The nature of jobs is changing as the global economy force organizations to become competitive and more of a virtual organisation of which the focus is more on team work. It is natural to look after the sick, elderly, disabled and children though those who care for these people tend to be forgotten. This study is an investigation of one of these informal caregivers. The roads on this journey (study) with the various cross-roads, intersections, paths and tracks were explored by means of multiple qualitative approaches. The respondent received an active role to voice her story as transcribed in her diaries. She deconstructed it accordingly of which the complexities thereof was holistically processed by means of Gabek (GAnzheitliche BEwältigung von Komplexität – a holistic processing of complexity). The uniqueness of this story can not necessarily be generalised though it can be used to prospectively identify the needs of the respondent. This can lead to adverse research outcomes associated with caregiving and target them for a prevention-focused intervention for others. This will help employers and employees in the art of balancing family responsibilities and workplace outputs. / AFRIKAANS : Die aard van werk verander voortdurend namate die wêreldwye ekonomie organisasies dwing om al meer kompeterend mee te ding en ‘n spanbenadering te volg. Om siekes, oues van dae, kinders en gestremdes te versorg, is ‘n normale verantwoordelikheid in die samelewing, maar die versorgers self word afgeskeep. Hierdie studie fokus op die verhaal en belewenis van sodanige versorger. Die bane van die ondersoekreis met hulle verskeie kruispaaie, kruisings en spore is via veelvuldige kwalitatiewe weë ondersoek. Die respondent in die ondersoek het 'n aktiewe rol ingeneem om sodoende haar verhaal te verwoord deur middel van die dekonstruksie van haar dagboek. Die verweefde dinamiek hiervan is holisties prosesseer via die GABEK metodiek (GAnzheitliche BEwältigung von Komplexität –'n holistiese prossesering van kompleksiteit). Weens die uniekheid en subjektiwiteit van die verhaal, kan die spesifieke uitkomste hiervan nie noodwendig veralgemeen word nie, maar kan die behoeftes van die spesifieke informele versorger uitgewys word. Dit kan die weg baan vir wyer navorsing en moontlik lei tot sinvolle intervensie aan ander informele versorgers. Dit sal werkgewers en werknemers help in die fyn kuns om gesinsverantwoordelikhede en werksplek-uitsette sinvol te kan balanseer. / Dissertation (MCom)--University of Pretoria, 2010. / Human Resource Management / unrestricted

目前我國公務人員考績制度中的｢考列甲等比率設限｣措施，乃係考試院為改善公務人員考績長期以來評價浮寬(rating inflation)現象所為，然此舉卻使考核者深感打考績是一項沉重的行政負擔，而改以｢均賞少罰｣心態，對受考核者核予偏離實際工作表現的評價，導致考績綜覈名實、信賞必罰的績效管理功能嚴重失靈。故本研究以新北市政府一級機關業務單位為研究對象，探討渠等在｢考列甲等比率設限｣措施下，是否具有按受考核者客觀工作表現作出排序的能力，及影響渠等依此做出適當績效評價意願的因素。 本研究採用深度訪談法，藉由Park於2014年提出的公部門考核者動機模型，抽取與本文研究興趣有關的因素後，重新歸納建構本研究的分析模型，並以此模型內所用分析元素作為訪談設計、資料蒐集、分析的依據。研究後得出以下結論：（一）考核者具有考評能力，且辦理考績的過程乃是一個具有時間序列概念的動態性過程；（二）所感受到的課責強度將視來源而異且具有正、負面效果；（三）誘因設計牽動考核者動機與相應考核策略；（四）業務性質將影響考核動機與考核策略二者間之關係；（五）現行考績制度對積極管理作用是有限的。 綜上，本研究提出三項建議：（一）授權各主管機關視整體施政目標及業務特性研訂考績評比及平時考核指標；（二）考績辦理方式多元化，藉由增列「優等」及透過團體績效評核等方式，發揮獎賞及汰劣功能；（三）賦予考核者更多權力，透過允許機關作出更具多元化的裁量或對制度設計擁有較多的自我控制，以增加考核者管理工具並發揮考績積極管考功能。