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A pessoa estomizada e o processo de inclusão no trabalho: contribuição para a enfermagem / The person with stoma and the inclusion process at work: contribution to nursingVanessa Cristina Mauricio 01 March 2011 (has links)
Estudo cujo objeto tratou da inclusão do cliente estomizado no mundo do trabalho. Os objetivos foram: identificar as dificuldades e facilidades dos clientes estomizados para inclusão no mundo do trabalho; analisar as possibilidades de inclusão no mundo do trabalho; discutir, a partir do ponto de vista do cliente estomizado, as orientações fornecidas pelos enfermeiros com vistas à inclusão no mundo do trabalho. O referencial teórico baseou-se no campo da Saúde do Trabalhador, enfocando a reabilitação profissional e o capítulo de bases conceituais abordou o conhecimento da estomaterapia, do mundo do trabalho, da deficiência física e aspectos legais que envolvem a reabilitação do estomizado no mundo laboral. O desenho metodológico foi de uma pesquisa descritiva, exploratória, de natureza qualitativa, realizada com 20 clientes estomizados definitivos, aos quais se aplicou uma entrevista semiestruturada. O método de análise dos dados foi a Análise Temática de Conteúdo, a qual fez emergir quatro categorias: a) Sentidos do Trabalho para o Ser Estomizado; b) O Estomizado e Sua Problemática Biopsicossocial; c) Contexto Social e Aspectos Legais Envolvendo a Inclusão do Estomizado no Mundo Laboral; d) O Enfermeiro e Sua Participação na Reabilitação do Cliente Estomizado. Os resultados revelaram que a maioria dos sujeitos trabalhava informalmente e recebia ao mesmo tempo algum auxílio governamental. Ressalta-se que eles reconheciam a ilegalidade desta situação, porém, julgavam-na necessária devido aos baixos valores dos benefícios, enfatizando-se a sensação de utilidade causada pelo fato de trabalharem. Referiram que o retorno ao trabalho era prejudicado devido a empecilhos encontrados nas dimensões psíquica, física e social, as quais estavam articuladas intimamente. Enfatizaram grande dificuldade em encontrarem empregos adequados às suas especificidades, e que não prejudicassem sua condição de saúde, pois há necessidade de banheiros adaptados, de não exposição ao calor na região do estoma e nem a esforços físicos severos, sem contar com a necessidade de um emprego que lhes permita flexibilidade para irem às consultas da equipe multiprofissional. Os maiores empecilhos sociais referiram-se ao desconhecimento e descaso social e governamental a respeito do que é ser estomizado, pois esta problemática não é divulgada, e nem conhecida pela maioria da população. Em relação aos enfermeiros, os sujeitos foram quase unânimes em referirem falta de orientação por parte desses profissionais, acerca de esclarecerem sobre sua inclusão no mundo do trabalho. Este fato caracterizou-se como preocupante, pois os enfermeiros são educadores por excelência e a orientação está intimamente ligada ao processo de reabilitação. Concluiu-se que o retorno ao trabalho foi considerado essencial, mas existem inúmeras dificuldades para que este retorno e manutenção no universo laboral. Estes empecilhos os levam a adquirirem aposentadorias precoces ou auxílios-doença. Há de se rever o processo de reabilitação da pessoa com estoma, especialmente no que se refere a sua inclusão no mundo do trabalho, no sentido de melhor prepará-la para suas potencialidades e limitações, destacando-se que ela não é incapaz e que existem atividades formais em que elas podem ser produtivas e felizes. / This is a study which considered the inclusion of the colostomy clients into the labor world. The objectives were: to identify the difficulties and also the facilities of these clients for the inclusion in job field; to analyze such possibilities of inclusion, to discuss, from the point of view of the client the orientation provided by the nurses who aim to inclusion their clients into the job world. The theoretical reference was based on the field of Employee Health, focusing o the professional rehabilitation and the chapter for supporting the theory has approached the knowledge of colostomy , job- or employment world, physical handicap and the legal aspects which involve the rehabilitation of colostomyzed client in labor world. The methodology drawing was a qualitative descriptive, exploratory survey accomplished with 20 definitive colostomyzed clients, to whom were prepared semi-structured interviews. The data analysis method was the Thematic Content Analysis, which emerged four categories: a)Meanings of the Work for the Colostomyzed Being; b) The Colostomy patient and his/her Biopsychosocial problem; c) Social Context and Legal Aspects Involving his/her the Inclusion in Labor World; d) The Nurse and the Participation in the Rehabilitation of Such Client. The results have shown that most subjects worked informally and at the same time they had been receiving some type of government aid. It is also important to highlight that they recognized such illegal situation, however, they considered it important due to the poor payment of the aid, emphasizing the sensation of usefulness emerging from job opportunities. They have referred to the return to work as an impaired opportunity due to the obstacles set in psychic, physical and social dimensions which were close articulated. They have emphasized great difficulty in finding jobs that would fit their specific needs and that would not cause troubles to their health conditions, because there has to be an adapted bathroom, non exposure to heat in the stoma area neither severe physical efforts. In addition to this, they need a job that allows them the flexibility to leave work in order to see the multiprofessional staff. The greatest obstacles referred to the lack of knowledge and social as well as government disregard in relation to the concept of what is, in fact a colostomy patient, once this problem is not spread neither known from most part of the population. In relation to the nurses, the subjects were almost unanimous referring to the lack of orientation from the part of these professionals about the explanation on how to inclusion this group of client in the labor world. This fact had been characterized as a worry, because nurses are educators and orientation is closely linked to the rehabilitation process. It was concluded that the return to job was essential, but there are several difficulties related to such return and the maintenance in labor word. These obstacles lead them to early retirement or sickness aids. It is important to analyze once again such inclusion in order to prepare the client to his limitations and potentials, highlighting he is not an incapable person and that there are many formal activities and they can be productive and happy.
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Assessment of skills retention strategies in a health sub-district within a Metropolitan Municipality in the Western CapeSayers, Stanley Andrew January 2018 (has links)
Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2018. / Organisations spend large sums of money on staff after they have been recruited in order to make them proficient in their jobs. It is therefore important to ensure that staff remain with the organisation for as long as possible, allowing the organisation to reap the benefit from its investment in the form of good performance by staff. Work performance can however, be affected negatively when labour turnover is high.
This research project reflects on staff turnover amongst professional nurses, posing the question, “What can be done to alleviate high staff turnover?” A quantitative approach to research was followed within a Western Cape Metropolitan Municipality. The significance of the research is reflected in the recommendations made to the management of the municipality to address staff turnover in the specified category of employees.
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HIV and AIDS : perceived impact and responses of companies in the South African automotive manufacturing sector.Meyer-Weitz, Anna. January 2013 (has links)
HIV and AIDS might not necessarily be considered by South African companies to be
the primary health condition impacting on their production costs and influence related
interventions. The aim of this study was to gain a better understanding of automotive
companies' perceptions regarding the health conditions that impact on their
productions costs and their related workplace interventions. A cross sectional,
electronic survey was conducted amongst 167 companies from the automotive
manufacturing sector in South Africa, using stratified random sampling from a
representative South African database. The realized sample comprised 74 companies.
Descriptive statistics and non-parametric tests were conducted to investigate the
perceived health influencing factors impacting production costs, the monitoring
thereof, extent of containment, interventions implemented as well as perceived success
of workplace interventions to address company health challenges in terms of company
size (small, medium and large organisations) and ownership (multinational versus national). The health factors perceived to have a moderate to large impact are
HIV/AIDS, smoking, alcohol use, stress, back/neck ache and tuberculosis. These are
reported to be better monitored and managed by medium and large organisations.
Small organisations reported a smaller impact, fewer efforts and less success. Large
organisations have HIV/AIDS interventions while those with wellness programmes
seemed better able to monitor and manage health issues. Smaller organisations were
not convinced of the benefits of interventions in addressing health challenges. As the
impacting health conditions seemed linked, comprehensive and integrated wellness
programmes in health supportive environments are required to address the health
issues and ensure organisation competitiveness. Evidence for the effectiveness of
workplace wellness programmes in South African is limited and calls for the
evaluation of interventions as a priority. / Thesis (M.A.)-University of KwaZulu-Natal, Durban, 2013.
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Small business organizational support of health promotion programsWilliams, Melanie L. January 1998 (has links)
The primary purpose for this study was to investigate small businesses organizational support and interest in health promotion. The research question for this study was, "Are small businesses actively involved with the organizational support of health promotion programs?"A survey was distributed via mail to small businesses in the Lynchburg, Virginia area, with a follow up three weeks later because an appropriate number of surveys had not been returned. The results of this study have provided insight into the current status of worksite wellness programs of businesses with fewer than 250 employees.Small businesses do actively support healthy food and smoking policies at the worksite. Some small businesses provided activities to measure employee health risks. The main issue small businesses deal with are safety/accident prevention. Other health topics are not prevalent in small businesses. Small businesses that had a health promotion program in place offered more programs and awareness materials than those who did not and are actively involved in the organizational support of health promotion programs. / Fisher Institute for Wellness
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Employee knowledge, attitude and practices relating to HIV/AIDS at [a] mining company in Namibia.Grötzinger, Elsabé January 2006 (has links)
<p>A global prospecting and mining leader recognizes HIV/AIDS as a threat to the company and its employees. The management has committed them to have a proactive approach trying to minimize the impact of this killing disease by putting in place effective workplace programmes. However, programmes can only be successful if the employees&rsquo / needs regarding knowledge, attitudes and sexual practices have been thoroughly researched identified. The aim of this study was to do an explorative descriptive study of the knowledge, attitudes, perceptions and behaviours of the employees of a mining company in Namibia on HIV/AIDS. The objectives were:<br />
&diams / To measure the overall knowledge levels as well as attitudes and sexual practices of DBMN employees on HIV and STD&rsquo / s.<br />
&diams / To determine whether there was a difference in the knowledge levels, attitudes and sexual practices of employees in different job categories, age groups, marital status, religion and education level.<br />
&diams / To measure risky sexual behaviours of participants.</p>
<p><br />
All employees (550) of this mining company were invited to participate in the survey and 226 employees responded. A self-constructed questionnaire was used to collect data administered in a group setting. The questionnaire was regarded as having content validity and the SPSS program was be utilized for descriptive statistics. Utilizing the ratio data developed through the indexes, an analysis of variance (ANOVA) was conducted to determine significant difference between the means of the groups in comparison. Because multiple comparisons were done, a post hoc test (Fisher LSD) was used to determine significant differences between group means.</p>
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The relationship of wellness constructs in employees coping in a petrochemical organisation in South AfricaLubbe, Heilda Helena 11 1900 (has links)
The primary objectives of this study were to determine the relationship between the wellness constructs coping and SoC as well as the relationship between the wellness constructs LoC and SoC in the petrochemical industry in South Africa. The sample of 184 participants completed three different psychological concepts namely COPE (Hereinafter referred to as coping), Locus of Control Inventory and Sense of Coherence Scale.
The results of the study indicate that there is a statistically significant relationship between the variables coping ad Soc as well SoC and LoC but no statistically significant relationship between the variables coping and LoC. / Business Management / M. Com. (Business Management)
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Workplace bullying : a human resource practitioner perspectiveMokgolo, Manase Morongoa 11 1900 (has links)
Workplace bullying is a sensitive issue and a psychological terror in the workplace, with severe effects on employees’ and organisations’ health, dignity, employee relations, and wellbeing. As a vital link between different constituencies in the organisation, human resource (HR) practitioners face many challenges in their attempt to address and manage workplace bullying, while simultaneously striving to promote employee wellbeing and positive employee relations. This study endeavoured to explore workplace bullying from the point of view of HR practitioners tasked with identifying and dealing with bullying in the workplace, and to develop a substantive theory of workplace bullying from their perspectives. The empirical study, conducted in two tertiary institutions in South Africa, employed grounded theory as a methodological approach with nine HR practitioners selected by non-probability purposive sampling, which is congruent with a grounded theory methodology. Selection criteria were applied to sample participants on the basis of relevance and acceptability. A qualitative, constructivist grounded theory research design was used to explore HR practitioners’ perspectives on workplace bullying with data gathered by means of in-depth interviews and official documents to gain insight and understanding of their experiences of workplace bullying. In-depth interviews were audio-recorded and data transcribed verbatim, analysed and interpreted using grounded theory coding strategies, memo writing and theoretical sampling. Findings were supported by verbatim quotes and a literature review. The study proposes a substantive workplace bullying theory and a conceptual workplace bullying framework to guide organisations and highlight the practical value for empowering the HR practitioners. It addresses the need to manage workplace bullying in the organisation and help management be more knowledgeable about bullying, effectively fostering a zero-tolerance culture. The study revealed that the HR practitioner’s role is torn between a responsibility to the business goals and management, and to support and championing the case of the targets in potential bullying situations. It should contribute to the limited body of knowledge on HR practitioners’ perspectives on workplace bullying within the South African context. / Psychology / D.Phil. (Philosophy)
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Representa??es sociais sobre o acidente de trabalho em sa?deMedeiros J?nior, Ant?nio 13 December 2005 (has links)
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Previous issue date: 2005-12-13 / The aim of the present study was to identify the representational elements of workrelated accidents in the health field, as well as investigate their most frequent occurrences at a university hospital, seeking to understand the cognitive, affective and social elements subjacent to the work process involved in health. The analysis focused on 470 middle and senior support staff of this hospital, based on the theoretical-methodological support of the Social Representations Theory. A combination of the following instruments was used for data collection: a free wordassociation test, a questionnaire, an interview and a field journal. Evoc 2000 software was used to identify representational structure. Chi-square and Mann-Whitney tests, at a significance level of 5%, were performed to verify the association between the independent variables and the occurrence of work accidents. In addition, thematic content analysis and lexicographic analysis by ALCESTE software program were used to understand textual content. It was observed that social representations of work-related accidents in the health area are centered in the contamination category, while the categories of prevention and professional unpreparedness are found peripherally. There was a significant association between the existence of multiple employment, the use of personal protective equipment (PPI) during work, job satisfaction and the occurrence of work accidents. The conclusions indicate that perforating-cutting occupational accidents predominated in the hospital and that the representations of the subjects intertwined, with a traditional discourse of work accidents strongly present in Occupational Health. It is therefore suggested that certain subjective aspects related to culture, in terms of controlling work accidents, such as: management, process, organization and the increasing precariousness / O presente estudo objetivou identificar os elementos representacionais sobre o acidente de trabalho em sa?de, al?m de investigar os tipos mais freq?entes ocorridos em um hospital universit?rio, buscando compreender os elementos cognitivos, afetivos e sociais, subjacentes ao processo de trabalho em sa?de. O foco de an?lise foi dirigido para 470 trabalhadores dos n?veis de apoio, m?dio e superior deste hospital, ? luz do suporte te?rico-metodol?gico da Teoria das Representa??es Sociais. Para coleta de dados utilizou-se a combina??o dos seguintes instrumentos: um teste de associa??o livre de palavras, um question?rio, uma entrevista e observa??es sistem?ticas registradas no di?rio de campo. Na identifica??o da estrutura representacional usou-se o software Evoc 2000. Para a verifica??o da associa??o entre as vari?veis independentes e a ocorr?ncia de acidentes de trabalho, realizou-se os testes do qui-quadrado e Mann-Whitney, a um n?vel de signific?ncia de 5%. Al?m disso, utilizou-se a an?lise lexicogr?fica do software ALCESTE e a An?lise Tem?tica de Conte?do, para a compreens?o do conte?do textual. Observou-se que as representa??es sociais sobre os acidentes de trabalho em sa?de t?m um n?cleo central alicer?ado na categoria contamina??o, enquanto no sistema perif?rico encontram-se as categorias preven??o e despreparo profissional. Atrav?s do teste qui-quadrado verificou-se associa??o significativa entre a exist?ncia de m?ltiplos empregos dos entrevistados, o uso de EPI (Equipamento de Prote??o Individual) durante o trabalho, satisfa??o com o que faz e a ocorr?ncia de acidentes de trabalho. As conclus?es indicam que os acidentes ocupacionais com instrumentos p?rfuro-cortantes foram os mais frequentes no hospital, e que as representa??es
dos sujeitos se entrela?am, constituindo um discurso tradicional sobre esses acidentes de trabalho, fortemente presente na l?gica da Sa?de Ocupacional. Nessa perspectiva, sugere-se que alguns aspectos subjetivos relacionados ? cultura em termos de controle dos acidentes de trabalho tais como: gest?o, processo, organiza??o e precariza??o do trabalho hospitalar, sejam considerados relevantes na implementa??o das medidas de interven??o voltadas para a sa?de dos trabalhadores
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A pessoa estomizada e o processo de inclusão no trabalho: contribuição para a enfermagem / The person with stoma and the inclusion process at work: contribution to nursingVanessa Cristina Mauricio 01 March 2011 (has links)
Estudo cujo objeto tratou da inclusão do cliente estomizado no mundo do trabalho. Os objetivos foram: identificar as dificuldades e facilidades dos clientes estomizados para inclusão no mundo do trabalho; analisar as possibilidades de inclusão no mundo do trabalho; discutir, a partir do ponto de vista do cliente estomizado, as orientações fornecidas pelos enfermeiros com vistas à inclusão no mundo do trabalho. O referencial teórico baseou-se no campo da Saúde do Trabalhador, enfocando a reabilitação profissional e o capítulo de bases conceituais abordou o conhecimento da estomaterapia, do mundo do trabalho, da deficiência física e aspectos legais que envolvem a reabilitação do estomizado no mundo laboral. O desenho metodológico foi de uma pesquisa descritiva, exploratória, de natureza qualitativa, realizada com 20 clientes estomizados definitivos, aos quais se aplicou uma entrevista semiestruturada. O método de análise dos dados foi a Análise Temática de Conteúdo, a qual fez emergir quatro categorias: a) Sentidos do Trabalho para o Ser Estomizado; b) O Estomizado e Sua Problemática Biopsicossocial; c) Contexto Social e Aspectos Legais Envolvendo a Inclusão do Estomizado no Mundo Laboral; d) O Enfermeiro e Sua Participação na Reabilitação do Cliente Estomizado. Os resultados revelaram que a maioria dos sujeitos trabalhava informalmente e recebia ao mesmo tempo algum auxílio governamental. Ressalta-se que eles reconheciam a ilegalidade desta situação, porém, julgavam-na necessária devido aos baixos valores dos benefícios, enfatizando-se a sensação de utilidade causada pelo fato de trabalharem. Referiram que o retorno ao trabalho era prejudicado devido a empecilhos encontrados nas dimensões psíquica, física e social, as quais estavam articuladas intimamente. Enfatizaram grande dificuldade em encontrarem empregos adequados às suas especificidades, e que não prejudicassem sua condição de saúde, pois há necessidade de banheiros adaptados, de não exposição ao calor na região do estoma e nem a esforços físicos severos, sem contar com a necessidade de um emprego que lhes permita flexibilidade para irem às consultas da equipe multiprofissional. Os maiores empecilhos sociais referiram-se ao desconhecimento e descaso social e governamental a respeito do que é ser estomizado, pois esta problemática não é divulgada, e nem conhecida pela maioria da população. Em relação aos enfermeiros, os sujeitos foram quase unânimes em referirem falta de orientação por parte desses profissionais, acerca de esclarecerem sobre sua inclusão no mundo do trabalho. Este fato caracterizou-se como preocupante, pois os enfermeiros são educadores por excelência e a orientação está intimamente ligada ao processo de reabilitação. Concluiu-se que o retorno ao trabalho foi considerado essencial, mas existem inúmeras dificuldades para que este retorno e manutenção no universo laboral. Estes empecilhos os levam a adquirirem aposentadorias precoces ou auxílios-doença. Há de se rever o processo de reabilitação da pessoa com estoma, especialmente no que se refere a sua inclusão no mundo do trabalho, no sentido de melhor prepará-la para suas potencialidades e limitações, destacando-se que ela não é incapaz e que existem atividades formais em que elas podem ser produtivas e felizes. / This is a study which considered the inclusion of the colostomy clients into the labor world. The objectives were: to identify the difficulties and also the facilities of these clients for the inclusion in job field; to analyze such possibilities of inclusion, to discuss, from the point of view of the client the orientation provided by the nurses who aim to inclusion their clients into the job world. The theoretical reference was based on the field of Employee Health, focusing o the professional rehabilitation and the chapter for supporting the theory has approached the knowledge of colostomy , job- or employment world, physical handicap and the legal aspects which involve the rehabilitation of colostomyzed client in labor world. The methodology drawing was a qualitative descriptive, exploratory survey accomplished with 20 definitive colostomyzed clients, to whom were prepared semi-structured interviews. The data analysis method was the Thematic Content Analysis, which emerged four categories: a)Meanings of the Work for the Colostomyzed Being; b) The Colostomy patient and his/her Biopsychosocial problem; c) Social Context and Legal Aspects Involving his/her the Inclusion in Labor World; d) The Nurse and the Participation in the Rehabilitation of Such Client. The results have shown that most subjects worked informally and at the same time they had been receiving some type of government aid. It is also important to highlight that they recognized such illegal situation, however, they considered it important due to the poor payment of the aid, emphasizing the sensation of usefulness emerging from job opportunities. They have referred to the return to work as an impaired opportunity due to the obstacles set in psychic, physical and social dimensions which were close articulated. They have emphasized great difficulty in finding jobs that would fit their specific needs and that would not cause troubles to their health conditions, because there has to be an adapted bathroom, non exposure to heat in the stoma area neither severe physical efforts. In addition to this, they need a job that allows them the flexibility to leave work in order to see the multiprofessional staff. The greatest obstacles referred to the lack of knowledge and social as well as government disregard in relation to the concept of what is, in fact a colostomy patient, once this problem is not spread neither known from most part of the population. In relation to the nurses, the subjects were almost unanimous referring to the lack of orientation from the part of these professionals about the explanation on how to inclusion this group of client in the labor world. This fact had been characterized as a worry, because nurses are educators and orientation is closely linked to the rehabilitation process. It was concluded that the return to job was essential, but there are several difficulties related to such return and the maintenance in labor word. These obstacles lead them to early retirement or sickness aids. It is important to analyze once again such inclusion in order to prepare the client to his limitations and potentials, highlighting he is not an incapable person and that there are many formal activities and they can be productive and happy.
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Cause of relapse post treatment for substance dependency within the South African Police ServicesChetty, Mahendhree 29 October 2012 (has links)
The aim of this research was to explore the causes of relapse post treatment for substance dependency within the South African Police Services (SAPS). “Alcoholism is a chronic relapsing brain disease, so individuals with substance abuse disorders face the possibility of relapse once they stop using alcohol even if they have had a successful treatment” (Perkinson, 2004:180). According to Connors, Maisto and Donovan (1996:5) research revealed that relapse rates among persons treated for alcoholism were approximately 35% and 58% at two weeks and three months after treatment, respectively. A relapse or uncontrolled return to alcohol or other drug use following competent treatment, is one of the greatest problems substance abusers and their counselors face (Lewis, Dana&Blevins, 2002:105; Johnson, 2003:271). The objective of the study was to explore the challenges that members in the South African Police Services (SAPS) experience or are exposed to causing them to relapse post treatment for substance dependency. The findings are intended to provide recommendations to the management of SAPS to develop a relapse prevention programme in the workplace to prevent relapse post treatment. The researcher utilized a quantitative research approach to identify the causes of relapse among SAPS members post rehabilitation for substance dependency. The type of research is applied research as the focus of the study is on identifying the causes for members within the SAPS to relapse post treatment for substance dependency and to address a specific practical issue in the workplace. The literature review focused on understanding the relapse process. The cognitive-behavioural Model of relapse was discussed at length including the prevalence of substance abuse among police members and concluded with information on the relapse prevention programme. A self-administered questionnaire was used as a research tool to collect data from the respondents (See annexure C). The population of this study was the members of the SAPS who had undergone treatment for substance dependency from January 2008 to April 2009. The researcher concentrated on those members in the KZN Province. Consultation with the social workers revealed a population size of 50 members. Due to the small size of the population, no sampling procedure was necessary as the whole population was selected as the sample. The findings of the study were based on 44 questionnaires that were returned by the respondents. The findings were analyzed and presented using tables and graphs which were then interpreted in words. The study revealed that the majority of the respondents attributed their main cause for relapse due to Intrapersonal determinants - they experienced a negative emotional state (for example, feelings of anger, frustration and anxiety) that initially triggered their need to taking that first drink. Secondly respondents identified exposure to peer pressure and boredom as also being a cause for their relapse. They disclosed that at times their peers would pressurize them to consume alcohol. The temptation, urges and cravings and being in the presence of other people consuming alcohol proved too difficult to resist. Alcohol being the recreational drug of choice proved to be tempting to members especially when socialising with colleagues. Based on the findings of the study conclusions and recommendations were made to the development of the relapse prevention programme to assist members post treatment to maintain their sobriety. Copyright / Dissertation (MA)--University of Pretoria, 2012. / Social Work and Criminology / unrestricted
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