Pop-up retail was first introduced as a new marketing concept in 2003, but it only appeared in South Africa in 2008. Pop-up retail is still viewed as an innovation in South Africa. It entails the opening of a tentative store, located in a unique space or venue, offering the opportunity for product trial and “one-of-a-kind” store experiences through the use of unique venues. Pop-up stores are temporary and their opening is mostly unannounced (OPEN TEXT CORPORATION, 2008c:4). Consumers are forced to make quick decisions to either visit the store or not, as these stores have a limited lifespan. Pop-up retail offers an entertaining and satisfactory retail environment and may provide a solution for retailers to survive fierce competition. The purpose of this study was to explore the relationships between characteristics of the innovation (relative advantage, trialability, observability, low complexity, compatibility), internal factors (mood or emotional state, hedonic desires, consumer innovativeness), an external factor (exterior store design) on the one hand, and young South African consumers‟ impulse intention to visit a pop-up store on the other. An exploratory survey research design was followed. Data was collected by means of a structured, self-administered questionnaire developed from existing scales. It was administered to a convenience sample of 523 South African students. Confirmatory factor analyses were done to validate the latent underlying variables for the hybrid model. Pearson‟s correlation coefficient test was run for testing various hypotheses, establishing the correlation between the independent variables and the dependent variable. Values of the correlation coefficient ranged between 0.39 and 0.61, indicating a positive correlation between the independent variables and the impulse intention to visit a pop-up store. All the correlations were significant at the 1% level (p-value < 0.0001). Multiple regression analysis was employed to test and quantify the relative contribution of the multiple independent variables to predicting impulse intention to visit a pop-up store. The findings indicated that all the hypotheses developed for the study were supported. Characteristics of an innovation, internal factors and external factors were proven to play a role in young South African consumers‟ impulse intention toward pop-up retail. Observability, compatibility, consumer innovativeness and exterior store design appeared to be more predictive of consumers‟ impulse intention to visit pop-up stores. The study was limited to students enrolled at only two tertiary institutions in South Africa. Further research is needed at tertiary institutions in other cities in the country. The study focused only on impulse intention to visit pop-up stores in South Africa and future research is needed to study the different forms of pop-up retail to determine the most effective ones locally, as well as the behaviour of consumers visiting an actual pop-up store. Retailers making use of pop-up stores should include unique products, engaging experiences, signage and trial opportunities for consumers. Store design should be eye-catching, hedonically pleasing and explorative, with moderate complexity to attract innovative consumers and result in optimum success. / Dissertation (MConsumer Science)--University of Pretoria, 2012. / gm2014 / Consumer Science / unrestricted

Background: In the last 20 years, the retail industry has experienced a drastic transformation and the rise of e-commerce has resulted in a change in the retail business models. Thus, there has been a shift from the traditional single-channel format to a multi-channel format. A critical challenge that retailers face with the multichannel format is the concept of showrooming, where consumers visit the brick-and-mortar retailer to explore the assortment and thus utilise the services offered, but finally purchases the product online.     Problem: Brick-and-mortar retailers often consider showrooming as a threat regarding the act of free-riding which might lead to a loss of potential customers. However, opinions on how to conquer this undesirable behaviour vary. Previous research shares the underlying assumption that price is the critical driver for the consumers’ decision to perform showrooming. Although, there is no clear consensus on how to hinder this behaviour.   Purpose: The purpose of this study is to make sense of how customers’ in-store experiences affect showrooming in the clothing and footwear industry. The findings of this study are expected to contribute to beneficial theoretical retail knowledge as it investigates the underexplored research phenomenon of showrooming in a broad customer in-store experience context.   Method: To perform this research, a qualitative research design was applied and 15 semi-structured interviews with self-proclaimed showroomers were conducted.         Results: The findings declare that for a positive in-store experience to occur, it must be permeated by trust. When trust is achieved, the second critical factor of in-store experience in the context of showrooming concerns the availability. If these two factors of in-store experience are successfully managed, the desire to engage in showrooming decreases. These findings are visually demonstrated in a developed framework on page 49.

This thesis is providing with recommendations for app publishers, developers and app marketers. The recommendations were derived from results from a qualitative research, a usability test on Czech iOS users, and from A/B testing of two iOS apps inside the app store. The results came from data analyses which also involved the grounded theory method and user screen recording. The results were further divided into the technical app store optimization aspects and into the user decision-making aspects. There were also studied previous research which were compared to the primary data.

El proyecto empresarial se denomina VESYKA S.A.C., el cual pertenece al sector servicios de vestimenta para mujeres conformado por un equipo de cinco personas que asumirán la gerencia general, la jefatura de diseño, asistentes comercial, logístico y contable. Cada uno de los integrantes del proyecto posee las competencias y habilidades para desempeñarse en sus respectivas áreas. VESYKA S.A.C. es una tienda online donde se podrá alquilar vestidos de gala a través de una página web disponible para cualquier plataforma como celulares, computadoras, entre otras. Asimismo, el canal de contacto directo con el cliente empleado para este proyecto es la red social Facebook, dado que es la red social más usada del planeta en la actualidad, según NextU. El modelo de negocio está orientado a mujeres pertenecientes al rango de edad encontrado entre los 25 a 55 años, con un estilo de vida moderna y sofisticada y que deseen lucir un vestido exclusivo. A medida que los años transcurren, es creciente la necesidad, de las mujeres, de lucir bien y únicas para los eventos de gala que se les presenten, motivo por el cual encontrar el vestido ideal puede tardar días. Es por esta razón que nace VESYKA S.A.C., proyecto que ofrece a las clientas la oportunidad de tener un guardarropa alternativo a un precio justo. Además, VESYKA S.A.C. ofrece un ahorro de tiempo importante para las usuarias a través de la optimización del proceso mediante nuestro servicio de entrega personalizado. Este mismo consiste en la visita a domicilio de un modista hacia el punto de ubicación detallado por la clienta, para la medida de tallas y personalización del vestido según la preferencia de la mujer. Posteriormente, se realiza la entrega del vestido con las modificaciones realizadas y se procede con el recojo del mismo en la fecha pactada. El enfoque principal de VESYKA S.A.C es la satisfacción de la clienta, desde la valorización de su tiempo hasta hacerlas sentir únicas y especiales en ese evento tan importante para ellas a través de nuestros vestidos de alta calidad y diseños exclusivos. / The business project is called VESYKA S.A.C., which belongs to the women’s clothing services sector, made up of a team of five people who will assume general management, design management, commercial assistants, logistic and accounting. Each of the members of the project has the competencies and skills to perform in their respective areas. VESYKA S.A.C. is an online store where you can rent gala dresses through a website available for any platform such as cell phones, computers, among others. Likewise, the direct channel of contact with the client employed for this project is the social network Facebook, since it is the most used social network of the planet today, according to Nextu. The business model is oriented towards women of the age range found between 25 and 55 years old, with a modern and sophisticated lifestyle and wishing to wear an exclusive dress. As the years go by, there is a growing need for women to look good and unique for the gala events presented to them, which is why finding the ideal dress can take days. It is for this reason that VESYKA S.A.C., a project that offers clients the opportunity to have an alternative wardrobe at a fair price. In addition, VESYKA S.A.C. offers significant time savings for users through process optimization through our personalized delivery service. The same consists of a visit home of a seamstress to the location point detailed by the customer for measuring sizes and customization of the dress according to the woman’s preference. Subsequently, the garment is delivered with the modifications made and is collected on the agreed date. The main focus of VESYKA S.A.C is customer satisfaction, from valuing their time to making them feel unique and special in that event so important to them through our high-quality dresses and exclusive designs. / Trabajo de investigación

Nowadays, a hyper-connected consumer is not satisfied with using only one channel of everything the brand offers, but rather looks for the diversity of options to make their purchase. This research seeks to analyze how the customer experience is during the purchase process developed in the omnichannel strategy of the department store. The study used qualitative research methods to data gathering and analysis. To best capture customer experience, semi-structured interview, using open-ended questioning, was suited to data gathering. The participants were 13 customers who consented to be interviewed. Recruitment of participants concluded when data saturation occurred. It was evident how the omnichannel strategy works in a synchronized and positive way in the department store, without any interruption to consolidate the purchase.

Globalisation, together with increased competition amongst retailers, has applied immense pressure on retailers to become more consumer-orientated. Retailers are, consequently, trying to differentiate their offerings by providing improved services to their consumers to obtain a competitive advantage. Service failure is, however, inevitable. An unfavourable service encounter (service failure) mostly leads to dissatisfaction. A consumer’s response to dissatisfaction is referred to as “consumer complaint behaviour”. Consumers’ complaint action can be categorised into three response behaviours namely: private action, public action and taking no action. Behind each complaint action lies specific motivations. Motivation research attempts to find the underlying why of an individuals’ behaviour. Marketers need to understand consumer motives as it provides them with the opportunity to anticipate and understand consumer complaint behaviour within the South African marketplace. Studies on the motives driving consumers’ complaint behaviour following an in-store service failure in the South African clothing retail context is lacking. This is surprising given the fact that an understanding of consumer complaint motives is critical in recovering service failures and handling complaints. An understanding of the motives for consumer complaint behaviour could help clothing retailers to understand the value of paying attention to and dealing with consumer complaints, specifically in a South African context. This research study, therefore, primarily focused on exploring and describing South African consumers non-complaint motives and complaint motives following an in-store service failure. The study used an explorative, quantitative research approach. A survey was conducted in South Africa which included consumers 19 years and older who reside in major urban areas across South Africa. Respondents completed an online self-administered questionnaire which included adapted versions of established scales. Lastly, the data was captured and coded and then analysed by statisticians of the University of Pretoria by making use of descriptive and inferential statistics. The findings of this study indicated that the respondents were motivated to take action following an in-store service failure, rather than deciding to take no-action. Respondents would also rather partake in private action as opposed to public action. The EFA on the non complaint motives indicated that three factors are the underlying driving forces that keep consumers from taking action. These include protecting the self and convenience, the facto that it is not worth complaining, and willingness and ability to handle CCB. Through the descriptive statistical analysis, as well as the inferential statistical analysis (EFA), it became evident that the most important motive for deciding to partake in action, either private or public, were altruistic motives. Anger and the intention to harm the retailer appeared to be the least important motives for deciding to take action. From this study, it is recommended that clothing retailers and marketers in South Africa pay specific attention to use these motives, specifically altruism, to encourage customers to partake in public complaint behaviour. Apart from the useful considerations this study elicited for the industry, it also makes a valuable contribution towards the literature. / Dissertation (MConsumer Science)--University of Pretoria, 2020. / Consumer Science / MConsumer Science (Clothing Management) / Unrestricted

El presente trabajo ha sido elaborado bajo la identificación de una problemática que enfrentan en su día a día muchas personas, a quienes en adelante se llamará público objetivo. La propuesta de este trabajo es ofrecer al mercado un sitio web donde ellos puedan encontrar paquetes de regalos, los cuales contengan un mix de productos que se adapte a los gustos y preferencias de la persona a quien piensan dirigir el regalo. Se considero los paquetes de regalos pues en la actualidad en el mercado de regalos y/o obsequios los usuarios suelen buscar un mix de productos en un solo lugar pues esto reduce el tiempo de búsqueda de un regalo en tiendas independientes y lo más importante, produce un ahorro en sus bolsillos. Ese fue el motivo por el cual se consideró un mercado atractivo que aún puede mejorar ofreciendo alternativas de compra llamativas que se adapten a los gustos de los interesados. Es por ello que nació Kamari, una tienda de regalos online en la cual se puede elegir entre una serie de distintos paquetes a regalar dependiendo de la ocasión e incluso cambiar ciertos productos del paquete seleccionado, haciéndolo personalizable para el cliente. Cabe mencionar que para corroborar la viabilidad de este proyecto el equipo de trabajo ha elaborado experimentos para la validación del proyecto a pesar de la situación actual que se vive a nivel mundial, logrando como resultado un proyecto viable. / This work has been prepared under the identification of a problem that many people face in their day-to-day life, who from now on will be called the target audience. The proposal of this work is to offer the market a website where they can find gift packages, which contain a mix of products that adapts to the tastes and preferences of the person to whom they plan to direct the gift. Gift packages were considered as currently in the market for gifts and / or gifts, users often look for a mix of products in one place as this reduces the time of searching for a gift in independent stores and most importantly, produces a savings in customer´s pockets. That was the reason why it was considered an attractive market that can still improve by offering eye-catching purchasing alternatives that suit the tastes of those interested. That is why Kamari was born, an online gift store where you can choose between a series of different packages to give away depending on the occasion and even change certain products from the selected package, making it customizable for the client. It is worth mentioning that to corroborate the viability of this project, the work team has carried out experiments for the validation of the project despite the current situation worldwide, achieving as a result a viable project. / Trabajo de investigación

Konsumenters beteende har förändrats och i dag söker kunder inte efter produktrelaterad information enbart i den fysiska butiken inför att de ska genomföra ett komplext köp. Teknisk utveckling och butiker online har möjliggjort för konsumenten att söka information var och när de vill. Detta har lett till att konsumenter är mer informerade än någonsin. Denna förändring av konsumentbeteende är viktigt att studera eftersom företag måste förstå sina konsumenter för att skapa hållbara affärsmodeller och strategier. Därför syftar vår studie till att skapa en större förståelse för detta förändrade konsumentbeteende och hur det påverkar den fysiska butikens roll när konsumenten förbereder sig inför ett komplext köp. Studien är design är en fallstudie av IKEA:s köksavdelning. Vår intention var att förstå viktiga aspekter av konsumentens förberedelse, informationssökning och beteende inför ett komplext köp. För att få en större förståelse för om den fysiska butikens roll har förändrats användes en mixad metod. Detta studerades genom observationer, enkäter och intervjuer. Genom att använda eye-tracking utrustning under observationerna kunde vi studera respondenternas beteende mer djupgående än vad tidigare studier gjort. Vilket resulterade i att studiens slutsats är att den fysiska butiken fortfarande har en viktig roll när konsumenten förbereder sig inför ett komplext köp. Framförallt förser butiken konsumenter med möjligheten att känna på produkten, samt att ge dem ett helhetsintryck av vad de ska köpa. Vår huvudsakliga slutsats blev därför att den fysiska butikens roll inför ett komplext köp är att vara ett komplement till den information som finns tillgänglig online genom att möjliggöra för konsumenten att interagera med produkterna i en verklig butiksmiljö. / Consumer behaviour has changed, today consumers do not solely search for information in the physical store prior to a complex purchase. Technological development and online stores have enabled consumers to search for information whenever and wherever they want. This has led to consumers being more informed than ever. The change and development of consumer behaviour is an important research subject, as companies must understand their consumers in order to create the best business strategies and business models possible. Therefore, is the aim of this thesis to gain a deeper understanding of this changed consumer behaviour and if the physical store might have a different role during consumer preparation prior to a complex purchase.The design used was a case study of IKEA’s kitchen department. Our intention was to understand important aspects of consumer preparation, information search and behaviour prior to a complex purchase. Therefore, was a mixed method strategy was used, which allowed us to understand if the role of the physical store has changed during consumer preparation prior to a complex purchase. This was studied through observations, questionnaire and interviews. Due to the usage of eye-tracking technology during the observation, we could study the respondent’s behaviour more in detail than previous research has done. The conclusion of the study is that the physical store still has an important role when consumers purchase complex products. Foremost, due to consumers’ having a great need to touch and feel the product, and to gain the whole picture of what they intend to purchase. Therefore, was the main conclusion that the role of the physical store prior to a complex purchase is to complement the information available online, by enabling consumers to interact with the products in a real world environment.

No description available.

No description available.