The topic of the thesis focuses on the analysis of various service provisioning practices from the view point of a prospect customer organization. Introductory part of the thesis summarizes the actual challenges of IS/ICT for an appropriate business alignment, defines the theoretical foundations of sourcing and ICT services, considering the contemporary state of these fields. Moreover, it identifies the related areas of these fields, like enterprise architecture, IS/ICT management, and systems integration. The central part deals with the identification and analysis of the areas that influence the decision making of ICT service sourcing. Results of this analysis are summarized and further developed by creating a framework to assist companies in deciding the most suited ICT sourcing solution. Within this framework the thesis summarizes important criteria to be considered for a much suited ICT service provisioning practice. It details the prerequisites for the use of this approach and its limitations. Subsequently, it presents an evaluation of certain ICT services within the SaaS market, that could be applicable in the enterprise environment. Finally, the thesis provides a simplified case study, demonstrating a required mindset for exercising the framework in practice.

The thesis focuses on a characterization of an integrated method of enterprise management called GRC (Governance, Risk management & Compliance), a description of its components in a relation to the enterprise management and explores software tools dedicated to support this approach to the management. The thesis gives examples of some of the most significant frameworks for the management of GRC's components and illustrates a real life use of this method on an example of two Czech companies.

Energy Management strategy for sustainable regional development has been selected as the topic of my research due to the fact that energy demand alongside with energy dependency have been continuously growing from a long term perspective. Sustainable development is defined by three imperatives – energy efficiency, ecology and security. Review of the current state and analysis of historical trends in Energetics at global and regional level are covered in this research. Results of the Multi-Criteria Decision Analysis introduce a set of implications and recommendations for Energy Management strategy in the Czech Republic.

Esta pesquisa analisou o processo participativo para a criação da Lei Específica da Guarapiranga (Lei n.º 12.233 de 16/01/2006), nos aspectos da governança da água e da aprendizagem social. A análise foi realizada com base na experiência do Subcomitê da Bacia Hidrográfica Cotia-Guarapiranga (SCBH-CG), na Região Metropolitana de São Paulo (RMSP). No processo de negociação para aprovação da referida Lei, estiveram envolvidos os representantes dos segmentos do Poder Público, Estado e prefeituras dos municípios da bacia, e da sociedade civil, no período de 1999 a 2006. Essa vivência demonstrou o quão desafiador é um processo de negociação entre os diferentes atores e diversos interesses no uso da água, que afetam a disponibilidade qualitativa e quantitativa na bacia da Guarapiranga, a qual abastece, aproximadamente, 4 milhões de pessoas na RMSP. Os resultados obtidos mostram que, embora esse processo tenha sido marcado por diversos momentos de tensão, conflitos, indefinições institucionais e morosidade, representou um significativo avanço na consolidação do sistema integrado de recursos hídricos. Cabe observar também que, apesar dos resultados poderem ainda parecer bastante modestos, face aos desafios existentes, estes representam um importante progresso em termos dos seus alcances para o fortalecimento de uma gestão democrática e compartilhada. Nesse contexto, pode-se concluir que a democracia participativa na governança das águas é um processo de aprendizagem social que vem sendo aperfeiçoado gradativamente para a sustentabilidade hídrica. / This research analyzes the participatory process that preceded the creation of the Specific Law for the Guarapiranga Basin (Law nº. 12.233 of 16/01/2006), emphasizing aspects of water governance and social learning. The analysis was based on the experience of the watershed subcommittee Cotia-Guarapiranga (SCBH-CG) in the Metropolitan Region of São Paulo (MRSP). In the negotiation process for the approval of this law, representatives of the segments of the Government, state and local governments of municipalities of the basin, and civil society were involved from 1999 to 2006. This experience demonstrated the challenges of a process of negotiation among different stakeholders and their interests in water use that affect the availability of water in the Guarapiranga basin, which supplies about 4 million people in the MRSP. The results show that, although the process has been characterized by many moments of tension, conflicts, uncertainties and institutional delays, it represented a significant advance in the consolidation of the integrated system of water resources management in the basin. It should be noted also that although outcomes may seem modest, considering the existing challenges, they represent an important progress in terms of its scope to strengthen democratic and shared management of water resources. In this context, the conclusion is that participatory democracy in water governance is a process of social learning that has been improved gradually to reach more sustainability.

The objective of this master's thesis is to describe and analyze role of risk management in corporate governance. Specifically, a thesis focuses on comparison of existing practices in chosen states and examines whether quality of risk management in corporate governance is different in large and mid capitalaization companies. The thesis is divided into several parts: firstly, theory of corporate governance and risk management are introduced with explanation of their interconnection, which also contain defined list of methods and tools for evaluation of risk management and corporate governance quality. In the analytical part of the thesis, comparative analysis of risk management practices in different states is applied with evaluation of their quality, methods of statistical analysis are employed to test the hypothesis about difference of risk management quality in companies with large and mid capitalization and strength and weaknesses of corporate governance and risk management in particular states are summarized.

Esta pesquisa analisou o processo participativo para a criação da Lei Específica da Guarapiranga (Lei n.º 12.233 de 16/01/2006), nos aspectos da governança da água e da aprendizagem social. A análise foi realizada com base na experiência do Subcomitê da Bacia Hidrográfica Cotia-Guarapiranga (SCBH-CG), na Região Metropolitana de São Paulo (RMSP). No processo de negociação para aprovação da referida Lei, estiveram envolvidos os representantes dos segmentos do Poder Público, Estado e prefeituras dos municípios da bacia, e da sociedade civil, no período de 1999 a 2006. Essa vivência demonstrou o quão desafiador é um processo de negociação entre os diferentes atores e diversos interesses no uso da água, que afetam a disponibilidade qualitativa e quantitativa na bacia da Guarapiranga, a qual abastece, aproximadamente, 4 milhões de pessoas na RMSP. Os resultados obtidos mostram que, embora esse processo tenha sido marcado por diversos momentos de tensão, conflitos, indefinições institucionais e morosidade, representou um significativo avanço na consolidação do sistema integrado de recursos hídricos. Cabe observar também que, apesar dos resultados poderem ainda parecer bastante modestos, face aos desafios existentes, estes representam um importante progresso em termos dos seus alcances para o fortalecimento de uma gestão democrática e compartilhada. Nesse contexto, pode-se concluir que a democracia participativa na governança das águas é um processo de aprendizagem social que vem sendo aperfeiçoado gradativamente para a sustentabilidade hídrica. / This research analyzes the participatory process that preceded the creation of the Specific Law for the Guarapiranga Basin (Law nº. 12.233 of 16/01/2006), emphasizing aspects of water governance and social learning. The analysis was based on the experience of the watershed subcommittee Cotia-Guarapiranga (SCBH-CG) in the Metropolitan Region of São Paulo (MRSP). In the negotiation process for the approval of this law, representatives of the segments of the Government, state and local governments of municipalities of the basin, and civil society were involved from 1999 to 2006. This experience demonstrated the challenges of a process of negotiation among different stakeholders and their interests in water use that affect the availability of water in the Guarapiranga basin, which supplies about 4 million people in the MRSP. The results show that, although the process has been characterized by many moments of tension, conflicts, uncertainties and institutional delays, it represented a significant advance in the consolidation of the integrated system of water resources management in the basin. It should be noted also that although outcomes may seem modest, considering the existing challenges, they represent an important progress in terms of its scope to strengthen democratic and shared management of water resources. In this context, the conclusion is that participatory democracy in water governance is a process of social learning that has been improved gradually to reach more sustainability.

The purpose of this study is to uncover and problematize how school management and senior teachers perceive governing and management of school development processes from a perspective of trust. The research questions are the following: “Which constructs of trust emerge among school management and senior teachers in governing and management of school development processes?” and “Which constructs of possibilities and challenges emerge among school management and senior teachers in governing and management of school development processes from a perspective of trust?” The study has a social constructivist design where a framework for evaluation of trust versus mistrust (the Trust/Mistrust matrix: TDM) was used in the analysis. Three themes for school development processes with constructs of trust emerged: (1) culture for school development, (2) the need for school development measures and (3) a learning organization. The empirical materials of the study consist of interviews with school management and senior teachers. The result indicates two ideas of what school development is; individual, subject-driven perspective and collective education-driven perspective are two parallel systems with different roles that arose without the organization realizing it. One implication for the future is to structure the organization for participation in school development processes for school management and teachers on all levels for access to the capacity of the collective. Teachers’ and managers’ autonomy is an aspect that is beyond the limitations of this study but may merit further investigation. / Syftet med studien är att synliggöra och problematisera hur skolledare och förstelärare uppfattar styrning och ledning av skolutvecklingsprocesser ur ett tillitsperspektiv. Frågeställningarna är följande: ”Vilka konstruktioner av tillit framträder hos skolledare och förstelärare i utsagor om styrning och ledning av skolutvecklingsprocesser?” och ” Vilka konstruktioner av möjligheter och utmaningar framträder vid skolledares styrning och ledning av skolutveckling ur ett tillitsperspektiv?” Studien har en socialkonstruktionistisk design där ett ramverk för utvärdering av tillit vs misstro, Trust/ Mistrust-matrisen: TDM använts vid analysen. Tre teman för skolutvecklingsprocesser med konstruktioner av tillit framträdde: (1) kultur för skolutveckling, (2) behov av skolutvecklingsinsatser och (3) en lärande organisation. Empirin i studien utgörs av intervjuer där skolledare och förstelärare intervjuats. Resultatet indikerar två föreställningar vad skolutveckling är; individuellt, ämnesstyrt perspektiv samt gemensamt, undervisningsperspektiv är två parallella system med olika roller som uppstått utan att organisationen är medveten om det. En implikation för framtiden är att i verksamheten organisera för delaktighet i skolutvecklingsprocesser för skolledare och lärare på alla nivåer för tillgång till kollektivets kapacitet. Lärares och ledares autonomi är en aspekt som utelämnats i denna studie men som kan finnas anledning att utforska vidare.

Submitted by Elba Lopes (elba.lopes@fecap.br) on 2018-03-26T16:30:03Z No. of bitstreams: 2 Marta de Lourdes Ferreira.pdf: 815747 bytes, checksum: 5a3ca6df9a2d575450bc76d1bec0c528 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2018-03-26T16:30:03Z (GMT). No. of bitstreams: 2 Marta de Lourdes Ferreira.pdf: 815747 bytes, checksum: 5a3ca6df9a2d575450bc76d1bec0c528 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2016-09-06 / The main objective of this research was to raise and present isomorphism???s evidences in Operational Risk Management (ORM) of Financial Institutions (FIs) operating in Brazil. As specific objectives, to identify convergences and evaluate why they occur. It was made a qualitative and descriptive study of the historical development of ORM in FIs, regulations and similar works. It was carried out content analysis of "Pillar 3" Reports from ten IFs (75% of total assets) that acted in Brazil between 2013 and 2015. It was used descriptive categorizations of situations/events based on the theoretical framework, classified as performance evidence. It was found the presence of 100% of categories from coercive mechanism, 78% from the normative and 70% from the mimetic, proving the simultaneous performance of the mechanisms. The main categories for mechanism and disclosure index were: a) Coercive: related to legal compliance (100%); other risk management beyond the mandatory (89%); Business Continuity Plan (78%), a model of the three defense lines (56%), and prioritization of risks (56%). b) normative: committee responsibilities, executive officers and alike (100%); training in operational risk (78%), and dissemination of the risk culture (67%). c) mimetic: the use of technology in ORM (100%) and in loss databases (78%); the standardization of procedures between headquarters and branches (78%), as well as the use of indicators (78%). As a convergence point, there is a search for improvement of the ORM, and the compliance with requested criteria for approval of internal models to calculate capital requirements. The homogenization of the ORM was due to the legal demands, and its beneficial effects positively change the environment. The public disclosure of principles, the best practices and "Pillar 3" Reports allow other companies to use the main information and implement their own ORM structures. As future researches, we suggest the evolution of operational losses and evidence of the ORM performance; the current development stage of internal models; the profile analysis of people hired in the area, from the perspective of normative isomorphism; the technologies used in the ORM to identify mimetic isomorphism; the categories update of each mechanism, including technology area characteristics and human resources; as well as the research replication for companies subject to specific regulations, such as SOX and capital markets. / O objetivo principal da pesquisa ?? levantar e apresentar evid??ncias do isomorfismo na Gest??o de Riscos Operacionais (GRO) de Institui????es Financeiras (IFs) que operam no Brasil. O objetivo espec??fico ?? identificar pontos de converg??ncia e avaliar porque ocorrem. Realizada pesquisa qualitativa e descritiva da evolu????o hist??rica da GRO em IFs, regulamenta????es e trabalhos semelhantes. Efetuada an??lise de conte??do do Relat??rio ???Pilar 3??? de dez IFs (75% do total de ativos) que atuaram no Brasil entre 2013 e 2015. Utilizadas categoriza????es descritivas de situa????es/eventos conforme referencial te??rico, classific??veis como evid??ncias de atua????o. Constatou-se a presen??a de 100% das categorias do mecanismo coercitivo, 78% do normativo e 70% do mim??tico, comprovando a atua????o simult??nea dos mecanismos. Principais categorias por mecanismo e ??ndices de evidencia????o: a) coercitivo: relacionadas ao atendimento legal (100%); gest??o de outros riscos al??m dos obrigat??rios (89%); Plano de Continuidade de Neg??cios (78%), Modelo das Tr??s Linhas de Defesa (56%) e prioriza????o de riscos (56%). b) normativo: responsabilidades de comit??s, diretores e assemelhados (100%); treinamento em risco operacional (78%) e dissemina????o da cultura de risco (67%). c) mim??tico: uso de tecnologias na GRO (100%) e em bancos de dados de perdas (78%); padroniza????o de procedimentos entre matriz e filiais (78%) e o uso de indicadores (78%). Como ponto de converg??ncia, v??-se a busca pelo aperfei??oamento da GRO e o atendimento aos requisitos necess??rios para aprova????o de modelos internos para c??lculo de requerimentos de capital. A homogeneiza????o da GRO ocorreu em fun????o das demandas legais e seus efeitos ben??ficos alteram positivamente o ambiente. A divulga????o p??blica de princ??pios, melhores pr??ticas e relat??rios ???Pilar 3??? permite que outras organiza????es usem as informa????es como base e implantem suas pr??prias estruturas de GRO. Sugest??es de pesquisa: evolu????o de perdas operacionais e com evid??ncias de atua????o da GRO; est??gio atual de desenvolvimento dos modelos internos; an??lise do perfil dos profissionais contratados na ??rea, sob a ??tica do isomorfismo normativo; tecnologias usadas na GRO buscando evid??ncias do isomorfismo mim??tico; e replica????o da pesquisa para organiza????es sujeitas a regulamenta????es espec??ficas como SOX e mercado de capitais.

Univ., Diss.--Zugl.: Würzburg, 2004. / Literaturverz. S. 212 - 237.

The main objective of this diploma thesis is to identify the problems (restrictions, impasses) which are connected with the practical implementation described in the ITIL publication - the processes of ITSM. For achieving these objectives it was necessary to study extensive library of methodologies and standards that are being used in the area of IT service management (i.e. ITIL, CobiT, and ISO 20000). The conclusion is based on the results of consultations with the practicing specialists. The form of these consultations was a questionnaire elaborated in advance. The whole thesis can be separated into two logical units: the theoretical one and the practical one. The structure of theoretical part and the content of individual chapters are designed so that the reader can progressively acquire knowledge about the position of ITSM/ITIL in the area of methodologies and legislative standards intended for operating organization as a whole. In the other part of this thesis the relationship between, actually the most prestigious, two approaches to IT service management: ITSM and IT Governance is described. The chapter presenting other similar methodologies for IT service management follows in logical sequences. The introduction of practical part is dedicated to the basic characteristics of various ways of ITSM implementation (from the position of system integrator, in the form of internal project and in the public sector). The conclusion is divided into three units of the same titles as the main headstones of ITSM, these headstones are: the people, the tools and the processes. For every single unit I have elaborated the summary of the restrictions and the impasses that can appear during practical implementation of ITSM. The main contribution of this diploma thesis is just the last-mentioned, the compilation of summary of impasses related do the practical implementation of IT Service Management.