Organisations have been under enormous pressure due to the changes that they are constantly faced with. Most organisations have at some stage been involved in restructuring, laying-off of employees, and outsourcing of non-core business activities with the aim of coping with the change process. When organisations go through these changes, they still need to support their employees. They must ensure that the employees' roles are clarified, and that they feel secure in their jobs in order to improve their commitment to the organisation. The objective of this study was to determine the relationship between perceived organisational support, role clarity, job insecurity and organisational commitment. Employees from a business unit in a petrochemical organisation were targeted for this research. The study population included employees from managerial, non-managerial and specialist categories. A cross-sectional design was used to achieve the research objectives. Measures of Perceived Organisational Support (POSQ), Role Clarity (RCQ), Job Insecurity (JIQ), Affective Organisational Commitment (OCQ) and a biographical questionnaire were administered for the study. The statistical analysis was carried out with the help of the SPSS program as well as the AMOS program. Pearson product-moment correlations indicated that when perceived organisational support increases, affective organisational commitment and role clarity will also increase. When perceived organisational support increases, role conflict and job insecurity will Vll decrease. Affective organisational commitment as well as role clarity is predicted by perceived organisational support. MANOYA analysis indicated that male employees experience higher levels of role conflict than their female counterparts. It seems that employees in first line management and professional categories experience significantly higher levels of perceived role conflict than employees in lower level positions. Employees in non-management positions experience significantly higher levels of affective job insecurity than employees in senior management positions. Employees in senior management positions experience significantly lower levels of cognitive job insecurity than employees in non-management positions. Recommendations were made for future research. / Thesis (M.A. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2008.

Organisations have been under enormous pressure due to the changes that they are constantly faced with. Most organisations have at some stage been involved in restructuring, laying-off of employees, and outsourcing of non-core business activities with the aim of coping with the change process. When organisations go through these changes, they still need to support their employees. They must ensure that the employees' roles are clarified, and that they feel secure in their jobs in order to improve their commitment to the organisation. The objective of this study was to determine the relationship between perceived organisational support, role clarity, job insecurity and organisational commitment. Employees from a business unit in a petrochemical organisation were targeted for this research. The study population included employees from managerial, non-managerial and specialist categories. A cross-sectional design was used to achieve the research objectives. Measures of Perceived Organisational Support (POSQ), Role Clarity (RCQ), Job Insecurity (JIQ), Affective Organisational Commitment (OCQ) and a biographical questionnaire were administered for the study. The statistical analysis was carried out with the help of the SPSS program as well as the AMOS program. Pearson product-moment correlations indicated that when perceived organisational support increases, affective organisational commitment and role clarity will also increase. When perceived organisational support increases, role conflict and job insecurity will Vll decrease. Affective organisational commitment as well as role clarity is predicted by perceived organisational support. MANOYA analysis indicated that male employees experience higher levels of role conflict than their female counterparts. It seems that employees in first line management and professional categories experience significantly higher levels of perceived role conflict than employees in lower level positions. Employees in non-management positions experience significantly higher levels of affective job insecurity than employees in senior management positions. Employees in senior management positions experience significantly lower levels of cognitive job insecurity than employees in non-management positions. Recommendations were made for future research. / Thesis (M.A. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2008.

Higher education in a democratic South Africa faces huge challenges – primarily the need to achieve greater equity, efficiency and effectiveness in institutions and across the system. Universities had to open their doors to students of all races, transform curricula to become more locally relevant, and produce scholars able to address South Africa’s problems. When organisations face these changes, they still need to support their employees. They need to ensure that the employees feel secure in their employment to improve their commitment to the organisation. The objective of this study was to investigate the perceived organisational support and organisational commitment of academics in South Africa. A cross-sectional survey design was used. A non-probability convenience sample was taken from a higher education institution in South Africa (N=388).The Survey of Perceived Organisational Support (SPOS) and Allen and Meyer’s Organisational Commitment Scale were administered.Cronbach alpha coefficients, Spearman product correlation coefficients, MANOVAs (to determine differences in demographic groups) and multiple regression analyses were used to analyse the data. Principal component analysis resulted in a two-factor model for perceived organisational support, namely positive support and negative support. Regarding organisational commitment, a two-factor model was also extracted, namely affective commitment and continuance commitment. The results attained from the product-moment correlations indicated that positive support has a negative relationship with negative support. Positive support is also practically significantly related to affective commitment and continuance commitment. A MANOVA analysis was conducted to determine the differences in levels of POS experienced with regard to staff, ethnicity, language, faculty and gender. The results indicated that no significant differences were found in the levels of POS experienced with regard to staff and gender. Statistically significant differences were found between levels of negative support with regard to ethnicity, language and faculties. Statistically significant differences were found between levels of positive support of staff in different faculties. MANOVA was also used to determine differences between staff with regard to commitment levels. Statistically significant differences were found between levels of continuance commitment. Support staff experience higher levels of continuance commitment than academic staff do. Multiple regression analyses indicated that positive support predicted 9% of the variance in affective organisational commitment and 18% of the variance in continuance commitment. Recommendations were made for future research. / MCom (Human Resource Management), North-West University, Potchefstroom Campus, 2014

Higher education in a democratic South Africa faces huge challenges – primarily the need to achieve greater equity, efficiency and effectiveness in institutions and across the system. Universities had to open their doors to students of all races, transform curricula to become more locally relevant, and produce scholars able to address South Africa’s problems. When organisations face these changes, they still need to support their employees. They need to ensure that the employees feel secure in their employment to improve their commitment to the organisation. The objective of this study was to investigate the perceived organisational support and organisational commitment of academics in South Africa. A cross-sectional survey design was used. A non-probability convenience sample was taken from a higher education institution in South Africa (N=388).The Survey of Perceived Organisational Support (SPOS) and Allen and Meyer’s Organisational Commitment Scale were administered.Cronbach alpha coefficients, Spearman product correlation coefficients, MANOVAs (to determine differences in demographic groups) and multiple regression analyses were used to analyse the data. Principal component analysis resulted in a two-factor model for perceived organisational support, namely positive support and negative support. Regarding organisational commitment, a two-factor model was also extracted, namely affective commitment and continuance commitment. The results attained from the product-moment correlations indicated that positive support has a negative relationship with negative support. Positive support is also practically significantly related to affective commitment and continuance commitment. A MANOVA analysis was conducted to determine the differences in levels of POS experienced with regard to staff, ethnicity, language, faculty and gender. The results indicated that no significant differences were found in the levels of POS experienced with regard to staff and gender. Statistically significant differences were found between levels of negative support with regard to ethnicity, language and faculties. Statistically significant differences were found between levels of positive support of staff in different faculties. MANOVA was also used to determine differences between staff with regard to commitment levels. Statistically significant differences were found between levels of continuance commitment. Support staff experience higher levels of continuance commitment than academic staff do. Multiple regression analyses indicated that positive support predicted 9% of the variance in affective organisational commitment and 18% of the variance in continuance commitment. Recommendations were made for future research. / MCom (Human Resource Management), North-West University, Potchefstroom Campus, 2014

The present study was conducted with the aim of investigating whether perceived organisational support or HEXACO personality traits: honesty-humility, emotionality, extraversion, agreeableness, conscientiousness and openness; was a better predictor of work engagement among university teachers. A sample size of 157 university teachers was conveniently drawn both online and in person. The HEXACO-PI, Survey of Perceived Organisational Support (SPOS) and the Utrecht Work Engagement Scale (UWES) were used to measure personality, perceived organisational support and work engagement respectively. Multiple Regression Analysis was used to examine the data. The study revealed that Extraversion, Conscientiousness and Perceived Organisational Support were significant predictors of work engagement. The similarities in beta values suggest that both personality traits and perceived organisational support were crucial to work engagement. Limitations, as well as suggestions for future research, are discussed.

Orientation: Currently there is much debate whether modifying traditional reward packages to focus on the preferences of multi-generations would be essential in attracting, motivating and retaining talent. Total Reward factors, Perceived Organisational Support and Perceived Supervisor Support are distinct but related concepts, and all of them appear to influence an employee’s decision to stay at an organisation. Research purpose: The objective of this study was to identify the different total reward components which multi-generations prefer as most important for retention. In essence, the study aims to establish possible relationships between multi-generations’ Total Reward components, Perceived Organisational Support (POS), and Perceived Supervisor Support (PSS). Motivation for the study: This study is useful as it conducts a contemporary retention exploration that considers both the emerging demographic workforce shift and the new paradigm shift towards talent management. An enriched understanding of retention preferences that influences organisational commitment may benefit the organisation who wants to retain their valuable talent. Research Methodology: A quantitative, cross-sectional research design with convenience sampling was used. Data were gathered from employees (N = 303) at different industry sectors in South African organisations, using the Total Reward Scale (based on WorldatWork’s total reward model) and the Perceived Organisational Support Scale (SPOS), and the Perceived Supervisor Support Scale (SoPSS). Main findings: The results showed that performance management and remuneration are considered to be the most important retention factors among multi-generation groups. The study revealed Cronbach Alpha’s of 0.82, 0.92 and 0.95 for the total reward scale, SPOS and SoPSs respectively. Differences between total reward preferences and demographical variables which include age, gender, race, industry and job level, were found. Moreover, differences between total reward preferences, Perceived Organisational Support (POS) and Perceived Supervisor Support (PSS) and demographical variables which included race, industry, job level were found. The findings of the study indicates a strong practically significant positive correlation (r (df=237, p> 0.001) = 0.298, medium effect) between Total Reward components and POS. A strong practical significant positive relationship (r (DF=233, p>0.001) = 0.250, medium effect) was found between Total Reward and PSS. The study confirmed a strong practically significant positive correlation (r (df= 230, p> 0.001= 0.662, large effect) between POS and PSS in this study. This indicates that an increased perception of organisational support can be associated with an increased perception of Supervisor Support. Multiple regression confirmed that only race groups and job level groups mediate/moderate the relationship between Total Reward and POS as well as Total Reward and PSS. Practical/managerial implications: Managers or HR practitioners should design their reward packages by taking employees preferences into account. More specifically, HR practitioners should focus on remuneration, performance management and development opportunities in order to retain scarce skills. Contribution/value additions: The study on retention preferences of different demographic groups within the South African context adds considerably to the existing body of literature. The results of the study can assist managers and HR practitioners to design effective retention strategies, while also providing crucial information for the retention and motivation of employees. / Dissertation (MCom)--University of Pretoria, 2014. / gm2014 / Human Resource Management / unrestricted

Orientation: The financial sector comprises of the biggest part of South African economy. Organisations are growing fast and changes also happen rapidly which leave employees uncertain. Without the necessary perceived organisational support employees can suffer from several psychological illnesses such as burnout, over-/under committed or feeling unsatisfied with their lives. Research purpose: The purpose of this study was to investigate whether different compensation structures, namely (i) fixed salary; (ii) fixed salary and commission; and (iii) commission only, will influence employees' perceived organisational support, organisational commitment, burnout and satisfaction with life of financial advisors within South Africa. Research design, approach and method: The present study used a quantitative research approach, with a non-experimental, explanatory and cross-sectional survey design, with a population in the financial industry (n=105). The statistical analyses that were conducted include descriptive statistics, exploratory factor analyses (EFA), and multivariate analysis of co-variance (MANCOVA). Main findings: This study brought new insights in how the different outcomes of wellness may be related to perceived organisational support, and how they differ for different types of compensation structures. Specifically, it was found persons receiving fixed salaries experienced higher levels of affective commitment, but they may also be more prone to burnout. Practical/managerial implications: The present study sheds light on the effect of different compensation structures on employees' wellness in terms of Perceived organisational support, organisational commitment, burnout and satisfaction with life. The results can be used by organisations to introduce more suitable compensation structures for a healthier workforce, which could result in higher levels of commitment, and would reduce burnout. In this study it was found that financial advisors who receive a fixed salary are more prone to burnout. Perceived organisational support was significant with all the constructs except for continuous commitment. / Mini Dissertation (MCom)--University of Pretoria, 2017. / Human Resource Management / MCom / Unrestricted

The emergence of the positive psychology movement has brought the attention to individuals’ strengths and their deficits. Specifically of interest within an organisational context is the extent to which employees’ strengths are used and their deficits are improved. Specifically, organisations may provide their support for employees’ strengths use and deficit improvement, and individuals themselves can also proactively seek opportunities to use their strengths and improve their deficits. However, little attention has been paid to strengths use and deficit improvement in empirical research. One reason for this may be a lack of a clear conceptualisation of organisational support for strengths use and deficit improvement and individuals’ proactive strengths use and deficit improvement. Furthermore, this lacking conceptualisation hinders research to empirically measure these constructs, since no measuring instrument exists to measure strengths use and deficit improvement by the organisation and the individual. In addition, no empirical research has been conducted to determine whether strengths use or deficit improvement, or possibly a combined approach focusing on both, may be more beneficial for the organisation in terms of work-related outcomes such as work engagement, learning, job satisfaction and turnover intention. Moreover, the relationship between work engagement (a well-established positive psychology construct) with organisational support for strengths use and deficit improvement and specifically individuals’ proactive strengths use and deficit improvement is unexplored. In light of the above gaps in the literature, the primary objectives of this study were: (a) To conceptualise a taxonomy of strengths use and deficit improvement and to develop and validate the Strengths Use and Deficit Improvement Questionnaire (SUDIQ) that measures four constructs, namely perceived organisational support for strengths use (POSSU), perceived organisational support for deficit improvement (POSDI), proactive behaviour towards strengths use (PBSU) and proactive behaviour towards deficit improvement (PBDI); (b) to examine the item bias, structural equivalence, measurement unit equivalence and scalar equivalence of the SUDIQ among South African ethnic groups; (c) to examine whether POSSU, POSDI or a combination of these two will lead to the best organisational outcomes (i.e. work engagement, learning, job satisfaction and turnover intention); and (d) to determine whether (1) work engagement mediates the relationship between POSSU and PBSU and between POSDI and PBDI, or (2) whether proactive behaviour (PBSU and PBDI) mediates the relationship between POSSU and POSDI with work engagement. The above research objectives were addressed in four empirical, quantitative research articles. For the purpose of research article 1, the Strengths Use and Deficit Improvement Scale (SUDIQ) was developed by following the guidelines of DeVellis (2003). A pilot study was conducted among a heterogeneous sample (N = 241). The validation study was conducted among a heterogeneous sample (N = 699) in various industries in South Africa. For research article 2, the item bias, construct equivalence, measurement unit equivalence and scalar equivalence of the SUDIQ were assessed among a heterogeneous sample (N = 858) in various South African industries. For the purpose of article 3, the relationships between POSSU, POSDI and a combined approach with the outcomes, work engagement, learning, job satisfaction and turnover intention were examined among a sample of 266 public school teachers in the Western Cape. Finally, to determine the relationships between work engagement and PBSU and PBDI and also the mediation effect in a structural model, a sample of 378 employees in the financial industry was investigated. For the pilot study in article 1, an initial item pool of 33 items was generated. In the exploratory factor analysis of this pilot study, four distinct factors were extracted and were labelled perceived organisational support for strengths use (POSSU; eight items), perceived organisational support for deficit improvement (POSDI; eight items), proactive behaviour towards strengths use (PBSU; nine items) and proactive behaviour towards deficit improvement (PBDI; eight items). The factorial validity was confirmed with a confirmatory factor analysis that confirmed the hypothesised four-factor structure of the SUDIQ. The POSSU and POSDI dimensions were positively related to autonomy and participation in decision-making, two job resources, and confirming the convergent validity of these two scales. The PBSU and PBDI scales were found to be positively related to self-efficacy, establishing the convergent validity of these two scales. The criterion-related validity was established through the positive correlation of the four SUDIQ dimensions with work engagement and the negative correlation with burnout. According to the results of the bias and equivalence analysis in article 2, the uniformly biased items included one POSSU item, two POSDI items, two PBSU items and three PBDI items. Three POSSU items were found to be non-uniformly biased. These items that were identified as having either uniform or non-uniform bias for black, white or coloured participants were discarded from further analyses. The results confirmed the SUDIQ to be equivalent across the three ethnic groups in terms of construct equivalence, measurement unit equivalence and scalar equivalence. The results of research article 3 indicate that both strengths use and deficit improvement are important predictors of work engagement, learning, job satisfaction and turnover intention. Learning was higher and turnover intention lower for individuals experiencing a combined approach compared to those believing that their school does not support them to either use their strengths or improve their deficits. Furthermore, a combined approach was associated with higher job satisfaction than a strengths-based approach, and a deficit-based approach was shown to be associated with higher levels of work engagement and turnover intentions compared to an environment where neither employees’ strengths nor deficits are addressed. Finally, in article 4, two competing models were tested where in model 1 work engagement was specified as a mediator in the relationship between POSSU and PBSU and between POSDI and PBDI. In model 2, proactive behaviour (PBSU and PBDI) was specified as a mediator in the relationship between POSSU and POSDI with work engagement. The results indicated that model 1 fitted the data better compared to model 2. Therefore, it was found that work engagement mediates the relationship between POSSU and PBSU and also between POSDI and PBDI. Recommendations were made for organisations and for future research. / PhD (Industrial Psychology), North-West University, Potchefstroom Campus, 2015

The emergence of the positive psychology movement has brought the attention to individuals’ strengths and their deficits. Specifically of interest within an organisational context is the extent to which employees’ strengths are used and their deficits are improved. Specifically, organisations may provide their support for employees’ strengths use and deficit improvement, and individuals themselves can also proactively seek opportunities to use their strengths and improve their deficits. However, little attention has been paid to strengths use and deficit improvement in empirical research. One reason for this may be a lack of a clear conceptualisation of organisational support for strengths use and deficit improvement and individuals’ proactive strengths use and deficit improvement. Furthermore, this lacking conceptualisation hinders research to empirically measure these constructs, since no measuring instrument exists to measure strengths use and deficit improvement by the organisation and the individual. In addition, no empirical research has been conducted to determine whether strengths use or deficit improvement, or possibly a combined approach focusing on both, may be more beneficial for the organisation in terms of work-related outcomes such as work engagement, learning, job satisfaction and turnover intention. Moreover, the relationship between work engagement (a well-established positive psychology construct) with organisational support for strengths use and deficit improvement and specifically individuals’ proactive strengths use and deficit improvement is unexplored. In light of the above gaps in the literature, the primary objectives of this study were: (a) To conceptualise a taxonomy of strengths use and deficit improvement and to develop and validate the Strengths Use and Deficit Improvement Questionnaire (SUDIQ) that measures four constructs, namely perceived organisational support for strengths use (POSSU), perceived organisational support for deficit improvement (POSDI), proactive behaviour towards strengths use (PBSU) and proactive behaviour towards deficit improvement (PBDI); (b) to examine the item bias, structural equivalence, measurement unit equivalence and scalar equivalence of the SUDIQ among South African ethnic groups; (c) to examine whether POSSU, POSDI or a combination of these two will lead to the best organisational outcomes (i.e. work engagement, learning, job satisfaction and turnover intention); and (d) to determine whether (1) work engagement mediates the relationship between POSSU and PBSU and between POSDI and PBDI, or (2) whether proactive behaviour (PBSU and PBDI) mediates the relationship between POSSU and POSDI with work engagement. The above research objectives were addressed in four empirical, quantitative research articles. For the purpose of research article 1, the Strengths Use and Deficit Improvement Scale (SUDIQ) was developed by following the guidelines of DeVellis (2003). A pilot study was conducted among a heterogeneous sample (N = 241). The validation study was conducted among a heterogeneous sample (N = 699) in various industries in South Africa. For research article 2, the item bias, construct equivalence, measurement unit equivalence and scalar equivalence of the SUDIQ were assessed among a heterogeneous sample (N = 858) in various South African industries. For the purpose of article 3, the relationships between POSSU, POSDI and a combined approach with the outcomes, work engagement, learning, job satisfaction and turnover intention were examined among a sample of 266 public school teachers in the Western Cape. Finally, to determine the relationships between work engagement and PBSU and PBDI and also the mediation effect in a structural model, a sample of 378 employees in the financial industry was investigated. For the pilot study in article 1, an initial item pool of 33 items was generated. In the exploratory factor analysis of this pilot study, four distinct factors were extracted and were labelled perceived organisational support for strengths use (POSSU; eight items), perceived organisational support for deficit improvement (POSDI; eight items), proactive behaviour towards strengths use (PBSU; nine items) and proactive behaviour towards deficit improvement (PBDI; eight items). The factorial validity was confirmed with a confirmatory factor analysis that confirmed the hypothesised four-factor structure of the SUDIQ. The POSSU and POSDI dimensions were positively related to autonomy and participation in decision-making, two job resources, and confirming the convergent validity of these two scales. The PBSU and PBDI scales were found to be positively related to self-efficacy, establishing the convergent validity of these two scales. The criterion-related validity was established through the positive correlation of the four SUDIQ dimensions with work engagement and the negative correlation with burnout. According to the results of the bias and equivalence analysis in article 2, the uniformly biased items included one POSSU item, two POSDI items, two PBSU items and three PBDI items. Three POSSU items were found to be non-uniformly biased. These items that were identified as having either uniform or non-uniform bias for black, white or coloured participants were discarded from further analyses. The results confirmed the SUDIQ to be equivalent across the three ethnic groups in terms of construct equivalence, measurement unit equivalence and scalar equivalence. The results of research article 3 indicate that both strengths use and deficit improvement are important predictors of work engagement, learning, job satisfaction and turnover intention. Learning was higher and turnover intention lower for individuals experiencing a combined approach compared to those believing that their school does not support them to either use their strengths or improve their deficits. Furthermore, a combined approach was associated with higher job satisfaction than a strengths-based approach, and a deficit-based approach was shown to be associated with higher levels of work engagement and turnover intentions compared to an environment where neither employees’ strengths nor deficits are addressed. Finally, in article 4, two competing models were tested where in model 1 work engagement was specified as a mediator in the relationship between POSSU and PBSU and between POSDI and PBDI. In model 2, proactive behaviour (PBSU and PBDI) was specified as a mediator in the relationship between POSSU and POSDI with work engagement. The results indicated that model 1 fitted the data better compared to model 2. Therefore, it was found that work engagement mediates the relationship between POSSU and PBSU and also between POSDI and PBDI. Recommendations were made for organisations and for future research. / PhD (Industrial Psychology), North-West University, Potchefstroom Campus, 2015

<p><b><font face="Times New Roman"> <p align="left">As organisations struggle to meet the demands placed on them by contextual challenges, they place more emphasis on relationships for effective organisational functioning. Trust is a critical component of workplace relationships and has been linked to numerous beneficial organisational outcomes. However, as trust is difficult for organisations to influence directly, Perceived Organisational Support may encompass a set of actions organisations can take that directly create workplace trust. The aim of this study was to elucidate the relationship between workplace trust and Perceived Organisational Support. Workplace trust was examined as a three-dimensional model, with the trust referent (Organisation, Immediate Manager, Co-Workers) forming each dimension. Perceived Organisational Support was examined as a two-dimensional model, based on performance-reward expectancies (&ldquo / Contribution&rdquo / ) or socio-emotional need fulfilment (&ldquo / Well-being&rdquo / ). A multi-method survey methodology yielded n = 212 participants in a South African organisation. The consolidated questionnaire sought biographical information from the sample as well as their responses to the Workplace Trust Survey and the Survey of Perceived Organisational Support. The reliability coefficients of the Workplace Trust Survey, Survey of Perceived Organisational Support and each of the dimensions were established as sufficient. Next, Confirmatory Factor Analysis confirmed that a three-dimensional factor structure for workplace trust and a two-dimensional factor structure for Perceived Organisational Support can&nbsp / and should be used in a South African sample. Correlation analysis indicated a significant, positive relationship between each dimension of workplace trust and both of the dimensions of Perceived Organisational Support. Regression analysis confirmed that Perceived Organisational Support contributes to a significant proportion of the variance in workplace trust. However, there was one exception: The Contribution dimension of Perceived Organisational Support did not contribute significantly to Trust in Co-workers. This research, based on a South African sample, confirms much of the previous international research into the relationship between Perceived Organisational Support and workplace trust. In addition, it makes two new contributions to the field. First, it found that Perceived Organisational Support can and should be considered a two-dimensional construct in a South African sample. This is in contrast with international studies that indicate a uni-dimensional construct for Perceived Organisational Support. Second, by using the two-dimensional Perceived Organisational Support construct, it found that only the Well-being, and not the Contribution, dimension of Perceived Organisational Support had a significant, positive impact on workplace trust.</p> </font></b></p>