Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-08-16T23:16:37Z No. of bitstreams: 1 AlbaKatarineMarquesDeCarvalho_DISSERT.pdf: 1247234 bytes, checksum: b85bd5646dfc9c53d3d74cc0ecf29578 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-08-24T20:19:48Z (GMT) No. of bitstreams: 1 AlbaKatarineMarquesDeCarvalho_DISSERT.pdf: 1247234 bytes, checksum: b85bd5646dfc9c53d3d74cc0ecf29578 (MD5) / Made available in DSpace on 2016-08-24T20:19:48Z (GMT). No. of bitstreams: 1 AlbaKatarineMarquesDeCarvalho_DISSERT.pdf: 1247234 bytes, checksum: b85bd5646dfc9c53d3d74cc0ecf29578 (MD5) Previous issue date: 2016-03-28 / O objetivo deste trabalho foi propor um Sistema de Avalia??o de Desempenho para os funcion?rios terceirizados do Restaurante Universit?rio da Universidade Federal do Rio Grande do Norte para suprir a aus?ncia de instrumentos avaliativos. Segundo os Contratos de Presta??o de Servi?o n?050/2010 e n?055/2011 da UFRN com a SAFE LOCA??O DE M?O DE OBRA LTDA ME, cabe ? empresa contratada promover avalia??es peri?dicas do desempenho funcional dos funcion?rios terceirizados, por?m a avalia??o n?o ? realizada. O processo de avalia??o de desempenho serve para avaliar se os funcion?rios est?o desempenhando suas tarefas de acordo com os objetivos e metas das organiza??es, al?m de auxiliar na detec??o de falhas do servi?o e de demandas de capacita??o dos funcion?rios, contribuindo, desta forma para melhorar as condi??es de trabalho e o desempenho global das organiza??es. Para a elabora??o da proposta de avalia??o, optou-se pela participa??o de todos os envolvidos, funcion?rios e gestores do RU. Na coleta de dados, inicialmente, foram entrevistados funcion?rios terceirizados e servidores da gest?o do restaurante a fim de levantar as percep??es existentes sobre aspectos da avalia??o de desempenho. A partir destes dados e da observa??o da rotina do servi?o, elaborou-se uma proposta de sistema de avalia??o de desempenho que foi apreciada, criticada e ajustada pelos atores envolvidos (funcion?rios e gestores) para formula??o definitiva do instrumento. O trabalho tamb?m apresenta as etapas necess?rias ? implementa??o do Sistema de Avalia??o de Desempenho. O sistema de avalia??o de desempenho proposto ? poss?vel de ser aplicado com a UFRN assumindo este processo, ap?s modifica??es de cl?usulas do contrato e aprova??o pelo CONSAD. Pode tamb?m servir de exemplo para outras unidades que trabalham com a presta??o de servi?os terceirizados viabilizando assim que a avalia??o de desempenho possa fazer parte da pol?tica de gest?o de todas as pessoas que trabalham na UFRN. / The aim of this study was to propose a Performance Evaluation System for outsourced employees of the University Restaurant of the Federal University of Rio Grande do Norte to supply the lack of evaluative instruments. According to Provision of Services Contract n?050/2010 and n?055/2011 of FURN with SAFE LOCA??O DE M?O DE OBRA LTDA ME, it is the hired company to promote periodic functional performance evaluation of the outsourced employees, but this is not done. The performance evaluation process serves to evaluate if the employees are making their tasks according to the organizations? objectives and goals, besides that helps to find service failures and capacity of employees demands, thus contributing to improve work conditions and the global performance of the organizations. To elaborate the proposal of evaluation, it was chosen an action research with the participation of all stakeholders, employees and managers from UR. On data collect, first, outsourced employees and management servers were interviewed, in order to raise existing perceptions about performance evaluation aspects. From these data and the work routine observation, a proposal of performance evaluation was elaborated, that was appreciated, criticized and adjusted by the actors involved (employees and managers) to the final formulation of the instrument. This study also presents the necessary steps to the implementation of the Performance Evaluation System. The proposed Performance Evaluation System can be applied to the FURN assuming this process, after modification of contract terms and the approval by the ADCON. It also can serve as an example to others units that works with the provision of outsourced services, enabling so the performance evaluation to be part of the management policy of all people working in FURN.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-08-29T20:04:05Z No. of bitstreams: 1 LuizaDelamorBraga_DISSERT.pdf: 4585980 bytes, checksum: d326384d60c91e45c1baa21eecdf9da1 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-09-05T23:25:49Z (GMT) No. of bitstreams: 1 LuizaDelamorBraga_DISSERT.pdf: 4585980 bytes, checksum: d326384d60c91e45c1baa21eecdf9da1 (MD5) / Made available in DSpace on 2016-09-05T23:25:49Z (GMT). No. of bitstreams: 1 LuizaDelamorBraga_DISSERT.pdf: 4585980 bytes, checksum: d326384d60c91e45c1baa21eecdf9da1 (MD5) Previous issue date: 2016-04-28 / A necessidade de melhoria do desempenho das atividades do Estado ? uma preocupa??o presente na gest?o p?blica brasileira. Diante de muitas normas a serem cumpridas e da diversidade dos servi?os prestados, os gestores p?blicos necessitam de ferramentas que os auxiliem nessa ?rdua miss?o. A Se??o de Subsist?ncia da Base A?rea de Natal possui atividades operacionais e administrativas e necessita de uma ferramenta estrat?gica para gerir essas atividades. Nesse sentido, os estudos sobre o uso do Balanced Scorecard em organiza??es p?blicas no Brasil apontam a viabilidade de sua utiliza??o para a melhoria do desempenho organizacional, todavia deve haver uma adapta??o de sua metodologia para eliminar disfun??es comumente encontradas. A fim de melhorar o desempenho de um setor conciliando as atividades operacionais, administrativas e seu inter-relacionamento, o presente estudo intenta propor a implanta??o do BSC para apoiar a tomada de decis?es com vistas ? melhoria do desempenho. Isso se dar? por meio da cria??o do mapa estrat?gico e defini??o dos objetivos estrat?gicos do setor, da dissemina??o desses objetivos estrat?gicos, da determina??o de indicadores adequados que proporcionem informa??es para que as decis?es sejam tomadas pautadas na miss?o do setor e do planejamento das a??es de forma que elas ocorram com a aloca??o de recursos e no momento adequados. Ser? utilizada a pesquisa do tipo bibliogr?fica para a constru??o do modelo e ser? proposto o monitoramento de forma sist?mica para sua implementa??o. Ap?s essas etapas, haver? um projeto de interven??o para a implementar do BSC na Se??o de Subsist?ncia da Base A?rea de Natal. / The need to improve the performance of government activities is a concern present in the Brazilian public management. Before many standards to be met and diversity of services, public managers need tools to assist in this difficult task. The Subsistence Section of the Natal Air Force Base has operational and administrative activities and needs a strategic tool for managing these activities. In this direction, studies on the use of the Balanced Scorecard in public organizations in Brazil point to the feasibility of its use for improving organizational performance, however there should be an adaptation of the methodology to eliminate dysfunctions commonly found. In order to improve the performance of a sector reconciling the operational activities, administrative issues and its interrelationship, this study seeks to put forward the implementation of the BSC to support decision-making in order to improve performance. This aim will be achieved through the creation of a strategic map and definition of the strategic objectives of the sector, the spread of these strategic objectives, the definition of proper indicators that provide information so that decisions are taken guided by the sector's mission and by the planning, in a way they occur with the allocation of resources and at proper time. The research will apply the bibliographical methodology for the model development, and a systemic monitoring will be proposed for its implementation. Following these steps, there will be an intervention project to implement the BSC in Subsistence Section of Natal Air Force Base.

Submitted by Gustavo Gomes (gustavolascasas@gmail.com) on 2013-11-07T11:53:43Z No. of bitstreams: 2 Gest??o da informa????o e do conhecimento na administra????o p??blica.pdf: 468187 bytes, checksum: 2006934458452105a1600c235e277242 (MD5) license_rdf: 23599 bytes, checksum: 9e2b7f6edbd693264102b96ece20428a (MD5) / Approved for entry into archive by Roger Guedes (roger.guedes@fjp.mg.gov.br) on 2013-11-08T16:29:39Z (GMT) No. of bitstreams: 2 Gest??o da informa????o e do conhecimento na administra????o p??blica.pdf: 468187 bytes, checksum: 2006934458452105a1600c235e277242 (MD5) license_rdf: 23599 bytes, checksum: 9e2b7f6edbd693264102b96ece20428a (MD5) / Made available in DSpace on 2013-11-08T16:29:39Z (GMT). No. of bitstreams: 2 Gest??o da informa????o e do conhecimento na administra????o p??blica.pdf: 468187 bytes, checksum: 2006934458452105a1600c235e277242 (MD5) license_rdf: 23599 bytes, checksum: 9e2b7f6edbd693264102b96ece20428a (MD5) Previous issue date: 2001 / Funda????o Jo??o Pinheiro / O gerenciamento das informa????es produzidas no ??mbito de uma organiza????o de natureza p??blica ?? aqui analisado sob a perspectiva de seus coordenadores de projetos. Distingue-se este segmento em raz??o de sua relev??ncia enquanto geradores, disseminadores e usu??rios dessas informa????es. No escopo da administra????o p??blica brasileira tradicionalmente focada na centraliza????o do poder e na formalidade de procedimentos, situa????o agravada por injun????es de ordem pol??tica, este trabalho procurou demonstrar que n??o basta a instala????o de uma infraestrutura altamente informatizada e, tampouco, a produ????o de informa????es em larga escala. A justa medida para a adapta????o ao novo paradigma de gest??o de mudan??a est?? a exigir a incorpora????o de procedimentos que considerem, acima de tudo, detalhado planejamento, com destaque para a fixa????o de alguns objetivos da organiza????o e um exaustivo estudo de suas aspira????es quanto ao futuro. Especial ??nfase ?? dada ?? an??lise das opini??es formuladas pelos coordenadores de projetos. A partir da revis??o da literatura pesquisada, procurou-se extrair conclus??es que apoiassem a realiza????o de um diagn??stico da real situa????o da Institui????o estudada ?? vista de um ambiente em acentuada transforma????o, e a formula????o consubstanciadas nos resultados obtidos. / Ci??ncia, Informa????o e Comunica????o

Linha de pesquisa: Gest?o de institui??es educacionais. / Submitted by Jos? Henrique Henrique (jose.neves@ufvjm.edu.br) on 2017-06-26T21:09:33Z No. of bitstreams: 2 amanda_thomaz_monteiro.pdf: 4097182 bytes, checksum: 1e9f81a359056163326e416f835c37e3 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2017-06-28T12:03:06Z (GMT) No. of bitstreams: 2 amanda_thomaz_monteiro.pdf: 4097182 bytes, checksum: 1e9f81a359056163326e416f835c37e3 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2017-06-28T12:03:06Z (GMT). No. of bitstreams: 2 amanda_thomaz_monteiro.pdf: 4097182 bytes, checksum: 1e9f81a359056163326e416f835c37e3 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2017 / Em todo o mundo, de maneira geral, as fun??es das universidades est?o diretamente ligadas ? produ??o de conhecimento cient?fico. Essas institui??es s?o respons?veis por grande parte da gera??o desse conhecimento e sua comunica??o torna-se um processo fundamental para o ensino, a pesquisa e a extens?o, pilares que devem atuar de forma articulada e indissoci?vel. O ambiente acad?mico constitui-se, assim, num campo f?rtil para o estudo da Gest?o do Conhecimento Cient?fico e da Comunica??o Cient?fica, uma vez que a produ??o do conhecimento cient?fico aponta para a necessidade de dissemina??o, compartilhamento e uso do conhecimento gerado. Esta pesquisa tem como objetivo descrever os processos de gest?o interna do conhecimento cient?fico existentes na Universidade Federal dos Vales do Jequitinhonha e Mucuri a partir da concep??o de um modelo integrativo de Gest?o do Conhecimento. O modelo, que alicer?a o desenvolvimento deste trabalho, ? proposto por Alvarenga Neto, Barbosa e Pereira (2007) e considera tr?s concep??es b?sicas: 1) uma concep??o estrat?gica da informa??o e do conhecimento; 2) a introdu??o de tal estrat?gia nos n?veis t?cito e operacional atrav?s das v?rias ferramentas e abordagens gerenciais; 3) a cria??o de um espa?o organizacional para o conhecimento, que constitui o conjunto de condi??es favor?veis para o uso das melhores informa??es e dos melhores conhecimentos dispon?veis. Para a consecu??o dos objetivos espec?ficos, descreveu-se e analisou-se o objeto de pesquisa, composto por documenta??o, sistemas, ferramenta, sites e outras formas de registro, al?m de dois ?rg?os institucionais. O foco, os objetivos e o referencial te?rico deste estudo apontam para uma pesquisa de natureza te?rica, com abordagem metodol?gica essencialmente qualitativa, explicativa do ponto de vista dos objetivos e que se prop?e a realizar an?lises bibliogr?fica e documental como procedimentos t?cnicos. Os resultados assinalam que nenhuma das tr?s concep??es b?sicas do modelo integrativo de Gest?o do Conhecimento foi constatada na pesquisa. Com isso, pode-se considerar que a UFVJM n?o possui processos de gest?o interna do conhecimento cient?fico propriamente ditos. As conclus?es desta pesquisa levam a convir que o que existe na institui??o atualmente n?o s?o processos, mas a??es relacionadas a alguma parte deles e n?o aos processos como um todo. Portanto, no contexto da UFVJM, a comunica??o poderia ser empregada como uma condi??o capacitadora da Gest?o do Conhecimento Cient?fico, criando um significado e garantindo a efetividade desse processo. Com isso, a universidade estaria, inclusive, mais pr?xima de realizar sua miss?o institucional, que ? impulsionar o desenvolvimento regional e nacional, por meio da produ??o e dissemina??o do conhecimento e da inova??o, a partir da integra??o do ensino, da pesquisa e da extens?o. / Disserta??o (Mestrado Profissional) ? Programa de P?s-Gradua??o em Educa??o, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2017. / Across the world, in general, the functions of universities are directly linked to the production of scientific knowledge. These institutions are responsible for a great part of the generation of this knowledge and its communication becomes a fundamental process for teaching, research and extension, pillars that must act in an articulated and inseparable way. The academic environment is, thus, a fertile field for the study of the Management of Scientific Knowledge and Scientific Communication, since the production of scientific knowledge points to the need of dissemination, sharing and use of the generated knowledge. This research aims to describe the processes of internal management of scientific knowledge existing at the Federal University of Jequitinhonha and Mucuri Valleys, from the conception of an integrative model of Knowledge Management. The model that supports the development of this work is proposed by Alvarenga Neto, Barbosa and Pereira (2007) and considers three basic concepts: 1) a strategic conception of information and knowledge; 2) the introduction of such strategy at the tacit and operational levels through the various management tools and approaches; 3) the creation of an organizational space for knowledge, which constitutes the set of favorable conditions for the use of the best information and the best available knowledge. For the accomplishment of the specific objectives, the research object composed of documentation, systems, tool, sites and other forms of registration, besides two institutional organs, was described and analyzed. The focus, objectives and theoretical reference of this study point to a research of a theoretical nature, with a methodological approach that is essentially qualitative, explanatory from the point of view of the objectives and with bibliographic and document analysis as technical procedures. The results indicate that none of the three basic conceptions of the integrative model of Knowledge Management was verified in the research. With this, it can be considered that UFVJM does not have processes of internal management of the scientific knowledge, properly speaking. The conclusions of this research suggest that what exists in the institution today are not processes, but actions related to some part of them and not to the processes as a whole. Therefore, in the context of UFVJM, communication could be used as an enabling condition of the Management of Scientific Knowledge, creating a meaning and guaranteeing the effectiveness of this process. With this, the university would even be closer to achieve its institutional mission, which is to promote regional and national development, through the production and dissemination of knowledge and innovation, from the integration of teaching, research and extension.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-04-26T22:29:48Z No. of bitstreams: 1 MariaDaSolidadeOliveiraCesarioVieira_DISSERT.pdf: 2141284 bytes, checksum: 0c1dd38fcf916d1f372b05b3744bbf02 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-05-02T22:28:16Z (GMT) No. of bitstreams: 1 MariaDaSolidadeOliveiraCesarioVieira_DISSERT.pdf: 2141284 bytes, checksum: 0c1dd38fcf916d1f372b05b3744bbf02 (MD5) / Made available in DSpace on 2016-05-02T22:28:16Z (GMT). No. of bitstreams: 1 MariaDaSolidadeOliveiraCesarioVieira_DISSERT.pdf: 2141284 bytes, checksum: 0c1dd38fcf916d1f372b05b3744bbf02 (MD5) Previous issue date: 2015-04-09 / O objetivo deste trabalho foi realizar um diagn?stico do Clima Organizacional da UFRN/Campus de Currais Novos, a partir da percep??o dos colaboradores inseridos na institui??o pesquisada. Optou-se por fazer um estudo descritivo, de natureza quantitativa e qualitativa utilizando como instrumento de coleta, a Escala de Clima Organizacional - ECO, elaborada e validada por Martins (2008), acrescida de quatro quest?es abertas. Esse instrumento se prop?e a dimensionar o Clima Organizacional a partir da percep??o do colaborador, obedecendo a uma escala de cinco fatores: apoio do gestor e da organiza??o, reconhecimento, conforto f?sico, controle/press?o e coes?o entre colegas. O p?blico alvo da pesquisa constituiu-se de todos os docentes, t?cnicos administrativos, terceirizados e bolsistas de apoio t?cnico da UFRN/Campus de Currais Novos, totalizando 88 colaboradores, sendo 38 docentes, 21 t?cnicos administrativos, 10 terceirizados e 19 s?o bolsistas de apoio t?cnico. A pesquisa de campo teve como locus o Campus de Currais Novos, e a coleta dos dados ocorreu no per?odo de 25 de setembro a 14 de outubro de 2014. Os resultados encontrados revelaram o clima organizacional positivo, o negativo, o predominante e sugest?es de mudan?as na organiza??o pesquisada com rela??o aos fatores do clima. A t?tulo de contribui??o com a UFRN e considerando os objetivos de um mestrado profissional, os resultados deste estudo diagn?stico ser?o apresentados ? dire??o do CERES para que sejam utilizados como mais uma ferramenta a possibilitar poss?veis a??es e ajustes no modelo de gest?o de pessoas no Campus de Currais Novos. / This research aimed to diagnose the Organizational Environment from Campus Currais Novos, taking notice to elaborate a technical report which can serve as management tool for policy and practical decisions about people management, from the perception of those who answered and also looking back to the institution. A descriptive qualitative and quantitative study was chosen, using Martins (2008) elaborated and validated Organizational Environment Scale (OES) as gathering tool, with four additional open questions. This tool intends to dimension the Organizational Environment from server's perception, observing a five elements scale: organization and manager support, acknowledgment, physical comfort, command/stress and colleagues cohesion. All servers from researched institution are part of target audience, in a totalizing 88; of which 38 are instructors, 21 are administrative technicians, 10 are outsourced and 19 are support technician trainees. Camp research happened at Currais Novos campus and data collection was online, from September 25, 2014 to October 14, 2014, with a 96.5% server?s response rate. Results have found an average environment with negative trend, with an overall average of 2.91; the lowest rate was physical comfort with an average of 2.66, directing to a negative perception about human resources development and organization care to its servers. The element found as prevalent from experienced environment for those who answered at Currais Novos campus, was colleagues cohesion element, with an average rate of 3.61, revealing sense of cohesion between servers that may have positive influence in aggregate work process. In the end, results achieved with research allowed to diagnose that Organizational Environment at Currais Novos campus, from servers viewpoint of all working categories and service time, shows average with negative trend pointing that none of the elements represents relevance or importance to researched institution. Based in environment diagnose, as a contribution and considering it as one of professional Master's degree goals, a technical report was elaborated to be presented to Centro de Ensino Superior do Serid? (CERES) direction so that it can be used as a tool that can enable eventual actions and adjustments in human resources management at Currais Novos campus.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-04-26T22:35:54Z No. of bitstreams: 1 ThiareTharineDeOliveiraPacheco_DISSERT.pdf: 2300302 bytes, checksum: 0cc2a0e1b1e64ae1bb6b0ae483d9cafb (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-05-02T23:09:34Z (GMT) No. of bitstreams: 1 ThiareTharineDeOliveiraPacheco_DISSERT.pdf: 2300302 bytes, checksum: 0cc2a0e1b1e64ae1bb6b0ae483d9cafb (MD5) / Made available in DSpace on 2016-05-02T23:09:34Z (GMT). No. of bitstreams: 1 ThiareTharineDeOliveiraPacheco_DISSERT.pdf: 2300302 bytes, checksum: 0cc2a0e1b1e64ae1bb6b0ae483d9cafb (MD5) Previous issue date: 2015-07-23 / O presente trabalho visa a contribuir para a melhoria do processo de socializa??o organizacional na Universidade Federal do Rio Grande do Norte (UFRN) atrav?s da apresenta??o de uma proposta de curso virtual de inicia??o ao servi?o p?blico e ? UFRN, destinada aos servidores t?cnico-administrativos rec?m-admitidos. Trata-se de um estudo de caso explorat?rio, com abordagem qualitativa, amparado em pesquisa bibliogr?fica e documental e destinado ? aplica??o na referida universidade. A proposta ora apresentada encontra respaldo na legisla??o federal pertinente ? gest?o de pessoas, que estabelece o desenvolvimento permanente do servidor p?blico, conforme decretos 5.707 e 5.825, ambos de 2006. Respalda-se, ainda, no Programa de Capacita??o e Aperfei?oamento da UFRN, institu?do em 2012, que determina a??es direcionadas ? socializa??o organizacional dos novos servidores. Para consecu??o do objetivo deste trabalho, foi realizada pesquisa bibliogr?fica acerca dos temas de gest?o de pessoas no servi?o p?blico, socializa??o organizacional e tecnologias da informa??o e comunica??o. Foi, tamb?m, realizada pesquisa emp?rica atrav?s da aplica??o de question?rio semiestruturado com vistas a identificar o perfil dos servidores t?cnico-administrativos admitidos em 2014 e a percep??o destes quanto ao processo de socializa??o organizacional da UFRN. Os resultados da pesquisa permitiram concluir que a amostra participante ? representada por servidores, em sua grande maioria, com qualifica??o superior ? exigida para o cargo e com experi?ncia laboral anterior ? UFRN. Constatou-se, ainda, atrav?s da percep??o dos servidores participantes, a exist?ncia de lacunas instrucionais no que tange ? orienta??o sobre o servi?o p?blico, sobre o papel do servidor e sobre a fun??o para qual foram designados. A partir desses resultados e tendo como diretriz o decreto federal 5.825/2006, foi elaborada a proposta do referido curso, cujo conte?do apresenta no??es gerais sobre o servi?o p?blico, sobre o papel do servidor do p?blico, sobre a UFRN e sobre a fun??o a ser desempenhada. Por fim, considerou-se que os objetivos deste trabalho foram alcan?ados e que a proposta apresenta viabilidade do ponto de vista econ?mico e operacional. / This work aims to contribute to the improvement of the organizational socialization process at the Federal University of Rio Grande do Norte (UFRN) by submitting a proposal for a virtual introductory course to public service and to UFRN, intended for administrative technician servers newcomers. This is an exploratory case study with a qualitative approach, supported by documentary and bibliographical research and for the application in that university. The present proposal is supported by the relevant federal legislation to people management establishing the permanent development of public servants according decrees 5707 and 5825, both 2006. It supports up also in Training Program and Improvement of UFRN, established in 2012, which determines actions aimed at organizational socialization of new servers. To achieve the objective of this work, was conducted bibliographic research about people management in the public service, organizational socialization and information and communication technologies. It was also conducted empirical research through semi structured questionnaire was applied inorder to identify the profile of the administrative technician servers, admitted in 2014 and their perception about the organizational socialization process of UFRN. The survey results showed that the participant sample is represented by servers, for the most part, highly qualified, above that required for the position, predominantly male servers with academic background, work experience in the public sector and whose age is relatively young, between 25 and 35 years. It was found also through the perception of participating servers, the existence of instructional gaps with respect to guidance on the public service, the role of the server and the function to which they are assigned. From these results and taking as a guideline the Federal Decree 5.825 / 2006 was drawn up the proposal of the said course, whose content contains general notions about public service, on the role of public server on the UFRN and the function to be performed. Finally, it was considered that the objectives were attained and that the proposal has economic and operational feasibility.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2018-04-02T15:41:51Z No. of bitstreams: 1 AntonioFabricioSoaresBispoSantosSilva_DISSERT.pdf: 3047939 bytes, checksum: 40d6a522fe35badc7ae66d6ce66f5a3f (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2018-04-09T19:15:19Z (GMT) No. of bitstreams: 1 AntonioFabricioSoaresBispoSantosSilva_DISSERT.pdf: 3047939 bytes, checksum: 40d6a522fe35badc7ae66d6ce66f5a3f (MD5) / Made available in DSpace on 2018-04-09T19:15:20Z (GMT). No. of bitstreams: 1 AntonioFabricioSoaresBispoSantosSilva_DISSERT.pdf: 3047939 bytes, checksum: 40d6a522fe35badc7ae66d6ce66f5a3f (MD5) Previous issue date: 2018-02-16 / O presente projeto de interven??o visa contribuir com propostas de melhorias no gerenciamento de materiais de consumo, do setor de almoxarifado do Instituto Federal de Sergipe ? Campus Aracaju. Neste sentido, a administra??o p?blica deve buscar integrar e coordenar o fluxo log?stico de material para um melhor e efetivo alcance no gerenciamento dos recursos p?blicos aplicados em custeio, onde o enfoque esteja voltado para impactos importantes na efici?ncia e de controle de gastos, na tentativa de maximizar os recursos investidos, melhorando o desempenho organizacional e reduzindo custos. Para isso, as a??es propostas aqui buscaram envolver o aprimoramento de atividades de recebimento, armazenamento e distribui??o de materiais, al?m da utiliza??o de ferramentas gerenciais para classifica??o e reposi??o de materiais, inexistentes ent?o no setor. Para atingir os objetivos, foram realizadas coletas de dados, atrav?s de entrevista de roteiro semi-estruturada, pesquisa documental e um grupo focal, onde os dados foram analisados por meio da t?cnica analise de conte?do, sendo poss?vel ent?o, diagnosticar os problemas internos do setor e suas causas, e com base na teoria e estudos anteriores fundamentados neste projeto, propor um novo modelo com a??es de melhorias vi?veis de implementa??o em seus procedimentos, em raz?o do seu contexto organizacional e suas reais necessidades. Assim, este estudo de caso de car?ter diagn?stico, caracterizou-se como uma pesquisa aplicada qualitativa e explorat?ria. Os resultados apontaram falhas nos procedimentos de receber (recep??o, descarga, acolhimento e confer?ncia), armazenar (estocagem e reposi??o) e distribuir (separa??o e expedi??o), onde as principais causas detectadas que produzem esses efeitos negativos nas atividades do setor de almoxarifado s?o provenientes da falta de espa?o f?sico e estrutura, equipamentos, m?o-de-obra e ferramentas de gest?o. Pretende-se com o novo modelo proposto para o gerenciamento de materiais, viabilizar a implanta??o de m?todos cient?ficos no gerenciamento de estoque no setor, e mais ainda, ajustes nas atividades de recebimento, armazenamento e distribui??o, para que garantam informa??es precisas e acuradas de estoque, como tamb?m prote??o aos materiais e funcion?rios. / The present intervention project aims to contribute with proposals of improvements in the management of consumables in the warehouse sector of the Federal Institute of Sergipe - Campus Aracaju. In this sense, the public administration must seek to integrate and coordinate the logistic flow of material for a better and effective management of public resources applied to costing, where the focus is turned to important impacts on efficiency and cost control, in an attempt to maximize the invested resources, improving organizational performance and reducing costs. Thus, the actions proposed here sought to improve the activities of receiving, storing and distribution of materials, as well as the use of management tools for classification and replacement of materials, which did not exist in the warehouse sector. To achieve the objectives, data were collected using a semi-structured script interview, documentary research and a focus group. The collected data were analyzed using the technique of content analysis in order to diagnose the internal problems of the sector and their causes and, based on theoretical contents and previous studies, propose a new model with improvement in the implementation of its procedures, due to its organizational context and its real needs. Thus, this diagnostic case study was characterized as a qualitative and exploratory applied research. The results pointed out failures in receiving (reception, unloading, admission and checking), storage (stocking and replenishment) and distribution (separation and dispatch) procedures, where the main causes the produce these negative effects in the activities of the warehouse sector come from the lack of physical space and structure, equipment, manpower and management tools. The new model for material management is proposed to enable the implementation of scientific methods in inventory management in the sector, and even more, to adjust the activities of receiving, storage and distribution, in order to guarantee precise and accurate inventory information, as well as the protection of materials and employees.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-10-27T00:24:57Z No. of bitstreams: 1 GraziellaBezerraCavalcante_DISSERT.pdf: 3372381 bytes, checksum: 753380dbb428e70b8c233245ed14d7e5 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-12-27T20:41:06Z (GMT) No. of bitstreams: 1 GraziellaBezerraCavalcante_DISSERT.pdf: 3372381 bytes, checksum: 753380dbb428e70b8c233245ed14d7e5 (MD5) / Made available in DSpace on 2016-12-27T20:41:06Z (GMT). No. of bitstreams: 1 GraziellaBezerraCavalcante_DISSERT.pdf: 3372381 bytes, checksum: 753380dbb428e70b8c233245ed14d7e5 (MD5) Previous issue date: 2016-06-23 / A presente disserta??o teve como problema de an?lise: qual a percep??o dos egressos do curso de BC&T/UFRN quanto ? estrutura curricular e metodol?gica do modelo de forma??o acad?mica interdisciplinar? Para fundamentar a pesquisa, partiu-se da ideia de que a educa??o, a partir da d?cada de 1970, sofreu diversas transforma??es intentando adequar-se ? nova ordem hegem?nica de produ??o capitalista e ?s mudan?as pol?ticas, paulatinamente, instauradas, de modo que pudesse contribuir para o fomento econ?mico e social dos pa?ses. Diante disso, percebeu-se que o Processo de Bolonha e o REUNI marcaram fortemente esse cen?rio, no ?mbito internacional e nacional, respectivamente, promovendo um novo modelo de forma??o acad?mica de n?vel superior, intitulado de Bacharelados Interdisciplinares - BIs, os quais priorizam a ado??o de um regime curricular mais flex?vel, metodologias de ensino-aprendizagem e avalia??o centradas no aluno, a pr?tica da interdisciplinaridade, a associa??o entre teoria e pr?tica, entre outros. Com base nesse cen?rio, buscou-se alcan?ar o seguinte objetivo: analisar a estrutura curricular e metodol?gica do modelo de forma??o interdisciplinar implementada pelo curso de Bacharelado em Ci?ncias e Tecnologia da UFRN, na ?tica do egresso. Quanto as aspectos metodol?gicos, ? uma pesquisa quantitativa e qualitativa, pois para obter as respostas relacionadas ao problema de an?lise e objetivos, fez-se uso dos seguintes instrumentos de coleta de dados: question?rios e entrevistas. Quanto ao seu delineamento, trata-se de uma pesquisa bibliogr?fica, documental e de campo. Considerando que a popula??o em estudo foi de 352 egressos, estimou-se uma amostra para aplica??o dos question?rios de 50,2%, e, de 5 egressos para a realiza??o das entrevistas. Para an?lise dos dados, al?m da aplica??o da estat?stica descritiva, a qual auferiu as frequ?ncias relativas e acumuladas dos dados colhidos nos question?rios, foi utilizado, tamb?m, as t?cnicas de an?lise de conte?do de Bardin (2014). A disserta??o teve como principais resultados: na percep??o dos egressos em rela??o ? estrutura curricular do BC&T, o curso tem buscado o desenvolvimento, pautando-se pelas orienta??es oficiais para os BIs, dispostas no documento Referenciais Orientadores para Bacharelados Interdisciplinares e similares. O curso tem desenvolvido a flexibilidade curricular atrav?s de suas op??es de forma??o interdisciplinar: geral, direcionada e para engenharias; e consolidando-se como um regime curricular de primeiro ciclo de forma??o acad?mica. Alguns problemas, entretanto, foram assinalados pelos egressos, especialmente a aus?ncia das pr?ticas interdisciplinares e a pr?tica de uma metodologia excessivamente tradicional. / This research was to analysis problem: the perception of the course graduates BC & T / UFRN as the curriculum and methodological framework of the interdisciplinary academic model? To support research, it broke the idea that education, from the 1970s, has undergone several transformations adapt to the new hegemonic order of capitalist production and the political changes, gradually introduced, so that it could contribute for economic and social development of countries. Thus, it was noticed that the Bologna Process and the REUNI marked strongly this scenario, the international and national levels, respectively, promoting a new academic model of higher level, titled Bachelor degrees Interdisciplinary - IBs, which prioritize the adoption a more flexible curriculum system, teaching-learning methodologies and evaluation focused on the student, the practice of interdisciplinarity, the association between theory and practice, among others. That said, it sought to achieve the following overall goal: to analyze the curriculum and methodological framework of the interdisciplinary training model implemented by the course of Bachelor of Science and Technology of UFRN, from the viewpoint of egress. As for the analysis procedures, is a quantitative and qualitative research, because to get the answers related to problem analysis and objectives, we made use of the following data collection instruments: questionnaires and interviews. As for its design, it is a bibliographical research, documentary and field. Whereas the study population of 352 graduates, it estimated a sample to administer the questionnaires 50.2%, and 5 graduates for the interviews. To analyze the data, and the application of descriptive statistics, which earned the relative frequencies and cumulative data collected from the questionnaires was used also a sequence of activities, namely: reduction, categorization and interpretation of data (GIL, 2009). The dissertation highlighted as main results that the course has sought to develop the curriculum flexibility through their academic options: general, directed and engineering. However, from the viewpoint of egress, some problems have been reported, such as the absence of interdisciplinary practice and the practice of an overly traditional methodology.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-02-02T14:53:22Z No. of bitstreams: 1 CarlosAlexandreDeSouzaMedeiros_DISSERT.pdf: 1977549 bytes, checksum: 9f2abdcef4077f8a00e5b66f657af9bb (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-02-09T18:29:16Z (GMT) No. of bitstreams: 1 CarlosAlexandreDeSouzaMedeiros_DISSERT.pdf: 1977549 bytes, checksum: 9f2abdcef4077f8a00e5b66f657af9bb (MD5) / Made available in DSpace on 2017-02-09T18:29:16Z (GMT). No. of bitstreams: 1 CarlosAlexandreDeSouzaMedeiros_DISSERT.pdf: 1977549 bytes, checksum: 9f2abdcef4077f8a00e5b66f657af9bb (MD5) Previous issue date: 2016-08-05 / A seguran?a do paciente ? considerada um dos principais objetivos na avalia??o de qualidade dos servi?os e ao mesmo tempo ? um desafio para os profissionais de sa?de. Evitar a ocorr?ncia de eventos adversos durante a terapia medicamentosa torna-se de extrema import?ncia na presta??o de uma assist?ncia mais segura. Por ser um dos mais importantes meios de comunica??o entre a equipe e consequentemente apresentar uma alta incid?ncia de erros, os processos de prescri??o e administra??o de medicamentos possuem grande relev?ncia, sendo imprescind?veis para manuntenc?o e melhoria da qualidade de presta??o de servi?os em ambientes hospitalares. O objetivo deste estudo foi verificar a efetividade de uma interven??o na qualidade das prescri??es e na administra??o de medicamentos em um hospital p?blico brasileiro. O estudo foi desenvolvido atrav?s de um desenho quase-experimental, antes-depois, em um hospital de refer?ncia em doen?as infectocontagiosas no Estado do Rio Grande do Norte-RN, Brasil. Para avalia??o do n?vel de qualidade de prescri??o e administra??o de medicamentos foram selecionados aleatoriamente prontu?rios de pacientes internados e considerados 12 crit?rios de qualidade desenvolvidos, elaborados previamente por um grupo de especialistas. A avalia??o inicial revelou defici?ncia no n?vel de qualidade em 11 crit?rios e ap?s o planejamento e a aplica??o de uma interven??o estruturada obteve-se melhora significativa nos crit?rios relativos ? presen?a de rasuras, capacita??o da equipe de enfermagem e pr?tica dos nove certos na administra??o de medicamentos (p<0,05) e nos dois crit?rios sobre a completitude da prescri??o (p<0,001). Com base nestes resultados, pode-se concluir que apesar das dificuldades enfrentadas durante a interven??o planejada, o ciclo de melhoria atingiu o seu objetivo de forma significativa em quase metade dos crit?rios avaliados. / Patient safety is considered one of the main objectives in the evaluation of quality of services and at the same time is a challenge for health professionals. Prevent the occurrence of adverse events during drug therapy becomes extremely important in providing safer care. As one of the most important means of communication between the team and therefore present a high incidence of errors, prescription processes and drugs administration have great relevance, and essential for maintenance and improving the quality of service in hospitals. The aim of this study was to determine the effectiveness of a intervention in the quality of prescriptions and medication administration at a public hospital. The study was developed through a quasi-experimental design, before-after in a referral hospital for infectious diseases in the state of Rio Grande do Norte, RN, Brazil. To evaluate the level of quality of prescription and administration of medications were randomly selected hospitalized patients medical records and found 12 developed quality criteria previously developed by a group of experts. The initial assessment revealed deficiency in the level of quality on 11 criteria and after planning and implementation of a structured intervention yielded significant improvement in the criteria for the presence of erasures, training of nursing staff and practice of the nine certain medication administration (p <0.05) and the two criteria on the completeness of the prescription (p <0.001). Based on these results, we can conclude that despite the difficulties faced during the planned intervention, the improvement cycle reached its goal significantly in almost half of the evaluated criteria.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-02-13T20:54:46Z No. of bitstreams: 1 SusanaCecagno_DISSERT.pdf: 1785556 bytes, checksum: 5302d99af175cf393b31d1f2909a749c (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-02-17T00:08:27Z (GMT) No. of bitstreams: 1 SusanaCecagno_DISSERT.pdf: 1785556 bytes, checksum: 5302d99af175cf393b31d1f2909a749c (MD5) / Made available in DSpace on 2017-02-17T00:08:27Z (GMT). No. of bitstreams: 1 SusanaCecagno_DISSERT.pdf: 1785556 bytes, checksum: 5302d99af175cf393b31d1f2909a749c (MD5) Previous issue date: 2016-07-28 / Introdu??o: A infec??o urin?ria na gesta??o ? um agravo importante que pode prejudicar a sa?de do bin?mio m?e-filho e aumentar a morbimortalidade materna e neonatal. Desfechos desfavor?veis da gesta??o relacionam-se ?s falhas na capacidade preven??o e resposta diante de intercorr?ncias do pr?-natal, parto e puerp?rio. Atualmente, carecem estudos sobre estrat?gias que fomentem a melhoria da qualidade do pr?-natal e fortale?am estrat?gias de gest?o p?blica para otimizar os processos de trabalho, melhorar a acessibilidade das mulheres aos servi?os que realizam pr?-natal e, principalmente, qualificar a assist?ncia no per?odo gestacional. Objetivo: Avaliar os efeitos de um ciclo de melhoria da qualidade em preven??o e manejo das ITUs no pr?-natal. Metodologia: Trata-se de um estudo de natureza quantitativa, com delineamento quase-experimental, tipo antes e depois, sem grupo controle, realizado em Cacoal/RO, entre 2015 e 2016. Aplicou-se um ciclo externo de melhoria da qualidade, com avalia??es de cinco crit?rios de qualidade e dois indicadores sentinela. Foram realizadas duas avalia??es, com temporalidade de tr?s meses entre elas, e, entre elas, dois monitoramentos tipo Lot Quality Acceptance Sampling ? LQAS. Entre a primeira e a segunda avalia??o, aplicou-se uma interven??o participativa, planejada e norteada pelos resultados da primeira avalia??o. As amostras foram aleat?rias, constitu?das por 120 cart?es de gestantes compreendidas entre a 36? e 42? semana de gesta??o para avalia??o dos crit?rios 1, 2, 3 e 4, al?m dos dados de mortalidade perinatal, que foram coletados do Relat?rio de Gest?o Municipal. Com intuito de identificar o n?vel de qualidade, foi empregada a estimativa pontual e intervalo de confian?a (95%) do cumprimento dos crit?rios. E, visando a comprova??o da efetividade da interven??o, foram calculadas as melhorias absoluta e relativa entre a primeira e a segunda avalia??o, assim como a sua significa??o estat?stica com teste z unilateral. Resultados: Na an?lise da melhoria da qualidade, observou-se que a maioria dos crit?rios apresentaram signific?ncia estat?stica (p<0,001), entre a 1? e 2? avalia??o, exceto o crit?rio 1 que apresentou um p acima do esperado. J? os crit?rios 1, 2 e 4 alcan?aram um percentual acima de 65% de cumprimento em ambas ?s amostras analisadas. Com rela??o ao crit?rio 5, pode-se inferir que em 10,8% da amostra analisada, constava registro de resultados de exames qualitativo de urina e/ou urocultura alterados, e destas, 53% tinham registro de tratamento adequado. A taxa mortalidade perinatal teve um decl?nio de 4,7% entre os anos de 2014 e 2015, e a taxa de mortalidade neonatal precoce diminuiu 3,23% entre os anos de 2013 e 2015. Conclus?es: A metodologia empregada com o ciclo externo da melhoria da qualidade colaborou no remodelamento dos processos assistenciais do pr?-natal e, principalmente, na integra??o entre as equipes assistenciais e as gestoras dos diferentes n?veis de complexidade trabalhadas, fortalecendo a cogest?o e a coparticipa??o dos trabalhadores envolvidos diretamente no cuidado ?s usu?rias, nos processos de gerenciamento da sa?de municipal. Possibilitou, tamb?m, reflex?es acerca dos fluxogramas vigentes, proporcionando seu redesenho, o que refletiu na melhoria do acesso das gestantes aos servi?os de sa?de e ? qualidade assistencial. / Introduction: Urinary tract infection in pregnancy is an important condition that can harm the health of both, the mother and child and increase maternal and neonatal mortality. Adverse pregnancy outcomes are related to failures in prevention and response capacity before prenatal complications, childbirth and postpartum. Currently, the lack of studies on strategies that promote improved quality of prenatal care and strengthen public management strategies to optimize work processes, improve access of women to services that perform prenatal and especially qualify the assistance during pregnancy. Objective: To evaluate the effects of a quality improvement cycle in the prevention and management of UTI during prenatal. Methodology: This is a quantitative study with partly completed experimental design type before and after, no control group. An external cycle of quality improvement, with evaluation of five criteria of quality and two sentinel indicators were applied. Two evaluations were carried out, considering the time of three months between them, and two monitoring type Lot Quality Acceptance Sampling - LQAS. Between the first and the second evaluation, a participatory intervention, planned and guided by the first evaluation was applied. Samples were random, consisting of 120 cards pregnant women between 36 and 42 for the assessment of the criteria 1, 2, 3 and 4, besides the perinatal mortality data were collected from the Municipal Management Report. In order to identify the level of quality, it was used the point estimate and confidence interval (95%) of compliance with the criteria. Aiming to prove the effectiveness of the intervention, the Absolute and Relative improvements were calculated between the first and second evaluation, as well as its statistical significance with one-sided z test. Results: Multivariate analysis of quality improvement, it was observed that most of the criteria of statistical significance (p<0.001), except criterion 1 which showed a p above than expected. The criteria 1, 2 and 4 achieved a percentage above 65% compliance in both the samples. With respect to criterion 5, it can be inferred that 10.8% of the analyzed sample contained record examination results EQU and / or altered urine culture, and of these 53% had adequate treatment record. Perinatal mortality rate had a significant decline of 4.7% between 2014 and 2015, and early neonatal mortality rate decreased by 3.23% between 2013 and 2015. Conclusion: The methodology used to improve the quality of the external cycle collaborated in the remodeling of the care processes of prenatal and especially in the integration between care teams and managers of different levels of complexity worked, strengthening co-management and co-participation of workers involved directly in care for users in the municipal health management processes. It has also enabled reflections on the existing flowcharts, providing the redesign of the same as reflected in improving access of pregnant women to health services and quality care.