Summaries in Afrikaans and English / Text in Afrikaans / Vanaf geboorte is die ouers en die omgewing wat hulle vir die kind skep van die uiterste belang. Ouers behoort 'n ruimte te skep waar die kind intellektueel gestimuleer kan word, begeleide leerervaringe kan ontvang en waar hy veiligheid en geborgenheid kan beleef Dit is in hierdie voorskoolse jare waar die grondslag gele word vir latere leer. Waar vroee stimulering en bemiddeling ontbreek is dit later baie moeilik om met insette dieselfde positiewe resultate te bereik. Begeleide leerervaringe is 'n essensiele komponent van en voorwaarde vir optimale ontwikkeling. Wanneer die kind aan geletterdheidervaringe blootgestel word in sy voorskoolse jare, kan hy, wanneer hy skool toe gaan, die insette en konsepte as "bekend" ervaar, omdat hy reeds vroeg al daarmee kennisgemaak het. Die ouers kan die kind se voorskoolse jare s6 ontwerp dat die kind se potensiaal optimaal verwesenlik kan word. In die empiriese ondersoek is onderhoude met ouers gevoer sodat hulle hul ervarings met hul kinders wat hulle voorskools gestimuleer het, kon weergee. Volgens die resultate blyk dit dat vroee stimulering waarskynlik 'n belangrike faktor is ten opsigte van latere prestasie. / Parents should create an atmosphere where the child can be stimulated intellectually, can receive mediated learning experiences (MLE) and where he can experience safety and security. It is in the preschool years that the foundation is laid to make learning easier later on. Where early stimulation and mediation is lacking it is very difficult later on to achieve positive results with the same inputs. When the child is exposed to literacy experiences in his pre-school years, he can experience the inputs and concepts as "known" when he attends school, as he was already acquainted with them. The parents can shape the pre-school years of the child in such a manner that the potential of the child can be realised optimally. In the empirical investigation parents were interviewed in order to determine the extent to which they supplied intellectual stimulation to their pre-school children. According to the results it appears that early stimulation is probably an important factor with regard to achievement in later years. / Psychology of Education / M. Ed. (Psychology of Education)

El objetivo de la presente investigación fue analizar la relación entre clima laboral y liderazgo transformacional, así como identificar el nivel de clima laboral y liderazgo transformacional en la empresa Banco Azteca del Perú, delimitándonos en la zona geográfica: gerencias de servicios financieros (GSF) y gerencias de créditos y cobranzas (GCC) de mayor y menor rotación. La presente investigación es de tipo descriptivo correlacional, se especifica las dimensiones y características de la variable clima laboral y liderazgo transformacional y su relación. Así mismo el diseño de la investigación es no experimental con un enfoque mixto. Participaron 300 colaboradores, a quienes se aplicó dos instrumentos: encuesta de Clima Laboral según modelo GPTW y el cuestionario multifactorial de liderazgo Transformacional MLQ 5X 4s de B. Bass y B. Avolio adaptado al objetivo de la presente la investigación. Los resultados arrojaron que existen correlaciones significativas y positivas entre Clima Laboral y Liderazgo Transformacional. Se identificó que en las GSF y GCC de menor rotación el nivel de clima laboral es mayor, a diferencia de GSF y GCC de menor rotación, el clima laboral es menor. Así también se identificó que el nivel de liderazgo transformacional es mayor en las GSF y GCC de menor rotación que en las GSF y GCC de mayor rotación. En cuanto a las recomendaciones se sugiere realizar un taller de coaching ejecutivo para los líderes, así como el diseño y aplicación de programas y talleres para reforzar el clima laboral y el liderazgo transformacional. Palabras claves: clima laboral, liderazgo transformacional, respeto, credibilidad, imparcialidad, orgullo, compañerismo, influencia idealizada, motivación inspiracional, estimulación intelectual, consideración individualizada. / The objective of the present research was to analyze the relationship between the work environment and the transformational leadership, as well as identify the level of work environment and transformational leadership in the company Banco Azteca del Perú, delimiting us in the geographical area: financial services management (FSM) and credits and collections management (CCM) of greater and lesser rotation. The present research is of a descriptive correlational type, specifying the dimensions and characteristics of the variable work environment and transformational leadership and their relationship. Likewise, the research design is non-experimental with a mixed approach. 300 collaborators participated, to whom two instruments were applied: Work environment survey according to the GPTW model and the multifactorial questionnaire of transformational leadership MLQ 5X 4s of B. Bass and B. Avolio adapted to the objective of the present investigation. The results showed that there are significant and positive correlations between work environment and transformational leadership. It was identified that in the FSM and CCM with lower rotation the level of work environment is higher, unlike FSM and CCM with lower rotation, the work environment is lower. Thus, it was also identified that the level of transformational leadership is higher in the FSM and CCM with less rotation than in the FSM and CCM with greater rotation. As for the recommendations, it is suggested to conduct an executive coaching workshop for leaders, as well as the design and implementation of programs and workshops to reinforce the work environment and transformational leadership. Keywords: work environment, transformational leadership, respect, credibility, impartiality, pride, companionship, idealized influence, inspirational motivation, intellectual stimulation, individualized consideration. / Trabajo de investigación

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