Sustainability is a topic paying a visit to most industries today and the fashion business is no exception.The development of eco-efficient stores is one of the efforts carried out by Inditex Group with the aim to adopt sustainability into its practices. Such stores distinguish themselves for saving electricity, water and by greatly reducing the amount of CO2 that is yearly produced. The concept was initiated with the Zara brand but it will be introduced to the other six brands that integrate Inditex as well. However, despite the reduction in the carbon footprint it cannot be denied that the fast fashion business model creates a paradox in terms of sustainability.The following is a case study on the Zara Rome eco-efficient store. Being a store benchmark in Europe, it explores how the sustainability concept is communicated through this model and if the identified paradox is addressed. To do so, the study analyzes the external, internal and interactive marketing of the eco-shop based on the service marketing triangle theory and the Mehrabian-Russell stimulus-response model used in visual merchandising. Participant observation on site and a content analysis of relevant documents were carried out as research methods in order to find the messages emitted on each side of the triangle.The analysis shows that the paradox in the Zara eco-shops is not being handled at the customer level, though it is being handled at internal and external levels. As a conclusion, the eco-shops effort is part of a sustainability strategy with long term perspective and it will be addressed at customer level when the company as a whole counts with a more sustainable brand identity. Additionally suggestions are offered to potentialize the communication of sustainability in an eco-shop. / Program: Master in Fashion Management with specialisation in Fashion Marketing and Retailing

Работа посвящена сравнительному анализу речевых стратегий и тактик в продвижении магазинов эко-товаров в социальных сетях Facebook и Instagram. Материал исследования составили 63 текста на русском языке и 63 текста на английском языке, опубликованные на 20 страницах магазинов, предлагающих эко-товары, за 2020 – 2021 гг.. Первая глава исследования посвящена рассмотрению подходов к определению понятий «речевые стратегии» и «речевые тактики», а также классификаций речевых стратегий и тактик, разработанных российскими и зарубежными авторами. В данной главе также рассмотрены особенности продающих и продвигающих текстов. Во второй главе исследования уделяется внимание социальным сетям Facebook и Instagram, рассмотрен их функционал, история развития и особенности продвижения страниц компаний на данных площадках. Также в данной главе дано определение понятия «экологический маркетинг» и приводится обоснование причин спроса на эко-товары в 2021 году. Третья глава посвящена анализу англоязычных и русскоязычных рекламных текстов. Разработана классификация, которая отражает наиболее часто встречающиеся речевые стратегии и тактики, опубликованные на страницах магазинов эко-товаров. Результаты исследования могут быть использованы практикующими копирайтерами, занимающимися текстовым наполнением страниц экологической направленности в социальных сетях, а также блогерами и другими пользователями социальных сетей, публикующих тексты по теме экологии. Разработанная классификация речевых стратегий и тактик может стать основой для дальнейших лингвистических исследований речевых стратегий и тактик различных дискурсов. В приложении приводится корпус проанализированных текстов в формате классификации. / The research is focused on a comparative analysis of speech strategies and tactics in promoting eco-shops in social networks such as Facebook and Instagram. The collected material includes 63 texts in Russian and 63 texts in English, which were published on 20 pages of shops offering eco-products for the period 2020 – 2021. The first chapter of the study is devoted to the consideration of approaches to the definition of the concepts of "speech strategies" and "speech tactics", as well as classifications of speech strategies and tactics developed by Russian and foreign authors. This chapter also examines the features of selling and promoting texts. In the second chapter, the study focuses on social networks Facebook and Instagram, examines their functionality, history of development and features of promoting company pages on these platforms. Also, this chapter provides a definition of the concept of "environmental marketing" and provides an explanation why eco-products are in demand in 2021. The third chapter is devoted to the analysis of English-language and Russian-language advertising texts. A classification has been developed that reflects the most common speech strategies and tactics published on the pages of eco-shops. The research results can be used by practicing copywriters who are engaged in text filling of pages with an ecological focus on social networks, as well as by bloggers and other users of social networks who publish texts on the topic of environment. The developed classification of speech strategies and tactics can become the basis for further linguistic research of speech strategies and tactics of various discourses. The appendix contains the corpus of the analyzed texts in the classification format.