Integrated marketing communication (IMC) is a concept which has been explored in commercial contexts by numerous studies. Numerous scholars in the literature highlight the benefits of adopting an IMC approach which creates message consistency, amongst others. However, there is still limited literature on the adoption and use of IMC in the context of non-profit organisations involved in social marketing campaigns to support their behavioural change messages. Insight into the adoption and use of an IMC approach could be useful to non-profit organisations involved in social marketing as it could increase the success of behavioural change messages. This study aims to explore the use of IMC by one non-profit organisation within a social marketing context. By doing so the study proposes and refines IMC criteria for social marketing to support behavioural change messages and thus contributes to the existing body of knowledge on using IMC in social marketing. The study uses a single case study approach which includes using three data collection methods to collect data from the South Africa National Blood Service (SANBS) to evaluate its social marketing campaigns according to proposed IMC criteria for social marketing. Based on the findings revised IMC criteria which are more tailor-made for social marketing to support behavioural change messages are proposed. It became evident that non-profit organisations need to be sensitive to the complexities of communicating messages aimed at behavioural change. A proper understanding and application of more tailor-made IMC criteria for social marketing can thus benefit non-profit organisations to effectively communicate behavioural change messages through their social marketing campaigns / Communication Science / MA (Communication Science)

Made available in DSpace on 2016-04-26T18:15:59Z (GMT). No. of bitstreams: 1 COS - Vania Penafieri de Farias.pdf: 2816699 bytes, checksum: a780f3ea32249d65847a11182e427a6f (MD5) Previous issue date: 2006-10-20 / The study is about the examination of the semiotics building of the animal aspect and the superdimension of the time and the space, in the automobile messages on the printed advertising pieces. How the advertinsing is intrinsically related to cultural habits and behaviour tendencies, through the study of better understanding of the signal relations which are formed by cultural interferences. The research has considered the hypotheses of the landscapes created on the advertising pieces take the privilage, from one side, the individuality as a generator concept of the unity of the automobile, on the other hand, the plurality with the idea of achieveness of exhibition. The other hypothesis is about the idea of spacial escape idea versus the simbolic run away of the urban daily life. The paper was structered in a way to make possible: identification of the present diversities in the corpus, thought about the automobile representations in the post-modern society and dialogical possibilities, base don Mikhail Bakhtin concept, among many structures existing on the advertising pieces / O estudo está voltado ao exame da construção semiótica de conceitos de animização e de superdimensionamento do tempo e do espaço, nas mensagens de automóveis de peças publicitárias impressas. Como a forma de atuação da publicidade está intrinsecamente relacionada a hábitos culturais e a tendências comportamentais, propõe-se por meio do estudo melhor entendimento das relações sígnicas que se formam a partir de interferências culturais. A pesquisa partiu das hipóteses de que os cenários criados nas peças publicitárias privilegiam, de um lado, a individualidade como conceito gerador de unicidade do automóvel, e de outro, a pluralidade, com a idéia de conquista, de exibição. A outra hipótese diz respeito à idéia de fuga espacial versus fuga simbólica da vida cotidiana urbana. A dissertação foi estruturada de forma a possibilitar: identificação das diversidades presentes no corpus, reflexão acerca das representações do automóvel na sociedade contemporânea e possibilidades dialógicas, a partir do conceito de Mikhail Bakhtin, entre os diversos enunciados presentes nas peças publicitárias

Health and eating healthy has become increasingly popular during the recent decades. On television, countless numbers of food commercials claim their products to be healthy, and fit good looking people propagate for the benefits of the products. At the same time, there are many studies showing these marketing messages to be highly misleading. Consequently, a great extent of existing research within this field treats the subject of consumers, children in particular, and television in relation to eating habits. However, in this study, we are not interested in confirming these facts; instead we focus on the attitudes that consumers have towards these marketing messages with underlying health claims shown in TV commercials. Today, many new types of communication channels exist, nevertheless, watching TV is an increasing activity, especially among young consumers. It was found that research including young adult consumers was scarce, why the segment of university students belonging to the generation Y was chosen for this study. The purpose of this thesis is to identify the attitudes that Swedish generation Y university students have towards TV commercials with underlying health claims. The aim is also to investigate why these consumers react to the commercials the way they do. In this thesis both a quantitative and a qualitative method was used, where the qualitative method was the most dominating. Thus, it can be considered a mixed methods approach. However, the quantitative part is dominating. For the empirical study we conducted tests where a number of persons in focus groups were exposed to different TV commercials, all with an underlying health claim. The respondents answered an in-group questionnaire and thereafter during the group discussion they were asked to describe their reactions to the TV commercials. Finally, the respondents were also asked what factors they believed important to them when they consider buying a product. The Swedish generation Y university students presented a number of attitudes towards the chosen television commercials. The students did recognize the underlying health claims and furthermore indicated other factors noticed within the commercials. Also, we could see that factors such as memory, unconscious influence as well as positioning of thecommercials had an influence on the attitudes. The results also specified that factors influencing these consumers in their purchasing decision, except the TV commercial itself, were; whether they had bought the product before, what family and friends used and recommended, as well as price and quality. The above features also had an influence on how these consumers reacted to the marketing messages. The study shows that the model of the emotional process by Holbrook and O‟Shaughnessy (1984) could be followed. We furthermore built on Bagozzi et al.‟s (1999) classification of advertisements by introducing the multi message ad. To conclude, it can be stated that factors influencing these consumers‟ attitudes of TV commercials with underlying health claims had different aspects and explanations, although common patterns could be seen. / Hälsa och att äta hälsosamt har blivit alltmer populärt under de senaste decennierna. På tv hävdar ett oräkneligt antal reklaminslag för matprodukter hur hälsosamma de är och vältränade, snygga människor propagerar för fördelarna med produkterna. Samtidigt finns det många studier som visar att dessa reklambudskap är vilseledande. Följaktligen handlar en stor del av forskningen i ämnet om sambandet mellan konsumenter - i synnerhet barn, och TV i relation till matvanor. I denna studie är vi inte intresserade av att bekräfta dessa fakta, utan fokus är istället inriktat på hur tittarna tolkar reklambudskap med underliggande hälsopåståenden. Idag finns många nya typer av kommunikationskanaler, men trots det ökar TV-tittandet, i synnerhet bland unga konsumenter. Forskning kring generation Y och deras syn på TV-reklam med underliggande hälsobudskap är hittills begränsad. Syftet med denna uppsats är att identifiera de attityder som svenska universitetsstudenter tillhörande generation Y har gentemot TV reklam med underliggande hälsobudskap. Syftet är också att undersöka varför dessa konsumenter tolkar reklamen som de gör. I rapporten användes både kvalitativa och kvantitativa metoder, där den kvalitativa var mest dominerande. Man kan därför säga att en blandad metod användes för att få fram bästa resultat. För den empiriska studien gjordes ett test där ett antal personer i fyra fokus grupper fick se olika TV-reklaminslag, alla med ett underliggande hälsobudskap. Gruppmedlemmarna fick individuellt svara på ett antal frågor ur ett formulär och därefter i gruppen diskutera sina reaktioner på reklaminslagen. Hur dessa påverkade dem och vad de anser som viktigt när de själva ska köpa en produkt var andra frågor som diskuterades. Det visade sig att reklaminslagen uppfattades på olika sätt av studenterna i fokus grupperna. De identifierade de underliggande hälsobudskapen i reklamerna och även andra uppfattningar om reklambudskapen kunde utläsas. Ur resultaten kan utläsas att faktorer såsom minne, undermedvetet inflytande och även reklaminslagens position i förhållande till varandra var av vikt för hur de uppfattades. Resultatet visar också att studenterna påverkades av många fler faktorer än själva reklamen i sig, exempelvis huruvida de köpt produkten innan, vad familj och vänner använde och rekommenderade, samt pris och kvalité. Dessafaktorer påverkade även hur studenterna tolkade reklammeddelandena. Dessutom visar vi hur Holbrook och O‟Shaughnessy‟s (1984) Model of the Emotional Process, stämmer överens med resultaten i denna studie. Vi bygger även vidare på Bagozzi et al.‟s (1999) två klassificeringar av reklam och introducerar en tredje; multimeddelande-reklam. Sammanfattningsvis kan konstateras att många olika faktorer påverkade dessa konsumenters attityder gentemot TV-reklam med underliggande hälsobudskap. Trots det kunde ändå vissa gemensamma mönster utläsas.

Programmers compose programs in multiple languages to combine the advantages of innovations in new high-level programming languages with decades of engineering effort in legacy libraries and systems. For language inter-operation, language designers provide two classes of multilingual programming interfaces: (1) foreign function interfaces and (2) code generation interfaces. These interfaces embody the semantic mismatch for developers and multilingual systems builders. Their programming rules are difficult or impossible to verify. As a direct consequence, multilingual programs are full of bugs at interface boundaries, and debuggers cannot assist developers across these lines. This dissertation shows how to use composition of single language systems and interposition to improve the safety of multilingual programs. Our compositional approach is scalable by construction because it does not require any changes to single-language systems, and it leverages their engineering efforts. We show it is effective by composing a variety of multilingual tools that help programmers eliminate bugs. We present the first concise taxonomy and formal description of multilingual programming interfaces and their programming rules. We next compose three classes of multilingual tools: (1) Dynamic bug checkers for foreign function interfaces. We demonstrate a new approach for automatically generating a dynamic bug checker by interposing on foreign function interfaces, and we show that it finds bugs in real-world applications including Eclipse, Subversion, and Java Gnome. (2) Multilingual debuggers for foreign function interfaces. We introduce an intermediate agent that wraps all the methods and functions at language boundaries. This intermediate agent is sufficient to build all the essential debugging features used in single-language debuggers. (3) Safe macros for code generation interfaces. We design a safe macro language, called Marco, that generates programs in any language and demonstrate it by implementing checkers for SQL and C++ generators. To check the correctness of the generated programs, Marco queries single-language compilers and interpreters through code generation interfaces. Using their error messages, Marco points out the errors in program generators. In summary, this dissertation presents the first concise taxonomy and formal specification of multilingual interfaces and, based on this taxonomy, shows how to compose multilingual tools to improve safety in multilingual programs. Our results show that our compositional approach is scalable and effective for improving safety in real-world multilingual programs. / text

Responding to the need to fill the research gap in the area of museum integrated marketing communication, the study investigated the planned, unplanned, product and service messages of selected museums in South Africa. These selected museums were the Ditsong and Iziko clusters of museums in the Gauteng Province and the Western Cape Province respectively. The clusters were selected because they are the biggest clusters of museums in the country. In an attempt to fill the research gap, the goal of the study was to develop and present an integrated marketing communication framework for the selected museums. In order to realise the goal of the study, four objectives were set. Consistent with the first objective chapter 2 analysed the South African cultural tourism sector. In this regard, the literature review revealed that South Africa’s cultural product offering is multifaceted with arts, cultural villages, literature, battlefields, museums, heritage sites nd religion comprising the main tourist attractions. Moreover, the literature review revealed that the two clusters of museums offer diversified product portfolios. The second objective was achieved in chapter 3 by analysing integrated marketing communication by means of a literature review. The literature review revealed that IMC is a logical structure of developing communication strategies. An organisation should control (planned) or influence messages (unplanned, product, service) messages to ensure message consistency and maximum communication impact. In simple terms, an organisation should strive to match its brand promise made through planned messages with actual performance as reflected in its product, service, and unplanned messages. The third objective was to analyse empirically the planned, unplanned, product and service messages of the Ditsong and Iziko clusters of museums. The results of the empirical phase of the study were presented in chapter 4. Following a mixed methods research approach, the first component of the empirical phase involved in- depth interviews with the marketing managers of the museum clusters while the second component involved a survey of visitors to the clusters. The qualitative data was analysed by establishing themes which had emerged from the interviews with the marketing managers. The quantitative data was analysed using the SPSS programme. In order to establish the relationships between the variables, a factor analysis was conducted. In addition, T-tests and ANOVAs were also conducted. The factor analysis produced three factors namely, factor 1: Above-the-line media, factor 2: Internal and external marketing and factor 3: Marketing public relations. The t-test and ANOVAs revealed that the respondents across age, province of residence, visitor retention and educational level rate service messages the most highly of all the IMC messages. On the whole, the empirical study revealed that both the participants and the respondents share the same views on what should be done in terms of the planned, unplanned, service and product messages of museums to ensure message consistency and maximum communication impact. The structural equation modelling indicated the interrelatedness of the various messages as well as their influence on one another. The fourth objective was to develop and present an integrated marketing communication framework for the Ditsong and Iziko museum clusters. This objective was realised in chapter five. The framework was informed by both the literature review and the empirical study. As regards the literature review the framework differs from some other works on IMC in that an attempt was made to align the framework to IMC message typology in its entirety. With regard to the empirical study, the IMC programme phase of the framework incorporates the recommendations of the respondents. It is hoped that the framework will empower the museums both to ensure message consistency and to maximise communication impact in spite of the divergent message needs of their multiple stakeholders. / Thesis (PhD (Tourism Management))--North-West University, Potchefstroom Campus, 2013.

Responding to the need to fill the research gap in the area of museum integrated marketing communication, the study investigated the planned, unplanned, product and service messages of selected museums in South Africa. These selected museums were the Ditsong and Iziko clusters of museums in the Gauteng Province and the Western Cape Province respectively. The clusters were selected because they are the biggest clusters of museums in the country. In an attempt to fill the research gap, the goal of the study was to develop and present an integrated marketing communication framework for the selected museums. In order to realise the goal of the study, four objectives were set. Consistent with the first objective chapter 2 analysed the South African cultural tourism sector. In this regard, the literature review revealed that South Africa’s cultural product offering is multifaceted with arts, cultural villages, literature, battlefields, museums, heritage sites nd religion comprising the main tourist attractions. Moreover, the literature review revealed that the two clusters of museums offer diversified product portfolios. The second objective was achieved in chapter 3 by analysing integrated marketing communication by means of a literature review. The literature review revealed that IMC is a logical structure of developing communication strategies. An organisation should control (planned) or influence messages (unplanned, product, service) messages to ensure message consistency and maximum communication impact. In simple terms, an organisation should strive to match its brand promise made through planned messages with actual performance as reflected in its product, service, and unplanned messages. The third objective was to analyse empirically the planned, unplanned, product and service messages of the Ditsong and Iziko clusters of museums. The results of the empirical phase of the study were presented in chapter 4. Following a mixed methods research approach, the first component of the empirical phase involved in- depth interviews with the marketing managers of the museum clusters while the second component involved a survey of visitors to the clusters. The qualitative data was analysed by establishing themes which had emerged from the interviews with the marketing managers. The quantitative data was analysed using the SPSS programme. In order to establish the relationships between the variables, a factor analysis was conducted. In addition, T-tests and ANOVAs were also conducted. The factor analysis produced three factors namely, factor 1: Above-the-line media, factor 2: Internal and external marketing and factor 3: Marketing public relations. The t-test and ANOVAs revealed that the respondents across age, province of residence, visitor retention and educational level rate service messages the most highly of all the IMC messages. On the whole, the empirical study revealed that both the participants and the respondents share the same views on what should be done in terms of the planned, unplanned, service and product messages of museums to ensure message consistency and maximum communication impact. The structural equation modelling indicated the interrelatedness of the various messages as well as their influence on one another. The fourth objective was to develop and present an integrated marketing communication framework for the Ditsong and Iziko museum clusters. This objective was realised in chapter five. The framework was informed by both the literature review and the empirical study. As regards the literature review the framework differs from some other works on IMC in that an attempt was made to align the framework to IMC message typology in its entirety. With regard to the empirical study, the IMC programme phase of the framework incorporates the recommendations of the respondents. It is hoped that the framework will empower the museums both to ensure message consistency and to maximise communication impact in spite of the divergent message needs of their multiple stakeholders. / Thesis (PhD (Tourism Management))--North-West University, Potchefstroom Campus, 2013.

The study examines the impact of communication on customer satisfaction at the Transvaal Museum. Customer satisfaction refers to customer's overall satisfaction or dissatisfaction with the organisation based on all encounters and experience with that particular organisation. Communication has an impact on both customer satisfaction and future behavioural actions of consumers. There are four sources of brand messages namely, planned, unplanned, product and service messages. In the quest for increased customer satisfaction, companies are moving away from the traditional 4Ps (product, price, place and promotion) of the marketing mix to the 8Ps. The other four Ps include physical assets, procedures, personnel and personalisation. Integration of all marketing communications to customers is seen as a key activity in companies' attempts to build long term-relationships. On the whole, the study has indicated that customers of the museum are satisfied with its products, services and messages. However, the research has also shown that customers are not happy with the way the museum handles its planned communication activities. / Communication Science / M.A. (Organisational Communication Research Practice)

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L'accroissement d'efficacite des réseaux d'interconnexion et la vulgarisation des machines multiprocesseurs permettent la réalisation de machines parallèles a mémoire distribuée de faible coût: les grappes de multiprocesseurs. Elles nécessitent l'exploitation à la fois du parallélismeà grain fin, interne à un multiprocesseur offert par la multiprogrammation légère, et du parallélisme à gros grain entre les différents multiprocesseurs. L'exploitation simultanée de ces deux types de parallélisme exige une méthode de communication entre les processus légers qui ne partagent pas le mêmme espace d'adressage. Le travail de cette thèse porte sur le problème de l'Intégration de la multiprogrammation légère et des communications sur grappes de multiprocesseurs symétriques (SMP). II porte plus précisément sur evaluation et le reglage du noyau exécutif ATHAPASCAN-0 sur ce type d'architecture. ATHAPASCAN-0 est un noyau exécutif, portable, développé au sein du projet APACHE (CNRS-INPG-INRIA-UJF), qui combine la multiprogrammation légère et la communication par échange de messages. La portabilité est assurée par une organisation en couches basée sur les standards POSIX threads et MPI largement répandus. ATHAPASCAN-0 étend le modèle de réseau statique de processus «lourds» communicants tel que MPI, PVM, etc,à celui d'un réseau dynamique de processus légers communicants. La technique de base est la multiprogrammation lègere des communications et des calculs. La progression des communications exige la scrutation de état du reseau et l'enchainement des opérations de transferts. L'efficacité repose sur la minimisation de ces opérations. De plus, l'emploi de multiprocesseurs ajoute des problèmes spécifiques dus à l'apparition d'un parallélisme réel entre calcul et communication. Ces problèmes sont présentés et des solutions sont proposées pour l'environnement ATHAPASCAN-0. Ces solutions sont évaluées sur des grappes de multiprocesseurs. / The continuous price reduction for commodity PC multiprocessors and the availability of fast network interfaces have made cluster of multiprocessors an attractive low-price alternative to build parallel systems. Multiprocessor clusters offer two levels of parallelism: a fine grain parallelism inside a single multiprocessor and a coarse grain among them. A mechanism must be provided to exploit both levels of parallelism simultaneously. This requires to provide communications between threads belonging to different addresses spaces. This dissertation addresses the problem of integrating threads and communications on ATHAPASCAN-0 run time system. ATHAPASCAN-0 is a portable run time for cluster of multiprocessors developed as part of the APACHE project (CNRS-INPG-INRIA-UJF). Portability is achieved by a layered organization based on standards like POSIX threads and MPI. The ATHAPASCAN-0 run time system extends the heavy-weight process communication model of message passing libraries such as MPI, PVM, etc, into a lighter dynamic network of communicating threads. Multiprogramming is the key concept used. Communication progress is based on a network polling basis to handle incoming messages and to deliver outgoing communications requests. Performance is strongly dependent on the way these operations are implemented. Additionally, multiprocessors introduce some programming problems like overhead of cache coherency mechanisms, method of managing concurrent accesses and efficient mutex locking to avoid unnecessary context switching. These problems are analyzed and solutions are implemented in the ATHAPASCAN-0 run time system. An evaluation of these solutions is performed on a cluster of multiprocessors.

The main goal of this diploma thesis is analysis and reconstruction of the information network of major representative of anti-Austrian resistance abroad T. G. Masaryk in the First World War. The analysis and reconstruction will be put in context of contemporary events. Emphasis will be put on foreign and domestic information sources. It will show by which way and by whom was T. G. Masaryk informed about events in Bohemia and Austria-Hungary and what meaning this information had for his activities abroad.