Tecnologias de Gestão e Gestão por Resultados, temas inovadores da administração moderna, surgem do repensar a prática gerencial na busca de eficiência, eficácia, efetividade e satisfação do cliente. A singularidade e complexidade dos sistemas de saúde trazem desafios aos gestores que buscam a apropriação destes conceitos para o planejamento e avaliação do desempenho. A APS, porta de entrada do sistema possui atributos essenciais e exclusivos que devem ser permanentemente analisados. No Brasil, há o reconhecimento que a avaliação deve fazer parte das atividades dos gestores e equipes, reorientando práticas e políticas em saúde. Ainda é incipiente a institucionalização do planejamento ascendente e participativo, assim como a descentralização ao nível local de responsabilidades, metas e avaliação de desempenhos. Objetivos: Avaliar a apropriação e utilização de tecnologias de gestão e informação pelas chefias locais e equipes das Unidades Básicas de Saúde (UBS) de Curitiba no planejamento e na gestão por resultados e sua relação com o alcance de resultados em saúde. Métodos: Pesquisa avaliativa através de estudo transversal, em todas as UBS visando à coleta, análise e comparação de dados primários obtidos por realização de questionário estruturado junto aos gestores locais das UBS e de dados secundários em sistemas informatizados, tendo 2008 como ano base. Resultados: O perfil dos gestores locais demonstra que 87% são do sexo feminino, com média de 41 anos de idade, 78% da categoria da enfermagem, 21 anos de tempo de serviço e 88% com pós-graduação. Quanto ao uso de tecnologias de gestão, 99% utilizam no planejamento e 97% na gestão por resultados com tempo médio mensal de utilização de 6 horas semanais. Foram pontuadas as tecnologias de gestão mais relevantes para o planejamento e gestão por resultados. As dificuldades na utilização, para 72% dos 11 entrevistados, são sanadas através das oportunidades de capacitações ofertadas pela instituição. Relatam ainda que 88% das UBS têm Plano Local de Saúde e 100% com Conselhos Locais atuantes. Na avaliação dos usuários, apenas 2,5% consideram “Ruim/Péssimo” o atendimento das UBS. Os Coeficientes de Associação encontrados entre a utilização das ferramentas/tecnologias de gestão com indicadores de saúde foram fracos. Conclusão: A maioria dos pesquisados reconhece que a utilização de tecnologias de gestão e informação facilita o planejamento e a gestão por resultados. As tecnologias disponíveis e consideradas de maior relevância pelos gestores locais, encontram-se coerentes com o que se espera nas novas administrações públicas. As ferramentas/tecnologias de gestão foram sendo implantadas em diferentes tempos na SMS de Curitiba e incorporadas na prática diária por técnicos e gestores, motivo que dificulta a mensuração de impactos após a implantação. Também não mostraram forte relação ou associação com os desfechos medidos em resultados em saúde (indicadores de saúde, atributos da APS e satisfação do usuário). Por outro lado o incentivo e a cultura do Monitoramento e Avaliação no município fazem com que estes resultados sejam satisfatórios se comparados com outros locais, observa-se também o incremento positivo na análise da série histórica para indicadores de saúde e satisfação dos usuários. / Management Technologies and management by results, which are both innovative themes of the administrative area, emerge from a reflective process of the managerial practice in the pursuit of efficiency, effectiveness and customer satisfaction. The uniqueness and complexity of health systems bring challenges to managers seeking ownership of these concepts for planning and performance evaluation. The APS, the system’s input port has unique and essential attributes that must be constantly analyzed. In Brazil, it is recognized that the assessment should be part of the activities of managers and teams, by redirecting policies and practices in health. It is still incipient the institutionalization of participatory and bottom-up planning, as well as the decentralization of responsibilities at local level, goals, and benchmarking. Objectives: Assess the ownership and use of management and information technologies by local managers and of the Primary Care Health Centers fron Curitiba in the planning and management by results and their relation with the achievement of results in the health area. Methods: evaluative research through cross-sectional study, in all the UBS aimed at collecting, analyzing and comparing primary data which was obtained by conducting a structured questionnaire with local managers of UBS and a secondary data in computerized systems, having 2008 as the base year. Results: the local managers’ profiles show that 87% are female, around 41 years old, 78% were nurses, 21 years of service time and 88% with post-graduate degrees. As to the use of management technologies, 99% use in planning and 97% in the resultsbased management with average monthly use of 6 hours per week. The most important management techniques for planning and management for results were scored. The difficulties in the usage, according to 72% of the respondents, are 13 remedied through training opportunities offered by the institution. It was reported that 88% of UBS have local level health and 100% with local councils involved. In which concerns the users’ evaluation, only 2.5% have considered it UBS’s treatment "bad/terrible". The coefficients of Association found between the usage of the tools/management technologies with performances in the health were considered weak. Conclusion: The majority of the researchers acknowledge that the use of management and information technology facilitates the planning and management for results. The available technologies, which were considered of greater relevance by the local managers, are consistent with what is expected in the new Government. The tools/technology management were being deployed at different times in SMS of Curitiba and incorporated in daily practice by technicians and managers, which makes the measurement of impacts after deployment. Also, a strong relationship or association with the outcomes measured in results in health (health indicators, attributes of the APS and user satisfaction) was not observed. On the other hand, the incentive and the culture of monitoring and evaluation in the municipality makes these results satisfactory when compared with other places; there is also increasing positive analysis of the historical series to health indicators and user satisfaction.

Работа посвящена анализу развития рынка бытовых услуг в Ленинском районе города Екатеринбурга, его маркетинговому подходу и управленческим технологиям. Теоретически было рассмотрена сущность и значение рынка бытовых услуг, а также нормативно-правовая база. Рынок бытовых услуг в муниципальном образовании был раскрыт с разных сторон: со стороны населения, потребителей этих услуг, со стороны предпринимателей, предоставляющие данные услуги и со стороны органов местного самоуправления, которые контролируют этот рынок. В работе раскрыты технологии развития рынка бытовых услуг, предоставляемых населению в Ленинском районе города Екатеринбурга. Определены способы и рекомендации по совершенствованию процесса развития рынка бытовых услуг в Ленинском районе города Екатеринбурга. / The paper is devoted to the analysis of the development of the consumer services market in the Leninsky district of the city of Yekaterinburg, its marketing approach and management technologies. The essence and significance of the consumer services market, as well as the regulatory framework, were theoretically considered. The market of consumer services in the municipality was revealed from different sides: from the side of the population, consumers of these services, from the side of entrepreneurs who provide these services and from the side of local authorities that control this market. The paper reveals the technologies for the development of the market of consumer services provided to the population in the Leninsky district of the city of Yekaterinburg. The methods and recommendations for improving the process of development of the market of consumer services in the Leninsky district of the city of Yekaterinburg are determined.

ВКР (магистерская диссертация) состоит из введения, трех глав, заключения, библиографического списка, включающего 67 наименований, 3 приложений. Работа включает 9 таблиц и 26 рисунков. Общий объем ВКР (магистерской диссертации) – 147 страниц. Объект исследования – муниципальное управление дошкольным образованием в субъекте РФ. Цель исследования: оценка состояния и технологии совершенствования дошкольным образованием в субъекте РФ. Объектом исследования выступает муниципальное управление дошкольным образованием в субъекте РФ. Научная новизна исследования состоит в теоретическом и правовом обосновании управления дошкольным образованием в России на трех уровнях: федеральном, региональном и муниципальном, а также технологий управления, используемых в управлении дошкольным образованием в муниципальных образованиях Свердловской области. / The WRC (master's thesis) consists of an introduction, three chapters, a conclusion, a bibliographic list including 67 titles, 3 appendices. The work includes 9 tables and 26 figures. The total volume of the WRC (master's thesis) is 147 pages. The object of the study is the municipal management of preschool education in the subject of the Russian Federation. The purpose of the study: assessment of the state and technology of improvement of preschool education in the subject of the Russian Federation. The object of the study is the municipal management of preschool education in the subject of the Russian Federation. The scientific novelty of the research consists in the theoretical and legal justification of the management of preschool education in Russia at three levels: federal, regional and municipal, as well as management technologies used in the management of preschool education in the municipalities of the Sverdlovsk region.

Магистерская диссертация посвящена разработке подходов к управлению устойчивым развитием муниципального образования «город Екатеринбург» за счет использования комплексного эффекта от проведения крупных спортивных мероприятий. В диссертации осуществлен анализ теоретических подходов к изучению крупных спортивных мероприятий как инструмента развития территории. В ней представлены нормативно-правовые основы организации крупных спортивных мероприятий и использования эффектов от их проведения в программах развития территории, а также методические подходы к разработке социальных технологий развития территории муниципального образования, основанных на проведении крупных спортивных мероприятий. Аналитическая глава посвящена разработке социальных технологий развития муниципального образования «город Екатеринбург», основанных на проведении крупных спортивных мероприятий. В ней автор осуществил анализ опыта организации и проведения крупных спортивных мероприятий в г. Екатеринбурге и их влияние на социально-экономическое, социальное и культурное развитие территории муниципального образования, оценку управленческих подходов к планированию и использованию социально-экономических, социальных и культурных эффектов от проведения крупных спортивных мероприятий для развития территории г. Екатеринбурга. Были выделены проблемы и перспективы устойчивого развития г. Екатеринбурга в контексте подготовки и проведения крупных спортивных мероприятий. Практическое значение диссертации заключается в разработке направлений совершенствования деятельности органов власти по проведению крупных спортивных мероприятий и развитию спортивной инфраструктуры в постсоревновательный период. / The master's thesis is devoted to the development of approaches to the management of sustainable development of the Yekaterinburg through the use of the integrated effect of major sporting events. The master's thesis analyzes theoretical approaches to the study of major sporting events as a tool for the development of the territory. It presents the regulatory framework for the organization of major sporting events and the use of the effects of their implementation in the development programs of the territory, as well as methodological approaches to the development of social technologies for the development of the territory of the municipality based on the conduct of major sporting events. The analytical chapter is devoted to the development elaboration of social technologies for the development of the Yekaterinburg, based on major sporting events. In it, the author analyzed the experience of organizing and holding major sporting events in Yekaterinburg and their impact on the socio-economic, social and cultural development of the territory of the municipality, assessed management approaches to planning and using socio-economic, social and cultural effects of major sporting events for the development of the territory of the city. Yekaterinburg. The problems and prospects of the sustainable development of Yekaterinburg in the context of the preparation and holding of major sporting events were highlighted. The practical significance of the master's thesis is the elaboration of directions for improving the activities of authorities for holding major sporting events and the development of sports infrastructure in the post-competitive period.