This Master’s thesis is the first to quantitatively study the prevalence of library anxiety at a Swedish university. Library anxiety is a concept describing the negative feelings students can experience when using the library. The study was conducted using web questionnaires sent out to 512 students at Växjö university. 38 % responded and the results were analysed with the help of, amongst other methods, correlation studies. The results were also compared to previous studies. The conclusion from the study was that the Swedish students didn’t seem to suffer from library anxiety to the same extent as students in previous international studies. It was estimated that around 5 % of the respondents suffered from library anxiety. The respondents were most anxious with respect to the information search process. To examine if any group of students suffered more library anxiety, several background questions were asked. It was found that the students’ library anxiety varied with respect to how often they visited the library and how long they had studied at Växjö university. Women were more likely to experience library anxiety than men regarding the library environment, while men were more anxious with respect to the information search process. Young respondents were more anxious than the older concerning the library staff, while the older ones were more library anxious regarding the library environment and the library’s technical resources. No connection was found between which department the respondent studied at and how much library anxiety he or she suffered. / Uppsatsnivå: D

This study explored what effect information literacy instruction (ILI) may have on both a generalized anxiety state and library anxiety specifically. The population studied was international students using resources in a community college. Library anxiety among international students begins with certain barriers that cause anxiety (i.e., language/communication barriers, adjusting to a new education/library system and general cultural adjustments). Library Anxiety is common among college students and is characterized by feelings of negative emotions including, ruminations, tension, fear and mental disorganization (Jiao & Onwuegbuzie, 1999a). This often occurs when a student contemplates conducting research in a library and is due to any number of perceived inabilities about using the library. In order for students to become successful in their information seeking behavior this anxiety needs to be reduced. The study used two groups of international students enrolled in the English for Speakers of other Languages (ESOL) program taking credit courses. Each student completed Bostick's Library Anxiety Scale (LAS) and Spielberger's State-Trait Anxiety Inventory (STAI) to assess anxiety level before and after treatment. Subjects were given a research assignment that required them to use library resources. Treatment: Group 1 (experimental group) attended several library instruction classes (the instruction used Kuhltau's information search process model). Group 2 (control group) was in the library working on assignment but did not receive any formal library instruction. After the treatment the researcher and ESOL program instructor(s) measured the level of anxiety between groups. ANCOVA was used to analyze Hypotheses 1 and 2, which compared pretest and posttest for each group. Research assignment grades were used to analyze Hypothesis 3 comparing outcomes among the two groups. The results of the analysis ascertained that ILI was associated with reducing state and library anxiety among international students when given an assignment using library resources.

Information technology is constantly changing, and if academic users are to make best use of these resources, they must sustain efficient information-seeking behaviour. This study explores the information-seeking behaviour of graduate students at Kuwait University, and investigates the factors influencing that behaviour. The population also includes faculty members engaged in teaching and supervising graduate students, and academic librarians. Adopting Wilson's information-seeking model (1999) as the theoretical framework, the study identifies factors influencing graduate students' information behaviour and formulates hypotheses that illustrate the relationship between the different variables. The use of this model provides useful insights into determinants of the information-seeking behaviour patterns of students in a multidisciplinary graduate context. The research uses a mixed method approach, comprising questionnaire survey, focus groups and semi-structured interviews. Application of the Critical Incident Technique method provided in-depth data about the patterns of information-seeking behaviour of both graduate students and faculty members. Logistic regression revealed that significant factors related to library awareness, information literacy, organisational and environmental issues, source characteristics, and demographics act as determinants of the patterns of students' information-seeking behaviour. Uneasiness on the part of graduate students towards using the library and consulting its personnel reflects a broader negative perception of the role of the library in shaping students' information-searching patterns. The clearest finding that emerged from the analysis of the students' information literacy dimension was that the majority of graduate students still face difficulties in finding the appropriate information resources, particularly when using resources that need advanced search strategies. Both quantitative and qualitative analyses revealed a heavy reliance on the information resources that require least effort (search engines, Internet websites, and personal contacts). Further, results revealed that graduate students are overwhelmed by an information overload, which leads them to become anxious about finding the appropriate information resources. Based on the results of the research, recommendations are made to further explore the information-seeking behaviour patterns of graduate students in order to enhance their information literacy skills. Improving information-seeking behaviour and enhancing the information literacy of students require interventions on various fronts: faculty members, academic librarians, the university administration, and graduate students themselves.

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<p>The aim of this Master’s thesis is to investigate Umeå University Library’s provision for its visiting international students. Questions addressed include: whether this library considers its international students to have specific needs which are different from those of domestic students; what kind of provision is offered to international students; and whether and what kind of affective barriers international students experience in this academic library.</p><p>For this case study two semi-structured interview questionnaires were designed, one for librarians and the other for international students. Three contact librarians and five international students were interviewed. The students differ as to nationality, gender, and level of education. They are non-native English speakers and have stayed in Sweden longer than six months.</p><p>The theoretical framework for this study is partially based on Budd’s library instruction model and partially on Bostick‘s five dimensions of library anxiety: barriers with staff, affective barriers, comfort with the library, knowledge of the library, and mechanical barriers.</p><p>The empirical findings are that apart from a library introduction and a library tour the library does not provide any special services for international students. The library appears to work on a one-size-fits-all assumption, sprinkled with a feel-free-to-ask-me attitude, rather than offering course-integrated library instruction sessions. At best, international students might get one timely library instruction opportunity. At worst, they use the library only for studying in it rather than for information searching. The study confirms the findings from the literature that the international students experience library anxiety. In order to overcome this anxiety, this thesis proposes that library instruction sessions are introduced into all international programmes and courses; that a liaison librarian should be appointed; and that a library website tailored to the needs of international students should be designed.</p>

The aim of this Master’s thesis is to investigate Umeå University Library’s provision for its visiting international students. Questions addressed include: whether this library considers its international students to have specific needs which are different from those of domestic students; what kind of provision is offered to international students; and whether and what kind of affective barriers international students experience in this academic library. For this case study two semi-structured interview questionnaires were designed, one for librarians and the other for international students. Three contact librarians and five international students were interviewed. The students differ as to nationality, gender, and level of education. They are non-native English speakers and have stayed in Sweden longer than six months. The theoretical framework for this study is partially based on Budd’s library instruction model and partially on Bostick‘s five dimensions of library anxiety: barriers with staff, affective barriers, comfort with the library, knowledge of the library, and mechanical barriers. The empirical findings are that apart from a library introduction and a library tour the library does not provide any special services for international students. The library appears to work on a one-size-fits-all assumption, sprinkled with a feel-free-to-ask-me attitude, rather than offering course-integrated library instruction sessions. At best, international students might get one timely library instruction opportunity. At worst, they use the library only for studying in it rather than for information searching. The study confirms the findings from the literature that the international students experience library anxiety. In order to overcome this anxiety, this thesis proposes that library instruction sessions are introduced into all international programmes and courses; that a liaison librarian should be appointed; and that a library website tailored to the needs of international students should be designed.

La ansiedad bibliotecaria (AB) es el estado de incertidumbre que experimentan algunos usuarios cuando acuden a la biblioteca, cuyo estudio comenzó en los años 80, pero que carece de un análisis métrico actualizado. El objetivo de este estudio fue hacer un análisis bibliométrico y cienciométrico de los artículos sobre AB indizados en la base de datos Scopus entre 1989 y 2018. Se analizaron 118 publicaciones según indicadores de producción, colaboración, impacto y mapas bibliométricos. Se encontró que las publicaciones sobre AB han aumentado progresivamente, que la colaboración de autores fue baja, que una revista influyente en el área fue Library Review, y que los autores con más impacto fueron Onwuegbuzie y Jiao. Asimismo, destacaron palabras clave sobre la formación del usuario y cuatro frentes de investigación: instrumentos de medición, resultados, marcos teóricos y tipos de unidades de análisis. Dichos resultados sugieren que la AB es un tema fructífero de investigación. / Library anxiety (LA) is the state of uncertainty experienced by some users when they come to the library, the study of which began in the 1980s but lacks updated metric analysis. The objective of this study was to make a bibliometric and scientometric analysis of the articles on LA indexed in the Scopus database between 1989 and 2018. 118 publications were analyzed according to indicators of production, collaboration, impact and bibliometric maps. It was found that publications on LA have progressively increased, that the collaboration of authors was low, that an influential journal in the area was Library Review, and that the authors with the greater impact were Onwuegbuzie and Jiao. Also, keywords on user training and four research fronts were highlighted: measurement instruments, results, theoretical frameworks and types of analysis units. These results suggest that LA is a fruitful research topic. / Revisón por pares

Library anxiety has been a concept since 1986, when Constance A. Mellon coined the phenomenon through her qualitative study on feelings that students experienced when interacting with academic libraries. In this essay we are looking at the origin of the concept through earlier research on the known barriers, trying to see what makes library anxiety unique compared to other seemingly related concepts, for example information anxiety. We’ve found many different concepts which can be part of library anxiety, or vice-versa, and many different extensions of LAS – the original scale to measure library anxiety. We aim to unravel some of those concepts we find of importance for library anxiety and its discourse. Looking at this through the lenses of Koselleck’s take on conceptual history, we see possible conflicts on where the concept library anxiety are heading; depending on what aspects of the concept the researcher read into and focusing on and in what context and time the articles were made. We also try to see who is considered responsible for shaping the discourse and if there is some kind of hegemonic struggle therein.

<p>The overall goal of this dissertation is to predict and explain how information literacy instruction (ILI) influences the adoption of online library resources (OLRs) by business students. This dissertation has two other important goals. First, this dissertation aims to assess the efficacy of active ILI and passive ILI. Second, this dissertation seeks to examine the role that OLR self-efficacy and OLR anxiety play in influencing ILI learning outcomes and the adoption of OLRs.</p> <p>To achieve these goals, a theoretical model was developed that integrates research on ILI outcomes and technology adoption. To test this model, a web-based survey was developed and administered to 337 business students at McMaster University.</p> <p>This dissertation makes several important contributions to theory. First, the findings from the analysis of the structural equation model confirm that the Technology Acceptance Model is an appropriate tool for studying the adoption of OLRs. Second, the findings indicate that amount of ILI is not a significant predictor of the adoption of OLRs. Third, though the amount of ILI was not found to be a predictor of OLR self-efficacy or OLR anxiety in the quantitative analysis, results from the qualitative analysis suggest that ILI increases self-efficacy and reduces anxiety. Fourth, the findings suggest that OLR self-efficacy and OLR anxiety are significant determinants of the adoption of OLRs where OLR self-efficacy was the strongest determinant of the adoption of OLRs. Last, consistent with Bandura’s social cognitive theory, OLR self-efficacy and OLR anxiety were found to be significantly negatively correlated; a partial mediation effect of OLR anxiety on the relationship between OLR self-efficacy and the perceived ease of use of OLRs was supported.</p> <p>This dissertation makes a contribution to practice by revealing that instructors should focus on delivering higher quality ILI rather than higher amounts of ILI. In particular, training interventions should be designed to promote OLR self-efficacy among business students, especially among students who have received the least amount of ILI.</p> / Doctor of Philosophy (PhD)