<p> Over two million military personnel will leave the service over the next decade (Cook &amp; Kim; 2009). The majority of these veterans will receive the most generous GI Bill since its inception (United States Department of Veterans Affairs [VA], 2011). Institutions will covet these students to offset discounting (Barr &amp; McClellan, 2011; Basch, 1997; Curs &amp; Singell, 2010; Parrott, 2008; United States Senate Health, Education, Labor and Pensions Committee [HELP], 2012). To recruit and retain these students, military veterans must view these institutions as friendly (Bean &amp; Metzner, 1985; Radford, 2011; Vacchi, 2012). </p><p> Previous studies focused on transition and access to veteran services (Ackerman, DiRamio, &amp; Garza-Mitchell, 2009; Cook &amp; Kim; 2009; Diamond, 2012; DiRamio, Ackerman, &amp; Mitchell, 2008; Griffin &amp; Gilbert, 2012; McBain, Kim, Cook, &amp; Snead, 2012; Rumann &amp; Hamrick, 2010). They identified factors that contribute to military friendliness along dimensions of cost, culture, collaboration, convenience, caring, and characteristics; however, they did not correlate these variables with veteran perceptions of friendliness (Ackerman et al., 2009; Diamond, 2012; DiRamio et al., 2008; Rumann &amp; Hamrick, 2010). These studies were qualitative and used small samples (Ackerman et al., 2009; Diamond, 2012; DiRamio, et al., 2008; Rumann &amp; Hamrick, 2010). This study determined how military veterans ranked these variables, compared how they differed by demographics, and determined to what extent these factors explained impressions of military friendliness at their institutions. </p><p> This quantitative correlational study surveyed veteran populations (N=188) at five institutions in the New England. Data were analyzed using the Statistical Package for Social Sciences (SPSS) to run descriptive and inferential statistics to rank military friendliness factors and compare these rankings along various demographics. Findings revealed significant differences in student perceptions based on gender, marital status, children, age, combat experience, military status, educational assistance eligibility, academic status, institution type, and college residency. Findings also determined to what extent and in what manner these factors explained respondents' perceptions of military friendliness at their own institutions. The results of this study may inform higher educational leaders how to prioritize initiatives and to provide better support to military veteran students.</p>

Recent changes in the educational sector have lead many universities to re-think their existing approaches in attracting students to their institutions. Attracting better students and increasing student enrolments is becoming more critical then ever. In the past, the needs of students were overlooked. Universities focused mainly on either administrators or the faculty’s perspective. Nevertheless, the customers’ needs are the driving force of every business and should be the most important consideration for universities as well. As competition among universities grows in intensity, a need for a better understanding of potential students is crucial. The analysis of various student segments and decision-making behaviour is the essence of educational marketing. This paper focuses on identification of needs of the students when selecting a university. Through the use of random interviews of students on campus a list of what students need from a university was collated. Two internet surveys were then constructed based on those needs and e-mailed to the students. The second survey was sent to increase the reliability of the responses and the question order was reversed as opposed to the first. By doing this it was hoped to eliminate “Questionnaire boredom” and maintain consistency with the responses. The students were then asked to rank the questions in order of importance. The data collected was then analysed with software programs so an assessment could be made of any possible outcomes. It was decided that further dissemination was needed as the results were extremely broad. Further dissemination compared the first and second survey to ascertain possible differences. From the initial 25 questions only the highest priorities were selected as relevant and the questions were further reduced to the top five responses and then later to the overall two top responses. Relevant theories were selected and others were discounted, the purpose of which was to maintain a marketing perspective and to provide guidance and direction to this study. After the final analysis of the data certain recommendations were then formulated in keeping with the theories that were proposed in this study. This study ascertained that it could not disprove a given theory nor could it create a new theory due to the lack of studies in the educational area and certain discrepancies that became apparent in this study. This thesis study did however achieve its objectives and answered its research questions. What are the most important needs of students when choosing university? Do these needs vary within different study programs at Växjö University? It was further determined from the research highlighted in this study that the university has the option of designing programs that are tailored to the specific needs of students and industry. This information would allow the university to either eliminate programs that are not well received and produce programs that are more in keeping with student and industry requirements. This fact also became apparent when comparing data from different programs. According to the statistical analysis, students of different study programs had different needs when selecting Växjö University. This data further confirms the validity of our research questions.

<p>Recent changes in the educational sector have lead many universities to re-think their existing approaches in attracting students to their institutions. Attracting better students and increasing student enrolments is becoming more critical then ever. In the past, the needs of students were overlooked. Universities focused mainly on either administrators or the faculty’s perspective. Nevertheless, the customers’ needs are the driving force of every business and should be the most important consideration for universities as well.</p><p>As competition among universities grows in intensity, a need for a better understanding of potential students is crucial. The analysis of various student segments and decision-making behaviour is the essence of educational marketing. This paper focuses on identification of needs of the students when selecting a university.</p><p>Through the use of random interviews of students on campus a list of what students need from a university was collated. Two internet surveys were then constructed based on those needs and e-mailed to the students. The second survey was sent to increase the reliability of the responses and the question order was reversed as opposed to the first. By doing this it was hoped to eliminate “Questionnaire boredom” and maintain consistency with the responses. The students were then asked to rank the questions in order of importance.</p><p>The data collected was then analysed with software programs so an assessment could be made of any possible outcomes. It was decided that further dissemination was needed as the results were extremely broad. Further dissemination compared the first and second survey to ascertain possible differences. From the initial 25 questions only the highest priorities were selected as relevant and the questions were further reduced to the top five responses and then later to the overall two top responses.</p><p>Relevant theories were selected and others were discounted, the purpose of which was to maintain a marketing perspective and to provide guidance and direction to this study.</p><p>After the final analysis of the data certain recommendations were then formulated in keeping with the theories that were proposed in this study. This study ascertained that it could not disprove a given theory nor could it create a new theory due to the lack of studies in the educational area and certain discrepancies that became apparent in this study. This thesis study did however achieve its objectives and answered its research questions.</p><p>What are the most important needs of students when choosing university?</p><p>Do these needs vary within different study programs at Växjö University?</p><p>It was further determined from the research highlighted in this study that the university has the option of designing programs that are tailored to the specific needs of students and industry. This information would allow the university to either eliminate programs that are not well received and produce programs that are more in keeping with student and industry requirements. This fact also became apparent when comparing data from different programs.</p><p>According to the statistical analysis, students of different study programs had different needs when selecting Växjö University. This data further confirms the validity of our research questions.</p>

The presented master thesis is focused on targeted communication and a college`s presentation for exchange students. It mainly deals with factors of foreign students which influence a process of choosing a particular school or faculty and their transfer to the content of the communication messages. The master thesis should help affectively addressing a specific segment of foreign students from chosen countries who are considering participating the ERASMUS programme, i.e. go to study abroad, thus they are potential students of the Faculty of Management (FM). This should lead to the full participation of the Faculty of Management in the ERASMUS programme, where the Faculty of Management would become a received institution, not only the sourced one. The main objective of the presented master thesis is to postulate an appropriate presenation`s form and content of comprehensive offer for foreing students which will be suitable with their wishes, needs and expectations. In order to achieve the main objective is conducted a survey among foreign students of chosen partner universities of University of Economics, Prague (UEP) at bachelor study programme. Its outpust are used to identify the main motives and incentives for decision to study abroad and selection of the host country and the host university or the faculty. These findings are transformed into proposition of the presentation in condition of the Faculty of Management and the town of Jindrichuv Hradec.

1. Problemstellung und Relevanz des Themas Die deutsche Hochschullandschaft hat in den letzten Jahren zahlreiche Veränderungen bewältigen müssen und steht weiterhin großen Herausforderungen gegenüber, durch welche sich zunehmend wettbewerbsähnliche Merkmale in diesem Sektor verfestigen: • Umstellung auf international vergleichbare Studiengänge • Neuregelung der Studienplatzvergabe • Einführung von Studiengebühren in einigen Bundesländern • Leistungsindikatoren zur Verteilung der staatlichen Haushaltsmittel • Demographischer Wandel Eine Bildungseinrichtung besitzt mehrere Anspruchsgruppen: die Studierenden, welche Bildungsleistungen nachfragen, den Staat, der für die Leistungen zahlt, die Öffentlichkeit, die an Grundlagenforschungen interessiert ist und schließlich die Wirtschaft, die Absolventen rekrutiert (vgl. Berthold, C. 2001, S.431). Die Hochschulen befinden sich untereinander verstärkt im Wettbewerb um qualifizierte (und ggf. zahlungswillige) Studierende, um finanzielle Mittel vom Staat oder aus der Privatwirtschaft und um renommierte Wissenschaftler. Hochschulen müssen sich nun den veränderten Bedingungen anpassen, um auch weiterhin im nationalen und internationalen Wettbewerb überlebensfähig zu bleiben. Grundsätzlich kann sich hierbei an in der Privatwirtschaft erfolgreich eingesetzten Marketinginstrumenten orientiert werden. 2. Zielsetzung und Aufbau der Arbeit Nach einer Analyse der oben genannten Rahmenbedingungen, wird im ersten Teil dieser Arbeit gezeigt, welche Erkenntnisse aus dem Marketing auf Hochschulen übertragen werden können. Dabei werden sowohl strategische Fragen beleuchtet als auch die Instrumente des Marketing-Mix vorgestellt. In einer anschließenden Untersuchung wurden Faktoren bestimmt, welche sich positiv auf den Entwicklungsstand von Marketingaktivitäten an Hochschulen auswirken. Dabei konnten - beispielhaft für die Region Berlin/Brandenburg - sechs verschiedene Hochschultypen identifiziert werden. Diese weisen, in Abhängigkeit der verschiedenen Eigenschaften der jeweiligen Institutionen, einen unterschiedlichen Entwicklungsstand oder ein anderes Verständnis von Hochschulmarketing auf. Aufgrund dessen erscheinen für sie jeweils andere Marketingstrategien empfehlenswert. Die größte Rolle für den differenzierten Status quo im Hochschulmarketing an Berliner und Brandenburger Hochschulen spielt die Stärke des äußeren Drucks unter dem sich die Hochschule befindet, um ihre Auslastung und die notwendige finanzielle Ausstattung sicherzustellen. Ferner unterscheiden sich die Hochschulleitungen erheblich in ihrem Engagement und der Bereitschaft, diesen Herausforderungen mit Marketinginstrumenten zu begegnen. Trotz der gestiegenen Anzahl von Beiträgen zur Notwendigkeit der Einführung von ökonomischen Überlegungen auch im Hochschulmanagement gibt es viele Kritiker, die ein Ende der Freiheit für Forschung und Lehre prophezeien, wenn der Marketing-Gedanke verstärkt auch an Bildungseinrichtungen Einzug hält. Unumstritten ist, dass Managementansätze aus der privaten Wirtschaft nicht ohne weiteres auf eine Hochschule adaptiert werden können. Wahrscheinlich besteht jedoch die größere Gefahr für Freiheit und Erfolg von Forschung und Lehre in der Missachtung dieser aktuellen Tendenzen (vgl. Tutt 2006, S. 171)! / 1. Problem and Importance Germany’s academic landscape has dealt with several transformations recently and still faces enormous challenges, which have resulted in the ever-increasing competitive nature within the educational sector: • reorganization of educational degrees for international comparability • adjustments in the allocation of places available for study • initiation of tuition fees in some federal states • efficiency indicators for resource allocation of public funds • demographic change An educational institution has several groups of interest: students who demand educational services, the state which pays for the these services, the general public that is interested in fundamental research and an economic system that recruits qualified graduates (cf. Berthold, 2001, p. 431). Institutions of higher education compete among each other for competent students (who are willing to pay if necessary), qualified scientists and public funding or means from the private sector. To remain viable competitors on a national and international level, institutions of higher education need to adapt themselves to changing conditions. Here it is possible to utilize the successfully applied marketing tools from the private sector. 2. Goal and Structure of this Thesis After an analysis of the above mentioned general conditions, the first part of this thesis will explore which marketing strategies can be adapted for higher education institutions. Both, strategic questions and marketing tools will be discussed. A subsequent research defined criteria, which have a positive impact on the stage of development of marketing-activities in institutions of higher education. Six different types of educational institutions could be identified for the region Berlin/Brandenburg. Depending on the different characteristics ofeach institution, they exhibit a variety of stages of development or diverse understandings of marketing for higher education. Thus, differing marketing strategies can be recommended in each case. The most important factor in the differences in the marketing management of higher education institutions in Berlin and Brandenburg is the level of intensity of external pressure put on these establishments in order to guarantee the maximum utilization of resources and financial strength. Furthermore, the institution’s administrations differ in the commitment and willingness to respond to these challenges with marketing tools. Despite the increasing number of papers written on the necessity to introduce economic considerations into the management of higher education institutions, there are many critics that prognosticate the end of freedom within research and teaching if the spirit of marketing enters into education. Though it is an indisputable fact that management approaches from the private sector cannot be adapted into educational institutions without changes, freedom within research and teaching possibly faces a bigger threat from the disregard of these current changes and developments (cf. Tutt 2006, p. 171)!

The subject of the diploma thesis is the process of online persuasion in the case of higher education applicants for bachelor's and master's programmes at the Faculty of Social Sciences, Charles University (FSV UK) subject to tuition fees. The selected programmes form a specific class within the set of study programmes offered by the faculty resulting in necessity of different promotion strategies. The specificity of these programmes lies in the primary focus on multidisciplinarity, specific target group and the requirement of tuition fee payment. Online marketing and the recipient's persuasion being an effective tool gaining attention rapidly in recent years is the focus of this thesis. The attitudes of the main actors involved in the online persuasion in case of FSV UK are analyzed employing both quantitative (a questionnaire survey) and qualitative (semi-structured interviews with applicants and students) approaches. A SWOT analysis is performed based on a theoretical framework of information from universities, university marketing, marketing mix of universities and the persuasive principles and tools used to persuade the applicants to apply for studies at FSV UK. The work concludes with a summary of results obtained in a proposal of marketing strategy optimization for the Department of Public...

O Objeto de Estudo dessa Dissertação é a Faculdade Nossa Cidade - FNC. IES situada no município de Carapicuíba, SP. O Objetivo Geral da Dissertação foi o de descrever em profundidade o diagnóstico situacional da FNC em dois períodos distintos no tempo, quanto aos esforços de comunicação para a divulgação do processo seletivo 2012 e 2013. Como Objetivos Específicos, a Dissertação buscou analisar de maneira sistemática os dados coletados, avaliar o retorno dos investimentos em comunicação da IES e propor orientações para o desenvolvimento da Campanha de Comunicação Mercadológica da FNC para a venda dos cursos oferecidos. Foram utilizados como Procedimentos Metodológicos a Pesquisa Exploratória com a utilização de Estudo de Caso, dividido em duas Fases, a saber: Fase 1- Delimitação das teorias que sustentam o arcabouço teórico sobre Educação Superior no Brasil e a atual educação superior como \"negócio rentável\", além da delimitação teórica sobre Gestão Mercadológica para empresas de Serviços, Retorno de Investimentos em Comunicação, e Planejamento de Comunicação. Fase 2 - Pesquisas Primárias (entrevistas com o corpo diretivo da IES, com os docentes e com os discentes ingressantes e concluintes), e Pesquisas Secundárias - análise dos registros das campanhas do processo seletivo 2012 e 2013, e a análise dos resultados do Relatório da Comissão Própria de Avaliação (CPA - 2014). De acordo com o diagnóstico apresentado a FNC apresenta significativos pontos fortes institucionais, pedagógicos, financeiros, de marketing e de gestão e organização. Os pontos a melhorar são de conhecimento da alta direção e têm recebido atenção por parte da direção pedagógica, que responde pela IES junto ao MEC. O enquadramento e classificação dos cursos oferecidos pela FNC na Matriz BCG foram confirmados pelo cálculo do MCP de cada um dos cursos na avaliação do período 2012-2014. Para a análise GE, após a realização dos cálculos de notas ponderadas para a atratividade de mercado e para o posicionamento do negócio em seu mercado, a FNC foi enquadrada como um negócio de alta atratividade de mercado e alto posicionamento do negócio em seu mercado. O diagnóstico demonstrou, ainda, que a FNC realiza ações para o atendimento dos 14 objetivos da comunicação e essas ações são reconhecidas pela comunidade acadêmica. A análise do retorno de investimento em comunicação indicou que a FNC apresenta viabilidade econômica, financeira e patrimonial sólidas. Como orientações ao Planejamento da Comunicação o texto indica que a FNC precisa administrar de maneira consciente suas promessas de serviço; deve manter canal aberto de informações junto aos candidatos à matrícula na IES e, sobretudo, junto ao corpo docente e corpo discente da Faculdade; deve também educar seus diferentes públicos, sobretudo os alunos, uma vez que sua entrega de serviços é de característica de alta participação do cliente em todo o processo e deve, ainda, cuidar com muita atenção da comunicação interna junto aos funcionários técnico-administrativos e docentes. Tudo isso pode ajudar o processo de comunicação a fim de evitar que se gere insatisfação por parte do cliente. / The study object of this thesis is the Faculdade Nossa Cidade - FNC. IES in the municipality of Carapicuiba, SP. The Dissertation of the General Purpose was to describe in depth the situational diagnosis of FNC in two different periods in time, as the communication efforts for the dissemination of the Selection Process in 2012 and 2013. As specific objectives, the dissertation aimed to analyze systematically the data collected, evaluate the return on investments in communication IES and propose guidelines for the development of the FNC Communication Campaign for the sale of courses offered. They were used as Methodological Procedures exploratory research with the use of case study, divided into two phases, namely: Phase 1 - Delimitation of theories that support the theoretical framework on Higher Education in Brazil and the current higher education as a \"profitable business\" in addition to the theoretical definition of marketing management for service companies, Investment Return on Communication and Marketing Communication Planning. Stage 2 - Primary Research (interviews with the governing body of IES, with teachers and with students entering and graduating), and Research Secondary - analysis of records of the campaigns of the Selection Process in 2012 and 2013 and the analysis of the results of the Report Committee for Assessment (CPA - 2014). According to the diagnosis introduced to FNC presents significant institutional, pedagogical, financial strengths, marketing, and management and organization. The areas for improvement are the knowledge of senior management and have received attention from the pedagogical direction, which responds by IES with the MEC. The framework and classification of courses offered by the FNC in the BCG Analysis were confirmed by MCP calculation of each of the courses in the evaluation period 2012- 2014. For GE Analysis, after the purposes of the calculation of weighted grades for market attractiveness and the business positioning in its market, FNC was framed as a highly attractive market business and high positioning of the business in your market. The diagnosis has also shown that the FNC takes action to meet the 14 Objectives of Communication and these actions are recognized by the academic community. Analysis of the communication payback indicated that the FNC has economic feasibility, financial and solid equity. As guidelines to Communication Planning for FNC must manage consciously their service promises; it must maintain an open channel of information from the candidates for enrollment in IES and especially with the faculty and student body of the Faculty; It must also educate its stakeholders, particularly students, since its delivery of services is of high share of customer feature throughout the process and must also take care carefully of internal communication with the technical and administrative staff and teachers. All this can help the communication process in order to avoid that generate dissatisfaction by the customer.

O Objeto de Estudo dessa Dissertação é a Faculdade Nossa Cidade - FNC. IES situada no município de Carapicuíba, SP. O Objetivo Geral da Dissertação foi o de descrever em profundidade o diagnóstico situacional da FNC em dois períodos distintos no tempo, quanto aos esforços de comunicação para a divulgação do processo seletivo 2012 e 2013. Como Objetivos Específicos, a Dissertação buscou analisar de maneira sistemática os dados coletados, avaliar o retorno dos investimentos em comunicação da IES e propor orientações para o desenvolvimento da Campanha de Comunicação Mercadológica da FNC para a venda dos cursos oferecidos. Foram utilizados como Procedimentos Metodológicos a Pesquisa Exploratória com a utilização de Estudo de Caso, dividido em duas Fases, a saber: Fase 1- Delimitação das teorias que sustentam o arcabouço teórico sobre Educação Superior no Brasil e a atual educação superior como \"negócio rentável\", além da delimitação teórica sobre Gestão Mercadológica para empresas de Serviços, Retorno de Investimentos em Comunicação, e Planejamento de Comunicação. Fase 2 - Pesquisas Primárias (entrevistas com o corpo diretivo da IES, com os docentes e com os discentes ingressantes e concluintes), e Pesquisas Secundárias - análise dos registros das campanhas do processo seletivo 2012 e 2013, e a análise dos resultados do Relatório da Comissão Própria de Avaliação (CPA - 2014). De acordo com o diagnóstico apresentado a FNC apresenta significativos pontos fortes institucionais, pedagógicos, financeiros, de marketing e de gestão e organização. Os pontos a melhorar são de conhecimento da alta direção e têm recebido atenção por parte da direção pedagógica, que responde pela IES junto ao MEC. O enquadramento e classificação dos cursos oferecidos pela FNC na Matriz BCG foram confirmados pelo cálculo do MCP de cada um dos cursos na avaliação do período 2012-2014. Para a análise GE, após a realização dos cálculos de notas ponderadas para a atratividade de mercado e para o posicionamento do negócio em seu mercado, a FNC foi enquadrada como um negócio de alta atratividade de mercado e alto posicionamento do negócio em seu mercado. O diagnóstico demonstrou, ainda, que a FNC realiza ações para o atendimento dos 14 objetivos da comunicação e essas ações são reconhecidas pela comunidade acadêmica. A análise do retorno de investimento em comunicação indicou que a FNC apresenta viabilidade econômica, financeira e patrimonial sólidas. Como orientações ao Planejamento da Comunicação o texto indica que a FNC precisa administrar de maneira consciente suas promessas de serviço; deve manter canal aberto de informações junto aos candidatos à matrícula na IES e, sobretudo, junto ao corpo docente e corpo discente da Faculdade; deve também educar seus diferentes públicos, sobretudo os alunos, uma vez que sua entrega de serviços é de característica de alta participação do cliente em todo o processo e deve, ainda, cuidar com muita atenção da comunicação interna junto aos funcionários técnico-administrativos e docentes. Tudo isso pode ajudar o processo de comunicação a fim de evitar que se gere insatisfação por parte do cliente. / The study object of this thesis is the Faculdade Nossa Cidade - FNC. IES in the municipality of Carapicuiba, SP. The Dissertation of the General Purpose was to describe in depth the situational diagnosis of FNC in two different periods in time, as the communication efforts for the dissemination of the Selection Process in 2012 and 2013. As specific objectives, the dissertation aimed to analyze systematically the data collected, evaluate the return on investments in communication IES and propose guidelines for the development of the FNC Communication Campaign for the sale of courses offered. They were used as Methodological Procedures exploratory research with the use of case study, divided into two phases, namely: Phase 1 - Delimitation of theories that support the theoretical framework on Higher Education in Brazil and the current higher education as a \"profitable business\" in addition to the theoretical definition of marketing management for service companies, Investment Return on Communication and Marketing Communication Planning. Stage 2 - Primary Research (interviews with the governing body of IES, with teachers and with students entering and graduating), and Research Secondary - analysis of records of the campaigns of the Selection Process in 2012 and 2013 and the analysis of the results of the Report Committee for Assessment (CPA - 2014). According to the diagnosis introduced to FNC presents significant institutional, pedagogical, financial strengths, marketing, and management and organization. The areas for improvement are the knowledge of senior management and have received attention from the pedagogical direction, which responds by IES with the MEC. The framework and classification of courses offered by the FNC in the BCG Analysis were confirmed by MCP calculation of each of the courses in the evaluation period 2012- 2014. For GE Analysis, after the purposes of the calculation of weighted grades for market attractiveness and the business positioning in its market, FNC was framed as a highly attractive market business and high positioning of the business in your market. The diagnosis has also shown that the FNC takes action to meet the 14 Objectives of Communication and these actions are recognized by the academic community. Analysis of the communication payback indicated that the FNC has economic feasibility, financial and solid equity. As guidelines to Communication Planning for FNC must manage consciously their service promises; it must maintain an open channel of information from the candidates for enrollment in IES and especially with the faculty and student body of the Faculty; It must also educate its stakeholders, particularly students, since its delivery of services is of high share of customer feature throughout the process and must also take care carefully of internal communication with the technical and administrative staff and teachers. All this can help the communication process in order to avoid that generate dissatisfaction by the customer.