The knowledge that citizens have of their own municipality is very useful for the local politicians and planners in the event of such a major reconstruction in the neighborhood. It is the residents in the area that are most affected, and their view on the reconstruction is valuable if the end result will be as good as possible. Since the municipality builds for the citizens, and wants them to enjoy the outcome of the reconstruction as much as possible, it is essential that the municipality get a chance to inspect the citizen’s views and experiences about it in an early stage. If the citizens don’t want to get involved, or if only a few people involve themselves, it will be difficult for the municipality to find a solution satisfactory to all. That all citizens should be happy with the outcome is of course very difficult, but the more people that are involved, the greater are the opportunities that as many as possible gets pleased. The purpose of this thesis is to first highlight the problems and experiences in the area of citizen involvement in urban issues. This, together with the results of two surveys and a report on how other municipalities are working with the issue, will help the municipality of Eskilstuna to find ways that makes even those who normally don’t commit themselves to engage in these types of questions. In this thesis, these people are referred to as the "quiet" citizens.

The aim of the study is twofold. First, to provide a picture of what happens when groups of citizens cooperate with municipalities and administrations to produce services essential to the community, i.e., elderly care or road maintenance. Second, to compare this picture with the picture of citizens’ involvement that the civil society theories describe. This is done by comparing four different cooperation projects. The empirical material has been gathered through four qualitative case studies – two elderly care cases and two road maintenance cases – and the analytical frame has been drawn mostly from organization theory, especially the resource dependence and the institutional perspectives. In the dissertation it is shown that in the projects with less complications the processes developed in a way that balanced, to some extent, the asymmetry in the dependence relation, i.e., the resources controlled by the groups became more interesting for the administrations and municipalities. These processes did also develop in a way that made it possible for the actors to come to an agreement of what problem the project was supposed to solve. These findings covariates with how interested the municipalities and the Road Administration organizations were to participate in the cooperation projects. It also covariates with the use of institutionalized cooperation forms. The short cut of an already defined and legitimated cooperation form implied that less transaction resources had to be invested in the cooperation itself – but as a result the actors did not communicate sufficiently and therefore did not develop a mutual understanding and trust. Another finding is that both the groups and the municipalities and administrations had pragmatic motives for their involvement in the cooperation projects, which led to an organizational form that was effective for the purpose of solving the identified problem with the elderly care/road maintenance, but not for the unintended consequences described by the civil society theories. As the group of citizens really involved was small, the consequences – greater solidarity and responsibility, and a decentralized democratic process, only comprised a few, mostly resourceful, citizens. Finally, the study shows that the groups’ contributions to the democratic process were limited by their involvement in actually solving the problem in question, i.e., to build and run an elderly home or to work with the improvement of the roads. The findings suggests that the picture of citizens’ involvement often put forward in the political debate in Sweden – as both a complement to the service provided by the public sector and a way to improve the democratic process – ought to be the subject of further research.