n/a

Citizen Connect : a shopfront for government services with the greatest public interface, is a civic centre for the users of Pretoria City Centre and serves as the headquarters for Citizen Connect branches to be implemented throughout the country. Batho Pele principles: a better life for all South Africans by putting people first, have been put in place to address the service delivery challenges facing a democratic South Africa. Batho Pele, a Sotho translation for people first, and slogan being: Together beating the drum for service delivery, put forward principles such as increasing access, openness and transparency, value for money and providing information to name a few. Citizen Connect brings together National, Provincial and Local government departments, which have traditionally been provided in dissipate locations, in a single location. By providing services that the citizen most frequently uses, the centre offers time saving opportunities but also aims to strengthen the ideals of citizenship when the user is in or around the centre. Citizen Connect is located in the Sammy Marks precinct, a catchment node of movement, public space, business and government, to the east of Church Square, and placed in the Sammy Marks development. The Sammy Marks development occupies an entire block and is in an existing joint public and private development and a convenient location for the citizen. The development has an existing culture of inter-block movement and cross bridge connection. The intervention takes place on the south and eastern portion taking into consideration the proposed hotel and the Lewis and Marks building, with its heritage significance. The intervention spreads into the public domain, creating and strengthening the public sphere by implementing urban quality criteria as space for people. The aims of the intervention are to indicate a new direction for civic architecture, create an architecturally positive environment by exploring interface architecture. Copyright / Dissertation (MArch(Prof))--University of Pretoria, 2011. / Architecture / unrestricted

Temos aktualumas ir mokslinė problema. Elektroninės valdžios raidos tendencijos, jų svarba valdžios įstaigų veiklos efektyvumui ir visuomeninių lūkesčių įgyvendinimui didinti bei demokratijai plėtoti yra neabejotina (Millard, J., 2003). Elektroninė valdžia dažniausiai suvokiama kaip valstybinės valdžios tąsa elektroninėje erdvėje, pasireiškianti kaip valstybės funkcijų realizavimas, organizacinių pokyčių tobulinimas pasitelkiant informacines technologijas (Designing E-Government, 2002). Elektroninė valdžia yra vienas iš būdų modernizuoti valstybės valdymą, sėkmingai vykdyti valstybės reformą, prisitaikant prie žinių visuomenės reikalavimų (Augustinaitis, A., Petrauskas, R., 2002, Paliulis, N., Jurkėnaitė, N., 2006), pagerinti visuomenės ir valdžios ryšio kokybę (Limba, T., Petrauskas, R., 2004). Dėl šių priežasčių elektroninė valdžia gali ir turi tapti vienu iš valstybės strateginio valdymo įgyvendinimo efektyvių veiksnių ir prioritetų (Andersen, K. V., Henriksen, H. Z., 2005) Iki šiol diskutuojama (Dillon, S., Deakins, E., Chen, W., 2005; Domarkas, V., Lukoševičienė, V., 2006), kuris elektroninės valdžios bruožas yra svarbiausias, ir pateikta nemažai elektroninės valdžios sąvokų aiškinimų bei jos esmės vertinimų. Daugumoje diskusijų (Goldkuhl, G., Persson, A., 2006; Buckley, J., 2003; Burn, J., Robins, G., 2003) pripažįstama, jog esminiai elektroninės valdžios įgyvendinimo principai paremti šiuolaikinių informacinių technologijų taikymu, sukuriant naujus būdus ir galimybes... [toliau žr. visą tekstą] / Topic relevance and the scientific issue. Development trends of electronic government, their importance for the efficiency of state institutions and for increasing the implementation of public expectations as well as for the development of democracy is undoubted (Millard J., 2003). Electronic government is commonly perceived as the prolongation of state government in electronic space, manifesting itself as realization of state functions, improvement of organizational changes while applying information technologies (Designing E-Government, 2002). Electronic government is one of the ways to modernize state government, to carry out the state reform, while adjusting to the requirements of the knowledge society (Augustinaitis, A., Petrauskas, R., 2002, Paliulis, N., Jurkenaitė, N., 2006), to improve the quality of the relation between the public and the government (Limba, T., Petrauskas, R., 2004). Due to the above mentioned reasons electronic government is able to and has to become one of the effective elements and priorities to the implementation of strategic governance of the state (Andersen, K. V., Henriksen, H. Z., 2005). Discussions keep going on (Dillon, S., Deakins, E., Chen, W., 2005; Domarkas, V., Lukoševicienė, V., 2006) about which of the electronic government features is the most important. There has been a number of concept interpretations of electronic government and constructions of its essence. It is admitted in most discussions (Goldkuhl, G., Persson, A., 2006... [to full text]

E-privacy concerns are among the online transactions risks that influence the use of e-services and e-government services. Whilst there have been studies that have analysed the impact of e-privacy on the willingness of people to utilize the Internet, especially in e-commerce, there has been limited research in relation to e-government services for a specific demographic group. This study has examined the impact of e-privacy risk concerns on the acceptance of e-government services in Oman using an integrated model. The model is based on Liu et al.‟s (2005) privacy-trust-behavioral intention model, the broader technology acceptance literature, and recent work on e-privacy awareness and protection. The research used both quantitative and qualitative approaches: data collection by questionnaire and a series of semi-structured interviews. The sampling frame for the study was civil services government employees in Oman. The model was tested using partial least squares and the results were compared to those obtained from the interview data. The study found that e-privacy awareness significantly impacts the level of e-privacy risk concerns. Social norms and perceived usefulness were found to play a significant role in influencing the intention to use e-government services. The study also found that e-privacy concerns and perceptions of the protection available against risks influence citizens‟ intentions to use e-government services via their influence on the perceived trustworthiness of these services. Thus trustworthiness is a factor that could be an obstacle to successful e-government services project implementation. Therefore the thesis recommends that governments pay greater attention to the role of e-privacy concerns and put in place security and e-privacy controls. Citizens should then be made aware of these in order to build the required level of trust and confidence in these services.

Many have described South Africa as a protest-rich nation. Some have defended this high level of protest as an indication that this country has a functional democracy where peoples’ right to raise their dissatisfaction with government through protesting is protected. These protests take different forms, with some displaying signs of criminality where protesters vandalise private and public property, while others proceed peacefully. This project examines and interprets the dynamics and circumstances surrounding these events and processes through empirical research, and explores their relationship to development. This dissertation attempts to establish what motivates people to engage in these protests, to assess the impact and consequences of protests in South African local communities, and to assess whether the different forms of protest were effective in compelling government to address protesters' developmental demands. The research undertaken was of a qualitative nature, and the researcher sourced the information from community members and community leaders. As the process of collecting empirical data unfolded, it became clear that the Marianridge and Umlazi Z Section case studies presented in this dissertation indicated that developmental local government without public participation is ineffective.

Oman has adopted e-government services, but according to the United Nations E-Government Development Index classification, such services are not fully utilised. E-government classification of Oman shows a lack that motivated this research. The aim is to provide a framework that can help the Omani government to better implement e-government services. As a result, Oman classification is expected to be improved. Such framework may also help similar developing countries in implementing their e-government services. This work aimed to address both; government and citizens prospective, also aiming to help conducting a sold research a good implementable framework. Therefore, an interview with 21 government participations from different institutions was conducted followed by citizens that attracted 400 qualified responses. The research process has led to the suggestion of using another approach of e-government services, the unified e-services portals. The outcomes of this research show; both government and citizens are in favour of using unified definitions in portals. In addition, a proposed framework is presented based on supported findings that is believed to better utilising e government services hence leading to improve ranking. It is also believed that the UN assessing committees would benefit from the unified approach. Simply, it unifies the definition of each service based on the published academic definitions and work. The evaluation of the proposed framework is outside this research and can be addressed by a further research as recommended. Implementing the unified approach portals is another front that attracts implementation and evaluation.

Yes / There is increasing evidence that the Cloud Computing services have become a strategic direction for governments' IT work by the dawn of the third-millennium. The inevitability of this computing technology has been recognized not only in the developed countries like the UK, USA and Japan, but also in the developing countries like the Middle East region and Malaysia, who have launched migrations towards Cloud platforms for more flexible, open, and collaborative public services. In Jordan, the cloud-based e-government project has been deemed as one of the high priority areas for the government agencies. In spite of its phenomenal evolution, various governmental cloud-based services still facing adoption challenges of e-government projects like technological, human-aspects, social, and financial which need to be treated and considered carefully by any government agency contemplating its implementation. While there have been extensive efforts to investigate the e-government adoption from the citizens' perspective using different theories and models, none have paid adequate attention to the security issues. This paper explores the different perspectives of the extent in which these challenges inhibit the acceptance and use of cloud computing in Jordanian public sector. In addition to examining the effect of these challenges on the participants’ security perception. The empirical evidence provided a total of 220 valid responses to our online questionnaire from Jordanian citizens including IT- staff from different government sectors. Based on the data analysis some significant challenges were identified. The results can help the policy makers in the public sector to guide successful acceptance and adoption of cloud-based e-government services in Jordan. / Mutah University - Jordan

Thesis (M.Dev.) --University of Limpopo, 2013 / The focus of the study was on the impacts of undocuments on the provision of housing, job opportunities and health in Limpopo Province: A case study of Polokwane Municipality and the measures taken by the government to deal with illegal immigrants. The study was qualitative in nature and concentrated on illegal Zimbabweans and South Africans residing in Western burg(RDP side),Greenside,Lethuli Park,buite and bok streets, Department of health and Social welfare, Department of Labour and the Department of Housing. The area of study was Polokwane Municipality under the Capricorn district. The research findings confirmed that illegal immigrants have negative impacts on the provision of housing, job opportunities and health facilities in Limpopo Province as many respondents indicated that illegal immigrants were residing in RDP houses, all of them have access to health facilities and most of them were employed but only pay tax through the purchasing of goods and commodities for use and resale in the country and back in Zimbabwe.

The objective of the study was to develop a framework for the implementation of a Business Information Management System in order to increase the efficiency of the knowledge management strategy in the ultimate quest to deliver administrative support to public schools at the Gauteng Department of Education within the Sedibeng East District Office geographical area. A literature investigation was done on the concepts of e–Government, eplatforms, information technology and enablers to determine if Government models are working effectively and efficiently. Based on the findings of the literature study, a questionnaire was designed and used to measure the efficiency of the knowledge management strategy in the base of administrative support to public schools. Government to Government models are the ability to interact and support services through the availability of e–platforms in the ultimate support, and sharing of knowledge through effective knowledge management. Knowledge in an organisation alternates between tacit and explicit knowledge as it goes from an idea to explicit knowledge that can be shared throughout the whole organisation and in the process gives the necessary administrative support to public schools and learners. Proper managed and implemented systems are important for the management of knowledge in an organisation. Knowledge management is a never–ending cycle that starts at discovering knowledge and goes through generating knowledge, evaluating knowledge, sharing the newly found knowledge to leveraging the knowledge. This cycle forms the heart of a knowledge management model like the different education e–platforms that is available. It was concluded that the knowledge in an organisation can be managed with the help of one standardized e–platform model throughout the entire Education Department. Knowledge in an organisation is a very important resource and ought to be strategically managed. The knowledge management strategy starts by determining what knowledge is needed and what is available in the organisation. The chosen standardized model will form the central part of a successful knowledge management strategy. The test for the success of a knowledge management strategy is determined with a knowledge audit. The state of the knowledge management strategy at Gauteng Department of Education, Sedibeng East District Office was assessed by employing convenience survey questionnaires to extract the data. Sedibeng East District Office and therefore the Department of Education, still have a long way to go in order to optimise the management of knowledge. The key area of concern is a lack of a written knowledge management strategy and policy which results in informal e–platform usage and therefore different ways of managing knowledge. A large portion of the indecisiveness seen in the analysis of the questionnaires could be attributed to the lack of a formal knowledge management strategy. It was further concluded that a knowledge gap assessment is the start of the knowledge management strategy and will give direction to the strategy. The culture at Sedibeng East District Office was not tested to determine if the staff will be supportive of a knowledge management strategy. However, the survey indicated that much needed administrative support to public schools needs to be formalized in order to optimize the services and standards of support. A practical knowledge management framework is proposed in order to assist the Department in the implementation of a knowledge management strategy and bridging the gaps found after analysing the questionnaires. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2012.

The objective of the study was to develop a framework for the implementation of a Business Information Management System in order to increase the efficiency of the knowledge management strategy in the ultimate quest to deliver administrative support to public schools at the Gauteng Department of Education within the Sedibeng East District Office geographical area. A literature investigation was done on the concepts of e–Government, eplatforms, information technology and enablers to determine if Government models are working effectively and efficiently. Based on the findings of the literature study, a questionnaire was designed and used to measure the efficiency of the knowledge management strategy in the base of administrative support to public schools. Government to Government models are the ability to interact and support services through the availability of e–platforms in the ultimate support, and sharing of knowledge through effective knowledge management. Knowledge in an organisation alternates between tacit and explicit knowledge as it goes from an idea to explicit knowledge that can be shared throughout the whole organisation and in the process gives the necessary administrative support to public schools and learners. Proper managed and implemented systems are important for the management of knowledge in an organisation. Knowledge management is a never–ending cycle that starts at discovering knowledge and goes through generating knowledge, evaluating knowledge, sharing the newly found knowledge to leveraging the knowledge. This cycle forms the heart of a knowledge management model like the different education e–platforms that is available. It was concluded that the knowledge in an organisation can be managed with the help of one standardized e–platform model throughout the entire Education Department. Knowledge in an organisation is a very important resource and ought to be strategically managed. The knowledge management strategy starts by determining what knowledge is needed and what is available in the organisation. The chosen standardized model will form the central part of a successful knowledge management strategy. The test for the success of a knowledge management strategy is determined with a knowledge audit. The state of the knowledge management strategy at Gauteng Department of Education, Sedibeng East District Office was assessed by employing convenience survey questionnaires to extract the data. Sedibeng East District Office and therefore the Department of Education, still have a long way to go in order to optimise the management of knowledge. The key area of concern is a lack of a written knowledge management strategy and policy which results in informal e–platform usage and therefore different ways of managing knowledge. A large portion of the indecisiveness seen in the analysis of the questionnaires could be attributed to the lack of a formal knowledge management strategy. It was further concluded that a knowledge gap assessment is the start of the knowledge management strategy and will give direction to the strategy. The culture at Sedibeng East District Office was not tested to determine if the staff will be supportive of a knowledge management strategy. However, the survey indicated that much needed administrative support to public schools needs to be formalized in order to optimize the services and standards of support. A practical knowledge management framework is proposed in order to assist the Department in the implementation of a knowledge management strategy and bridging the gaps found after analysing the questionnaires. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2012.