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The Global ETD Search service is a free service for researchers
to find electronic theses and dissertations. This service is
provided by the
Networked Digital Library of Theses and Dissertations.
Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
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Socialsekreterares upplevelser och hantering av ilskna klienter / Socialworkers Experiences of Coping with Angry ClientsAl-Muteri, Basma January 2023 (has links)
This study aims to show how socialworkers in financial assistance experience that clients react to rejection decitions, how these reactions affect them mentally and how they cope with it. Four semi-structured interviews with socialworkers were conducted to collect material for the study, who have varying work experiences in the field. The theories used for analyses of the material are Resilience and Coping, which have been chosen do to relevance and can enable understanding of the phenomenon. The results of the study show that socialworkers experience that angry clients had bigger effect on their mental health at the beginning of their employment. The socialworkers have, according to the studys results, developed high resilience in work and a numerous of coping-strategies. The most common strategies used were self-controlling, seeking social support and planful problem solving. Previous research has shown that the workenvironment is crucial for socialworkers wellbeing, which the material of the study strenghtens. The studys main result and analysis is an importance of resilience and coping-ability for socialworkers to avoid mental illness.
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