A competitividade tem sido tema recorrente no âmbito das empresas há muito tempo, mas tem um destaque maior à medida que os mercados abriram-se para um amplo comércio mundial. Antes discutido em nível de unidade, a competitividade não mais pode ser assegurada pelas competências e habilidades da empresa tão somente. A tônica atual no que se refere à competitividade considera o esforço de toda a cadeia de valor para atender às necessidades dos consumidores finais dos produtos e/ou serviços produzidos por esta. Alguns modelos foram desenvolvidos para atender às necessidades de mensuração de cadeias de valor, considerando os vários níveis dos indicadores, tanto a nível estratégico, quanto tático e operacional, mas lacunas ainda existem a serem preenchidas na busca de modelos mais completos. Neste sentido, este estudo desenvolveu uma estrutura de indicadores de desempenho para avaliar o desempenho de cadeias de valor, em específico a do setor moveleiro do oeste catarinense. Para tal se valeu de vários métodos de coleta de dados, como entrevistas, survey e método Delphi na busca de estruturar um conjunto de indicadores que pudessem avaliar o desempenho da cadeia de valor moveleira. O presente estudo se caracteriza com sendo um estudo exploratório, de cunho qualitativo e também um estudo de caso. Como resultados desta pesquisa, foram identificados na literatura os principais indicadores de desempenho utilizados para avaliar cadeias de valor, foram agrupados e analisados por especialistas quanto à sua importância para a mensuração de desempenho, posteriormente foram avaliados pelas empresas de dois polos moveleiros quanto à importância. Por fim, para a validação do modelo proposto, foi avaliado o desempenho de indicadores em duas empresas focais e os principais atores de suas cadeias de valor. / Competitiveness has been a recurrent theme in the companies field for a long time, but it has acquired a greater highlight as markets opened up to wide global trade. Previously discussed at the unit level, competitiveness can not be assured anymore only for the companies abilities and competence. The current key-note concerning competitiveness considers the effort of the whole value chain employed to attend the final consumer needs for its products and/or for its produced services. Some models were developed to attend value chains measuring needs, considering the several levels of indicators, both strategical as operational and tactical. However, there are still gaps to be fulfilled in the search for more complete models. In this sense, this study developed a structure of performance indicators to assess value chains performance, focusing specifically on the furniture field in the West region of Santa Catarina. To accomplish that, this study employed several methods of data collection, such as interviews, survey, and the Delphi Method, aiming at structuring a set of indicators that could assess the performance of the furniture field value chain. The current study is characterized as exploratory with a qualitative approach and also a case study. As results, the main performance indicators used to assess value chains were identified in the related literature. Next, they were grouped and analyzed by experts concerning their importance to performance measuring. Later, they were assessed by companies of two furniture areas in what concerns their importance. At last, in order to validate the proposed model, the performance of indicators was assessed in two focal companies, as well as the main actors of their value chains.

Orientador: Orlando Fontes Lima Júnior / Tese (doutorado) - Universidade Estadual de Campinas, Faculdade de Engenharia Civil, Arquitetura e Urbanismo / Made available in DSpace on 2018-08-24T13:59:27Z (GMT). No. of bitstreams: 1 Silva_RafaelMozartda_D.pdf: 4494804 bytes, checksum: ada9a89c560896c5d56191ee246e9315 (MD5) Previous issue date: 2013 / Resumo: A economia mundial tem provocado mudanças significativas durante as últimas décadas, especialmente nas áreas de comércio internacional e produção das organizações. Estas mudanças na produção global aumentam a complexidade da cadeia de suprimentos, reforçando a noção de que as estratégias e práticas da logística tornam-se elementos essenciais para as organizações. A criação e a utilização de plataformas logísticas mostram-se como alternativas frente ao dinamismo e nível de competitividade atual. A plataforma logística (PL) pode ser compreendida como um local, onde os diferentes atores da cadeia de suprimentos possam estar integrados em um mesmo local físico e com isto obter uma maior sinergia entre os diversos processos logísticos realizados podem possibilitar uma melhoria no nível de serviço logístico prestado ao cliente e representar uma vantagem competitiva para a permanência destas organizações no mercado onde atuam. As plataformas logísticas podem contribuir inclusive com os governos interessados no desenvolvimento econômico e social de uma determinada região. Um aspecto importante a ser considerado nas plataformas logísticas (PLs) está relacionado à governança, pois são diversos os atores envolvidos nestes arranjos logísticos e muitas PLs contam com a presença de um elevado número de empresas participantes, que buscam uma maior eficácia e eficiência em suas operações. O objetivo geral desta pesquisa foi propor uma estrutura de indicadores de desempenho que possa ser utilizada na governança de plataformas logísticas a fim de contribuir com a administração das mesmas e apoiar as atividades realizadas, potencializando seu desempenho e colaborar com os objetivos propostos. A metodologia utilizada nesta pesquisa se classifica quanto a sua natureza como aplicada, com uma abordagem qualitativa e quantitativa. Com relação aos objetivos, a presente pesquisa classifica-se como exploratória e segue os pressupostos da triangulação de métodos, onde os procedimentos técnicos utilizados foram a pesquisa bibliográfica em bases de dados, a pesquisa do tipo survey com especialistas do Brasil, Europa, Ásia e América do Norte e o estudo de casos múltiplos. A partir do referencial teórico pesquisado, foi identificado um conjunto de indicadores de desempenho no âmbito empresarial e logístico, os quais foram submetidos aos grupos de especialistas para uma análise e avaliação dos mesmos e como resultado desta etapa obteve-se um total de 41 indicadores de desempenho com elevado grau de relevância atribuídos pelos respondentes. Após a etapa de revisão da literatura e a realização das pesquisas do tipo survey, os indicadores foram validados por um grupo de executivos de plataformas logísticas localizadas na Espanha. Na opinião dos executivos das PLs, um total de 27 indicadores de desempenho foram considerados relevantes e podem ser utilizados na governança das plataformas logísticas. Os indicadores validados foram consolidados e a partir dos mesmos, foi elaborada uma estrutura de indicadores de desempenho que possa ser utilizada na governança de plataformas logísticas. A presente tese de doutorado foi desenvolvida no formato de artigos em conformidade a Resolução CPPG-EC/FEC-062/2013 (Deliberação Congregação FEC 106/2013) da Comissão de Pós-graduação do Programa de Engenharia Civil, da Faculdade de Engenharia Civil, Arquitetura e Urbanismo da Universidade Estadual de Campinas. Elaborou-se neste trabalho, um total de treze artigos, dos quais oito foram publicados em periódicos e congressos nacionais e internacionais, dois foram aceitos e aguardam a publicação nos anais de um congresso internacional e um foi submetido a periódico na área de transportes de âmbito nacional. Os dois últimos artigos desenvolvidos na etapa final da pesquisa serão submetidos a dois periódicos (A1 e A2) da área de conhecimento da pesquisa. Entende-se como contribuição desta pesquisa os resultados finais obtidos com o estudo, os quais poderão ser utilizados como hipóteses para o desenvolvimento de novas observações e aplicações que se tem acerca da utilização de indicadores de desempenho na governança de plataformas logísticas / Abstract: The global economy has caused significant changes over the past decades, especially in the areas of international trade and business production. These changes in global production increase the complexity of the supply chain, reinforcing the notion that logistics strategies and practices become key elements for companies. The creation and use of logistics platforms have become an alternative to the current level of dynamism and competitiveness. A logistics platform (LP), which is the place where the different actors in the supply chain may be all in the same physical location - and thus enable the occurrence of greater synergy between the various logistics processes - may allow an improvement in the level of logistics customer service as well as provide a competitive edge for the continuity of these companies in the market they operate. Additionally, logistics platforms can contribute with governments interested in the economic and social development of a given region. An important aspect to be taken into account in the logistics platforms (LPs) relates to governance, because there are many actors in these logistical arrangements and many LPs include the presence of a large number of participating companies that seek greater efficacy and efficiency in their operations. The general objective of this research was to propose a framework of indicators that may be used in the governance of logistics platforms to assist the management of these ventures and support their activities, boosting their performance and collaborate with the proposed objectives. Regarding its nature, this methodology was classified as applied research, with a qualitative and quantitative approach. With respect to the objectives the research was classified as exploratory, following the assumptions of the triangulation method, in which the technical procedures used were a literature review from a data base, survey research applied to experts from Brazil, Europe, Asia, and North America and a multiple-case study. As a result of the theoretical backgroundresearched a set of performance indicators in the business and logistics environment was identified, which was submitted to experts¿ analysis and assessment. 41 performance indicators were considered to be highly relevant by respondents. After the literature review and the surveys, the indicators were validated by a group of executives of logistics platforms in Spain. In their opinion a total of 27 indicators were considered relevant and may be used in the governance of logistics platforms. This doctoral thesis was developed in the format of articles in accordance with the CPPG Resolution-ECFEC-0622013 (FEC Deliberation Congregation 106/2013 of May 6, 2013) of the Universidade Estadual de Campinas (UNICAMP) Civil Engineering Program Postgraduate Committee of the Civil Engineering, Architecture and Urbanism School. The thesis comprised a total of 13 articles, of which: eight were published in national and international journals and congresses, two were accepted and await publication in the annals of an international congress and one was submitted to a national transportation journal. The last two articles developed at the end of the research will be soon submitted to two journals (A1 and A2) addressing the knowledge area of this research. A final contribution of this study is its results, which can be used as hypotheses for the development of new observations and applications on the use of performance indicators in the governance of logistics platforms / Doutorado / Transportes / Doutor em Engenharia Civil

[pt] O presente estudo tem como objetivo analisar os indicadores de desempenho ferroviário. Para tanto, buscou-se inicialmente mostrar a logística como vantagem competitiva, seu modo de gestão e a estruturação do processo logístico. Os modais de transporte, a multimodalidade e a intermodalidade são analisados brevemente. A importância das medidas de desempenho em logística é comentada, incluindo o seu histórico, passando pelas questões organizacionais, assim como os modelos mais utilizados de medição de desempenho. No corpo principal da dissertação, são apresentados e discutidos os indicadores de desempenho ferroviário, focando-se a sua importância, os tipos de indicadores, a apresentação dos principais indicadores do transporte de carga, a visão do cliente neste processo e o trafego mútuo e direito de passagem. Concluiu-se que o uso dos indicadores de desempenho constitui-se em um elemento fundamental nos resultados do negócio ferroviário. / [en] The objective of the present study is to analyze the rail performance indicators. For such purposes, logistics is initially presented as a competitive advantage, its managing type and process structure. The transportation modes, the multimodal, and intermodal are briefly analyzed. The importance of the performance metrics in logistics is discussed, including their history, their organizational issues, and the most common used indicators. In the main part of this research, the rail performance indicators are presented and discussed, focusing on its importance, types, main cargo transportation indicators, the customers´ perception of this process, mutual traffic and pass through rights. In conclusion, the performance indicators usage compose a essential element for railroad business output.

This thesis was initiated by Penta Investment as a reaction on the significant difference in EV EBITDA multiple of Fortuna and its peers, European listed betting and gaming companies. It seeks to find the reason for more than twice higher multiple and a possibility to increase it by applying best international practices in case there is a feasible way to do it for Fortuna. Three hypotheses address the possible reasons for the difference, peers incomparability, market inefficiency and opportunity for Fortuna to increase the multiple by bringing the most influential KPIs the average level of its peers. The analysis is done with a help of comparative analysis, benchmarking, regression analysis and interviews of equity analysts. As a result, action plan for increasing EV EBITDA multiple for Fortuna is developed.

A competitividade tem sido tema recorrente no âmbito das empresas há muito tempo, mas tem um destaque maior à medida que os mercados abriram-se para um amplo comércio mundial. Antes discutido em nível de unidade, a competitividade não mais pode ser assegurada pelas competências e habilidades da empresa tão somente. A tônica atual no que se refere à competitividade considera o esforço de toda a cadeia de valor para atender às necessidades dos consumidores finais dos produtos e/ou serviços produzidos por esta. Alguns modelos foram desenvolvidos para atender às necessidades de mensuração de cadeias de valor, considerando os vários níveis dos indicadores, tanto a nível estratégico, quanto tático e operacional, mas lacunas ainda existem a serem preenchidas na busca de modelos mais completos. Neste sentido, este estudo desenvolveu uma estrutura de indicadores de desempenho para avaliar o desempenho de cadeias de valor, em específico a do setor moveleiro do oeste catarinense. Para tal se valeu de vários métodos de coleta de dados, como entrevistas, survey e método Delphi na busca de estruturar um conjunto de indicadores que pudessem avaliar o desempenho da cadeia de valor moveleira. O presente estudo se caracteriza com sendo um estudo exploratório, de cunho qualitativo e também um estudo de caso. Como resultados desta pesquisa, foram identificados na literatura os principais indicadores de desempenho utilizados para avaliar cadeias de valor, foram agrupados e analisados por especialistas quanto à sua importância para a mensuração de desempenho, posteriormente foram avaliados pelas empresas de dois polos moveleiros quanto à importância. Por fim, para a validação do modelo proposto, foi avaliado o desempenho de indicadores em duas empresas focais e os principais atores de suas cadeias de valor. / Competitiveness has been a recurrent theme in the companies field for a long time, but it has acquired a greater highlight as markets opened up to wide global trade. Previously discussed at the unit level, competitiveness can not be assured anymore only for the companies abilities and competence. The current key-note concerning competitiveness considers the effort of the whole value chain employed to attend the final consumer needs for its products and/or for its produced services. Some models were developed to attend value chains measuring needs, considering the several levels of indicators, both strategical as operational and tactical. However, there are still gaps to be fulfilled in the search for more complete models. In this sense, this study developed a structure of performance indicators to assess value chains performance, focusing specifically on the furniture field in the West region of Santa Catarina. To accomplish that, this study employed several methods of data collection, such as interviews, survey, and the Delphi Method, aiming at structuring a set of indicators that could assess the performance of the furniture field value chain. The current study is characterized as exploratory with a qualitative approach and also a case study. As results, the main performance indicators used to assess value chains were identified in the related literature. Next, they were grouped and analyzed by experts concerning their importance to performance measuring. Later, they were assessed by companies of two furniture areas in what concerns their importance. At last, in order to validate the proposed model, the performance of indicators was assessed in two focal companies, as well as the main actors of their value chains.

In todays connected society, with rapidly advancing technology, there is an interest in offering technical services in our day to day life. Since these services are used to handle sensitive information and money, there are demands for increased information security. Sometimes errors occur in these systems that risk the security for both parties. These systems should be secured to maintain secure operations even though vulnerabilities occur. Outpost24 is one company that specializes in vulnerability management. By using their scanning tool OUTSCAN™, Outpost24 can identify vulnerabilities in network components, such as firewalls, switches, printers, devices, servers, workstations and other computer systems. These results are then stored in a database. Within this study, the authors will work together with Outpost24 towards this data. The goal is to define a process for generation of vulnerability reports for the company. The process will perform a statistical analysis of the data and present the findings. To solve the task a report was created, during which the process was documented. The work began with a background study into Key Performance Indicators (KPIs), in which the most common security KPIs were identified from similar works. A tool was also developed to help with the analysis. This resulted in a statistical analysis using Outpost24’s dataset. By presenting the data formatted by the KPIs, trends could be identified. This showed an overall trend of increasing vulnerabilities and the necessity for organizations to spend resources towards security. The KPIs offer other possibilities, such as creating a baseline for security evaluation using data from one year. In the future, one could use the KPIs to compare how the security situation has changed.

Drones in low-altitude air space at a large scale is a new and ongoing field of research and there is a high possibility that we during the coming decades will see a rise in both commercial and state-driven drone activities in this space, especially in urban areas. This will require new ways in which to think and operate all air traffic management around the world. To support the research and realization of this, this master thesis will investigate a way to visualize performance indicators for drones that are related to key performance indicators used in air traffic today. This is done by researching commonly used performance metrics for air traffic and finding a suitable program that can visualize these in different graph types often used in information visualization, to build and evaluate an interactive dashboard that lets a user explore the performance data. The drone data used in this work is retrieved from a drone simulation program where delivery drones act between start, delivery and endpoints. / <p>Examensarbetet är utfört vid Institutionen för teknik och naturvetenskap (ITN) vid Tekniska fakulteten, Linköpings universitet</p>

The Internet and intranets are viewed as capable of supplying "Anything, Anywhere, Anytime" and e-commerce, e-government, e-community, and military C4I are now deploying many and varied applications to serve their needs. Network management is currently centralized in operations centers. To assure customer satisfaction with the network performance they typically plan, configure and monitor the network devices to insure an excess of bandwidth, that is overprovision. If this proves uneconomical or if complex and poorly understood interactions of equipment, protocols and application traffic degrade performance creating customer dissatisfaction, another more application-centric, way of managing the network will be needed. This research investigates a new qualitative class of network performance measures derived from the current quantitative metrics known as quality of service (QOS) parameters. The proposed class of qualitative indicators focuses on utilizing current network performance measures (QOS values) to derive abstract quality of experience (QOE) indicators by application class. These measures may provide a more user or application-centric means of assessing network performance even when some individual QOS parameters approach or exceed specified levels. The mathematics of functional analysis suggests treating QOS performance values as a vector, and, by mapping the degradation of the application performance to a characteristic lp-norm curve, a qualitative QOE value (good/poor) can be calculated for each application class. A similar procedure could calculate a QOE node value (satisfactory/unsatisfactory) to represent the service level of the switch or router for the current mix of application traffic. To demonstrate the utility of this approach a discrete event simulation (DES) test-bed, in the OPNET telecommunications simulation environment, was created modeling the topology and traffic of three semi-autonomous networks connected by a backbone. Scenarios, designed to degrade performance by under-provisioning links or nodes, are run to evaluate QOE for an access network. The application classes and traffic load are held constant. Future research would include refinement of the mathematics, many additional simulations and scenarios varying other independent variables. Finally collaboration with researchers in areas as diverse as human computer interaction (HCI), software engineering, teletraffic engineering, and network management will enhance the concepts modeled.

High-quality drinking water and wastewater systems are essential to public health, business, and quality of life in the United States. Even though the current performance of these systems is moderate, the concern is about the future performance. Planning can be done for improvement once the current performance of utilities is evaluated, and areas with a scope of improvement are identified. Benchmarking and performance evaluation are key components in the process of continuous improvement for utility's performance. Benchmarking helps utilities make policies and programmatic decisions that reduce operational expenses and increase productivity by understanding areas of underperformance, understanding customer needs, developing future plans, and setting goals. This study establishes a strong case for implementing benchmarking methodologies among utilities to evaluate and improve performance. There are many initiatives on performance benchmarking of utilities but a few of them focuses on one or few area of performance. There are a few initiatives which use subjective indicators. Additionally, consultants visit the utilities for performance evaluation. This research focuses on creating a web-based benchmarking platform for performance evaluation using holistic and quantitative indicators. Practical and robust methodologies are used and the research presents the current performance comparisons among utilities for areas that impact overall utility's performance. Web based benchmarking consists of two major parts -- data collection and result visualization. A major contribution from this study is the creation of an online performance benchmarking database. With time more data will be collected which will provide utilities an access to a better database for performance evaluation. The future work in this research will be analyzing the data and results for each participant for each set of indicators, and finding possible reasons for under performance, followed by suggesting solutions for improvement using the best practices. / Master of Science

Safety is the main concern of the aviation industry. All Air Navigation Service Providers must have a Safety Management System (SMS) which states how safety is handled, promoted and prioritized. By developing Key Performance indicators (KPIs), it is possible to quantify the effectiveness of a SMS, discover potential flaws and improvement measures. This thesis identifies principles behind the SMS, the development of KPIs and suggest potential KPIs for the Swedish air navigation service provider LFVs’ SMS. A literature study was performed and organisation specific documents were analysed to develop potential KPIs within the areas timely compliance with international obligations, competency and adoption and sharing of best practices based on an EASA questionnaire. This work presents a set of 27 performance indicators and recommends 6 as potential KPIs for the three areas together. The KPIs are developed specifically for LFV but could be applicable for other organisations with similar SMS structure and processes. They should be analysed within the organisation and, potentially, have thresholds set before implementation.