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The research question addressed by this thesis is: To what degree the results of the statistical analysis will corroborate the main theoretical assumptions of the proposed theoretical model of new authentic transformatory cultural tourism experience as transmodern phenomenon of equality of two Cartesian levels of reality, material (objective authenticity) and experiential (constructive authenticity) in informing the intrapersonal existential authenticity as outcome transformatory tourist experience. The main reason for undertaking this study is to resolve the evident crisis of postmodern authenticity discourse arising from a failure of postmodern theoretical framework to integrate three social authenticity theories into a coherent authenticity discourse. The research design adopted in the study is theory-testing theory-building paradigm which incorporates both deductive and inductive logic and was applied in three successive phases. In the first phase the new theoretical model of transformatory cultural tourism experience was proposed, underpinned by transmodern flat ontology and philosophy of the Speculative Realism. In the second phase the main theoretical assumptions of equal contribution of objective and constructive authenticity as independent variables in informing the transformatory experience as dependent variable were empirically tested by standard multiple regression analysis. In the last deductive phase the results of all empirical tests were inferred onto initial theoretical assumptions of the original model and new modified model of transformatory cultural tourism experience has been proposed with an addition of two newly identified transmodern experiential constructs, epistemological and ontological authenticity. For a primary data collection the instrument was a self-administered questionnaire and the sampling strategy was a non-probability sampling. The data was collected during the period 01st and 18 April 2011 at two sites, Constitution Hill and Hector Peterson Memorial in Johannesburg. The sample size from two sites was N=406. The scales of measurements were already developed in the earlier questionnaire and the confirmatory factor analysis was used to confirm the variables contained in each factor, namely objective and constructive authenticity as independent variables and transformatory experience as the dependent variable. The results of a standard multiple regression analysis confirmed the importance of the model as independent variables explained 30.7% of the variances (R2=.307) in the model. An unexpected result was that objective authenticity explained 34.5% of the variance in the model (β = .345) which is significantly higher than 30.5% of variance explained by constructive authenticity (β = .305). The results of standard multiple regression analysis confirmed the main theoretical assumption of the model of equality of material and experiential levels of Cartesian duality in informing the new transformatory experience regarded as a transmodern phenomenon. The standard, stepwise and hierarchical multiple regression tests were further conducted to establish if any moderating variables should be added into the original model containing two independent variables. The tests included five demographic variables (gender, place of residence, connection with culture, and two items of education (pre-tertiary education and Bachelors degree) and none of the variables explained a level of variability which warranted their inclusion into the model. Consequently, the results of the retests of the model did not change its initial conceptualisation. Finally, the t-test and Mann-Whitney U tests identified a significant difference between the two groups in the level of authenticity of their experience derived from two sites. A group having stronger inclination for authenticity is identified as Cultural Creatives, who are known as the forerunners of transmodernism. Based on the results of all statistical tests the final model was modified to reflect the important theoretical findings pertaining to two new types of transmodern authenticity. Epistemological authenticity denotes combined effects of objective and constructive authenticity in feeding the ontological authenticity of transformatory experience. The ontological authenticity is further identified as a confirmation of authentic-self which is required by Cultural Creatives. With proposition of new modified model the theory-testing theory-building research design came to its conclusion. The importance of research findings presented in this study lies not only in resolving the current crises of authenticity discourse in tourism but in the proposed New theoretical and conceptual model of transformatory cultural tourism experience underpinned by objective ·and constructive authenticity which will open a whole new field in tourism research arising from new transmodern experiential paradigm. / PhD (Tourism Management), North-West University, Potchefstroom Campus, 2014

The research question addressed by this thesis is: To what degree the results of the statistical analysis will corroborate the main theoretical assumptions of the proposed theoretical model of new authentic transformatory cultural tourism experience as transmodern phenomenon of equality of two Cartesian levels of reality, material (objective authenticity) and experiential (constructive authenticity) in informing the intrapersonal existential authenticity as outcome transformatory tourist experience. The main reason for undertaking this study is to resolve the evident crisis of postmodern authenticity discourse arising from a failure of postmodern theoretical framework to integrate three social authenticity theories into a coherent authenticity discourse. The research design adopted in the study is theory-testing theory-building paradigm which incorporates both deductive and inductive logic and was applied in three successive phases. In the first phase the new theoretical model of transformatory cultural tourism experience was proposed, underpinned by transmodern flat ontology and philosophy of the Speculative Realism. In the second phase the main theoretical assumptions of equal contribution of objective and constructive authenticity as independent variables in informing the transformatory experience as dependent variable were empirically tested by standard multiple regression analysis. In the last deductive phase the results of all empirical tests were inferred onto initial theoretical assumptions of the original model and new modified model of transformatory cultural tourism experience has been proposed with an addition of two newly identified transmodern experiential constructs, epistemological and ontological authenticity. For a primary data collection the instrument was a self-administered questionnaire and the sampling strategy was a non-probability sampling. The data was collected during the period 01st and 18 April 2011 at two sites, Constitution Hill and Hector Peterson Memorial in Johannesburg. The sample size from two sites was N=406. The scales of measurements were already developed in the earlier questionnaire and the confirmatory factor analysis was used to confirm the variables contained in each factor, namely objective and constructive authenticity as independent variables and transformatory experience as the dependent variable. The results of a standard multiple regression analysis confirmed the importance of the model as independent variables explained 30.7% of the variances (R2=.307) in the model. An unexpected result was that objective authenticity explained 34.5% of the variance in the model (β = .345) which is significantly higher than 30.5% of variance explained by constructive authenticity (β = .305). The results of standard multiple regression analysis confirmed the main theoretical assumption of the model of equality of material and experiential levels of Cartesian duality in informing the new transformatory experience regarded as a transmodern phenomenon. The standard, stepwise and hierarchical multiple regression tests were further conducted to establish if any moderating variables should be added into the original model containing two independent variables. The tests included five demographic variables (gender, place of residence, connection with culture, and two items of education (pre-tertiary education and Bachelors degree) and none of the variables explained a level of variability which warranted their inclusion into the model. Consequently, the results of the retests of the model did not change its initial conceptualisation. Finally, the t-test and Mann-Whitney U tests identified a significant difference between the two groups in the level of authenticity of their experience derived from two sites. A group having stronger inclination for authenticity is identified as Cultural Creatives, who are known as the forerunners of transmodernism. Based on the results of all statistical tests the final model was modified to reflect the important theoretical findings pertaining to two new types of transmodern authenticity. Epistemological authenticity denotes combined effects of objective and constructive authenticity in feeding the ontological authenticity of transformatory experience. The ontological authenticity is further identified as a confirmation of authentic-self which is required by Cultural Creatives. With proposition of new modified model the theory-testing theory-building research design came to its conclusion. The importance of research findings presented in this study lies not only in resolving the current crises of authenticity discourse in tourism but in the proposed New theoretical and conceptual model of transformatory cultural tourism experience underpinned by objective ·and constructive authenticity which will open a whole new field in tourism research arising from new transmodern experiential paradigm. / PhD (Tourism Management), North-West University, Potchefstroom Campus, 2014

This study explored the relationship between leadership styles and organisational climate by means of quantitative research. Data from an organisational climate survey was used during the analysis. The results indicate that there was a positive correlation (0,749 at the 0,01 level) between leadership styles and organisational climate, thus supporting the research hypothesis. A standard multiple regression analysis was conducted and three leadership styles were found to predict 55,6% of the variance in organisational climate. The Authoritative leadership style made the largest unique contribution to the variance in organisational climate. The interaction between biographical and organisational variables and leadership styles and organisational climate was studied by means of t-tests and ANOVAs. Although statistically significant differences were found, these terms were of little practical significance and the effect sizes were generally small. The study concludes with recommendations for Industrial and Organisational Psychology practices and further research. / Industrial and Organisational Psychology / M.A. (Industrial and Organisational Psychology)

This research investigates political risk in the context of service offshoring and the corresponding impact on risk management decisions. The first stage of the study uses the Repertory Grid Technique (RGT), to explore key post-contract political risks experiences within offshore outsourcing activities. Twelve key political risks affecting offshore outsourcing decisions are identified, and the moderating effect of offshoring activity types (BPO, ITO or KPO) on political risk exposure and impact perceptions is highlighted. The research also explores the conditioning effect of industry specific exposure to political risk and enhances the explanatory ability of the Transaction Cost Economics (TCE) constructs, offering a re-operationalization of the political risk component of external uncertainty. The second stage of the research introduces a series of hypotheses between offshoring flows and political risk profiles, and applies multiple regression to analyse political risk affecting offshore activities in low cost countries across contract-based offshoring engagements and FDI. The findings highlight that political risk is a genuine business concern for offshore contract-based outsourcing modalities, and identify concerns with Intellectual Property protection, Quality of Bureaucracy and Corruption as key considerations affecting location decisions in low-cost countries. The research further suggests a positive relationship between strong country level institutional and regulatory systems and high knowledge content in offshoring engagements. From a practical perspective, the research highlights the need for managerial tools to determine diversified firm and industry specific political risk impact on global service outsourcing engagements. The key practical contribution is the development of differentiated political risk typologies that can capture the nuances of external risks in offshoring, allowing for more accurate risk assessment of offshoring decisions.

Flooding is a global challenge that has plagued mankind throughout history, affecting over 164 million people worldwide in 2007 alone. As the frequency of flooding increases in England and Wales coupled with an increase in the number of properties at risk of flooding and the attendant huge (insured) economic costs of flooding, the services received by homeowners during flood damage repair works, have not been spared criticism, Both the Welsh Consumer Council report and the Warwickshire Trading Standards report raised serious questions about the level of service in insurance claims for the repair of flood-damaged domestic property. This research project was therefore aimed at investigating the level of service quality and determinants of homeowners’ satisfaction in England and Wales with respect to flood damage repair works during insurance claims. A comprehensive literature review was conducted on customers’ needs, satisfaction and service quality, flooding and related issues, and the repair of flood damaged domestic property, in order to set the framework for the research and shape the development of the research questions/hypotheses. The study employed a two-phased sequential mixed methods approach, commencing with 20 in-depth interviews with homeowners, repairers, insurers and loss adjusters. Findings from the initial exploratory study (and from the literature review) informed the development of a questionnaire instrument, which incorporated elements of SERVQUAL, the generic service quality measurement instrument. Survey data were collected for the quantitative phase of the study from a sample of 126 homeowners, which was then analysed to test the hypotheses put forward in the study. The data did not yield a set of reliable and interpretable factors of service quality from the three service quality scales used to measure homeowners’ perceptions of the performance of insurers, loss adjusters and contractors. However, of the three key service providers, the contractor’s performance was the best predictor of homeowners’ overall satisfaction during flood damage reinstatement claims, accounting for seven times the combined unique contribution of insurance and loss adjusting firms. In addition, satisfaction levels were significantly different for homeowners whose claims for repair works were completed within six months compared to those repairs exceeded twelve months. The thesis concludes with implications of the findings for practice as well as recommendations for further research. It is argued that knowledge of the determinants of homeowners’ satisfaction with services during the repair of flood damaged property, is beneficial not only to insurers, loss adjusters and repairers but to homeowners as well.

Sverige är ett land med förhållandevis många start-ups och Stockholm är den stad i världen med näst mest VC per capita. Ökningen av svenska start-ups är däremot oproportionerlig gentemot ökningen av svenskt VC. Det medför en hårdare konkurrens om riskkapitalet mellan svenska start-ups, vilket i sin tur leder till att det blir svårare för dem att finansiera sin verksamhet. Vidare existerar ett kunskapsgap inom forskningslitteraturen kring VCs finansiella investeringskriterier i allmänhet, och om svenska VCs finansiella investeringskriterier i synnerhet. Studiens syfte är att undersöka och därigenom öka förståelsen kring vilka finansiella investeringskriterier svenska VCs använder sig av för att utvärdera en investeringsmöjlighet i en start-up. En kvantitativ enkätundersökning har genomförts med en kvasiexperimentell design. Studien har tillämpat en deduktiv ansats och utgått från ett realistiskt perspektiv. 27 enkätsvar har genererats som analyserats med hjälp av en Conjoint Analysis och en hierarkisk multipel regression. Resultaten från båda analysmetoderna indikerar att de finansiella investeringskriterier som inkluderats i studien rangordnas enligt följande av våra respondenter: (1) tillväxtpotential internationellt, (2) potentiell avkastning, (3) risk/osäkerhet, (4) tillgång till finansiell information och (5) exit. / Sweden is a country that houses a relatively large amount of start-ups and Stockholm is a city that has the second most invested venture capital per capita in the world. However, the increase of Swedish start-ups is disproportional to the increase of Swedish Venture Capital. As a consequence, the competition between Swedish start-ups to access venture capital is intensifying and it is therefore becoming more difficult for Swedish start-ups to raise capital. Furthermore, research in regard of Venture Capitalits’ financial investment criterions is overall sparse and on the Swedish market almost non-existent. The purpose of this study is to investigate what financial investment criterions bare most importance to Swedish Venture Capitalists when evaluating an investment opportunity. This study uses a quantitative methodology with a survey design. The study takes a deductive approach and applies a realistic perspective. 27 responses were collected and analyzed using a conjoint analysis- and hierarchical multiple regression modell. Our results show that the financial investment criterions included in our study are ranked by our respondents as follows: (1) international growth potential, (2) potential rate of return, (3) risk/uncertainty, (4) accessibility to financial information, and (5) exit.