The past three decades have witnessed the rapid development of the Chinese housing market , which is considered as a barometer of and an extremely crucial component of the whole Chinese economic system. Although some important findings have been obtained by previous research, many conclusions have been controversial and a comprehensive understanding of the mechanism and behaviour of the Chinese housing system is a worthwhile endeavour. The existing studies about the Chinese housing market are mostly confined to qualitative analysis, lacking the support of a theoretical basis and empirical research. This thesis aims to employ more recent econometrical methodologies, from both theoretical and empirical perspectives, to systematically analyse several prevalent issues of the Chinese housing market. More specifically, this thesis is going to explore the main determinants of house prices, the convergence and ripple effects of regional house prices, and the interactive relationship between housing conditions and individual’s subjective well-being. Some empirical findings can be drawn from this thesis: 1) by using the system GMM dynamic panel data models, the results indicate that Chinese house prices are mainly affected by factors related to government policies and speculative demand rather than the urbanization process, which is understandable in a non-fully market-oriented status quo; 2) there is evidence of very limited convergence of regional house prices by employing unit root tests, σ-convergence and β-convergence approaches; however, the alternative methods, such as panel regression models, Engle-Granger/Johansen cointegration tests and Granger Causality tests, imply that house prices can ripple out from some core cities to other cities; 3) the results of the Ordered Probit Models suggest that the housing conditions in urban areas play a significant role in peoples’ subjective well-being in respect of housing satisfaction and overall happiness; additionally, the effects of housing factors impact on different groups of residents in different ways. Due to the limitations of data sources in the early days, this thesis is the first to combine such a wide panel data series, on both the time dimension and geographic dimension, to study the Chinese Housing Market. Also, when analysing the convergence and ripple effects models, this thesis transfers the original link indexes used by previous scholars into modified constant growth indexes, which improves the efficiency of empirical models to a greater extent. In addition, approaches using the system GMM method, σ- and β-convergence analysis, Engle-Granger/Johansen cointegration tests and Granger Causality tests are first introduced into the study of the Chinese housing market, generally achieving good results especially in the determinants of house prices and the ripple effects of regional house prices. Moreover, except for the commonly used method of the Ordered Probit Model for the questionnaire survey research, this thesis produces the predicted value of housing satisfaction by using two-stage estimations, to investigate the effects of housing conditions and housing satisfaction on people’s overall happiness. Meanwhile, the approach of ‘money equivalent effects’ is also a new perspective in detecting the effects of housing conditions on overall happiness.

Digitized by Kansas Correctional Industries

Digitized by Kansas Correctional Industries

Typescript (photocopy). / Digitized by Kansas Correctional Industries

Researchers and therapists have given increasing attention and recognition to the cognitive components of marital distress. Numerous investigators have attempted to identify and operationalize key cognitive variables that are related to marital satisfaction. In doing so, researchers have looked at the differences between distressed and nondistressed couples in relation to certain categories of cognitive variables, hoping to demonstrate that a significant relationship exists between certain types of cognition and marital satisfaction. Although investigators agree that certain categories of cognition are directly related to marital satisfaction, there is no clear consensus on the degree of influence that these cognitive variables have on marital satisfaction and to what extent these variables are interrelated. The present study examined the relationship between marital satisfaction and four categories of cognition: casual attributions, expectancies, standards, and assumptions. Correlation analyses showed little if any multicolinearity between the independent variables. Stepwise regression analyses failed to yield a statistically significant model for predicting marital satisfaction using strictly these four independent variables. Although previous studies have demonstrated a relationship between scores on assessment measures for these four independent variables and marital satisfaction, the current sample did not follow this pattern.

Summary The aims of the current "Catamnestic examination of treatment satisfaction of patients with anorexia nervosa (AN) in childhood after inpatient treatment" were to extend the low data on AN in childhood in general and treatment satisfaction of this patient group in particular, and to use the knowledge gained to optimize future treatment concepts for patients with AN in childhood. To the best of our knowledge this is the first study retrospectively describing the treatment satisfaction of a patient population consisting exclusively of patients with a former AN in childhood. The central questions of the study were to find out whether and how many patients retrospectively found the treatment to be “satisfactory / unsatisfactory” or “helpful / harmful” and which elements of inpatient therapy produced “satisfaction / dissatisfaction” or subjective “help / harm” through the therapy. Further important aims of the study were to find out whether there is a correlation between the “treatment satisfaction / help / treatment amount” and various patient- and therapy-related parameters. The recent catamnestic study shows that former patients with AN in childhood, as well as other groups of AN patients (children, adolescents, adults) in previous studies, appear to be critical about the medical treatment compared to patients with other mental illnesses, with only 55.8 % of the total patients who were at least mediocrely satisfied showing rather moderate satisfaction rates in the context of closed questions. Most likely are also in patients with AN in childhood typical disease characteristics (e.g. ambivalence in recovery and treatment, fear of loss of control) and personality traits (e.g. rigidity) frequently observed in AN patients responsible for that. The majority of patients with AN in childhood (65.4 %) considered the therapy to be helpful retrospectively, in accordance with retrospective evaluations of patients with AN (children, adolescents, adults) on treatment as predominantly helpful. As part of the therapy, socio-emotional therapy components such as one-to-one therapeutic sessions, contact with fellow patients and caregivers were of the utmost importance for the patients with AN in childhood. These treatment elements generated the most satisfaction and were considered by many to be the most helpful. The results are hypothesis-generating that childlike patients with AN seem to have a special care / support need in the context of social relationships during therapy. However, the central role of socio-emotional components in therapy has also been highlighted in many other treatment satisfaction studies with childlike / adolescent and adult AN patients, patients with eating disorders in general, child and adolescent psychiatric and general psychiatric patients and in scientific work about the help of therapy for AN patients of different age groups as well as for other patient groups. As part of the therapeutic relationship, the desire for close contact with the therapist (more one-to-one interviews) was expressed. In addition, some patients wanted a more personalized therapy. The therapeutic relationship also played a key role in comparative studies with childlike and adolescent AN patients and other groups of patients, with sufficient time and individualism in therapy being required by the patients. A certain degree of self-determination, a fixed caregiver, inclusion of the family in the therapy, group therapy, adequate feedback and sufficient follow-up care were also important for the patients in the context of treatment. Treatment elements aimed at overcoming eating disordered behavior and recovering from the disease were partly rated to be satisfactory and helpful, but partly unsatisfactory and unhelpful. The critical evaluation of restrictive therapy elements to overcome the symptoms of eating disorders and ambivalence of patients with regard to their willingness to recover, their motivation to change and the initiation and implementation of a treatment, which has been cited in some studies, is also expressed in a group of patients with AN in childhood. With regard to these essential therapeutic ingredients for the treatment of AN, it is probably the right dosage in the context of the therapy concept. A comprehensible correlation was found in the fact that the former childlike AN patients, who judged the treatment to be satisfactory, also perceived it as more helpful and vice versa. The assumption that socio-cultural comparison variables (age and BMI) correlate with treatment satisfaction could not be proven in the own study for the former childlike study collective. Due to very different previous study results, further research on the relationship between socio-demographic variables and patient satisfaction is necessary in order to be able to draw clearer conclusions in this regard. However, an assumed association between the perceived help of the therapy and patient- / therapy-related variables could be confirmed, as patients with higher discharge BMI found treatment to be more helpful retrospectively than those with lower values. From a retrospective patient's perspective, this confirms the currently valid therapeutic guideline for not discharging patients from inpatient treatment until they achieve a body weight appropriate for their age and height (DGPM 2011). In addition, the perceived help from treatment at the different university hospitals showed significant differences, presumably due to the different specialization of the facilities with regard to eating disorders, as previous study results suggest that the treatment in an eating disorder clinic is more helpful than in a non-specialized hospital. With regard to the assessment of the treatment amount, the present catamnestic study showed contradictory results in relation to the long-term (presence of an eating disorder at the time of the catamnestic examination) or short-term treatment result (BMI at discharge) of the former AN patients. On average, patients who rated the amount of treatment as too low reported a higher BMI at hospital discharge (better short-term treatment outcome) than those who judged the treatment amount to be too high. This means that patients with better treatment results in the short term would have wished to receive more treatment quantitatively in the retrospective, than those with worse results. However, in return, more frequently, patients who still had an eating disorder (worse long-term outcome) at the time of study wished to have more treatment quantitatively, than recovered subjects at the time of the study (better long-term outcome). On this basis, it can be hypothesized that the patient group with lower discharge BMI may have had less disease insight than the group with higher discharge BMI, thus less able to engage in therapy with less benefit from it as a result of a poorer treatment outcome. It can also be speculated that in the meantime patients with a still ongoing eating disorder at the time of catamnesis had sufficient insight into the disease and therefore would have wished for more treatment retrospectively. Another plausible result of the current study is that patients who rated the treatment as satisfactory / helpful would have wanted more treatment quantitatively and patients who rated the treatment as unsatisfactory / harmful also judging the treatment amount to be too high. In summary, it becomes clear from our own results that it is a particular challenge to provide a therapy for patients with AN that finds their acceptance and satisfaction (Gulliksen et al., 2012). Accordingly, it is important to refine existing therapies and provide treatments that are adapted to the needs of the patient population. This requires a systematic knowledge of what generates satisfaction and dissatisfaction in patients with AN (Gulliksen et al., 2012). To our knowledge, the present study is the first study on treatment satisfaction that examined exclusively patients with former AN in childhood as a patient collective. Therefore, the results could only be compared with study data from other groups of patients (general psychiatric, child and adolescent psychiatric, eating disorder, adult and adolescent or partly childlike AN patients). Further studies with patients with AN in childhood are useful and desirable to validate the results presented here and to draw practical conclusions for an individualized treatment that meets the needs of the young patients. / Zusammenfassung Ziel der aktuellen „Katamnestischen Untersuchung der Behandlungszufriedenheit kindlicher Patientinnen und Patienten mit AN nach stationärem Klinikaufenthalt“ war es, die geringe Datenlage zur AN im Kindesalter allgemein und zur Behandlungszufriedenheit dieser Patientengruppe im Speziellen zu erweitern und durch die gewonnen Erkenntnisse zukünftige Behandlungskonzepte für Patienten mit kindlicher AN zu optimieren. Erstmals wurde - unseres Wissens nach - ein ausschließlich aus Patienten mit ehemals kindlicher AN bestehendes Patientenkollektiv retrospektiv bezüglich der Behandlungszufriedenheit befragt. Die zentrale Fragestellung der Studie bestand darin herauszufinden, ob und wie viele Patienten die Behandlung retrospektiv als zufriedenstellend /unzufriedenstellend bzw. hilfreich/schädlich empfunden haben und welche Elemente der stationären Therapie Zufriedenheit/Unzufriedenheit erzeugt haben bzw. zur Einschätzung subjektiver/-n Hilfestellung/Schadens durch die Therapie geführt haben. Weitere wichtige Fragestellungen der Studie lagen darin herauszufinden, ob ein Zusammenhang zwischen der Behandlungszufriedenheit/Hilfe/Behandlungs-menge und verschiedenen patienten- und therapiebezogenen Parametern besteht. Die aktuelle Katamnesestudie verdeutlicht, dass ehemalige Patienten mit kindlicher AN ebenso wie kindliche, jugendliche und erwachsene AN-Patienten in vorhergehenden Studien im Vergleich zu Patienten mit anderen psychischen Erkrankungen durchaus kritisch bezüglich der medizinischen Behandlung zu sein scheinen, da sich mit 55,8 % der Patienten/-innen, die zumindest mittelmäßig zufrieden waren, eher mäßige Zufriedenheitsraten im Rahmen geschlossener Fragen ergaben (s. Punkt 5.1.1). Am wahrscheinlichsten sind hierfür die auch bei kindlichen AN-Patienten typischen Krankheitscharakteristika (z. B. Ambivalenz bezüglich der Genesung und Behandlung, Angst vor Kontrollverlust) und häufig bei AN-Patienten beobachteten Persönlichkeitszüge (z. B. Rigidität) verantwortlich (s. Punkt 5.1.1). Der Großteil der hier untersuchten Patienten/-innen mit AN im Kindesalter (65,4 %) empfand die Therapie retrospektiv als hilfreich, wobei auch hier Parallelen zu retrospektiven Bewertungen kindlicher, jugendlicher und erwachsener AN-Patienten der Behandlung als überwiegend hilfreich bestehen (s. Punkt 5.2.1). Im Rahmen der Therapie waren für die kindlichen AN-Patienten sozioemotionale Therapiebestandteile wie therapeutische Einzelgespräche, Kontakt zu Mitpatienten und Betreuern von größter Bedeutung. Diese Behandlungselemente generierten am meisten Zufriedenheit und wurden von vielen Patienten/-innen als am hilfreichsten eingestuft. Die Ergebnisse sind hypothesengenerierend dafür, dass kindliche Patienten mit AN einen besonderen Fürsorge-/Unterstützungsbedarf im Rahmen sozialer Beziehungen während der Therapie zu haben scheinen. Allerdings wurde die zentrale Rolle sozioemotionaler Komponenten in der Therapie auch in vielen anderen Behandlungszufriedenheitsstudien mit kindlichen/jugendlichen und erwachsenen AN-Patienten, Patienten mit Essstörungen allgemein, kinder- und jugendpsychiatrischen und allgemeinpsychiatrischen Patienten (s. Punkt 5.1.2) und wissenschaftlichen Arbeiten zur Hilfe durch die Therapie für AN-Patienten unterschiedlicher Altersklassen sowie für weitere Patientengruppen unterstrichen (s. Punkt 5.2.2). Im Rahmen der therapeutischen Beziehung kam der Wunsch nach engmaschigem Kontakt zum Behandler (mehr Einzelgespräche) zum Ausdruck. Zudem wünschten sich einige Patienten eine individuellere Therapiegestaltung (s. Veränderungswünsche der Patienten, Tabelle 23). Auch in Vergleichsstudien mit kindlichen, jugendlichen AN-Patienten und weiteren Patientengruppen nahm die therapeutische Beziehung eine Schlüsselrolle ein, wobei ebenfalls ausreichend Zeit und Individualismus in der Therapie von den Patienten gefordert wurden (s. Punkt 5.3). Ein gewisses Maß an Selbstbestimmung, eine feste Bezugsperson, Miteinbeziehung des familiären Umfelds in die Therapie, Gruppentherapie, ausreichend Rückmeldung und eine suffiziente Nachbetreuung waren den kindlichen AN-Patienten ebenfalls wichtig im Rahmen der Behandlung (s. qualitative Aussagen, Tabelle 23). Behandlungselemente, die eine Überwindung des essstörungsspezifischen Verhaltens und die Genesung von der Erkrankung zum Ziel hatten, wurden teilweise als zufriedenstellend und hilfreich (s. Punkt 5.1.2, 5.2.2), zum Teil jedoch als unzufriedenstellend und nicht hilfreich (s. Punkt 5.1.3, 5.2.3) beurteilt. Die in einigen Studien angeführte kritische Bewertung restriktiver Therapieelemente zur Überwindung der Essstörungssymptomatik und Ambivalenz von AN-Patienten bezüglich ihres Genesungswillens, ihrer Veränderungsmotivation und der Aufnahme und Durchführung einer Behandlung kommt hierdurch auch bei einem Patientenkollektiv von kindlichen AN-Patienten zum Ausdruck (s. Punkt 5.1.1). In Hinblick auf diese essentiellen Therapiebestandteile zur Behandlung einer AN kommt es wahrscheinlich auf die richtige Dosierung im Rahmen des Therapiekonzeptes an. Ein nachvollziehbarer Zusammenhang ergab sich, indem die kindlichen AN-Patienten, welche die Behandlung als zufriedenstellend beurteilten, diese auch als hilfreicher wahrnahmen und umgekehrt (s. Punkt 5.1.4). Die Annahme, dass soziokulturelle Vergleichsvariablen (Alter und BMI) mit der Behandlungszufriedenheit korrelieren, konnte in der eigenen Studie für das kindliche Studienkollektiv nicht belegt werden. Aufgrund von sehr unterschiedlichen bisherigen Studienergebnissen, ist weitere Forschung bezüglich der Beziehung zwischen soziodemographischen Variablen und der Patientenzufriedenheit notwendig, um diesbezüglich klarere Schlüsse ziehen zu können (s. Punkt 5.1.4). Ein angenommener Zusammenhang zwischen der Hilfe der Therapie und patienten-/therapiebezogenen Variablen konnte allerdings bestätigt werden, da Patienten mit höherem Entlass-BMI die Behandlung retrospektiv als hilfreicher im Vergleich zu solchen mit niedrigeren Werten empfanden (s. Punkt 5.2.4). Damit wird auch aus retrospektiver Patientensicht die heute geltende Therapieleitlinie bestätigt, die Patienten erst mit Erreichen eines für Alter und Größe angemessenen Körpergewichts aus der stationären Behandlung zu entlassen (DGPM 2011). Zudem ergab die Einstufung der Hilfe durch die Behandlung an den verschiedenen Universitätskliniken signifikante Unterschiede, was vermutlich auf die unterschiedliche Spezialisierung der Einrichtungen bezüglich Essstörungen zurückzuführen ist, da bisherige Studienergebnisse darauf hindeuten, dass die Behandlung in einer auf Essstörungen spezialisierten Klinik von den Patienten als hilfreicher eingeschätzt wurde, als in einer nicht spezialisierten Einrichtung (s. Punkt 5.2.4). Bezüglich der Beurteilung der Behandlungsmenge zeigten sich in der vorliegenden Katamnesestudie gegensätzliche Ergebnisse in Relation zum langfristigen (Vorliegen einer Essstörung zum Katamnesezeitpunkt) bzw. kurzfristigen Behandlungsergebnis (BMI bei Entlassung) der kindlichen AN-Patienten. So wiesen Patienten/-innen, die die Behandlungsmenge als zu gering einstuften im Durchschnitt einen höheren BMI bei Klinikentlassung (besseres kurzfristiges Behandlungsergebnis) auf, als solche, welche die Behandlungsmenge als zu viel beurteilten. Das bedeutet, dass Patienten/-innen mit kurzfristig besserem Behandlungsergebnis sich in der Retrospektive quantitativ mehr Behandlung gewünscht hätten, als solche mit schlechterem. Jedoch wünschten sich im Gegenzug häufiger Patienten, die zum Studienzeitpunkt noch an einer Essstörung (schlechteres Langzeit-Outcome) litten retrospektiv quantitativ mehr Behandlung, als zum Studienzeitpunkt genesene Probanden/-innen (besseres Langzeit-Outcome) (s. Punkt 5.4). Auf dieser Grundlage lässt sich die Hypothese aufstellen, dass die Patientengruppe mit niedrigerem Entlass-BMI möglicherweise weniger krankheitseinsichtig als die Gruppe mit höherem Entlass-BMI war, wodurch sie sich weniger auf die Therapie einlassen und resultierend in einem schlechteren Behandlungsergebnis auch weniger von ihr profitieren konnte. Es kann außerdem gemutmaßt werden, dass Patienten mit einer noch andauernden Essstörung zum Katamnesezeitpunkt im Gegenzug mittlerweile ausreichend Krankheitseinsicht aufwiesen und sich deshalb retrospektiv mehr Behandlung gewünscht hätten. Ein weiteres plausibles Ergebnis der aktuellen Studie ist, dass sich Patienten, die die Behandlung als zufriedenstellend/hilfreich bewerteten, quantitativ mehr Behandlung gewünscht hätten, wobei vorwiegend Patienten, die die Behandlung als unzufriedenstellend/schädlich einstuften, auch die Behandlungsmenge als zu viel beurteilten. Zusammenfassend wird anhand der eigenen Ergebnisse deutlich, dass es eine besondere Herausforderung darstellt, für Patienten mit AN, eine Therapie zur Verfügung zu stellen, welche deren Akzeptanz und Zufriedenheit findet (Gulliksen et al. 2012). Dementsprechend ist es wichtig, bestehende Therapien weiterzuentwickeln und Behandlungsformen bereitzustellen, die an die Bedürfnisse der Patientengruppe angepasst sind. Hierfür ist ein systematisches Wissen darüber, was Zufriedenheit und Unzufriedenheit bei AN-Patienten generiert, von Nöten (Gulliksen et al. 2012). Die vorliegende Arbeit ist unseres Wissens nach die erste Studie zur Behandlungszufriedenheit an ausschließlich kindlichen AN-Patienten/-innen als Patientenkollektiv. Daher konnten die Ergebnisse nur mit Studiendaten aus anderen Patientenkollektiven (allgemeinpsychiatrische, kinder- und jugendpsychiatrische, Essstörungs-, erwachsene und jugendliche oder z. T. kindliche AN-Patienten) verglichen werden. Weitere Studien mit kindlichen AN-Patienten/innen sind sinnvoll und wünschenswert, um die hier dargestellten Ergebnisse zu validieren und praktische Schlüsse für eine individualisierte Behandlung, welche die Bedürfnisse der jungen Patienten bestmöglich berücksichtigt, ziehen zu können.

Consumer satisfaction is a central topic in marketing. In the literature, a variety of conceptual models have been developed to capture the satisfaction formation process, with the dominant framework being the disconfirmation paradigm. However, despite its widespread acceptance and support, there is still a lack of clarity, especially regarding the role and relative importance of perceived performance in determining satisfaction. It has been suggested that satisfaction research has advanced into a stage where potential moderator variables need to be examined in order to explain previous mixed findings. The current research proposes a contingency model of the satisfaction formation process, which posits that the nature of the relationships between satisfaction and its two key antecedents (i.e., perceived performance and disconfirmation) is contingent on one situational moderator (ambiguity) and two individual moderators (experience and involvement). Empirical testing of the model is in the form of a cross-sectional survey in China's mobile phone services industry using a convenience student sample obtained from one Chinese university. The results show that both disconfirmation and perceived performance have a direct impact on satisfaction under conditions of low experience or high involvement, whereas satisfaction is solely determined by perceived performance in situations of high experience or low involvement. In addition, the results also support a joint moderator influence of ambiguity and experience on the relationships between satisfaction and its antecedents, which is especially true in the case of high ambiguity and low experience.

In today???s highly competitive business environment, client perceived value has become increasingly important to practitioners and business researchers as it is believed to be central to client decision-making, satisfaction and client retention. However, there are few insights as to what constitutes client perceived value and what are its antecedents, especially in the context of international, professional business-to-business (B2B) services. This study thus addressed two key questions: (i) what are the antecedents of client perceived value in an international, professional B2B service setting?; and (ii) how do these determinants influence client perceived performance and value under different contingency conditions (e.g., perceptions of country-oforigin (COO) and client experience)? The research was undertaken in two phases: Phase 1 included a literature review covering services marketing, international marketing, resource-based theory, contingency theory as well as an exploratory research amongst eight dyadic case studies. The objectives were to identify the key variables that contribute to client perceived performance and value; to fine tune the key constructs adopted from the literature; and to verify the linkage between the resource-based view (RBV) of a firm and client perceived value. By drawing on the theories mentioned above, and the results from the exploratory research, a conceptual model and a series of hypotheses were developed. The data used to test the model in Phase 2 was collected from 218 client firms in both Malaysia and Thailand. The data was collected through a mail survey with a net response rate of 32.9%, and was analysed via structural equation modelling, regression analysis and subgroup analysis. The results show that the key antecedents of perceived performance which in turn drives client value, included technical skills, customer orientation, innovation and firm reputation. The findings also suggest that COO moderates the relationships between these antecedents and perceived performance, while client experience moderates the association between perceived performance and value. The results provide a better understanding of value perceived by the B2B clients in an international setting. The academic contributions of this thesis are: the linkage of RBV and the services paradigm in an international context; the understanding of client perceived value and its antecedents; and the establishment of metric equivalence of measures employed across two countries (Malaysia and Thailand). Finally, the managerial contributions include guidance for exporting firms in terms of resource allocation to achieve competitive advantage; utilising the COO effect in promotion; and managing client value perceptions in international markets.

Doctor of Philosophy (PhD) Orthoptics / The aim of this study was to evaluate the safety and efficacy of LASIK as a refractive surgical procedure, using a repeated measures design to assess satisfaction of patients who had LASIK and to correlate clinical outcomes with detailed measures of patient satisfaction to document long-term viability, monitor changes over time and patients’ functional abilities post-operatively. Method In the study 216 post-LASIK subjects were randomly selected from among patients who underwent simultaneous bilateral LASIK using the Chiron Technolas 217C plano-scan excimer laser with the Chiron ACS (Automated Corneal Shaper) and the Hansatome microkeratome. The subjects were recruited from within one centre, and the procedures were performed by any one of three surgeons. The study also included 100 non-LASIK subjects as a control group, to compare and differentiate ocular symptoms and visual difficulties between LASIK and non-LASIK patients. Clinical data documented included visual acuity, subjective refraction, record of glasses and/or contact lenses prescription, corneal topography with EyeSys and Orbscan, slit lamp examination, surgical details, and any pre-existing eye disease/conditions and previous surgery or injury that might prevent the subjects from achieving their desired visual outcome post-operatively. Subjective patient satisfaction evaluation of the treatment group was assessed by subjects completing a survey questionnaire at 3 months, 6 months, 12 months and 24 months post-operatively. The control group subjects completed a comparable questionnaire and were assessed at baseline and 3 months later. Because the control group subjects did not have any surgical alterations, it was unnecessary for them to have more than one follow-up. Results LASIK achieved relatively high patient satisfaction, with only a small number of dissatisfied patients. It was effective in correcting myopia, hyperopia and astigmatism. However, there was some persistent under-correction in myopic spherical and minus cylindrical refractive errors. Hyperopic spherical correction was less effective, as there were more under- as well as over-correction, and the plus cylindrical correction tended to be under-corrected. The LASIK subjects’ post-operative distance uncorrected visual acuity was not as good as their pre-operative best corrected visual acuity, but it did not significantly correlate with patient satisfaction. The findings were consistent with other studies and confirmed the concept that patient satisfaction is not unidimensional and is not related to outcome solely in terms of visual acuity and residual refractive errors. Other contributing factors included problems with glare, rating of unaided distance and near vision, ability to drive at night, change in ability to perform social/recreational, home and work activities, change in overall quality of life, amount of information given prior to surgery, rating of surgery success, and surgery outcome relative to pre-operative expectations. These variables demonstrated distinctive differences between subjects who were satisfied and dissatisfied. Conclusions The findings of this study are consistent with those of earlier studies. However, the repeated measures design and the comparisons between LASIK subjects and the control group revealed some new insights that were previously undocumented. LASIK achieved high patient satisfaction, and factors associated with satisfaction were predictable, but sources of dissatisfaction were more idiosyncratic and contributing factors were identified.

This study investigated the job satisfaction of elementary school counselors in the Pacific Northwest, defined as Idaho, Oregon, and Washington. The purpose of the study was to (a) describe current elementary counselor characteristics, duties and functions; (b) determine the overall level of job satisfaction of elementary school counselors; (c) investigate factors relating to job satisfaction of elementary school counselors; (d) assess the level of job satisfaction with the professional role of counselors; and (e) assess the level of satisfaction with graduate preparation. This study posed three questions: 1. What are the levels of overall job satisfaction in elementary school counselors in the Pacific Northwest? 2. How satisfied are Pacific Northwest elementary school counselors with specific aspects of their jobs? 3. For elementary school counselors in the Pacific Northwest what is the relationship between overall job satisfaction and selected demographic variables, graduate preparation variables, and work setting characteristics? Participants for this study were selected from a list of all (n=1,164) elementary school counselors issued by the state departments of education in Idaho, Oregon and Washington. A random sample of 400 was selected and mailed a packet containing the short-form Minnesota Satisfaction Questionnaire and the Elementary School Counselor Questionnaire, which was devised by the researcher to generate data appropriate to the questions raised. Three hundred twenty-one (321) of the 400 counselors surveyed responded, producing 298 useable surveys for a response return rate of 74.50. Procedures used to analyze the data were the Pearson product moment correlation, factor analysis, and stepwise multiple regression. The findings of the study indicate that job satisfaction of elementary school counselors as measured by the Elementary School Counselor Questionnaire and Minnesota Satisfaction Questionnaire was significantly related to satisfaction with professional role and work load. Scores on the Minnesota Satisfaction Questionnaire, professional role and work load were the best predictors of job satisfaction and explained 500 of the total variance in job satisfaction. / Graduation date: 1995