Within medical facilities in South Africa, including the Western Cape, language barriers often exist between healthcare professionals and their patients. This can cause a barrier to efficient patient treatment. In order to address this problem, educational institutions in the Western Cape have started to introduce Xhosa language facilitation for healthcare professionals. In order to facilitate the learning of this additional language, the use of e-learning as a complement to traditional classroom lectures was investigated. The students who participated in this Xhosa language facilitation were specifically identified. This study was quantitative in nature and questionnaires were used. It was concluded that the combination of lectures and the complementary e-learning component helps to improve the student’s ability to learn an additional language, in this case Xhosa. Recommendations were made that would possibly alleviate the problem of language barriers in healthcare settings in the Western Cape. / Curriculum and Instructional Studies / M. Ed. (Curriculum Studies)

Bakgrund: Flera nordiska länder byter ut sina vårdinformationssystem då systemens livscykel är förbrukad. Detta leder till ett generationsskifte bland nordiska vårdinformationssystem. Inom hälso- och sjukvårdsorganisationer finns en förväntan om och ett behov av moderna vårdinformationssystem som passar för hälso- och sjukvårdens arbetsprocesser. Vårdpersonalens delaktighet i utvecklingen av framtidens vårdinformationssystem är avgörande för om förväntningarna kan uppfyllas. Syfte: Studien huvudsyfte är att undersöka vårdpersonalens upplevelser av delaktighet i utvecklingen av vårdinformationssystem utifrån tekniskt, socialt/ mänskligt, organisatoriskt och samhälleligt område. Material och metod: Data insamlades genom ett webbaserat frågeformulär med öppna och slutna frågor. Insamlade data analyserades med kvalitativ innehållsanalys med en deduktiv ansats utifrån områdena i Technology, People, Organizations, and Macroenvironmental factors (TPOM) ramverket. Respondenter i studien var journalförande personal verksamma i en finländsk hälso- och sjukvårdsorganisation. Sammanlagt deltog 101 respondenter i studien. Resultat: Med stöd av TPOM ramverket identifierades 2 områden och 6 underkategorier som påvisar vårdpersonalens upplevelser av utmaningar för delaktighet i utvecklingen av vårdinformationssystem. Vårdpersonalens upplevelser visar att Arbetsbelastning, Engagemang, Attityder och förväntningar, Utbildning och stöd, Kommunikation och Vision påverkar delaktigheten. Slutsats: På ett övergripande plan bidrar studien till att erinra att vårdpersonalens delaktighet spelar en avgörande roll för att utveckla vårdinformationssystem som passar för hälso- och sjukvårdens arbetssätt. Med utgångspunkt i vårdpersonalens upplevelser gällande utmaningar för delaktighet i utvecklingen av vårdinformationssystem belyser studien omständigheter som kan påverka hur framtidens vårdinformationssystem ser ut samt informationssystemens nivå av användbarhet. Förslag till framtida forskning är bland annat att undersöka vilken utbildning som skulle främja vårdpersonalens delaktighet i utveckling av vårdinformationssystem samt om den utbildningen kan införlivas i vårdpersonalens kärnkompetenser. / Background: Several Nordic countries are replacing their healthcare information systems when the life cycle of the systems has been exhausted. This leads to a generational shift among Nordic healthcare information systems. Within healthcare organizations, there is an expectation and a need for modern healthcare information systems that are suitable for healthcare work processes. The participation of healthcare professionals in the development of the healthcare information system of the future is crucial for whether expectations can be met. Aim: The main purpose of the study is to investigate health care professionals' experiences of participation in the development of health care information systems based on technical, social/human, organizational and societal areas. Method: Data was collected through a web-based questionnaire with open and closed questions. The collected data was analyzed with qualitative content analysis with a deductive approach based on the areas of the Technology, People, Organizations, and Macroenvironmental factors (TPOM) framework. Respondents in the study were record-keeping staff working in a Finnish health care organization. A total of 101 respondents participated in the study. Results: With the support of the TPOM framework, 2 areas and 6 subcategories were identified that demonstrate healthcare professionals' experiences of challenges for participation in the development of healthcare information systems. Healthcare professionals' experiences show that Workload, Commitment, Attitudes and expectations, Education and support, Communication and Vision affect participation. Conclusion: On an overall level, the study contributes to recalling that the participation of health care professionals plays a crucial role in developing health care information systems that are suitable for the health care system. Based on healthcare professionals' experiences regarding challenges for participation in the development of healthcare information systems, the study highlights circumstances that may affect how the healthcare information system of the future looks like and the level of usability of the information systems. Suggestions for future research include investigating what education would promote the participation of health care professionals in the development of health care information systems and whether that education can be incorporated into the core competencies of health care professionals.