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For the study the Keirsey Bates Temperament Sorter was completed by 602 pharmacy students during their study period at the University of the Western Cape. The results showed that the pharmacy students had a tendency towards the Extraversion, Sensing, Feeling and Judging Personality Type Preferences. Personality Temperaments of the pharmacy students were also compared with the general population and it was found that there were statistically significant more students with the SJ Personality Temperaments and statistically significant less students with the SP Personality Temperaments in the pharmacy population than in the general population. This study very clearly points out the value of using the Keirsey Bates Temperament Sorter as an aid, not only in guiding the student in the process of career choice, but also facilitating the placing of the newly qualified pharmacist in his or her choice of practice setting.

The call centre is often the first human interaction a customer has with a company and many customers form their perception of a company based on their experience with that call centre. The call centre industry is growing rapidly and South Africa is fast becoming a desired destination for outsourced call centres. The main aim of this study was to determine the level to which people are satisfied with call centre service delivery in South Africa and the reasons causing customer dissatisfaction. A non probability sample of 106 consumers was drawn from the city of Durban with respondents being over the age of 21 years. The sample was composed of 61% females and 39% males. Of the sample, 55% were between the age group of 21-30 years, 25% were between the age group of 31-40 years, 12% between the age group of 41-50 years and 8% between the age group of 41-50 years. Data was collected using a self administered questionnaire as this proved to be most effective for this study. Respondents from all companies and parts of Durban were recruited as participant for the study. The SPSS software package was used to capture and analyse the data. Frequency bar graphs and cross tabulation frequency results were used to present the data. Statistical results showed that there was a positive association between service quality and customer satisfaction. Descriptive frequency analysis highlighted issues that are causing most dissatisfaction to people using the call centre. Results indicated that users of the call centres found customer service levels to be acceptable which was in contrast to international findings where results indicated that consumers were less than 30% happy with call centre service delivery. Results showed that consumers increasingly wish to communicate with companies using newer technologies, and value having access to multiple channels. It was found that web chat followed by SMS and email was a preferred medium of communicating with the call centre. The findings of the study indicated that long waiting times on the phone, calls being dropped, lack of accountability, irrelevant voice menus and repetition were the main reasons for their causes of customer dissatisfaction. / Thesis (MBA)-University of KwaZulu-Natal, Westville, 2009.

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Stemming from the victims’ rights movement and the restorative justice movement, victims’ compensation is a program established to aid in addressing victims’ rights and needs. Much of the existing research on victims’ compensation programs has been descriptive and comparative in nature. Although newer studies on these programs have examined victims’ compensation and its relationship to other variables, research has not explored the effects of victims’ compensation has on negative outcomes, specifically revictimization. This dissertation will examine the possible link between victims’ compensation applicants’ satisfaction with the criminal justice system and its actors/programs and revictimization. Utilizing survey data from the Voice of the Victim: Statewide Analysis of Victim Compensation research project derived from the victims’ compensation program through the Criminal Justice Coordinating Counsel in the state of Georgia, bivariate and multivariate analyses were conducted regarding victims’ compensation applicants’ satisfaction with victims’ compensation and other entities in the criminal justice system and their relationship to revictimization. The findings suggest that applicants’ satisfaction with the police and victims’ specialists are important in reducing revictimization risk. In addition, being unemployed and drinking alcohol were found to be risk factors for experiencing revictimization among victims’ compensation applicants. Implications for policy and future research will be discussed.

This study looked at people's self-reports of satisfaction with various aspects of life and personal happiness. The sample was divided into three categories regarding the size of the community of the respondent: rural, urban and large urban. Similarly to other studies of this nature, we found that rural people expressed higher levels of subjective psychological wellbeing than did people who live in urban and large urban communities. The concept of social desirability was incorporated into this paper. A rather large percentage of all three categories (rural, urban and large urban) of respondents, across a wide range of demographic characteristics (such as age, sex, race, etc.), indicated substantial amounts of satisfaction and happiness. This seems partially due to the fact that people have a tendency to give very positive answers to questions regarding subjective psychological well-being. In other words, it is socially desirable to indicate that one is satisfied and happy with various aspects of one's life; while it is socially undesirable to indicate that one is dissatisfied or unhappy.

Applying The Theory of Work Adjustment, the purpose of this study was to test the following hypotheses: (1) Higher levels of correspondence between vocational needs and work environment reinforcers will be associated with decreased severity of illness. In addition, personality flexibility will moderate these relationships such that higher levels of flexibility will attenuate the relationship between discorrespondence and illness. (2) Those individuals with greater tenure in an occupation where there is discorrespondence between work reinforcers will display more flexibility than those with similar degrees of discorrespondence and less tenure.Medical records were reviewed from 122 subjects from the Counseling Psychology section of the Minneapolis Veterans Administration Medical Center. Severity of illness was determined form these records. Occupational fit was measured through comparison of the individual's Minnesota Importance Questionnaire (Rounds, Henly, Dawis, Lofquist, & Weiss, 1981) profile and the reinforcers present in his/her primary occupation. Flexibility was measured by selected subscales from the Jackson Personality Inventory (Jackson, 1976) and a criterion variable and occupational fit, tenure, job satisfaction, and personality flexibility as predictor variables. Also, a hierarchial multiple regression technique was applied to test possible interaction effects between Flexibility and Fit.A brief self-report measure of flexibility was administered to a subsample and, although correlating in the expected direction, it was not significantly associated with Flexibility as measured by the JPI. Neither was it correlated with any of the other variables of interest in this study.The first hypothesis was not supported. Correspondence between vocational needs and work environment reinforcers was not associated with decreased severity of illness. There was no significant correlation between job satisfaction and occupational fit although there was a trend in the expected direction. It was found, however, that Flexibility, as measured by selected subscales from the JPI, was associated (p < .01) with a lesser severity of illness rating.There was not support for the second hypothesis. Tenure was not significantly associated with any of the variables of interest in this study. There was a trend, however, in the expected direction among tenure, job satisfaction and occupational fit. They all correlated positively.

The present study examined interrelationships between attachment levels, relationship efficacy, career decision-making self efficacy, and life satisfaction. Concepts from social cognitive theory (Bandura, 1986) and attachment theory (Bowlby, 1973) were integrated to provide a framework for the current study. A conceptual model was proposed and tested to answer the research question: does relationship efficacy and career decision self efficacy fully or partially mediate the relationship between attachment and life satisfaction? This model was constructed to test mediational effects of career decision making self efficacy and relationship efficacy between the variables of attachment and life satisfaction. An alternative model was also developed to test for a direct relationship between attachment and life satisfaction (i.e., in addition to the indirect paths through the mediational variables). Structural equation modeling methods were utilized to test the model. Results indicated an adequate fit for both the primary and the alternate model. Findings indicated that relationship efficacy and career decision self efficacy partially mediate the relationship between attachment and life satisfaction. Theoretical, research, and practice implications are discussed in relation to the findings. Methodological limitations to the study and future directions are offered. The study concluded that adult attachment is a fundamental source of efficacy information and operates as a critical component in people's perceptions of their efficacy in the domains of relationships and career decisions, both of which impact life satisfaction. An integrated model based on social cognitive theory and attachment theory contributed to existing knowledge and may help generate future research. / Department of Counseling Psychology and Guidance Services

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