam grund och specifikt ”gemensamt avslut” bidra till en ökad förståelse för betydelsen av social interaktion i flexibel undervisning via datorförmedlad kommunikation?” </strong>i en fallstudie med fokus på videokonferenssystem vilka används i lärandemiljöer. Resultaten som framkom tydliggjorde att då ett sociotekniskt glapp uppstår tvingas studenterna att skapa alternativa strategier för att kunna uppnå just det här gemensamma avslutet. Därmed uppvisar också resultaten att drivkraften att uppnå gemensamt avslut inte endast är stark vid kommunikation som sker ansikte mot ansikte utan även vid datorförmedlad kommunikation. Fallstudiens resultat kan därmed ses som ett bidrag till grundforskningen i det att betydelsen av att uppnå gemensamt avslut vid datorförmedlad kommunikation uppvisas, vilket också förstärker betydelsen av Clarks (1996) teori om gemensam grund. Vidare har resultaten från fallstudien också använts för tillämpad forskning då designkonsekvenser tagits fram vilka beskriver hur videokonferenssystem i lärandemiljöer bör utformas för att studenter lättare ska kunna uppnå gemensamt avslut via systemen. Med hjälp av dessa designkonsekvenser kan det sociotekniska glappet reduceras och därigenom skapa ett framgångsrikt lärande för studenter vilka studerar via flexibelt lärande.</p>

The purpose of this study was to explore how instructors of online courses accommodate and make provisions for culturally diverse learners in an online community of inquiry. Ten instructors from two Alberta higher education institutions participated in two phases of research. To explore this phenomenon in the CoI model, intercultural competency indicators were created to test how they could develop and expand teaching and social presence in a cross-cultural environment. In the first phase, analysis of the open-ended survey questionnaire (AMEQ) revealed that in the absence of any cross-cultural design, instructors use facilitation and open communication strategies to foster learning and prevent conflict. The second phase, informed by the first phase, involved augmenting the original 34-item CoI survey instrument. Additional roles that relate to instructor cross-cultural efficacy were incorporated into both teaching presence and social presence elements in the CoI survey instrument. The revised 37-item CoI survey instrument was then administered to the same respondents for face validity. Findings revealed that the incorporated cultural indicators correlated highly with the teaching and social indicators, indicating their usefulness to measure multicultural efficacy in the CoI model. / 2012-April

The purpose of this study is to describe and offer a description of postgraduate students' experiences of computer-mediated communication in an interactive web-based learning environment. This is relevant to the South African context regarding its appropriateness and feasibility as a distance-learning medium. In this research study the collaboration of offline and online learning as a dual medium is briefly looked at. Concepts involved in web interactions, such as computer-mediated communication, are reviewed and some of these experiences are described. A systems qualitative analysis was employed in the research design, and consequently a systemic lens was utilised as the theoretical perspective. This lens allowed for a revealing of interactional and communication patterns involved in web-based learning environments. The findings in this research study are discussed and some recommendations for web learners and course presenters are briefly highlighted. / Dissertation (MA (Research Psychology))--University of Pretoria, 2006. / Psychology / unrestricted

Without question, it is apparent that organizations are predominantly dependent on the use of computer-mediated communication (CMC) to conduct their daily operations. As a result, information is rapidly flowing throughout the workplace and being exchanged at a rate unlike ever before. Unfortunately, this rapid flow of information has increased the potential for information overload to occur among employees. Through a phenomenological based approach, this study explored the experiences of information overload that occur as a result of CMC use in the workplace, from the subjective point of view of ten participants. Findings indicated that the experiences described among these participants can be understood through the examination of four descriptive themes: Constant Communication, Unpredictability, Miscommunication, and lastly Increased Workload and Responsibilities. Furthermore, two theories: Media Richness Theory (MRT) and Social Influence Theory (SIT), served as the theoretical framework for this study.