This study examines the opinions of a randomly selected sample of Year 12 students attending Narrabundah College in 1979. A survey was administered to determine what tasks the students believed important for secondary schools and how well the students considered Narrabundah College achieved these tasks. It has been possible to analyse the relative importance and achievement of the individual tasks because of the ranking procedure involved. Part I of the research instrument was extracted from a survey, commissioned by the Committee of Inquiry into Education and Training, distributed to New South Wales students. This was a component of a comprehensive study of the views of students, teachers and parents conducted by the Community Expectations Group, School of Teacher Education, Canberra College of Advanced Education, 1978. The responses given by the Narrabundah College students are compared with the N.S.W. students' responses and are also compared with the conclusions from other surveys concerning the objectives of secondary education. These comparisons are discussed with reference to the unique characteristics of the secondary colleges which developed from the Report of the Working Committee on College Proposals for the Australian Capital Territory, Secondary Education for Canberra (1973).

<p>The purpose of this study has been to explore the expectations of the primary school on the activities of the pre-school. In order to limit the study I have chosen to compare the expectations found in two different schools. In the first case, the pre-school is integrated with the after-school centre and grade one to three (primary school), into the same building. In the other case, the pre-school share localities with the after-school centre in a separate building, with its own yard, within the primary school area. Since the purpose is rather comprehensive, it has been divided into sub-themes with separate set of questions. The sub-themes chosen are in themselves factors, which I believe to be of importance for the main purpose. I have used a qualitative method, why the answer may not be generalised, but give us a deeper understanding of the main question in my research, I have interviewed teachers and pre-school teachers as well as used curriculums and existing research, in order to shed light on the main question from different scientific perspectives. The result of this study shows, that the integration of the pre-school within the primary school, may be of great importance for cooperation and communication. The primary school’s expectations, however, seems to be more the result of the teacher’s and preschool teacher’s interpretations of the curriculums.</p>

<p>The ‘Hierarchical structure for airport service quality expectations’ model originally comes from theory of service quality assessment and was created by Fodness and Murray in 2007 after a study at six U.S. airports. It reveals the most important factors that comprise service quality. This thesis tested the model in a Swedish context with an empirical study among passengers at two Swedish airports; Arlanda and Umeå. With the help of literature, the empirical study, and reasoning, the original model has been modified by the authors of this thesis. There are minor modifications but the three main factors remain as they were in the original model, namely function, interaction, and diversion.</p>

<p>The purpose of this essay was to examine female and male nursing students expectations and goals referring to the nursing profession from a gender perspective and examining the students reasons to apply for nursing school. A descriptive study with qualitative design was implemented. Data acquisition was made through interviewing ten nurse students, five male and five female. The interview material were analysed in accordance with Kvale’s method of analyzing. The results were discussed in accordance with Yvonne Hirdmans gender theory. The result shows that there is a difference in the group between male and female student’s expectations and career goals. The majority of the male students have explicit career goals and a concrete plan to achieve their goals while the majority of the female students do not have any specific goals or plan for their future profession career. The result of the study shows that the professional expectations differ between the male and the female students. The male student expects the profession to be stimulating and the female student expects the profession to be varying. There is no doubt that the nurse profession still is looked upon as a clearly feminine profession even though there is awareness that this is an out-of-date interpretation and that a change is approaching in the modern society. To achieve a more equal distribution according to gender more research has to be done.</p>

The purpose of this descriptive case study analysis was to provide portraits of the heuristics students used and difficulties they encountered solving conditional probability problems prior to and after two-week instruction on sample space, probability, and conditional probability. Further analysis consisted of evaluating the data in relation to a previously designed Conditional Probability Framework for assessing students levels of thinking developed by Tarr and Jones (1997). Five volunteer participants from a contemporary college mathematics course participated in pre-and post-interviews of a Probability Knowledge Inventory. The Inventory consisted of seven tasks on sample space, probability, and conditional probability. The semi-structured interviews provided participants' explanations on the development of their solutions to the seven tasks. Among the five participants, rationalizing, finding the odds, computing the percentages, and stating the ratio of a problem were the preferred heuristics used to solve the problems on the Probability Knowledge Inventory. After the two-week instruction, two of the four participants who did not previously use computation of probability to solve the problem changed their use of heuristics. The difficulties the students encountered prior to instruction included understanding the problem; recognizing the original sample space and when it changes; lacking probability vocabulary knowledge; comparing probability after the sample space changed; understanding the difference between probability and odds; and interchanging ratio, odds, and percentages-sometimes incorrectly-to justify their solution. After the two-week instruction, the students' difficulties diminished. Some improvements included a greater ability to understand the question of interest, to recognize the change in the sample space after a conditioning event, to use probability terminology consistently, and to compare probability after the sample space has changed. Comparisons to the Probability Framework revealed that four of the five participants exemplified Level 3 thinking-being aware of the role that quantities play in forming conditional probability judgements. One participant exemplified a Level 4 thinking-being aware of the composition of the sample space, recognizing its importance in determining conditional probability and assigning numerical probabilities spontaneously and with explanation. / Graduation date: 2001

The ‘Hierarchical structure for airport service quality expectations’ model originally comes from theory of service quality assessment and was created by Fodness and Murray in 2007 after a study at six U.S. airports. It reveals the most important factors that comprise service quality. This thesis tested the model in a Swedish context with an empirical study among passengers at two Swedish airports; Arlanda and Umeå. With the help of literature, the empirical study, and reasoning, the original model has been modified by the authors of this thesis. There are minor modifications but the three main factors remain as they were in the original model, namely function, interaction, and diversion.

Svensk lönestatistik visar att manliga och kvinnliga ingenjörer har ojämnlika lönenivåer, till männens fördel. Tidigare studier har belyst att kvinnor har bristande tillit till sin förhandlingsförmåga och många studier har också visat att män har högre löneanspråk än kvinnor. Aktuell studie har ämnat identifiera faktorer som påverkar studenters förväntade löneanspråk för ingångslön. Resultaten här baseras på en enkätundersökning besvarad av 137 ingenjörsstudenter. Studiens resultat bekräftar tidigare studiers gällande mäns och kvinnors löneanspråk och förhandlingsförmåga, män anger högre värden för båda dessa variabler. Studien har kunnat synliggöra avgörande faktorer för studenters löneanspråk. Starkast prediktor för deltagarnas förväntade löneanspråk är variablerna kön, examensgrad och ålder. Könskillnader diskuteras för dessa resultat.

The purpose of this study has been to explore the expectations of the primary school on the activities of the pre-school. In order to limit the study I have chosen to compare the expectations found in two different schools. In the first case, the pre-school is integrated with the after-school centre and grade one to three (primary school), into the same building. In the other case, the pre-school share localities with the after-school centre in a separate building, with its own yard, within the primary school area. Since the purpose is rather comprehensive, it has been divided into sub-themes with separate set of questions. The sub-themes chosen are in themselves factors, which I believe to be of importance for the main purpose. I have used a qualitative method, why the answer may not be generalised, but give us a deeper understanding of the main question in my research, I have interviewed teachers and pre-school teachers as well as used curriculums and existing research, in order to shed light on the main question from different scientific perspectives. The result of this study shows, that the integration of the pre-school within the primary school, may be of great importance for cooperation and communication. The primary school’s expectations, however, seems to be more the result of the teacher’s and preschool teacher’s interpretations of the curriculums.

The purpose of this essay was to examine female and male nursing students expectations and goals referring to the nursing profession from a gender perspective and examining the students reasons to apply for nursing school. A descriptive study with qualitative design was implemented. Data acquisition was made through interviewing ten nurse students, five male and five female. The interview material were analysed in accordance with Kvale’s method of analyzing. The results were discussed in accordance with Yvonne Hirdmans gender theory. The result shows that there is a difference in the group between male and female student’s expectations and career goals. The majority of the male students have explicit career goals and a concrete plan to achieve their goals while the majority of the female students do not have any specific goals or plan for their future profession career. The result of the study shows that the professional expectations differ between the male and the female students. The male student expects the profession to be stimulating and the female student expects the profession to be varying. There is no doubt that the nurse profession still is looked upon as a clearly feminine profession even though there is awareness that this is an out-of-date interpretation and that a change is approaching in the modern society. To achieve a more equal distribution according to gender more research has to be done.

Service quality has become one of the key aspects among other factors that contribute to business growth and leading position in the business environment with mass competition. Service quality also plays a significant role in service sectors since due to its untouchable nature the features cannot be spelled out for consumers to directly make judgment before decisions are made.  In order for businesses to improve and maintain a better positioning in the competitive era, it is necessary to evaluate the performance of the services rendered to their customers. In recent times, service provider companies spend a great deal of time and money in configuring high quality services to satisfy their customers. Satisfied customers in most cases are likely to become loyal to companies. Customer satisfaction can be evaluated through an assessment of the quality of service delivered by the service provider to their customers and the level of service quality can also be measured considering customers‟ expectations and perceptions.  Purpose: This study is aimed to apply the SERVQUAL instrument in assessing patients (students of Umea University) perceptions of service quality and the level of satisfaction obtained from the services rendered by the Norrlands Universitets sjukhuset. Method: The convenience sampling technique was used to obtain data from the chosen population to enable an evaluation of perceptions of service quality at the Norrlands Universitets Sjukhuset. Findings and Conclusion: The factor analysis was used to analyze finding and test validity. Meanwhile the Cronbach Alpha enabled the determination of internal consistency and reliability. The gap score between perceptions and expectations was also deliberated. Results show that items from the same dimensions fall under more than one component. Although the other dimensions had a single factor, items from one dimension are not regrouped under the same factor but are affected by the different factors except for the Empathy dimension that was grouped correctly, but Empathy dimension alone is not sufficient to determine the extent of validity of the instrument applied. In this study the overall reliability coefficient is 0,933 more than 0.9 being the standard coefficient indicating an acceptable level of internal consistency. In conclusion patients from a chosen sample size of 201 students at the NUS expressed higher expectations than what they perceived in four dimensions and expressed satisfaction in one dimension. Result shows that in all the dimensions customers‟ expectations were higher than perceptions except the dimension of tangibility score implying that although people expect quite much from the hospital they expressed a satisfactory level on the Tangibility dimension (physical facilities, equipment and appearance of personnel). This study contributes to the already prevailing knowledge and studies that have explored both the concept of service quality and customer satisfaction in the health care service sector with the help of the SERVQUAL instrument. The empirical results from this study can also help in guiding managerial operations in the health care service sectors.