by Stella Ng Yuk-kuen, So Lai-wah. / Bibliography: leaves 95-98 / Thesis (M.B.A.)--Chinese University of Hong Kong, 1985

by Yu Ying Choi Alan Abel. / Bibliography: leaves 72-73 / Thesis (M.B.A.)--Chinese University of Hong Kong, 1985

by Li Sau-fan, Elsie. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 74-76). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / LIST OF TABLES --- p.vi / LIST OF FIGURES --- p.vii / ACKNOWLEDGEMENTS --- p.viii / Chapter / Chapter I. --- BACKGROUND AND STATEMENT OF THE PROBLEM --- p.1 / Chapter II. --- LITERATURE REVIEW --- p.7 / Definition of Quality --- p.7 / "Selected Approaches to ""Quality""" --- p.8 / W. Edwards Deming --- p.8 / Philip B. Crosby --- p.12 / Deming vs. Crosby: Conflict or Synthesis --- p.15 / Chapter III. --- MODERN APPLICATION OF THE DELIVERY OF QUALITY MANAGEMENT IN SERVICE --- p.17 / Applying Statistical Control Philosophies to Service Quality Assessment --- p.18 / Background --- p.18 / A Gap Orientation to Service Quality --- p.23 / An Example --- p.26 / Managerial Implications and Recommendations --- p.29 / Selecting an Appropriate Approach to TQM Implementation --- p.30 / The Organization Alignment Model --- p.32 / Implementation --- p.41 / Chapter IV. --- CASE STUDY --- p.43 / One : Rank Xerox Hong Kong --- p.43 / The Quality Planning Process --- p.44 / Leadership Through Quality Programme --- p.44 / Management Commitment --- p.45 / A Strategic Focus on Internal and External Customers --- p.45 / Problems Encountered and Remedies --- p.46 / Conclusion --- p.47 / Two : American Express --- p.48 / The Magnitude of Quality Service in Amex --- p.48 / Late 1970's: Quality Assurance Programme --- p.49 / Current Approach: Teamwork Approach to American Express Quality Leadership (AEQL) --- p.50 / Chapter V. --- IMPLICATIONS FOR FUTURE IMPLEMENTATION OF TQM --- p.54 / Five Tenets of TQM --- p.54 / A Strategic Approach to Quality --- p.56 / Conclusion --- p.58 / APPENDIX --- p.59 / BIBLIOGRAPHY --- p.74

by Leung Sze Man, Amelia. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / Includes bibliographical references (leaves 24-26). / ABSTRACT --- p.ii / ACKNOWLEDGMENTS --- p.iii / TABLE OF CONTENTS --- p.iv / Chapter / Chapter I --- BACKGROUND AND STATEMENT OF THE PROBLEM --- p.1 / Introduction --- p.1 / Development of the Private Banking Business --- p.4 / Private Banking in Hong Kong --- p.8 / Scope of this Project --- p.10 / Chapter II --- LITERATURE REVIEW --- p.12 / What is Private Banking? --- p.12 / "Hong Kong Private Banking -- the ""Switzerland of Asia""" --- p.15 / Internal Marketing in the Private Banking Unit --- p.19 / Bibliography --- p.24 / Chapter III --- RESEARCH METHODOLOGY --- p.27 / Research Design --- p.27 / Data Collection Methods --- p.29 / Sample Design --- p.33 / Data Analysis --- p.35 / Chapter IV --- FINDINGS --- p.36 / Private Banking in Hong Kong -- a Comparison --- p.36 / Internal Marketing in the Private Banking Operation of the Hongkong and Shanghai Banking Corporation Limited in Hong Kong --- p.39 / Quantitative Analysis --- p.39 / Qualitative Analysis --- p.53 / HSBC Private Banking in the HongkongBank of Canada in Vancouver (VPB) --- p.62 / Chapter V --- CONCLUSIONS AND RECOMMENDATIONS --- p.68 / Private Banking in the Hongkong and Shanghai Banking Corporation Limited in Hong Kong in the Future --Sharpen its Competitive Edge --- p.68 / Internal Marketing Efforts -- a Proactive Approach --- p.70 / Globalization through Communications --- p.75 / APPENDICES / Chapter I --- Questionnaire for HSBC Branch Managers and Customer Service Officers in Hong Kong --- p.77 / Chapter II --- Interview Guide for HSBC Private Banking Managerin Vancouver --- p.78 / Chapter III --- Comparison among the four Major Players in Private Banking in Hong Kong --- p.79 / Chapter IV --- Scattergram for Correlational Analysis: Attitudes vs. Referrals in Hong Kong --- p.80 / Chapter V --- HSBC Proposed Internal Marketing Plan --- p.81

by Tong Shing, Steve. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1988. / Bibliography: leaves 91-92.

Yuen Siu-man. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2001. / Includes bibliographical references (leaves 158-180). / Abstracts in English and Chinese. / Abstract --- p.i / Acknowledgements --- p.vi / Table of Contents --- p.ix / List of Tablcs --- p.xvi / List of Figures --- p.xix / List of Plates --- p.xx / List of Appendices --- p.xxi / Chapter Chapter 1 --- Introduction / Chapter 1.1 --- lntroduction --- p.1 / Chapter 1.2 --- The Problem --- p.5 / Chapter 1.2.1 --- Towngas pipeline --- p.5 / Chapter 1.2.2 --- Environmental impact assessment (EIA) --- p.6 / Chapter 1.2.3 --- Landscape restoration --- p.11 / Chapter 1.3 --- Conceptual Framework --- p.12 / Chapter 1.3.1 --- Ecosystem disturbance and soil impacts of pipeline construction --- p.12 / Chapter 1.3.2 --- Scope and baseline --- p.14 / Chapter 1.3.3 --- Mitigation and restoration guidelines --- p.16 / Chapter 1.4 --- Objectives of the Study --- p.18 / Chapter 1.5 --- Significance of the Study --- p.21 / Chapter 1.6 --- Scope of the Study --- p.22 / Chapter 1.7 --- Terminology in the Thesis --- p.23 / Chapter 1.8 --- Organization of the Thesis --- p.26 / Chapter Chapter 2 --- Literature Review / Chapter 2.1 --- Ecosystem Disturbance and Impacts of Pipeline Construction --- p.27 / Chapter 2.2 --- Soil as an Important Natural Resource --- p.29 / Chapter 2.3 --- Environmental Impact Assessment (EIA) --- p.31 / Chapter 2.3.1 --- Theory and practice of EIA --- p.31 / Chapter 2.3.2 --- EIA in Hong Kong --- p.33 / Chapter 2.3.3 --- Soil assessment in EIA --- p.34 / Chapter 2.3.4 --- Ecological impact assessment in EIA --- p.35 / Chapter 2.3.5 --- Mitigation --- p.36 / Chapter 2.3.6 --- Significance of impacts --- p.38 / Chapter 2.3.7 --- Weaknesses of EIA --- p.39 / Chapter 2.3.8 --- "Post-project analysis, monitoring and audits" --- p.41 / Chapter Chapter 3 --- Study Area and Methodology / Chapter 3.1 --- Introduction --- p.44 / Chapter 3.2 --- Climate --- p.46 / Chapter 3.3 --- Geology and Soils --- p.46 / Chapter 3.4 --- Study Plots --- p.48 / Chapter 3.5 --- Methodology --- p.56 / Chapter 3.5.1 --- Experimental design --- p.56 / Chapter 3.5.2 --- Fieldwork --- p.57 / Chapter 3.5.3 --- Laboratory analysis --- p.58 / Chapter 3.5.4 --- Date processing and statistical analysis --- p.61 / Chapter 3.5.5 --- EIA report review --- p.62 / Chapter Chapter 4 --- Soil Baseline / Chapter 4.1 --- Introduction --- p.63 / Chapter 4.2 --- Results --- p.64 / Chapter 4.2.1 --- Texture --- p.64 / Chapter 4.2.2 --- Bulk density --- p.65 / Chapter 4.2.3 --- Soil acidity --- p.65 / Chapter 4.2.4 --- Exchangeable acidity and aluminum --- p.66 / Chapter 4.2.5 --- Soil organic matter (SOM) --- p.67 / Chapter 4.2.6 --- Total and mineral nitrogen --- p.67 / Chapter 4.2.7 --- Total and available phosphorus --- p.69 / Chapter 4.2.8 --- Exchangeable cations --- p.70 / Chapter 4.2.9 --- "Effective cation exchange capacity (ECEC), base saturation (BS) and aluminum saturation" --- p.72 / Chapter 4.2.10 --- C/N ratio --- p.73 / Chapter 4.3 --- Discussion --- p.74 / Chapter 4.3.1 --- Acidity problem --- p.74 / Chapter 4.3.2 --- Soil texture and bulk density --- p.75 / Chapter 4.3.3 --- Soil organic matter and nitrogen --- p.76 / Chapter 4.3.4 --- Soil phosphorus --- p.78 / Chapter 4.3.5 --- "Exchangeable cations, ECEC. BS and aluminum saturation" --- p.78 / Chapter 4.3.6 --- Implications on landscape restoration --- p.80 / Chapter 4.4 --- Conclusion --- p.82 / Chapter Chapter 5 --- Impacts of Pipeline Construction on Soils / Chapter 5.1 --- Introduction --- p.84 / Chapter 5.2 --- Results --- p.85 / Chapter 5.2.1 --- "Soil acidity, exchangeable hydrogen and aluminum" --- p.86 / Chapter 5.2.2 --- Soil texture and bulk density --- p.88 / Chapter 5.2.3 --- Soil organic matter --- p.90 / Chapter 5.2.4 --- Soil TKN --- p.90 / Chapter 5.2.5 --- Phosphorus --- p.91 / Chapter 5.2.6 --- Soil exchangeable cations --- p.94 / Chapter 5.2.7 --- "ECEC, BS and aluminum saturation" --- p.96 / Chapter 5.3 --- Discussion --- p.99 / Chapter 5.3.1 --- Nature of the soil impacts --- p.99 / Chapter 5.3.2 --- Causes of soil impact --- p.101 / Chapter 5.3.3 --- Spatial difference of soil impacts --- p.108 / Chapter 5.3.4 --- Significance of the impacts --- p.111 / Chapter 5.3.5 --- Mitigation measures --- p.117 / Chapter 5.4 --- Conclusion --- p.120 / Chapter Chapter 6 --- Improvement of EIA on Soil Management / Chapter 6.1 --- Introduction --- p.122 / Chapter 6.2 --- Evaluation of Information Provided by the EIA --- p.124 / Chapter 6.2.1 --- Need of more detailed soil baseline --- p.124 / Chapter 6.2.2 --- Inadequate soil impact prediction --- p.126 / Chapter 6.2.3 --- Need of site-specific soil mitigation --- p.128 / Chapter 6.2.4 --- Soil management in EIA --- p.130 / Chapter 6.3 --- Soil Impact Assessment (SIA) --- p.136 / Chapter 6.3.1 --- Soil baseline --- p.138 / Chapter 6.3.2 --- Impact prediction and significance --- p.140 / Chapter 6.3.3 --- Mitigation in SIA --- p.142 / Chapter 6.3.4 --- Monitoring in SIA --- p.143 / Chapter 6.3.5 --- Post-project evaluation in SIA --- p.144 / Chapter 6.3.6 --- Application of SIA --- p.145 / Chapter 6.4 --- Conclusion --- p.146 / Chapter Chapter 7 --- Conclusion / Chapter 7.1 --- Summary of Findings --- p.147 / Chapter 7.1.1 --- Undisturbed soil conditions --- p.147 / Chapter 7.1.2 --- Soil impacts and resultant soil properties --- p.149 / Chapter 7.1.3 --- Evaluation of the EIA Report --- p.151 / Chapter 7.2 --- Implications --- p.152 / Chapter 7.2.1 --- Challenge to Aber's disturbance level theory --- p.152 / Chapter 7.2.2 --- Consolidation of impacts assessment in EIA --- p.153 / Chapter 7.2.3 --- Information for soil impact assessment --- p.154 / Chapter 7.3 --- Limitations of study --- p.154 / Chapter 7.4 --- Further Research --- p.156 / References --- p.158 / Appendices --- p.181

by Loh Shing Wai. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references (leaves 52-54). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / ACKNOWLEDGEMENTS --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Technology Transfer --- p.1 / Purpose of Study --- p.3 / Scope of Study --- p.5 / Approach and Methodology --- p.5 / Chapter II. --- BACKGROUND INFORMATION OF THE STUDENT FINANCIAL ASSISATANCE AGENCY --- p.7 / Historical Background --- p.7 / Organization Structure and Staffing --- p.9 / "Vision, Mission and Values" --- p.10 / Corporate Culture --- p.12 / Local Student Finance Scheme --- p.13 / Chapter III. --- ENVIRONMENTAL ANALYSIS --- p.15 / External Environment --- p.15 / Internal Environment --- p.16 / Chapter IV --- STUDENT FINANCIAL ASSISTANCE MANAGEMENT SYSTEM --- p.18 / Existing IT Environment --- p.18 / Development of Proposed System --- p.19 / System Objectives --- p.20 / Project Schedule --- p.20 / Project Control --- p.21 / Development Approach --- p.22 / Chapter V. --- FINDINGS AND ANALYSIS / IT Project Implementation Issues --- p.23 / Merging the Islands of Automation --- p.23 / Assimilating Emerging Technologies --- p.23 / Partnership of Three Constituencies --- p.24 / Findings --- p.25 / Analysis --- p.26 / Leadership --- p.26 / Business Changes --- p.28 / Project Team --- p.29 / Team Spirit --- p.31 / Lack of Confidence --- p.31 / Comments from Focus Group --- p.33 / Chapter VI. --- CONCLUSION --- p.35 / Chapter VII. --- POSSIBLE COURSES OF ACTIONS AND RECOMMENDATION --- p.38 / Leadership Style --- p.38 / Roles of Senior Manager --- p.39 / User Representative --- p.39 / Project Team --- p.40 / Communication Strategy --- p.40 / User Training --- p.44 / User Manuals/Documentation --- p.44 / APPENDICES --- p.45 / BIBLIOGRAPHY --- p.49

by Lam Chun Wah, Lo Kar Ming, Alen. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1999. / Includes bibliographical references (leaves 81-82). / INTRODUCTION --- p.3 / METHODOLOGY --- p.6 / Identify social-economic trends --- p.6 / Review of the banking industry --- p.7 / review Hong Kong local banks financial performance --- p.7 / Perform in-depth financial and locational analysis of the selected local bank and its distribution channels --- p.8 / Explore alternate product/service distribution channels --- p.8 / Determine consumer behavior towards different financial product/services and channels --- p.9 / Recommend future distribution channel strategy for this local bank --- p.9 / Predict competitor response to the recommended strategy --- p.9 / SOCIAL - ECONOMIC REVIEW --- p.10 / Population Demographics --- p.10 / Economic Indicators --- p.14 / REVIEW OF THE BANKING INDUSTRY --- p.19 / The Banking Industry of Hong Kong --- p.19 / The three-tier system --- p.19 / The Interest Rate Rules --- p.21 / The Hong Kong Monetary Authority --- p.21 / The Banking Industry Performance --- p.22 / The Banking Strategic Review --- p.28 / REVIEW ON HONG KONG LOCAL BANKS FINANCIAL PERFORMANCE --- p.31 / The Asset Size and Profit --- p.31 / Financial Performance --- p.33 / Correlation analysis on bank performance --- p.36 / LOCATIONAL ANALYSIS OF BRANCH DISTRIBUTION FOR THE WING HANG BANK --- p.40 / Company Background --- p.40 / The Branch Network --- p.41 / List of Wing Hang Bank Branches and Addresses --- p.42 / Hong Kong Insland --- p.42 / Kowloon --- p.42 / Financial Performance of Branches --- p.42 / Locational Analysis --- p.44 / Transaction Analysis --- p.47 / ALTERNATIVE PRODUCT/SERVICE DISTRIBUTION CHANNELS --- p.53 / Banking service industry --- p.53 / CONSUMER BEHAVIOR TOWARDS DIFFERENT FINANCIAL PRODUCT/SERVICE AND CHANNELS --- p.59 / General trends --- p.59 / RECOMMENDATION ON TO WING HANG BANK --- p.66 / Branch Network Size --- p.66 / Cost cutting --- p.68 / Combine functions and develop new products --- p.69 / Branch Image --- p.72 / Branch atmosphere --- p.72 / Branch contact --- p.73 / Use of Self Service Terminals --- p.75 / COMPETITOR RESPONSE --- p.76 / OVERALL COMMENTS --- p.79 / APPENDIX --- p.80 / BIBLIOGRAPHY --- p.81

郭康健. / 論文(博士)--香港中文大學, 2000. / 參考文獻 (p. 187-211) / 中英文摘要. / Available also through the Internet via Dissertations & theses @ Chinese University of Hong Kong. / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. Ann Arbor, MI : ProQuest Information and Learning Company, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Mode of access: World Wide Web. / Guo Kangjian. / Lun wen (bo shi)--Xianggang Zhong wen da xue, 2000. / Can kao wen xian (p. 187-211) / Zhong Ying wen zhai yao.

程曉樵. / 呈交日期: 2000年12月. / 論文(哲學博士)--香港中文大學, 2001. / 參考文獻 (p. 208-218) / 中英文摘要. / Cheng jiao ri qi: 2000 nian 12 yue. / Available also through the Internet via Dissertations & theses @ Chinese University of Hong Kong. / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. Ann Arbor, MI : ProQuest Information and Learning Company, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Mode of access: World Wide Web. / Cheng Xiaoqiao. / Lun wen (Zhe xue bo shi)--Xianggang Zhong wen da xue, 2001. / Can kao wen xian (p. 208-218) / Zhong Ying wen zhai yao.