Masters in Public Administration - MPA / This study is about the application of a negotiated model of training needs analysis in the Registry/Messengers" Division of the Cape Town City Council. The negotiated model of training needs analysis is predicated on the formation of the performance evaluation committees. These committees comprise the assessees, the line managers, the peers and the trainers. Their primary responsibility is to address issues of performance ratings, causes of performance discrepancies, training solutions and/or non-training solutions in the key performance areas of individual employees who belong to the various job families. The study argues that the current application of the traditional model of training needs analysis in the RegistryfMessengers' Division which is both "menu-driven" and "line management-driven", is not scientific and participatory in form and nature. The study has four objectives. The first was to give some background to the RegistryfMessengers' Division. This painted a picture of the organisation, management and functions of the RegistryfMessengers' Division. The second objective was to provide a conceptual framework of the study by examining the existing literature on the contending models of training needs analyses, namely, the traditional model of training needs analysis and the negotiated model of training needs analysis, in public organisations. The third objective was to adopt and apply the negotiated model of training needs analysis in the RegistryfMessengers' Division. The fourth objective was to recommend the institutionalisation of the negotiated model of training needs analysis in the RegistryfMessengers' Division in “particular and the Cape Town City Council in general- given the fact that its strengths far outweigh its weaknesses. The study concludes inter alia, that th~ current application of the traditional model of training needs analysis in the Registry/ Messengers' Division should be replaced by the negotiated model of training needs analysis considering the fact that the latter allowed the collective and scientific determination of the training needs of the employees. The study then recommends the adoption of the negotiated model of training needs analysis in the Registry/ Messengers' Division in particular and the Cape Town City Council in general. However, the following factors and issues need to be taken into account to ensure the effective implementation of the negotiated model of training needs analysis in the organization, for example, educating the employees about the new approach to training needs analysis; identification of key performance areas; conducting an organization wide training needs analysis; development of performance standards for the key performance areas; formation of performance evaluation committees in the various job families; and agreement upon the performance rating scale

This study focuses on how leadership is constructed in the Social Service of Sweden. The aim is to study how first line managers experience expectations on themselves as leaders and how they handle these as well as how they perceive their possibility to live up to these expectations. The study is based on eight interviews with first line managers in the fields of Social Service. Even though the result show that first line managers experience a lot of, sometimes conflicting, expectations, both from within the organisation but also external expectations from society, they feel that they can handle the pressure. The managers appear to have developed strategies to handle these expectations by re-formulating them into new expectations that is easier to live up to. Also, they believe that they have good opportunities as they feel supported in their work and they have a good self-esteem. Overall the interviewed first line managers don’t describe themselves as stressed or overworked, troubled with meeting up to expectations on them, which somewhat contradicts the result of previous research.

Diss. med. dent. Zürich. / Literaturverz.

Depuis les années 2000, la France a mis en place d'importantes politiques de réformes de l'Etat. Ayant pour ambition affichée de moderniser la gestion de l'Etat en le recentrant sur ses missions prioritaires comme améliorer le service rendu à l'usager et réduire les dépenses publiques, ces réformes ont des répercussions sur l'ensemble des acteurs, et notamment sur les cadres de proximité. Pris en tenaille entre leur hiérarchie qui fixe des objectifs de performance et leur équipe qui « fait » le travail, ces cadres traduisent au quotidien les objectifs en missions concrètes.Dans le but de mieux comprendre cette posture d'équilibriste et ses conséquences sur l'activité et la santé des cadres, cette thèse s'intéresse à l'activité des cadres de proximité de la Direction Générale des Finances Publiques (DGFiP), créée en 2008 et qui s'inscrit dans la ligne du New Public Management. Ces cadres A encadrants sont issus des deux anciennes filières distinguées avant la fusion, et dont les cultures respectives diffèrent au niveau de l'approche du pilotage par la performance et de la relation aux agents. Dans une administration en changement permanent, ils sont tiraillés par des injonctions contradictoires, qui remettent continuellement en question leur positionnement vis-à-vis de la hiérarchie versus équipe encadrée, des objectifs de performance versus conditions de vie au travail, des logiques managériales versus logiques de technicité du métier. Un détour par la littérature pluridisciplinaire (sciences de gestion, sociologie, psychologie), abondante notamment sur le rôle et le positionnement des cadres de proximité, pointe pourtant un creux sur le contenu-même de ce travail. En ergonomie, les quelques recherches sur le travail des cadres de proximité s'intéressent plutôt à l'analyse des situations de travail. Nous proposons pour notre part d'analyser cette activité sous le prisme des parcours professionnels au sens de Gaudart & Ledoux (2013), c'est-à-dire comme une succession d'emplois ou de fonctions d'une part, et d'autre part un parcours de travail entendu comme un accroissement du temps vécu (Molinié, Gaudart & Pueyo, 2012) pointant les rôles de l'expérience. Notre objectif est de comprendre à la fois comment les transformations du travail impactent l'activité des cadres de proximité et en quoi l'expérience peut être une ressource dans la réalisation de cette activité, notamment vis-à-vis de la régulation du couple distances/proximités par ces cadres.Notre stratégie de recherche combine cinq méthodes : l'analyse d'un dispositif existant dénommé « espace de dialogue » et de ses contenus ; des entretiens notamment de reconstitution des parcours professionnels et sur le dialogue de gestion ; des observations de l'activité de 14 cadres de proximité ; des auto-confrontations à partir des traces de l'activité ; et l'organisation d'ateliers réflexifs. / Since the 2000s, France set up important policies of State reforms. The aim of these reforms is to modernize the French State management by refocusing this one on its missions' priority as to improve the service provided to the user and to reduce the public spending. These reforms have repercussions on all the actors, in particular on the first-line managers. Between their hierarchy which sets goals of performance and their teams which “do” the work, these first-line managers translate day-to-day the objectives into concrete missions.In order to understand this balanced posture and its consequences on the activity and on the health of managers, this thesis is interested in the activity of the Head office of the Public finances' first-line managers. This administration was created in 2008 and joins in the line of New Public Management. This kind of managers is from the two former sectors which existed before the merger: the respective cultures differ in the approach of performance-based management and the relation to the agents. In an administration in permanent change, the first-line managers are pulled by contradictory orders. This kind of orders questions constantly the positioning towards the hierarchy and supervised team, towards objectives of performance and living conditions at work, towards logics of technical skill and managerial logics. Although the multidisciplinary literature – sciences of management, sociology, psychology – is extensive in particular on the role and the positioning of the first-line managers, the contents of their work are few approached. In ergonomics, some researches on the work of the first-line managers are rather interested in the analysis of working situations. For our part, we suggest analyzing this activity under the prism of the careers (Gaudart & Ledoux, 2013). These careers represent a succession of jobs or functions and a working course with an increase of real-life time (Molinié, Gaudart & Pueyo, 2012) which points at the experience's roles. Our two objectives are to understand how the work transformations impact on the first-line managers' activity and how the experience can be a resource to realize this activity, in particular to regulate the couple closeness / distances by these managers.Our strategy of research combines five methods: the analysis of an existing “space of dialogue” plan and its contents, interviews of the careers' reconstruction, observations of the 14 managers' activity, auto-confrontations from the tracks of the activity, and the organization of reflexive workshops.

This doctoral thesis addresses human resource management in project-based organisations. The aim is to explore the challenges for HRM in project-based organisations and the changes in people management systems to meet these challenges. The thesis consists of a compilation of six papers and an extended summary. The research reported in the thesis is based on a combination of multiple, comparative, and single case studies of project-based organisations. The core case studies have been conducted at Saab Aerosystems, AstraZeneca, Volvo Car Corporation, and Tetra Pak. The results indicate central challenges regarding competence development and career structures, performance review processes and reputation of project workers, and the increased responsibility and pressured work environment for project workers. They further indicate that many of these challenges are handled through a more HR-oriented line manager role, while HR departments are downsized and centralised. The thesis hence emphasises the need to understand HRM as a dimension of management in which various players share the responsibility for its design and performance. To conclude, the thesis applies a capabilities perspective on project-based organisations and develops a conceptual framework that embraces people capability: the organisational capability to manage the relation between people and their organisational context. In this framework, people management systems improve people capability when they integrate it with strategic, functional, and project capabilities. It is suggested that the people capability framework provides new possibilities to analyse HRM in project-based organisations and to explain the changes in people management systems that are needed to align them to the project-based context. / I avhandlingen studeras human resource management (HRM) i projektbaserade organisationer. Syftet är att utforska de utmaningar som HRM i projektbaserade organisationer möter på grund av de speciella karaktärsdrag som denna organisationsform har, samt hur personalarbetet i denna typ av organisationer förändras för att anpassas till ett projektbaserat arbetssätt. Avhandlingen är en sammanläggningsavhandling bestående av sex artiklar och kappa, författade på engelska. Artiklarna bygger på fallstudier av projektintensiva och kunskapsintensiva organisationer. De centrala fallstudierna har genomförts på Saab Aerosystems, AstraZeneca, Volvo Car Corporation och Tetra Pak. Avhandlingen visar på utmaningar gällande kompetensutveckling och karriärvägar, utvärderingsprocesser och rykte för projektmedarbetare, samt individens ökade ansvar och tidspressade arbetssituation. De visar vidare på att många av dessa utmaningar framför allt hanteras genom en mer HR-orienterad roll för första linjens chefer medan personalavdelningar minskas och centraliseras. I avhandlingen tydliggörs därför vikten av att förstå HRM som en dimension av management där flera aktörer tillsammans bidrar till dess utförande och uppbyggnad. Avslutningsvis används ett perspektiv som fokuserar organisatoriska förmågor i projektbaserade företag för att utveckla en konceptuell modell för people capability: den organisatoriska förmågan att hantera relationen mellan individer och deras organisatoriska kontext. Modellens utgångspunkt är att personalarbetet i projektbaserade organisationer kan bidra till en förbättrad people capability om det integrerar denna förmåga med strategiska, funktionella och projektförmågor. I avhandlingen föreslås att people capability modellen ger nya möjligheter att analysera HRM i projektbaserade organisationer och att förklara de förändringar personalarbetet som krävs för att anpassa det till det projektbaserade arbetssättet.

The work is dedicated to Corporate Social Responsibility (CSR) and its application in the hotel. Part of this work are interviews with representatives of hotels representing the CSR best practices and interviews with other selected subjects. Comparison of the information reflects the current status of implementation of CSR in hotel management in the Czech Republic. The output of work is created CSR matrix. According the principles of 3 BL management matrix visualizes the organization current level of Corporate Social Responsibility and the impact of its activities on a particular area of CSR.