The numbers of students with disabilities enrolling in postsecondary institutions has increased since the passage of key disability rights legislation. As a result, the need for information about accommodating postsecondary students with disabilities has increased in the last two decades, especially since the passage of the Higher Education Amendments of 1998. This study used Dick and Carey's (1996) model of instructional design to conduct a formative evaluation of a Web-based performance support system (WPSS) designed for academic administrators, instructional employees, and auxiliary service administrators to enhance accommodations for postsecondary students with disabilities. Formative evaluation consisted of expert review, one-to-one, consumer analysis, and field trial phases. During the expert review phase, subject matter experts, instructional design and usability experts, and individuals with disabilities completed surveys to assess the degree to which the WPSS contained current content, included elements of effective design, and was accessible to individuals with disabilities. During the one-to-one, consumer analysis, and field trial phases, academic administrators, instructional personnel, and auxiliary service administrators on the University of Kentucky campus completed a questionnaire using the WPSS to assess the degree to which the WPSS was effective in providing information. In addition, users completed a survey to assess their perceptions of the WPSS. Finally, data were collected to assess difficulties encountered by users. Results from the expert review phase of the evaluation suggest that the WPSS contained current content, included elements of effective design, and was accessible to individuals with disabilities. Analysis of the questionnaire scores from all phases revealed that users obtained a mean accuracy rate of 74% or higher on the in-session questionnaire. In addition, all users required a mean of 3.9 minutes or less per question to locate responses for items on the questionnaire. The perceptions of all users about the WPSS were positive. Results also indicated that users reported a variety of technical difficulties; however, the majority were related to server errors. Revisions made to the WPSS after each phase of evaluation are described. Implications of the investigation for researchers and Web developers, limitations of the investigation, and areas for future research also are discussed.

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According to the Swedish library law from 2013 it is the duty of the library to prioritize diverse groups. These minorities include people who speak other first languages than Swedish, the Swedish national minorities, children and adolescents and people with disabilities. People with disabilities is the focus of this study. A big difficulty with the formulation in the library law is that there are many kinds of disabilities that all have varying forms. Regarding the language, there exist different terms for this priority group. This study uses semi structured interviews with four public–librarians from different libraries in the Stockholm region. Based on critical theory with Foucaults theory of power (which focuses on structural relations in society) as a core and conceptual history for analysis, we aim to analyze and discuss the collected material. We want to get an idea of how public librarians are working to make the library accessible for everyone and how their everyday language and the words they are using affects how they view the group of people with disabilities. The pattern that accurses based on both the answers from the interviews and scientific studies shows that larger forms of accessibility have to be in the building plan from the start, since it is difficult to do later. Smaller forms of accessibility such as noise dampening fabrics or earmuffs can serve well for many library visitors and that outreaching work and activities for people with disability often is performed by one person in particular in the workforce. Colleagues are perceived as perverse and nervous and seems to think that the group of disabled people are more difficult to handle than other visitors and are scared to do something wrong.     The conclusion is that availability happens in both the physical room and in the personal treatment and that outreaching to people with disabilities is key to make more people come to the library. The term usage is decided more by the single librarian than the work-team, which can result in misunderstandings. Education to get more personnel to be more comfortable in meeting people with different grades of functionality could be important to bring into future librarian education since several of the librarians we have spoken to can look back on their education and see that it was missing this particular question. We believe that more studies about accessibility and disability would bring more perspectives and a more scientific base to develop work towards the group in question would be important to the research-field Library- and Information Science. / Enligt svensk bibliotekslag från år 2013 är det bibliotekens uppgift att prioritera olika grupper. Dessa minoritetsgrupper innefattar de nationella minoritetsspråken, svenska som andraspråk, barn och unga samt personer med funktionsnedsättning. Funktionsnedsatta är den grupp denna uppsats fokuserar på. En stor svårighet med formuleringen i bibliotekslagen är att det finns många olika funktionsnedsättningar som alla har varierande form. Även språkligt finns det olika termer att använda för sagda målgrupp. Studien utgår från semistrukturerade intervjuer med fyra bibliotekarier från olika bibliotek inom region Stockholm. Med hjälp av kritisk teori där Foucaults maktteori (som fokuserar på strukturella förhållanden i samhället) är kärnan och med begreppshistoria som analysmetod ämnar vi analysera och diskutera vårt insamlade material. Vi vill få en uppfattning om hur folkbibliotekarier arbetar för att göra biblioteket till en plats som är tillgänglig för alla, samt att se hur deras dagliga språk och vilka ord de använder påverkar hur de ser på målgruppen personer med funktionsnedsättning. Mönster som kommer igen från informanternas svar samt vetenskapliga texter innefattar hur större anpassningar i lokaler bör finnas med från att lokalen byggs då det är svårt att få igenom senare, att mindre åtgärder som ljuddämpande tyger eller hörselkåpor kan hjälpa många besökare, samt att uppsökande verksamhet och aktiviteter för personer med funktionsnedsättning ofta hamnar på en specifik person i personalstyrkan. Kollegor uppfattas motsträviga och nervösa och bilden finns att det skulle vara svårare att bemöta denna grupp än andra och att de är rädda att göra fel.    Slutsatsen av studien visar att tillgänglighet sker både i fysiska rummet och i det personliga bemötandet där uppsökande verksamhet är en nyckel för att få personer med funktionsnedsättningar att komma till biblioteket. Term-användning beslutas mer av den enskilda bibliotekarien än av arbetslagen, vilket kan leda till missförstånd i kommunikationen. Utbildning för att få personal att bli mer bekväma med att möta personer av olika grader av funktionalitet kan vara viktigt att ta in i framtida bibliotekarieutbildningar då flera av informanterna kan se tillbaka på sina utbildningar och sakna det. Vidare studier inom detta område för att lyfta fler perspektiv och ge en mer vetenskaplig grund att utveckla verksamhet mot gruppen i fråga skulle forskningsfältet Bibliotek- och Informationsvetenskap tjäna på.