This study was an attempt to begin to understand the phenomenon of coming out from the parental perspective. Specifically, it focused on the factors contained within a child’s disclosure of his or her sexual orientation and their impact on a parent’s satisfaction with the disclosure. Participants were eleven parents of gay and lesbian children. Participants were interviewed individually regarding their memories of the moment that their children revealed their sexual orientations to them. Participants were asked questions about the parent/child relationship prior to the disclosure, questions about the disclosure as it actually occurred, and were also asked to describe the most ideal coming out scenario that they could imagine. Interview data were analyzed according to the naturalistic inquiry process as outlined by Lincoln and Guba (1985). The results indicate that there are two types of components that influence parental satisfaction with the disclosure of a child’s sexual orientation: relational components and process components. Relational components are those aspects of the parent/child dynamic that influence a parent’s feelings of satisfaction regarding the disclosure experience. Process components are the specific elements of the disclosure moment that influence a parent’s ability to assimilate the information shared by the child and subsequently allow for the integration of that information into their schema of the child and the parent/child relationship. These two categories are discussed along with a proposed framework for understanding them as well as methods of integrating them into an individual’s coming out script. The findings of the current study may be useful in helping gay and lesbian children develop more successful and accessible coming out disclosures which are targeted towards their parents. In addition, these results may guide the interventions of mental health professionals as they work with individuals who are preparing to come out to their parents. Future studies that address the specific components mentioned within this study would be useful, as would studies which address the coming out phenomenon from the perspective of other family members.

With the increased popularity of the Internet, many studies have shown that stores with hifger customer loyalty usually have higher return. It is, therefore, interesting to build brand and store loyalty for Internet-based electronic stores. The customer loyalty on the Internet is called e-loyalty. Although scholars have paid attentions to the factors that may affect e-loyalty, most of them focus on a certain aspect of e-loyalty. There is a need to put together an integrated framework of e-loyalty. In this study, previous literature related to the topic is reviewed to propose a framework of four influential factors. They are web design, customer service, e-trust and brand building. In order to understand whether different kinds of e-stores would affect the power of different factors, the study uses ¡§store type¡¨ as a moderating variable. An empirial study was conducted to test our model. The results show that major factor that impacts e-satisfaction is e-trust. Web design ranked second; customer service and brand building were the third and the forth, respectively. The effects of four influential factors differ for the different types of e-stores, which indicates the moderating effect of stoer types.

The purpose of this study is to evaluate the satisfaction and performance indicators in discharge planning services at a regional hospital in Taiwan. A structured questionnaire incorporating client databases, services items, performance indicators and satisfaction surveys was employed. A self-constructed structural questionnaire, with content validity of 0.7 which was verified by five experts and examined with Cranbach £\, is employed as a key research tool. Data were collected from March 2007 to September 2007. In total, 321 clients accepted discharge planning services and gave their choices among the offered after-discharge caring services. Visit with the phone after coming out of hospital, nine people who is death, eight people who have not contact, total seventeen people was deletes. As a result, a total of 304 respondents or 94.7% response rate, responded their satisfaction levels via telephone interview thereafter. The results show that the respondents suffering from CVA (p<0.05) and head injury (p<0.01) accepted (statistically significantly) more medical transfer services than those with lung diseases; the respondents who were taken care by caring institutions after discharge accepted more nursing teaching services than those live with family members (p<0.01); the respondents living with family members after discharge received more medical transfer services than those staying with caring institutions (p<0.01); satisfaction levels reported higher in respondents living with family members than those with caring institutions (p<0.01); the more nursing teaching, medical transfer and social services are offered, the higher the satisfaction level is achieved (p<0.01); The results could provide the valuable information on the implementation of discharge planning. The study contributes to several significant results such as: (1) The more demand for tubes care, the more days in hospitalization ¡]r¡×0.28, p¡×0.00¡^and the more unexpected emergency care within two weeks¡]r¡×0.14, p¡×0.02¡^. (2) Significant difference ¡]F=5.13, p¡×0.02¡^was found between relocation and total days in hospitalization. Post hoc analysis shows clients who live with family had statistically significant less days in hospitalization than those who were relocated to other hospitals (p=0.008) and caring institutions (p=0.008). (3). Significant difference of satisfaction was found among different relocations¡]F¡×3.50, p¡×0.01¡^. Clients who live with family displayed statistically higher satisfaction than those who were relocated to caring institutions. (4). Significant difference of days in hospitalization was found between on nasal-gastric tube¡]F¡×9.64, p¡×0.000¡^and on tracheal tube¡]F¡×30.13¡Ap¡×0.000¡^ (5). Different departments show significant difference in unexpected emergency care within two weeks¡]F¡×20.12¡Ap¡×0.00¡^. The unexpected emergency care within two weeks in the Medical Department was statistically higher than the Surgical Department. (6). Positive correlations (p<0.05) were found between days in hospitalization and several satisfaction measurements, indicating the more days in hospitalization, the more time available to provide services and the higher client satisfaction can be achieved. Furthermore, clients with unexpected emergency care within three days displayed statistically low satisfaction. The results are capable of providing us information for improvement so as to ensure that clients can receive sustainable, effective and integrated care.

In a current trend of globalization and multifaceted trend of developments, a similar issue that a majority of organizations face is that their competition constantly releases new ideas and challenges. To keep up with this level of competition in the global market, an organization must also consistently churn out new innovations and creations. Human resources are an organization¡¦s greatest source of productive capital. And only with a highly innovative team of employees can an organization maintain its competitiveness. When these employees experience a high level of job satisfaction, they will be able to raise an organization¡¦s productivity, and create a positive momentum towards innovation. This study seeks to identify the relationship between an individual¡¦s sense of humor, innovation & job satisfaction. It also analyzes the forecasting reliability of an individual¡¦s sense of humor versus job satisfaction, and the mediating effect of a sense of humor towards job satisfaction. The objects of our study are domestic organizations in a questionnaire based research 1,274 questionnaires were sent out, and 1,227 completed questionnaires were received. Of this, 1,213 questionnaires were deemed usable, creating a returns ratio of 95.21%. By analyzing the questionnaires, the following conclusions were obtained. 1. A sense of humor has a positive influence towards innovation. 2. Innovation has a positive influence towards job satisfaction. 3. A sense of humor has a positive influence towards job satisfaction. 4. Using innovation as an intermediary, a sense of humor has a partial impact on the whole of job satisfaction. 5. Using innovation as an intermediary, a sense of humor has a partial impact on internal job satisfaction. 6. Using innovation as an intermediary, a sense of humor has a full impact on external job satisfaction. Based on the above, humor does have an important impact on innovation and job satisfaction. Innovation also plays an intermediary effect between humor and job satisfaction.

The Indian IT industry has grown at an impressive rate during the last decade. India's own competitive advantage in the software business is well known: cost-effectiveness, world-class quality, high reliability, and rapid delivery, all of it powered by state-of-the-art technologies. Software has penetrated different spheres of the Indian economy, namely Indian corporate sector, government and public sector units. Over the last decade, one of the sectors, which have felt the "heat" of software intrusion, has been the financial service. Indian banking industry, today is in the midst of an IT revolution. A combination of regulatory and competitive reasons have led to increasing importance of total banking automation in the Indian Banking Industry. The present level of computerization in Public Sector Banks is a result of these initiatives. RBI has also gone ahead in creating of nation wide and localized networks for integration of the entire financial system. The Software Packages for Banking Applications in India had their beginnings in the middle of 80s, when the Banks spurred on by RBI and the Rangarajan Committee Report, started computerizing the branches in a limited manner. A few software companies in the country have developed banking software products and most of the banks have adopted them. These products enable all the banks to automate their operations at the branches and corporate offices. The software companies develop 60% of the software in the company itself, which involves the development of modules, and the remaining 40% is done in the customer's site. This 40% is customization of the software. The success of these banking software products in the banks can be measured by studying the market share of the individual products, revenues earned by these products by the respective companies. The success of these products depends on the satisfaction of the users, using the software. To measure their satisfaction and arrive at those products that are performing well in terms of User satisfaction, the following objectives were designed in the present study. The objectives are: 1. To understand the attributes of the banking software products that are relevant to user/customer satisfaction. 2. To understand the user's perception of the above attributes. 3. To derive the key factors of user/customer satisfaction. 4. To develop an Importance-Performance map for the attributes of the software. Based on the literature review and the discussions held with the software professionals and bank employees, we identified few relevant variables like Implementation, Maintainability, Reliability, Security, User's Performance and Output which fall under the software related variables and variables like Vendor's meeting User's needs, Vendor's mktg skill, User involvement, Training and support, and Service falling under the vendor related variables. A structured questionnaire was developed based on these variables using a 5-pt likert scale and this instrument was checked for its construct and content validity and also Reliability by conducting Factor analysis and Computing Cronbach's alpha respectively on a small sample in the Pilot study. The questionnaire was modified and the final instrument was used for the main study. This questionnaire was administered on a sample of 141 in the main study. The collected data were subjected to Factor Analysis to arrive at the key factors of User satisfaction for banking software products. We obtained seven factors User's Performance, Output, and Vendor's Marketing skill, Implementation, Ease of Use, Security and Maintainability. The second part of the study plot an Importance -Performance Map for all the products on all variables which gives us the best performer. Since this was subjective analysis, we conducted ONE-WAY ANOVA on the data to arrive at the best performer. However, ANOVA could give only the top performer, but we were not able to identify the second best product. We computed the weighted scores for each of these products by giving weights to the variables and multiplying with the performance scores. The comparison of the total weighted scores of all the four products considered in the study helped us in ranking the products based on their performance. We obtained that Product 3 was on top followed by Product 4 and Product 1 and last was product 2. Based on these analyses we suggested the following to the software vendors: 1. The key factors identified in the study should be given the highest priority while developing and testing the software for conformance with the specifications. 2. Product 2 must be improved on variables like output by making the report generation more flexible and maintainability should be made easier by making additions more flexible without any errors. 3. Vendors of Product 1 and 2 should provide better user manuals using simple language and also train the bank employees in using the software, by involving employees during customization in a more informal way. 4. Vendor's of Product 3 and 4 should maintain the quality of their existing products respectively and try to improve them.

<p>Patienter kommer till akutmottagningar med stora variationer av sjukdomar, skador, ålder och psykologiska tillstånd. Arbetet på akutmottagningen är ofta mer inriktat på de medicinska aspekterna av omvårdnad. Det är patientens upplevelser av omvårdnaden som fungerar som en bedömning av hur bra omvårdnaden utförs. Syftet med denna studie är att beskriva patientens upplevelser av omvårdnaden på akutmottagningen. Den metod som använts är en litteraturöversikt av tolv artiklar med kvalitativ eller kvantitativ metod. Studien resulterade i tre huvudkategorier som patienterna upplevde som omvårdnad. Huvudkategorierna var: Kommunikation mellan vårdgivare och vårdtagare, sjuksköterskans professionalism och vårdmiljön. Resultatet visar även att patienter har olika behov av omvårdnad, beroende på hur sjuka eller skadade de är. Det är dock viktigt att utgå från varje patients livsvärld för att kunna erbjuda en personligt anpassad omvårdnad vilket skapar en trygghet för patienten. Studien visar även att det i framtida studier finns ett behov av att klargöra hur patienters upplevelser av omvårdnaden på akutmottagningen relateras till hur skadade och sjuka patienterna är.</p> / <p>Patients arrive at emergency departments with large variations of diseases, injuries, age and psychological states. The work at the emergency department is often more focused on the medical aspects of nursing care. It is the patient´s experiences of the care that act as an estimation for how well the care is performed. The aim of this study is to investigate the patient’s experiences of care at the emergency department. The method used is a literature review of twelve articles which have a qualitative or quantitative approach. The study resulted in three major categories that patients experienced as caring. The categories were: communication between caregiver and caretaker, the nurse´s professionalism and the care environment. The results of this literature review also showed that patients have different needs of care depending on how sick or hurt they are. It is however important to build on each patient's life world to offer a personalized care which creates a sense of security for the patient. The study also shows that future studies needs to clarify how patients' experiences of care in emergency departments are related to the injured and sick patients are.</p>

Thesis (Ph.D.)--University of Central Florida, 2009. / Adviser: Andrew P. Daire. Includes curriculum vitae. Includes bibliographical references (p. 134-152).

Thesis (Ed. D.)--West Virginia University, 2002. / Title from document title page. Document formatted into pages; contains vii, 134 p. : ill. Vita. Includes abstract. Includes bibliographical references (p. 110-119).

Thesis (Ph. D.)--University of Queensland, 2001. / Includes bibliographical references.

Thesis--PlanB (M.S.)--University of Wisconsin--Stout, 2001. / Includes bibliographical references.