For most Smaller Manufacturing Enterprises (SMEs), how to manage customer enquiries at the customer enquiry stage is of great importance to maintain the competitive advantage and secure future customer orders. A lack of co-ordination between marketing/sales and production at this stage often leads to confirmed orders being delivered later than promised and/or being produced at a loss. In the paper, the problems and the solutions for managing customer enquiries faced by many SMEs are addressed. A general process for dealing with customer enquiries at the customer enquiry stage and a corresponding DSS approach are presented in detailed. The SMEs would benefit from the proposed DSS in which the considerations of current material and production capacity are given to the customer enquiry management process. / Singapore-MIT Alliance (SMA)

We propose a general methodology based on robust optimization to address the problem of optimally controlling a supply chain subject to stochastic demand in discrete time. The attractive features of the proposed approach are: (a) It incorporates a wide variety of phenomena, including demands that are not identically distributed over time and capacity on the echelons and links; (b) it uses very little information on the demand distributions; (c) it leads to qualititatively similar optimal policies (basestock policies) as in dynamic programming; (d) it is numerically tractable for large scale supply chain problems even in networks, where dynamic programming methods face serious dimensionality problems; (e) in preliminary computation experiments, it often outperforms dynamic programming based solutions for a wide range of parameters. / Singapore-MIT Alliance (SMA)

Demand uncertainty has been recognized as one factor that may cause price dispersion in perfectly competitive markets with costly and perishable capacity. With the persistence of the degree of price dispersion in increasingly competitive markets, demand uncertainty has become more important for us to understand the phenomenon of fare inequality. This dissertation consists of three related studies on this topic. In the first study, Prescott (1975) model is extends by incorporating the heterogeneity of customers' reservation values. The model shows that the equilibrium price dispersion also depends on the mix of customers and their reservation values. With customer segmentation based on reservation values, the equilibrium price dispersion is more efficient than what can be achieved without segmentation. In the airline industry context, the model implies that different prices can exist simultaneously in the market and carriers would provide more seats if they can segment their travelers. This sheds light on an alternative motivation for airlines to require Saturday night stay over other than the practice of price discrimination. In the second study, a price simulation in the airline industry is conducted. The stochastic demand for coach class, nonstop, air travel service on the observed routs is calculated. Then a market price schedule based on Prescott's model is simulated by using nonparametric method. The comparison between the simulated price distribution and the actual price distribution provides evidence that on average more than 60 percent of the fare inequality on the observed routes can be accounted for by cost variation due to demand uncertainty under the condition of perfect competition. At last, an empirical model is specified to explore the relationship between route demand uncertainty and carrier price dispersion in U.S. air travel markets. The results demonstrate that the effect of route demand uncertainty on carrier price dispersion varies with the market structure. In monopoly market, the route demand uncertainty has no effect on carrier price dispersion. While in duopoly and competitive markets, the increase of route demand uncertainty is associated with the decrease of the carrier price dispersion. Furthermore, the negative relationship is magnified when the market becomes more competitive.

Thesis (M.S.)--Oregon State University, 1975. / Typescript (photocopy). Includes bibliographical references. Also available on the World Wide Web.

In this research, we consider production/inventory management decisions of a rmthat sells its product in two market segments during a nite planning horizon. In thebeginning of each period, the rm makes a decision on how much to produce basedon the production capacity and the current on-hand inventory available. After theproduction is made at the beginning of the period, the rm rst satises the stochasticdemand from customers in its primary market. Any primary market demand thatcannot be satised is lost. After satisfying the demand from the primary market, ifthere is still inventory on hand, all or part of the remaining products can be sold ina secondary market with ample demand at a lower price. Hence, the second decisionthat the rm makes in each period is how much to sell in the secondary market, orequivalently, how much inventory to carry to the next period.The objective is to maximize the expected net revenue during a nite planninghorizon by determining the optimal production quantity in each period, and theoptimal inventory amount to carry to the next period after the sales in primary andsecondary markets. We term the optimal inventory amount to be carried to the nextperiod as \economic retention quantity". We model this problem as a nite horizonstochastic dynamic program. Our focus is to characterize the structure of the optimalpolicy and to analyze the system under dierent parameter settings. Conditioning on given parameter set, we establish lower and upper bounds on the optimal policyparameters. Furthermore, we provide computational tools to determine the optimalpolicy parameters. Results of the numerical analysis are used to provide furtherinsights into the problem from a managerial perspective.

This thesis deals with students’ views on respect as an element in their relationships with teachers and peers. The purpose of the thesis is to gain further knowledge of relationships in school by applying concepts of the theory of ethical demand in the analysis of students’ descriptions of respect in their relationships with their teachers and peers. The theoretical basis of the study is the theory of the ethical demand (Løgstrup, 1997) which is supplemented with Thomas Ziehe’s (1986/2003, 1993) theoretical concepts of proximity and distance in relationships. An important point of departure for the study is the meaning of relationships in education. According to Løgstrup, interrelationship is seen as a characteristic feature of human existence, and respect and trust as the natural basis in human relationships. The empirical material consists of 21 group interviews with 69 students aged 14 attending two Swedish schools. The interviews were conducted as semi-structured qualitative interviews aiming to understand the students’ perspective on respect in relationships in school. The results show that respect is described as a reciprocal phenomenon in the students’ relationships. The students’ starting-point was in experiences of disrespect, which indicates that it is difficult to describe respect. The students picture respectful relationships to teachers with a wish of being seen for who they are, e.g. by equal treatment, being listened to and existentially confirmed. The students’ disrespectful relationships to teachers deal with descriptions of teachers’ inability to listen, abuse of power, and teachers’ inability to teach with structure and planning. Respect in peer relations is described as allowing a person to be the way she or he is. Honesty is important in peer relations due to the students’ need to see the other person’s true self in order to get to know him or her, which is their starting point for respectful peer relations. The theoretical interpretation of these results gives an understanding of respect as an essentially human need to reciprocally affirming the life of one another. The overall conclusion is that respect is given a deeper understanding as a human phenomenon in relationships, something that goes beyond the students’ volition. Disrespectful relationships force the students to harbour mistrust and insecurity when interacting with peers and teachers. Respectful relationships in school are seen as necessary for the students’ possibilities to enjoy life.

The dissertation is an investigation of the Swedish engineering company AGA’s inventive activity during the years 1904-1959. Inventive activity denotes the company’s efforts in rying to develop innovations. Operations such as patents, experiments, business methods, business co-operations, technical development and other related activities have been studied. Through its lighting system for beacons, which emanated from the international gas industry, AGA had a strong economic base, and could thus go through periods of strong diversification. This led to the growth of more branches on the company’s product tree, and the aim of this dissertation has been to map out and understand how this AGA tree developed. One point of departure for this study has been to investigate how the inventive activity at AGA reacted to changes in the demand side of the economy. According to the American economist Jacob Schmookler the demand determines the development of innovative activity. The American economic historian Nathan Rosenberg has criticised Schmookler, however, arguing that it is the resources of knowledge which dictate the innovative course, since technology transfers are costly to put into economic practice. A third perspective, partly bridging these differences of opinions, is the discussion on the influence of technology procurement, which, among others, the Swedish innovation researcher Charles Edquist has presented. These perspectives frame my study, which maps AGA through two major changes in technology during the first half of the twentieth century. The AGA product tree consists of path dependent shifts in technology; possibilities to develop new technology opened up in the interaction between the company and the market. Among other things, the main innovation, the AGA flasher, originally developed for the lighting in beacons, proved to be functional for railway signalling devices and respirators. Through general market changes outside the company, similar opportunities arose for AGA to develop already existing technique for new markets. During the period of research the inventive activity was characterized by a constant experimenting, where the company’s success to a large extent rested on the engineers’ ingenuity. AGA, being product diversified, had little room to act independently on the market. Thus, to a high degree the company had to adjust its inventive activity to market demand. By cooperating with initiated customers, above all public ones, AGA had the opportunity to continuously develop products in demand, despite limited resources.

The aim of this paper is to discuss the impediments to adopting sustainabletransportation in developing countries using tricycles in Nigeria as a case study.Two Executives of Chongqing Beyond Company in China, Marketing Managerof Kayemel Tricycle in India, Brand Manager of keke POeT, the chairman ofTricycle Association, Idewu Routes, the chairman of Tricycle Association,Liverpool Routes and a member of Transport Committee, Obafemi AwolowoUniversity (OAU) were interviewed. Data was also gathered throughquestionnaires for a total of fifteen drivers of different tricycle types on differentroute and a total of twenty passengers picked at random from Idewu Route,Liverpool Route and OAU campus.It was discovered under the lenses of relevant Green Marketing literature thatthe data supports some theoretical findings in their respective fields but alsocounters some other theoretic findings. It came to the conclusion that concept ofdominant demand, commercial stakeholders’ cooperation and effective qualityprogram advocated by some of the green marketing literature are very effectivemarketing tactics in the success of green tricycles adoption in Nigeria.

The 1st of July 2010 is the statutory audit going to be abolished in Sweden. After the abolition 96 % of the limited companies do not have to conduct an audit.  This research will therefore study the small companies’ demand for audit and alternative services, and how the services shall be provided to best align with the clients’ demands. This study will be conducted with a positivistic perception of knowledge, since the aim is to explain what factors that affect the companies’ demand. With starting points in previous studies a deductive approach have been chosen. The theoretical framework consists of basic theories regarding audit; agency theory is its connection to audit. Then audit demand has been discussed, internal and external aspects; demand from external owners, banks, attitudes toward audit, company size, cost of audit. Then alternatives to a statutory audit have been discussed; audit interval, alternative services, assurance services, a review, and compilation engagements (a type of services which is based of accounting data) and joint-provision of services (a package of services).   A quantitative study has been conducted via a postal questionnaire, which was sent to 395 companies in Västerbotten County that have: 10-50 employees 3-41.5 MSEK turnover 83 MSEK balance sheet total The results from the analysis show inconsistent results with previous studies, a few factors show significant evidence of affecting the demand for audit in the full model tests, attitude towards audit and the prize. A few more factors show evidence in the individual tests; external owners and company size. The lack of impact of the demand from banks is remarkable findings. As there is a demand for audit, 80 % of the companies, and alternative service, (about 50 %), conclusions have been drawn that audit firms should consider providing these alternative services. Since the choice of conducting an audit will be voluntary the audit interval might differ from today. The alternative services could be used the years that an audit is not conducted. As 60 % of the companies uses more services besides audit, and 40 % have a demand for a package of services the audit firms should consider providing the services in this way. This would create a win-win situation for all parties, since the clients will get the services to a lower price and the audit firms could probably retain more of their clients.

This dissertation examines issues related to avian influenza (AI) disease. This is done via three essays that individually examine: (1) the impacts of climate change on the probability and expected numbers of AI outbreaks and associated economic loss; (2) the effects that media coverage of AI outbreaks has on meat demand in the United States, and (3) the potential effectiveness of AI mitigation strategies on poultry production and welfare under a simulated AI outbreak in United States. The climate change and spread of AI outbreaks study finds that the probability and expected number of AI outbreaks increases as climate change proceeds. Particularly, past climate change has contributed to the current spread of AI disease by 11% and the future climate change will increase this spread by another 12%. Moreover, the underreporting probability of AI outbreaks is also examined and results show that the underreporting probability is much higher in countries with lower gross domestic production level, larger export of poultry products and more numbers of AI confirmed human deaths. Therefore, disease prevention and control plans should focus on these economically poor and climatically changed regions. AI outbreak information has significant effects on meat demand in the United States. In particular, impacts of overseas AI human deaths on meat demand equal 0.02% for beef, -0.005% for pork, and -0.01% for chicken for sample when there was no AI occurred in the United States, while it has smaller impacts on meat expenditure when using the whole sample. In addition, human deaths due to AI disease will increase beef demand and decrease that for pork and chicken. However, AI media coverage in short-run has insignificant effect on meat demand, which suggests that consumers are more cautious when cases occur within the United States as opposed to international cases. In the study on the effects and welfare implications of AI mitigation strategies, results find that vaccination strategy is welfare decreasing under most cases of demand shocks but is desirable in some regions when both domestic and excess demand decrease. Under the assumption of one AI outbreak in the United States, the associated mitigation costs because of past climate change are relatively small.