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At a time when problems faced by youth and families are complex and multi-faceted, organizations serving this audience have limited resources and find single-agency, categorical approaches inadequate. Collaboration offers communities a process to create solutions that are holistic and maximize resources. The purposes of this study were to examine factors necessary for collaboration and to assess barriers and incentives for these relationships. Case study methodology was applied to a rural community child care collaborative in Fauquier County, Virginia. All members who had ever served on the Board of Directors for this collaborative program were surveyed. The theoretical basis for research were 19 factors associated 'Nith collaboration identified by Mattessich & Monsey (1992). Respondents were asked to determine to what extent they considered these factors to be important and to what extent they were evident in the collaboration studied. In addition, open ended questions probed barriers and incentives for collaboration as experienced by respondents. / Master of Science

Because of on-going reform efforts, rapidly changing business environments, and increasing demands for government services while reducing expenditures, organizations realize government is challenged with social welfare problems that cannot be effectively tackled utilizing our traditional bureaucratic structures. Organizations must work across traditional organizational boundaries to implement reform efforts that reduce the size of government, operate more efficiently, reduce fiscal stress, and employ market-like mechanisms. Government reform efforts are not new; universities, to include Virginia Tech, play a large role in reform activities. Also playing a prominent role in government reform efforts are contractual relationships; these relationships continue to increase. Virginia Tech, through the implementation of the Federal Reimbursement Unit (FRU), has had a long-term contractual relationship with a local government in implementing government reform, specifically in the implementation of a unique model program to maximize local revenues to finance a child welfare program. The goal of the program is to use less county tax dollars to support children in foster care, and provide a seamless process in maximizing resources from federal entitlement and state programs. While contracts have played a major role in reform efforts for many decades, long-term contract relationships are not fully explored in the literature. There is much more to learn about the relationships, and their role in reform, specifically how contracts evolve over time. Using a single case study design, this research explored the evolution of a long-term contract involving collaborative activities between a state university and a local county through the implementation of this unique model program. Interviews provided the primary method of data collection with experts in the child welfare field. The research explored key factors in the model program that led to the implementation and evolution of the contract with a focus on selected elements of the popular New Public Management (NPM) form of governance and interagency collaboration. The results identify multiple collaborative and selected NPM elements that existed in the implementation and subsequent evolution of the contract. These selected elements may not be present in other long-term contracts; however they played a significant role in the implementation and evolution in this research. / Ph. D.

The purpose of this study was to identify those factors which make local-level interagency transition teams effective in facilitating the transition from the secondary school setting to successful adult opportunities for youths with disabilities. The objective was accomplished using a naturalistic qualitative research approach with interviews as the primary information gathering instrument. Two questions were posed to guide, but not constrain the study: 1. What are the characteristics, including the composition, procedure, and context, of exemplary local-level interagency transition teams? 2. What are the effective practices used by exemplary local-level interagency transition teams, as perceived by team members, to facilitate the transition process for students with disabilities? Four teams from the northern, central, eastern, and southwestern regions of Virginia were nominated by regional transition coordinators as being exemplary in working together to successfully promote the transition process for students with disabilities. A total of 12 team members, representing special education, rehabilitation, and the parent and family, were selected to be interviewed. Interviews with team members were audio-tape recorded, transcribed, and coded and analyzed using Ethnography. Characteristics and practices which emerged as facilitating effectiveness were (a) composition, (b) procedures, (c) context, (d) personal interaction, (e) futures planning, (f) support system, and (g) inter-community partnerships. These factors were analyzed across teams and member roles. As a result of the themes derived from the analysis, an explanatory model was developed. The model gives consideration to a systems view and illustrates the framework of exemplary interagency transition teams in facilitating successful transitions for youths with disabilities. / Ph. D.

A presente pesquisa traz algumas nuances acerca do processo de regionalização da saúde, na 29ª região de saúde do Rio Grande do Sul (RS), Vales e Montanhas, a partir da análise das atas da Comissão Intergestora Regional (CIR). A regionalização, no Brasil, passa por diversas fases desde a promulgação da Constituição de 1988, da Lei Orgânica da Saúde – LOS (8080/90), do Pacto Pela Saúde em 2006 e do Decreto 7.508/2011, em um movimento de ordenação da estrutura organizativa do Sistema Único de Saúde em uma rede regionalizada. A partir do Decreto 7.508/11, os Colegiados de Gestão Regional (COGERE) são substituídos pela CIR, que é espaço de definição de prioridades, decisão e pactuação de soluções para organização dessa rede. A Região de Saúde traz, no seu rol de ações, o objetivo de resolver as necessidades de saúde da população. Deveria haver, no mínimo, ações e serviços que incluíssem a atenção primária como ordenadora do sistema, uma rede de urgência e emergência, a atenção psicossocial, a vigilância em saúde, a atenção ambulatorial especializada e a atenção hospitalar. Objetivos: Estudar o processo de construção e consolidação da regionalização, na região de saúde 29 do RS. Identificar, nas atas de reunião, o tema da regionalização e os encaminhamentos, bem como identificar quem pauta a regionalização nessa comissão Metodologia: O estudo utilizou a técnica da análise documental. Foram selecionadas as atas do período de 2011 a 2015. Ordenamos os dados, classificamos por semelhança e novamente reordenamos após a leitura compreensiva dos achados, baseada no marco teórico-conceitual e de acordo com os critérios mínimos para uma região de saúde ser instituída. Resultados e considerações: As pautas em que os assuntos referentes à regionalização e os critérios mínimos para conformação da Rede de Atenção à Saúde (RAS) foram elencados, em sua maioria, pelos técnicos da 16ª CRS. Uma trajetória de discussão sobre a atenção especializada se deu no período analisado, sendo este um gargalo da formação das redes. Destaca-se que há uma inversão de prioridades no processo de regionalização. As necessidades e recursos que a Região de Saúde possui, quanto às ações e serviços nos diferentes níveis de atenção, deveriam ser levados em conta e discutidos no colegiado quando ocorre a contratualização. Seria oportuno avaliar o Mapa de Saúde da região para que não houvesse duplicidade de ações e serviços em uma área e falta em outras. / This search has some nuances about the regional health planning process, in the 29th region of health in Rio Grande do Sul (RS), Vales e Montanhas, from the analysis of the regional interagency committee’s records. The regional health planning, in Brazil, goes through many phases since the promulgation of Constitution of 1988, of the Organic Law of the Health – LOS (8080/90), of the Pact for Health in 2006 and of the Decree 7.508/2011, in an ordination movement of the organizational structure of Brazil’s Unified Health System in a regionalized network. From the Decree 7.508/11, the Regional Management Colleges (COGERE) are replaced by CIR, which is a priorities definition space, decision and solutions pact to organize this network. The Health Region brings, in its actions list, the goal to solve the population’s health needs. There must be, at least, actions and services that included the primary health care as system’s ruler, a network of urgency and emergency, the psycho-social care, the health surveillance, specialized ambulatory care and the hospital care. Goals: To study the construction and consolidation process of the regional health planning, in the 29th health region in RS. To identify, in the meetings’ records, the regional health planning’s topic and the routing, as well as to identify who dictates the planning in this committee Method: The study used the documental analysis technique. The records in the period between 2011 and 2015 were selected. We ordered the data, ranked them by resemblance and, again, reordered after the comprehensive reading of the found, based on the theoretical-conceptual mark and according to the minimum criteria for a health region to be instituted. Results and considerations: The guidelines in which the subjects referring to the regional health planning and the minimum criteria to conformation of the RAS were listed, mostly, by technicians of the CRS 16th. A way of discussion about the specialized care happened in the analysed period, having it as a network formation throat. It is highlighted that there is a priorities inversion in the regional health planning process. The needs and resources that the Health Region has, related to the actions and services in the care’s different levels, it must be taken into account and discussed in the committee when the contracting occurs. It would be worth to evaluate the Health Map of the region so that there is no duplicity in actions and services in an area and lack in others.

A presente pesquisa traz algumas nuances acerca do processo de regionalização da saúde, na 29ª região de saúde do Rio Grande do Sul (RS), Vales e Montanhas, a partir da análise das atas da Comissão Intergestora Regional (CIR). A regionalização, no Brasil, passa por diversas fases desde a promulgação da Constituição de 1988, da Lei Orgânica da Saúde – LOS (8080/90), do Pacto Pela Saúde em 2006 e do Decreto 7.508/2011, em um movimento de ordenação da estrutura organizativa do Sistema Único de Saúde em uma rede regionalizada. A partir do Decreto 7.508/11, os Colegiados de Gestão Regional (COGERE) são substituídos pela CIR, que é espaço de definição de prioridades, decisão e pactuação de soluções para organização dessa rede. A Região de Saúde traz, no seu rol de ações, o objetivo de resolver as necessidades de saúde da população. Deveria haver, no mínimo, ações e serviços que incluíssem a atenção primária como ordenadora do sistema, uma rede de urgência e emergência, a atenção psicossocial, a vigilância em saúde, a atenção ambulatorial especializada e a atenção hospitalar. Objetivos: Estudar o processo de construção e consolidação da regionalização, na região de saúde 29 do RS. Identificar, nas atas de reunião, o tema da regionalização e os encaminhamentos, bem como identificar quem pauta a regionalização nessa comissão Metodologia: O estudo utilizou a técnica da análise documental. Foram selecionadas as atas do período de 2011 a 2015. Ordenamos os dados, classificamos por semelhança e novamente reordenamos após a leitura compreensiva dos achados, baseada no marco teórico-conceitual e de acordo com os critérios mínimos para uma região de saúde ser instituída. Resultados e considerações: As pautas em que os assuntos referentes à regionalização e os critérios mínimos para conformação da Rede de Atenção à Saúde (RAS) foram elencados, em sua maioria, pelos técnicos da 16ª CRS. Uma trajetória de discussão sobre a atenção especializada se deu no período analisado, sendo este um gargalo da formação das redes. Destaca-se que há uma inversão de prioridades no processo de regionalização. As necessidades e recursos que a Região de Saúde possui, quanto às ações e serviços nos diferentes níveis de atenção, deveriam ser levados em conta e discutidos no colegiado quando ocorre a contratualização. Seria oportuno avaliar o Mapa de Saúde da região para que não houvesse duplicidade de ações e serviços em uma área e falta em outras. / This search has some nuances about the regional health planning process, in the 29th region of health in Rio Grande do Sul (RS), Vales e Montanhas, from the analysis of the regional interagency committee’s records. The regional health planning, in Brazil, goes through many phases since the promulgation of Constitution of 1988, of the Organic Law of the Health – LOS (8080/90), of the Pact for Health in 2006 and of the Decree 7.508/2011, in an ordination movement of the organizational structure of Brazil’s Unified Health System in a regionalized network. From the Decree 7.508/11, the Regional Management Colleges (COGERE) are replaced by CIR, which is a priorities definition space, decision and solutions pact to organize this network. The Health Region brings, in its actions list, the goal to solve the population’s health needs. There must be, at least, actions and services that included the primary health care as system’s ruler, a network of urgency and emergency, the psycho-social care, the health surveillance, specialized ambulatory care and the hospital care. Goals: To study the construction and consolidation process of the regional health planning, in the 29th health region in RS. To identify, in the meetings’ records, the regional health planning’s topic and the routing, as well as to identify who dictates the planning in this committee Method: The study used the documental analysis technique. The records in the period between 2011 and 2015 were selected. We ordered the data, ranked them by resemblance and, again, reordered after the comprehensive reading of the found, based on the theoretical-conceptual mark and according to the minimum criteria for a health region to be instituted. Results and considerations: The guidelines in which the subjects referring to the regional health planning and the minimum criteria to conformation of the RAS were listed, mostly, by technicians of the CRS 16th. A way of discussion about the specialized care happened in the analysed period, having it as a network formation throat. It is highlighted that there is a priorities inversion in the regional health planning process. The needs and resources that the Health Region has, related to the actions and services in the care’s different levels, it must be taken into account and discussed in the committee when the contracting occurs. It would be worth to evaluate the Health Map of the region so that there is no duplicity in actions and services in an area and lack in others.

A presente pesquisa traz algumas nuances acerca do processo de regionalização da saúde, na 29ª região de saúde do Rio Grande do Sul (RS), Vales e Montanhas, a partir da análise das atas da Comissão Intergestora Regional (CIR). A regionalização, no Brasil, passa por diversas fases desde a promulgação da Constituição de 1988, da Lei Orgânica da Saúde – LOS (8080/90), do Pacto Pela Saúde em 2006 e do Decreto 7.508/2011, em um movimento de ordenação da estrutura organizativa do Sistema Único de Saúde em uma rede regionalizada. A partir do Decreto 7.508/11, os Colegiados de Gestão Regional (COGERE) são substituídos pela CIR, que é espaço de definição de prioridades, decisão e pactuação de soluções para organização dessa rede. A Região de Saúde traz, no seu rol de ações, o objetivo de resolver as necessidades de saúde da população. Deveria haver, no mínimo, ações e serviços que incluíssem a atenção primária como ordenadora do sistema, uma rede de urgência e emergência, a atenção psicossocial, a vigilância em saúde, a atenção ambulatorial especializada e a atenção hospitalar. Objetivos: Estudar o processo de construção e consolidação da regionalização, na região de saúde 29 do RS. Identificar, nas atas de reunião, o tema da regionalização e os encaminhamentos, bem como identificar quem pauta a regionalização nessa comissão Metodologia: O estudo utilizou a técnica da análise documental. Foram selecionadas as atas do período de 2011 a 2015. Ordenamos os dados, classificamos por semelhança e novamente reordenamos após a leitura compreensiva dos achados, baseada no marco teórico-conceitual e de acordo com os critérios mínimos para uma região de saúde ser instituída. Resultados e considerações: As pautas em que os assuntos referentes à regionalização e os critérios mínimos para conformação da Rede de Atenção à Saúde (RAS) foram elencados, em sua maioria, pelos técnicos da 16ª CRS. Uma trajetória de discussão sobre a atenção especializada se deu no período analisado, sendo este um gargalo da formação das redes. Destaca-se que há uma inversão de prioridades no processo de regionalização. As necessidades e recursos que a Região de Saúde possui, quanto às ações e serviços nos diferentes níveis de atenção, deveriam ser levados em conta e discutidos no colegiado quando ocorre a contratualização. Seria oportuno avaliar o Mapa de Saúde da região para que não houvesse duplicidade de ações e serviços em uma área e falta em outras. / This search has some nuances about the regional health planning process, in the 29th region of health in Rio Grande do Sul (RS), Vales e Montanhas, from the analysis of the regional interagency committee’s records. The regional health planning, in Brazil, goes through many phases since the promulgation of Constitution of 1988, of the Organic Law of the Health – LOS (8080/90), of the Pact for Health in 2006 and of the Decree 7.508/2011, in an ordination movement of the organizational structure of Brazil’s Unified Health System in a regionalized network. From the Decree 7.508/11, the Regional Management Colleges (COGERE) are replaced by CIR, which is a priorities definition space, decision and solutions pact to organize this network. The Health Region brings, in its actions list, the goal to solve the population’s health needs. There must be, at least, actions and services that included the primary health care as system’s ruler, a network of urgency and emergency, the psycho-social care, the health surveillance, specialized ambulatory care and the hospital care. Goals: To study the construction and consolidation process of the regional health planning, in the 29th health region in RS. To identify, in the meetings’ records, the regional health planning’s topic and the routing, as well as to identify who dictates the planning in this committee Method: The study used the documental analysis technique. The records in the period between 2011 and 2015 were selected. We ordered the data, ranked them by resemblance and, again, reordered after the comprehensive reading of the found, based on the theoretical-conceptual mark and according to the minimum criteria for a health region to be instituted. Results and considerations: The guidelines in which the subjects referring to the regional health planning and the minimum criteria to conformation of the RAS were listed, mostly, by technicians of the CRS 16th. A way of discussion about the specialized care happened in the analysed period, having it as a network formation throat. It is highlighted that there is a priorities inversion in the regional health planning process. The needs and resources that the Health Region has, related to the actions and services in the care’s different levels, it must be taken into account and discussed in the committee when the contracting occurs. It would be worth to evaluate the Health Map of the region so that there is no duplicity in actions and services in an area and lack in others.

Submitted by Luciana Ferreira (lucgeral@gmail.com) on 2017-01-30T11:26:59Z No. of bitstreams: 2 Dissertação - Jonas Carlos Berquo Alarcao - 2014.pdf: 1932769 bytes, checksum: d3e510eca18999d83c98a8b3ffd75cc3 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Luciana Ferreira (lucgeral@gmail.com) on 2017-01-30T11:27:45Z (GMT) No. of bitstreams: 2 Dissertação - Jonas Carlos Berquo Alarcao - 2014.pdf: 1932769 bytes, checksum: d3e510eca18999d83c98a8b3ffd75cc3 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2017-01-30T11:27:45Z (GMT). No. of bitstreams: 2 Dissertação - Jonas Carlos Berquo Alarcao - 2014.pdf: 1932769 bytes, checksum: d3e510eca18999d83c98a8b3ffd75cc3 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2014-11-27 / The SUS Ombudsman is a channel of qualified citizens hearing, capable of guaranteeing them the fundamental right to health, insofar as it presents to the system management instances, the needs or weaknesses identified by citizens or users. For the perfect operation of the SUS Ombudsman, it must be configured on network with software deployment demands management : SUS Ombudsman system. In Goiás state , till the beginning of 2014, the number of municipalities with the implanted system was extremely low. The state network is organized to the level of Regional Health, located in the municipalities of each region headquarters, with the existence of Ombudsman regional dialogues . In Rio Vermelho Health Region , we observed a number of issues regarding the Ombudsman work that were impeding the advance of the network to the municipal level. This study intended to raise awareness of the local health managers in the region, under the Inter-Regional Commission - CIR, on the role of the SUS Ombudsman and its importance and thereby to get achieving maximum response time to citizens, to institute the responsible staff for the Municipal Ombudsman Health and to deploy SUS Ombudman System in 100% of the municipalities in the region. For this, we used an Intervention Project, based on the assumptions of action research. The intervention was structured in the form of an action plan and implemented through strategies developed by the Department of Rio Vermelho Goiás Health Region in partnership with the Management of the Ombudsman, both organs of the State Office of Health. As results, we have obtained: a. pact of maximum response to ombudsman demands directed to municipalities, the setting of the responsible ones by Municipal Ombudsman in 16 municipalities in Rio Vermelho Region and the expansion of the network state Ombudsman with the implementation of SUS Ombudsman system in 15 municipalities. We have noted that in a Health Region, it is fundamental the integration of Regional Health with municipalities under their geographical jurisdiction, in particular, within the CIR space, since this integration when directed to building or strengthening the process regionalization of health always results in advances in the Regional System. Using the space of CIR to discuss the strengthening of the Ombudsman allowed us to comprehend the need for it in a network structure and to include municipalities on network. As the new structure and workflow established in the region, it will be possible to achieve new breakthroughs in the management of the Ombudsman demands such as: to reduce further the response time, to decrease the number of unanswered demands and to use the information in the management system, both in regional and municipal levels / A Ouvidoria do SUS é um canal de escuta qualificada dos cidadãos capaz de garantir a eles o direito fundamental à saúde, na medida em que apresenta às instâncias de gestão do sistema as necessidades ou fraquezas apontadas pelos cidadãos/usuários. Para o perfeito funcionamento da Ouvidoria do SUS ela deve ser configurada em Rede com a implantação do software de gestão das demandas: sistema OuvidorSUS. No Estado de Goiás, até o início de 2014, o número de municípios com o sistema implantado era extremamente reduzido. A rede estadual está organizada até o nível das Regionais de Saúde, localizadas nos municípios sede de cada Região, com a existência de interlocuções regionais de Ouvidoria. Na Região de Saúde Rio Vermelho, observou-se uma série de problemas em torno do trabalho da Ouvidoria do SUS que estavam impedindo o avanço da rede à esfera municipal. O presente trabalho objetivou sensibilizar os gestores municipais de saúde da região, no âmbito da Comissão Intergestores Regional – CIR, quanto ao papel e a importância da Ouvidoria do SUS e com isso conseguir pactuar prazo máximo de resposta aos cidadãos, instituir os responsáveis pela Ouvidoria Municipal de Saúde e implantar o Sistema OuvidorSUS em 100% dos municípios da Região. Para tanto, utilizou-se de um Projeto de Intervenção, fundamentado nos pressupostos da pesquisa-ação. A intervenção foi estruturada em forma de plano de ação e operacionalizada através de estratégias desenvolvidas pela Gerência da Regional de Saúde Rio Vermelho-Goiás em parceria com a Gerência de Ouvidoria, ambos órgãos da Secretaria de Estado da Saúde. Como resultados obteve-se: a pactuação do prazo máximo de resposta às demandas de ouvidoria encaminhadas aos municípios, a configuração dos responsáveis pelas Ouvidorias Municipais de 16 municípios da Região Rio Vermelho e a expansão da rede estadual de Ouvidoria com a implantação do sistema OuvidorSUS em 15 municípios. Notou-se que em uma Região de Saúde é fundamental a integração da Regional de Saúde com os municípios sob sua jurisdição geográfica, em especial, dentro do espaço da CIR, uma vez que essa integração quando orientada no sentido de construção ou fortalecimento do processo de regionalização da saúde sempre resultará em avanços do Sistema Regional. Utilizar o espaço da CIR para a discussão do fortalecimento da Ouvidoria possibilitou a compreensão da necessidade de estrutura-la em rede e incluir os municípios nessa rede. Como a nova estrutura e fluxo de trabalho estabelecido na Região será possível atingir novos avanços na gestão das demandas de Ouvidoria tais como: reduzir ainda mais o prazo de resposta, diminuir o número de demandas não respondidas e utilizar as informações do sistema na gestão do sistema regional e municipal.

Syftet med studien var att undersöka hur olika brottsförebyggande aktörer ser på det 364 dagar långa uppehållet av skjutningar som varade i Linköping mellan 28 januari 2022 och 27 januari 2023. Syftet var även att studera hur aktörerna ser på förebyggande arbete mot skjutningar i Linköping på ett övergripande plan. För att studera detta har kvalitativa intervjuer genomförts med sex relevanta brottsförebyggande aktörer i kommunen. Resultatet visade att uppehållet utifrån informanternas beskrivning till stor del berodde på tillfälligheter som lett till avhållsamhet hos de som annars genomför skjutningar. Aktörerna hade dock tilltro till det egna och andra aktörers arbete på området, både preventivt och ingripande, och menade att samverkan mellan aktörerna är fundamentalt i arbetet mot skjutningar. De viktigaste slutsatserna var att det inte går att säkerställa varför uppehållet uppstod, men att aktörernas bilder av uppehållet och vilka åtgärder som fungerar var samstämmiga. Dessa åtgärder avser främst samverkan och närvaro. / The purpose of this study was to examine the perspectives of crime prevention actors regarding the 364-day absence of shootings in Linköping between January 28, 2022, and January 27, 2023. Additionally, the study aims to investigate how these actors perceive preventive efforts against shootings in Linköping. Qualitative interviews were conducted with six relevant crime prevention actors in Linköping to examine these aspects. The findings revealed that, according to the informants' descriptions, the absence of shootings during this period was largely due to coincidental factors that abstained potential perpetrators. Nevertheless, the actors expressed confidence in the effectiveness of their own and other actors' preventive and intervention initiatives, emphasizing the fundamental role of interagency collaboration in preventing shootings. The study concludes that while specific reasons for the absence cannot be determined, actors' perceptions and the importance of interagency collaboration was consistent. The findings highlight interagency collaboration and active presence in crime prevention.

Homelessness is a pressing social and health concern that affects Māori disproportionately. This research explores the provision of mental health services to Māori who are homeless. The thesis has two primary aims. First, to document the experiences of Māori homeless people who live with mental health concerns and their relationships with mental health professionals. Second, to document the experiences of mental health professionals and how they interact with, provide care for, and build relationships with Māori Homeless. The skills of, and the difficulties faced by these professionals in provisions of quality of care are also considered. Three male and three female homeless participants were recruited from the Waikato and Auckland regions. All participants had received care from Non Governmental Organisations (NGOs) and/or District Health Board services (DHB). Participating mental health professionals included one female and five males. Mental health professionals included counsellors, therapists, psychologists, social workers, crisis team coordinator, and a cultural advisor. All participants took part in individual semi-structured interviews conducted in an open and conversational manner. Key themes for homeless participants included their general life histories of mental illness, mental health service use, relationship with professionals, cultural issues, and concerns that Māori homeless wanted to discuss. Key themes for mental health professionals included their approaches when working with homeless people, relationship building, barriers to working with this group and possible solutions, linking with other professionals or organisations, and issues mental health professionals wanted to discuss. Findings highlight the importance of strong therapeutic relationships between homeless clients and mental health professionals, the need for more joined up (multi-level agency) approach to service delivery, and the importance of Māori ideology in restoring wellbeing and dignity. Findings suggest that the effectiveness of mental health service delivery relies in part on information provided by stakeholders. Information provided by homeless people and mental health professionals informs both service delivery and the ways in which practitioners can best support the needs of homeless people.