The research for this thesis was done to examine, describe and understand the ways in which mathematical content (algebra) is communicated in classrooms. It also sought to identify the opportunities that allow successful classroom communication. The educational design research approach in this study was used to understand the connection between teaching, communication and students' learning. The empirical material consisted of video-recorded lessons, observations, students’ tests and teachers’ written reports of the instructions for lessons. The empirical material was analysed using concepts relating to variation theory, strong compositionality and research results found in mathematics education. Some important findings have been found in this thesis. Communicative success is linked to a hierarchic structure of communicative events with a strong compositionality. It is also linked to the discernment of the structure of algebraic objects. This structure is a relation between para- and proto-mathematical concepts and a form of composition with a semantic character. Teachers support successful classroom communication by using research results found in mathematics education to open up patterns of variation in the critical aspects of an object of learning. Similarity is a pattern identified in this study, and it is defined as the property of two or more expressions to adapt the same meaning. Teachers also support successful classroom communication through a systematic analysis of the parts of an object of learning, relations between parts, how to relate the parts to each other in different ways, the relation between the parts, the relation between the parts and the whole as well as the relation between different wholes. Through and around tasks, teachers and students are communicating successfully or not according to the opportunities provided in the classroom to work out the meaning of the whole by understanding the meaning of the simple parts, the semantic significance of a finite number of syntactic modes of composition, and by recognizing how the whole is made up out of simple parts. If the choice/construction of tasks is focused on what may vary and what stays invariant, students' opportunities to distinguish aspects that could lead to algebraic generalizations are improved. One of the values of this study is in the design of the project that contributes to integration of research results found in mathematics education, in teachers' practice. In addition, a value of the study lies in its operational definition of the concept of communication, which can be used to study successful communication. Communication is a collectively performed patterned activity in which an aspect that is critical for one or more students (A) is focused on by the action of the teacher or other students (B) so that A discerns the aspects focused on by B.

Title: The real estate agent’s creation of trust in customer meetings and the importance of communication in housing deals - A study that highlights language barriers in the real estate industry. Subject: Real Estate Science, Bachelor Thesis 15 credits Authors: Olivia Kultanen & Yasmine Osman Supervisor: Peter KarpestamDate: Spring term 2022 Aim: The aim of this study is to investigate how real estate agents create trust in customer meetings and what problems that can arise in the sales agreement between the broker and the seller, but also how brokers deal with difficult communication in terms of language barriers. Method: This study has applied a qualitative approach. The empiricism is based on six in-depth interviews with real estate agents who are operating in Sweden. Result & conclusions: The result shows that real estate agents create trust through clear feedback in their communication, but also how sincere and adaptable the agent is to the customer and his needs. The study establishes the approach of brokers when language barriers occur by being extremely clear, giving examples, shortening and using simple language in order for the message to reach the customer. The real estate agent adapts their language to the customer's conditions Contribution of the thesis: The study contributes to a deeper understanding of how to bridge miscommunication in the real estate industry between active real estate agents and customers and the creation of trust in customer meetings. Finally, suggestions are presented over how real estate agents handle language barriers that have arisen. Suggestions for future research: As a suggestion, future research could investigate the customers perspective regarding the influence of trust on the choice of brokerage firm. A3comparison between a smaller brokerage firm and a larger one could be made to see if there are differences regarding the trust of the various businesses. From a customer perspective, do you have more trust in the large, well-known brokerage chain or the smaller brokerage firm in the local area? / Titel: Fastighetsmäklarens skapande av förtroende i kundmöten och kommunikationens betydelse i bostadsaffärer - En studie som belyser språkbarriärer inom fastighetsmäklarbranschen. Ämne: Fastighetsvetenskap, Kandidatuppsats 15 hp Författare: Olivia Kultanen & Yasmine Osman Datum: VT 2022Handledare: Peter Karpestam Syfte: Syftet med denna studie är att undersöka hur fastighetsmäklare skapar förtroende i kundmöten och vilken problematik som kan uppstå i förmedlingsuppdrag, samt hur fastighetsmäklare går tillväga för att hantera försvårad kommunikation i form av språkbarriärer. Metod: Föreliggande studie har applicerat en kvalitativ forskningsansats. Empirin är baserad på sex djupgående intervjuer med fastighetsmäklare som är verksamma runt omkring i Sverige. Resultat & Slutsats: Resultatet visar att fastighetsmäklare skapar förtroende genom tydlig återkoppling i sin kommunikation, men även hur uppriktig och anpassningsbar mäklaren är efter kunden och dennes behov. Studien fastställer fastighetsmäklares tillvägagångssätt när språkförbistringar förekommer genom att vara väldigt tydlig, exemplifiera, korta ner och använda sig av enkelt språk för att budskapet ska nå fram till kunden. Fastighetsmäklaren anpassar sitt språkbruk till kundens förutsättningar. Uppsatsens bidrag: Studien bidrar till djupare förståelse kring hur man kan överbrygga misskommunikation inom fastighetsmäklarbranschen mellan verksamma mäklare och kunder samt vikten av skapande av förtroende i kundmöten. Slutligen presenteras förslag över hur1fastighetsmäklare hanterar uppkomna språkbarriärer.Förslag på framtida forskning: Förslagsvis skulle framtida forskning kunna undersöka uppdragsgivarens perspektiv gällande förtroendets påverkan på val av mäklarfirma. En jämförelse mellan ett mindre fastighetsmäklarföretag gentemot ett större skulle kunna göras för att se om det finns skillnader kring de olika verksamheternas förtroende. Har man utifrån ett kundperspektiv mer förtroende för den stora välkända mäklarkedjan eller det mindre mäklarföretaget som finns på den lokala orten?