博士(商学) / Doctor of Commerce / 同志社大学 / Doshisha University

Open innovation that Henry Chesbrough introduced in 2003 promotes the usage of the input of outsiders to strengthen internal innovation processes and the search for outside commercialization opportunities for what is developed internally. Open innovation has enabled both academics and practitioners to design innovation strategies based on the reality of our connected world. Although the literature has identified and explored a variety of benefits and costs, to the best of our knowledge, no study has reviewed the benefits and costs of open innovation in terms of their importance for strategic performance. To conduct such a study, we need to take into account two main issues. First, the number of benefits and costs of open innovation are multifold; so, to have a comprehensive comparison, a large number of benefits and costs must be compared. Second, to have a fair comparison, benefits and costs must be compared in terms of different performance criteria, including financial and non-financial. Concerning the issues above, we will face a complex process of exploring benefits and costs. In this regard, we use multiple criterion decision-making (MCDM) methods that have shown promising solutions to complex exploratory problems. In particular, we present how using a stochastic multi-criteria clustering algorithm that is one of the recently introduced MCDM methods can bring promising results when it comes to exploring the strategic importance of benefits and costs of open innovation. Since there is no comprehensive understanding of the nature of the benefits and costs of open innovation, the proposed model aims to cluster them into hierarchical groups to help researchers identify the most crucial benefits and costs concerning different dimensions of performance. In addition, the model is able to deal with uncertainties related to technical parameters such as criteria weights and preference thresholds. We apply the model in the context of open innovation for universities concerning their research collaboration with industries. An online survey was conducted to collect experts' opinions on the open-innovation benefits and costs of university-industry research collaboration, given different performance dimensions. The results obtained through the cluster analysis specify that university researchers collaborate with industry mainly because of knowledge-related and research-related reasons rather than economic reasons. This research also indicates that the most important benefits of university-industry research collaboration for universities are implementing the learnings, increased know-how, accessing specialized infrastructures, accessing a greater idea and knowledge base, sensing and seizing new technological trends, and keeping the employees engaged. In addition, the results show that the most important costs are the lack of necessary resources to monitor activities between university and industry, an increased resistance to change among employees, conflict of interest (different missions), an increased employees' tendency to avoid using the knowledge that they do not create themselves, paying time costs associated with bureaucracy rules, and loss of focus. The research's findings enable researchers to analyze open innovation's related issues for universities more effectively and define their research projects on these issues in line with the priorities of universities.

Kooperativet, den medlemsägda organisationen, befinner sig i intersektionen mellan samhällsnytta och vinst. I det kooperativa sammanhanget blir alternativa former av innovation vid sidan av den Schumpeterianska tekniska innovationen relevant såsom den svårfångade sociala innovationen. Denna studie undersöker hur innovation skapas i kooperativ och innovationsprocessens utfall. Detta görs genom en fallstudie med SAMI (Svenska Artisters och Musikers Intresseorganisation) som fall där vi kartlade innovationsprocessen kopplad till deras nya mobilapplikation SAMI-appen. Vi har tillämpat en kvalitativ metod där vi intervjuat fem respondenter, varav fyra chefer och en anställd på SAMI. Studiens resultat är att SAMI:s innovationsprocess följer den Schumpeterianska innovationsprocessen och att utfallet, SAMI-appen, både är en teknisk och social innovation. I ett outforskat forskningsområde lämnar vi ett empiriskt och teoretiskt bidrag där vi kom fram till att kooperativet i SAMI:s fall alstrar en ny alternativ form av innovation: medlemsinnovation.

The thesis will be available at the end of the embargo: 31st May 2024

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While innovation has been a critical tool for the success of hospitality businesses, there has been little research concerning how hospitality service innovation is created. Focusing on knowledge development for service innovation, this dissertation examines hospitality open innovation processes by highlighting the critical role of customers as important external stakeholders for knowledge creation. More specifically, this research examines how hospitality brand community members engage in brand activities that co-create non-transactional knowledge value for open innovation. To achieve the research purpose, the dissertation consists of four independent studies. The design of the four studies followed a theory development process focusing on bibliometric analysis (Study 1), exploratory analysis (Study 2), empirical analysis (Study 3), and experimental analysis (Study 4). Study 1 conducted bibliometric co-citation analysis to examine the foundation and evolution of the service innovation research in both hospitality and tourism and service management literature. Study 2 examined how hospitality (hotel) customers engage in an online brand community and what types of value are co-created from their engagement behaviors. Study 3 empirically developed a multi-dimensional measure of customer engagement behaviors for co-creating non-transactional value. Lastly, Study 4 examined how hospitality online brand community members participate in open innovation behaviors as a result of customer empowerment and social recognition. Study 1 identified critical research opportunities for future hospitality and tourism research in terms of innovation creation, diffusion, and evaluation. Most importantly, open innovation via customer engagement was identified as a critical topic to understand hospitality innovation creation. In Study 2, customer engagement behaviors, motivations, and value co-creation were qualitatively analyzed in the context of an online hotel brand community. Using mixed-methods, including netnography analysis and qualitative written interviews, a conceptual framework of value co-creation via customer engagement was developed. Based on this framework, Study 3 developed a scale consisting of 15 items measuring customer engagement behaviors in terms of influential-experience value, C-to-B innovation value, relational value, and citizenship value. Lastly, Study 4 found a causal process that customer empowerment makes a positive impact on the intention of open innovation engagement and the creativity of ideas by mediating intrinsic motivation. / Doctor of Philosophy / While innovation has been a critical tool for the success of hospitality businesses, there has been little research concerning how hospitality service innovation is created. Focusing on knowledge development for service innovation, this dissertation examines hospitality open innovation processes by highlighting the critical role of customers as important external stakeholders for knowledge creation. More specifically, this research examines how hospitality brand community members engage in brand activities that co-create non-transactional knowledge value for open innovation. To achieve the research purpose, the dissertation consists of four independent studies. The design of the four studies followed a theory development process focusing on bibliometric critical literature review analysis (Study 1), exploratory analysis (Study 2), empirical analysis (Study 3), and experimental analysis (Study 4). Specifically, Study 1 critically analyzed service innovation academic studies published in the last decade in both hospitality and tourism and service management journals to get insights into future research directions. Study 2 analyzed how hospitality (hotel) customers engage in online brand community activities in terms of the benefits of the behaviors and the motivations for the engagement behaviors. Study 3 developed a practical tool to measure customer engagement behaviors. Lastly, Study 4 investigated how hospitality online brand community members participate in idea sharing behaviors in terms of customer empowerment and social recognition. Study 1 identified critical research opportunities for future hospitality and tourism research in terms of innovation creation, diffusion, and evaluation. Most importantly, open innovation via customer engagement was identified as a critical topic to understand hospitality innovation creation. Focusing on the open innovation, Study 2 analyzed hospitality customers' various engagement activities and contents created from the activities in an online hotel brand community. A conceptual framework of value co-creation via customer engagement behaviors was developed. Based on this framework, Study 3 developed a scale consisting of 15 items measuring customer engagement behaviors in terms of influential-experience value, C-to-B innovation value, relational value, and citizenship value. Lastly, Study 4 found that customers are likely to share their service ideas with hospitality practitioners when they enjoy doing so with the belief that their ideas can affect brand management decisions.

Yes / Little research has been done on female board representation in emerging market multinational enterprises (EMNEs). Our paper considers the role of female board representation and its impact on open innovation (OI) in the unique context of emerging markets. We draw on upper echelons and institutional theories to understand how female board representation and cross-country institutional contexts influence coupled OI. Combining a 10-year (2009-2019) dataset with a rich in-depth content analysis of 183 (EMNEs) engaged in OI, our results reveal a significant positive association between female board representation and a firm’s commitment to coupled OI initiatives. We also find that country-level institutional factors affect and positively moderate the relationship between female board representation and coupled OI. In emerging market environments where managerial perception and cultural beliefs sometimes hinder the promotion of females into top positions, our work has implications for EMNEs regarding how they harness diversity. We contribute to the OI literature by showing that female board representation enhances corporate OI investment within EMNEs.

In today's rapidly evolving business landscape, the synergy between deep tech startups and large corporations has become a critical driver for disruptive innovation. This thesis investigates the dynamics of these collaborations and seeks to create a comprehensive framework that promotes effective partnerships. Existing frameworks for collaboration and asymmetric collaboration between companies often fall short of providing practical solutions. This study is conducted in a qualitative and abductive manner with a focus on three theoretical perspectives, Open innovation, Asymmetric collaboration, and deep tech. The theory has been used to create a framework with key areas and phases. The framework was then filled with key activities identified through analysis of the empirical data which was collected by interviewing professionals within startup collaboration. Finally, conclusions were drawn based on the analysis of the findings. The conclusions drawn in this study are that the collaboration process can be broken down into 3 distinct phases: Identification & Evaluation, Integration & Internal Matchmaking, and Execution. Further three key areas affecting the collaboration process were identified: Organisation & Culture, Communication & Interaction, and Strategy. Lastly, 26 key activities within different phases and areas were identified.

Aus Sicht der Innovationsforschung besteht der Kern eines erfolgreichen Unternehmens aus folgender Formel: Innovative Ideen + Gute Umsetzung = Unternehmenserfolg. Hierbei spielten Service Center in der allgemeinen Managementwahrnehmung bislang eine untergeordnete Rolle. Damit wird ihnen Unrecht getan. Denn im Innovationsprozess stehen die Service Center am Ende des Produktzyklus. Was übersehen wird, ist, dass sie zugleich den Anfang eines neuen Produktzyklus bilden können. Insbesondere da in den Service Centern alle Erfahrungen zusammen laufen - vor allem die der Kunden. Um dieses Missverhältnis zwischen allgemeiner Wahrnehmung und effektiver Bedeutung von Service Centern für den Innovationsprozess herauszuarbeiten und Korrekturmöglichkeiten aufzuzeigen, wurden im Rahmen der Dissertation informationstechnische Methoden und Werkzeuge entworfen, entwickelt und eingesetzt. Am Ende entstand daraus sogar ein eigenes Produkt, das in Kundensituationen eingesetzt werden kann.

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