MAdmin / Department of Public and Development Administration / See the attached abstract below

MURP / Department of Urban and Regional Planning / Rural municipalities in South Africa have been grappling with delivering quality services to communities due to shrinking revenue bases over the last ten years. The study explored the relationship between consumer debt recovery and municipal service delivery in three selected municipalities in Vhembe District, Limpopo Province. The implications of revenue collection in rural areas was examined through the computation of the Coefficient Effect Size Model which aimed at proving whether rurality had an effect on payment of rates and taxes. A combination of Goal Achievement Matrix and Correlation Quotient analysis were used to explain the linkage between service delivery and the resource base of rural municipalities. The Rurality Quotient and the Coefficient Effect Size were both developed in the study to link the rurality nature of municipalities to the viability of rural municipalities to provide services. The review of literature incorporated an appraisal of municipal policy documents such as the Integrated Development Plans, Spatial Development Plans, Annual Budget Reports and Service Delivery Budget Implementation Plan. The study findings revealed that consumer debts resulted in rural municipalities failing to generate revenue thus affecting internal revenue pockets. Furthermore it was discovered that rural municipalities were recording a negative effect size as well as a negative Rurality Quotient thus proving that rurality directly affected the level of payment of services. The projection showed a significant probability of a steady increase in consumer debts in rural municipalities in the next ten years if the issues and challenges are not addressed effectively. Therefore a Rural Consumer Debt Recovery Framework tool was proposed to provide clear guidelines on how rural municipalities can deal with non-payment of rates and taxes. In addition to this a review and update of all revenue enhancement policies such as the Credit Control and Debt Collection Policy to match the changes occurring over time in rural municipalities is necessary to change the current status of revenue collection in municipalities. / NRF

PhDRDV / Institute for Rural Development / In other parts of sub-Saharan Africa, Traditional Councils (TCs) have always been central to the governance of rural communities. In South Africa, they were restructured in 2003 in order to promote effective leadership and good governance. According to the Traditional Leadership and Governance Framework Act 41 of 2003, TCs are responsible for land administration, promotion of peace and stability, facilitating service delivery and building sustainable social cohesion in rural communities, among others. In Vhembe District, for example, land disputes, violent protests and xenophobic attacks are experienced. This situation raises the question whether TCs are really functional. Multi stage stratified random sampling was used to select six out of the 43 TCs in the Vhembe District for the purpose of the current study. Age, gender and degree of rurality were considered when selecting respondents. Using the exploratory sequential mixed methods design, a series of studies were conducted to suggest a functionality index for TCs. The first study was conducted to clarify the meaning of rural development as perceived by grassroots communities. Focus group discussions, observation and preference ranking were used to collect data in the six TCs. Using Atlas Ti version 7.5 software, standard of living, service provision, empowerment, agricultural practice, economic development, shopping malls, indigenous culture and traditions, competent human resource and spatial planning were identified as key elements of rural development. The Friedman test of the IBM Statistical Package for Social Sciences (SPSS) version 25 was used to calculate the mean ranks of the identified themes. Most respondents (mean rank 7.57) defined rural development in terms of service delivery with construction of shopping centres (mean rank 3.90) and promotion of culture ( mean rank 3.65) being the least popular views. Wilcoxon signed-rank test (P < 0. 01) confirmed service delivery and standard of life to be the most preferred indicators of rural development. The second study was to explain the roles of TCS in developing rural communities. In addition to reviewing previous literature and legislations, focus group discussions, observations and preference ranking techniques were used to explain the roles of TCs in rural development. Service delivery, land administration, management of resources, social welfare, administration of justice, economic development, records keeping, recruitment of investors, moral regeneration, culture and tradition, and communication were identified as key roles of TC in developing rural communities. The Friedman test was performed to calculate the mean ranks of each of the identified roles. The results indicated that provisioning of service delivery (mean rank 7.34) was the most preferred role TCs are expected to perform in developing rural communities with communication (mean rank 4.75) being the least preferred. Wilcoxon signedrank test (P=0.00) indicated that there was a remarkable significance difference between the most recognised role of TC (service delivery) and the other three (communication, culture and moral regeneration) which were identified as less important in the current study. It was evident in the study that various government policies that defines the roles of TCs did not provide specific duties traditional councillors should perform within the listed fields of functional domains. The third study was carried out to determine the major attributes of functional TCs in the Vhembe District of South Africa. Leadership and governance, resources, organisational structure, development programmes and social cohesion were the main five attributes of functional TCs identified in the study. Friedman test was computed to establish the mean ranks of each of the identified attributes. The study revealed that effective leadership and good governance (mean rank 3.71) was the most attribute contributing to the functionality of TCs in Vhembe rural communities with social cohesion (mean rank 2.03) being the least identified. The results of Wilcoxon signed-rank test (P < 0.01) indicated a significance difference only to those pairs of variables including social cohesion. Therefore, the study concluded that social cohesion was the least preferred attribute of functional TCs. The results of the study were used to develop an index for measuring the functionality of TCs in rural development. The equation is in the form: 􀜻􀯜 􀵌 􀟤 􀵅 􀟚􀬵􀜴 􀵅 􀟚􀬶􀜵 􀵅 􀟚􀬷􀜦􀜲 􀵅 􀟚􀬸􀜵􀜥 􀵅 􀟚􀬹􀜮􀜩 􀵅 􀟳 To become functional, traditional councillors should be equipped with leadership and governance skills for rural development. Based on the findings of the current study, it is further recommended that provisioning of basic services such as water, sanitation and electricity in Vhembe rural communities be prioritized over other programmes for development discussed in the study. Furthermore, the study recommends for establishment of guidelines explaining the roles of TCs and to be translated in local languages. / NRF

MAdmin / Department of Public and Development Administration / The main thrust of this study was to examine the effectiveness of the Public Protector’s office in enhancing ethical conduct: The Case of Vhembe District Municipal Area. After the attainment of democracy in 1994, South Africa established the Public Protector’s office and other institutions to enhance ethical conduct within the public service. Despite the establishment of the Public Protector’s office, ethical challenges remained a big problem to achieve good governance and efficient service delivery to the masses of Vhembe. This study followed a mixed research methods and employed a descriptive case study design with explanatory features characterised by the sequential explanatory model strategy in which the collection and analysis of quantitative data was done, followed by the next phase of collecting and analysing qualitative data. Participants in this study were Public Protector’s officials, Mayors, Municipal Managers, Civic Organizations and the representatives of the private (tendering) companies found in Vhembe. The empirical data were collected through questionnaire and semi-structured interview schedule and analysed using SPSS and thematic (content) analysis. Data collection and analysis followed the objectives of the study as a framework. The major finding of the study is that the Public Protector’s office is not effective enough to enhance ethical conduct due to its inability and lack of constitutional powers to enforce adherence and compliance with its recommendations after conducting investigations. As a result, this renders the Public Protector’s office ineffective and unable to enhance ethical conduct effectively. The study therefore, recommends that the Public Protector’s office needs to be provided with sufficient resources as well as more constitutional powers to enable it to enforce implementation and compliance with its recommendations. / NRF

MAdmin / Department of Public and Development Administration / The study focusses on the challenges militating against community participation on the Integrated Development Plan (IDP) process in Thulamela Local Municipality (TLM) and to find strategies to be used to enhance community participation on Integrated Development Plan. The study is based on matters of community participation and IDP in order to find out how community participation in the municipalities can influence the planning process in an integrated manner. The Constitution of the Republic of South Africa, 1996 (Act No. 108 of 1996) mandates local government to encourage the involvement of communities and community organisations in the matters of local government. IDP is the rightful platform to fulfil the aforementioned mandate in the local government. In this study, the researcher made use of a mixed research method where both qualitative and quantitative research methods are used. The research is qualitative in nature, but the quantitative method is also used in data interpretation, because data collected was based on the views and opinions of a large number of respondents and the analysis of results based on statistical significance. The researcher used the non-probability sampling and its subtype purposive sampling method to select the participants in this study. Questionnaires, interviews as well as literature were used to gather data in this research. Two types of data analysis were used when analysing the data. For data collected through interview, the researcher used thematic analysis (Narrative form) and for data collected through questionnaire, the researcher used International Business Machinery (IBM)- Statistical Product in Service Solutions (SPSS) Statistics V25. The researcher followed research ethics before conducting the study. The major findings of the study are: • The study found out that 38 (76%) of the respondents agreed that community members actively participate in IDP process. This is an indication that community members of Thulamela Local Municipality actively participate in IDP process. • The researcher found out that the majority of the respondents at 45 which constitutes 90% agreed that active community participation in IDP process plays an important role in the improvement of the basic service delivery. • The researcher found out that majority of the respondents at 35 which constitutes 70% of the respondents in the study agreed that community members are well informed about different types of participation in IDP process. • The researcher found out that majority of the respondents at 38 which constitutes 76% of the respondents in the study disagreed that there are enough resources to capacitate community members in order to participate actively in IDP process. v The main recommendations are: • The researcher recommends that community members should take a share of responsibility to actively participate in IDP process. Thus, the community members should consider it necessary that they strive to make community participation on IDP process fashionable. • The researcher recommends that there should be active community participation in IDP process because it plays an important role in the improvement of basic service delivery. Community participation in IDP process needs to be active for the basic service delivery to be improved. • The researcher recommends that community members should be well informed about different types of participation on IDP process. It is the responsibility of the municipality to inform community members about different types of community participation that they can use to participate in IDP process. • The researcher recommends that the municipality should make enough resources to capacitate community members in order to participate actively in IDP process available. The municipality should embark on a journey to raise funds either from other government sectors and/or private sectors. / NRF

MPM / OR Institute for Governance and Policy Studies / The study was carried out at Thulamela Local Municipality within Vhembe District Municipality in Limpopo Province in the Republic of South Africa. The study is about an investigation into the role of traditional leadership in community development: A case of Thulamela Local Municipality. In South Africa, municipalities, especially those which are found in rural areas, are faced with challenges that sometimes hamper development and thus service delivery to clients. These challenges are sometimes as a result of the way traditional leaders execute their role in service delivery in their areas. It is in this context that this study attempts to investigate the role of traditional leadership in community development and how this impacts on service delivery. Only quantitative method was used to collect data. Questionnaires were formulated and conducted to traditional leaders in Thulamela Local Municipality. Questionnaires were designed and administered to traditional leaders in Thulamela Local Municipality. The study seeks to investigate the role that traditional leaders play and how they can be capacitated to improve service delivery. The study seeks to find ways through which traditional leaders can be capacitated to perform their roles effectively in their communities. This study established clearly that traditional leaders play a role in maintaining law and order in their communities. It also became evident with this study that communication between traditional leaders and ward councillors leaves much to be desired. It revealed a trend that traditional leaders are needed, especially when communities embark on protests. / NRF

South Africa comes from an apartheid local government system that was structured to divide the citizens socially, economically, spatially and racially to ensure that only a small minority of South Africans benefited from the development and the resources of this country. Since 1994 government departments have undergone a number of transformation processes. The Employment Equity Act 55 of 1998 and affirmative action became instrumental in ensuring racial and gender representation within the local government structures. This study investigates the perceptions of racism, nepotism, fraud and other related problems which were perceived as a hindrance towards the effective implementation of affirmative action. The main findings of the study confirm that the implementation of affirmative action in municipalities is not effective due to lack of commitment from top management. It is anticipated that the implementation of Local Government Systems Amendment Act 7 of 2011, will enforce service delivery within municipalities. / Public Administration and Management / M. Tech. (Public Management)

Thesis (M.Dev.(Planning and Development)) -- University of Limpopo, 2022 / Mpumalanga Province has witnessed service delivery unrest and protests that destroyed the public infrastructure. There is thus an immediate need to conduct the study - to contribute to the body of knowledge, and to assist the concerned city under review. The service delivery challenges in the municipality are just a drop in the ocean, among the major problems in the sphere of the local government. Communities expect service delivery from their municipalities. Mpumalanga Province has witnessed unrest and protests, due to poor service delivery. The City of Mbombela is no exception. This study aims to examine the lack of service delivery to develop the communities in the Mbombela municipality due to shortage of capacity. The study assesses the strategies used in capacity building to improve service delivery. A qualitative research method is used to collect data. A sample of 15 respondents were interviewed using semi-structured interviews. The finding shows that the Mbombela Municipality has been playing a vital role in the provision of basic services to the local communities. However, the municipality faces several challenges related to service delivery, especially insufficient funds, corruption and political interference. The finding also highlights that the municipality lacks proper capacity building strategies for enhancing service delivery. The study recommends that mitigation measures could address these capacity-building challenges. These include enhancing recruitment, spending money wisely, avoiding politics and implementing strategies. Key words: Capacity building, service delivery, Mbombela Local Municipality

M. Tech. (Department Management Accounting, Faculty of Management Sciences), Vaal University of Technology. / Municipal debt has been steadily rising year after year, jeopardizing the financial stability of many municipalities. There is a commonly overlooked provision within the Municipal Finance Management Act, section 64(2)(a), that states that the municipal manager must ensure that the municipality has a functional credit management and debt collection system. However, it is also the obligation of municipal residents to ensure that they pay rates and taxes for the services supplied to them in order to ensure the sustainability of service supply. Municipalities rely on revenue collection to ensure their survival and viability. Due to the importance of this sphere of government, this study investigates whether residents respond to the credit management policy of the municipality and whether it is implemented effectively. The study does so by looking at the relationship between credit management policy implementation and service delivery in the selected municipality in Sedibeng District. The study followed a quantitative research methodology, using self-administered hard copy questionnaires to collect data from 510 residents of municipality A of Sedibeng District municipality. Seven (7) different locations with the demographic of municipality A of Sedibeng District were selected to participate in the study, with a response rate of 100%. Data were statistically analysed through SPSS and testing included correlation analysis, factor analysis, frequency counting and ANOVA testing. The data collected revealed that there is a lack of credit management policy implementation and enforcement when it comes to non-payment of municipal outstanding accounts. According to the quantitative findings, residents have a negative attitude towards the credit management policy. However, the findings also showed that there are factors that influence responsiveness such as poverty, (un)employment and educational level. The findings also revealed a significant relationship between credit management policy and service delivery. Failure to pay municipal debts results in poor service delivery by municipalities. because they lack the financial stability necessary to provide a sustainable service supply. In turn, poor service delivery results in residents refusing to pay municipal debts because they are unwilling to pay for poor services. Recommendations such as continuous review of critical debt recovery policies, rebates and discount granted to residents, the introduction of advanced technical systems, quality service delivery, employee training and development and the like will assist municipalities to improve the effectiveness of their credit management policy implementation. The limitations to of study entails difficulty in obtaining municipal ethical clearance, because municipal officers are concerned about confidentiality. Furthermore, there were the COVID-19 regulations posed by the South African government to curb the spread of COVID-19 which also had an impact in collecting data from participants. The findings may not be generalised to a larger population of all South African municipalities.

Thesis (MPAM.) -- University of Limpopo, 2022 / Deepening participatory governance in budgetary monitoring and evaluation in a local municipality is crucial to improve transparency and accountability in the use of public funds. Participatory governance warrants the provision of meaningful, purposeful and empowering opportunities and spaces for the engagement of residents in the affairs of a municipality. Despite being advocated as an effective mechanism for promoting good governance, particularly when implemented in budgetary monitoring and evaluation, participatory governance remains a neglected area of emphasis in local municipalities. This qualitative case study investigated the effectiveness of participatory governance in budgetary monitoring and evaluation in an information age in the case of Fetakgomo-Tubatse local municipality. The objectives were to assess the ward committee members' and municipal officials' understanding of participatory governance and its importance in the context of municipal governance; examine the scope of budgetary monitoring and evaluation as implemented in the municipality, the associated benefits and barriers to implementing participatory governance in budgetary monitoring and evaluation processes, and develop insights into the effectiveness and use of ICTs in information dissemination and accessibility in relation to the outcomes and impact of budgetary monitoring and evaluation. Face-to-face semi-structured interviews and open-ended qualitative questionnaires were used to collect primary data from municipal officials (N=8) and ward committee members (N=10). Non-probability sampling techniques (i.e., purposive and snowball sampling) were used to select the participants. Tesch’s eight-step descriptive data analysis technique was utilised to analyse the textual qualitative data gathered. This research report provides the main findings and conclusions based on the objectives that the study aimed to achieve. Recommendations are made to strengthen the effectiveness of participatory governance in budgetary monitoring and evaluation in an information age in the case of the Fetakgomo-Tubatse local municipality and opportunities for future research.