Este estudo analisa o controle das empresas e profissionais de segurança privada no Brasil. A questão mais importante em relação ao controle da segurança privada é saber se é possível assegurar que o policiamento provido por esse setor seja executado de acordo com as regras públicas. A única forma de obter serviços aderentes a essas regras é fazer com que elas sejam levadas em consideração pelos profissionais que executam as atividades de policiamento privado. Estudiosos do policiamento concordam que os mecanismos mais capazes de produzir esses resultados estão localizados no interior das organizações. Levando isso em consideração, o objetivo desta tese de doutorado é entender as condições sob as quais as organizações de policiamento privado controlam seus funcionários de acordo com as normas públicas que regulam a prestação de serviços de segurança privada no Brasil. A hipótese que orienta o estudo é a de que esse controle ocorre quando as empresas de segurança percebem a existência de um ambiente institucional na qual os atores que exercem o controle externo da segurança privada (clientes, órgão regulador, Judiciário e mídia) são capazes de fazer com que comportamentos desviantes em relação às normas públicas sejam mais custosos para as empresas do que os investimentos necessários à estruturação de sistemas de controle interno aptos a prevenir tais comportamentos. Para avaliar essa hipótese foram realizados estudos de caso em quatro contratos de prestação de serviços de segurança, dois contratos para instituições financeiras e dois contratos para redes comerciais. A análise dos casos revelou que o modo como as empresas de segurança controlam internamente os seus funcionários é fortemente afetado apenas pelo controle externo realizado pelos clientes que contratam serviços de segurança no mercado. Quando os clientes remuneram contratos de prestação de serviços adequadamente e se interessam por condutas respeitosas, criam-se condições para a existência de sistemas de controle altamente estruturados e alinhados às regras públicas. O contrário também é verdade. Se os clientes não remuneram contratos adequadamente e desejam comportamentos desviantes em relação às normas públicas, o resultado tende a ser sistemas de controle interno com baixo grau de estruturação e alinhamento às regras públicas. Diante deste último cenário, a pesquisa mostrou que na maioria das situações os controles externos provenientes do órgão regulador, do Judiciário e da mídia não são capazes de atuar satisfatoriamente como última linha de defesa e correção de rumos. Esses achados apóiam as visões pessimistas presentes na literatura especializada, que vem sustentando a idéia de que existem déficits de governança e controle sobre as atividades de policiamento privado. / This work analyzes the control over Brazils private security companies and agents. The most important issue in relation to the control over private security is to know if it is possible to ensure that the policing provided by this sector is run in accordance with public rules. The only way to get security services following these rules is to ensure they are abided by the agents who perform private policing activities. Scholars of policing agree that the control mechanisms better able to produce these results are located within organizations. Taking this into consideration, the aim of this doctoral thesis is to understand the conditions under which private security companies control their employees in accordance with the public rules governing the provision of private security services in Brazil. The hypothesis that guides the study is that this control occurs when security companies realize the existence of an institutional environment in which those exerting external control over private security (customer, regulator, judiciary and media) capable of cause deviant behavior in relation to public standards are more costly for companies than the investment required to structuring internal control system able to prevent such behaviors. To evaluate this hypothesis four security services contracts underwent case studies, two from financial institutions and two contracts from department store chains. The analysis of the cases revealed that the way private security companies control internally their employees is strongly affected only by clients who hire these services. When clients adequately pay for a service contracted and they require proper care and respectful behavior, they create conditions for the existence of internal control systems highly structured and aligned to government rules. The opposite is also true. If clients do not pay for the contract properly and request a deviant behavior in relation to public standards, the result tends to be of internal control systems with a low degree of structure and alignment. In the face of this last scenario, the research showed that in most situations the external controls from the regulator, the judiciary and the media are not able to satisfactorily perform as a last line of defense and course corrections. These findings support the pessimistic views present in the literature, which have sustained the idea that there are governance deficits in activities of private policing.

ABSTRACT TRUSTED MAIL GATEWAY AYLA, Erkut Sinan M.S., Department of Computer Engineering Supervisor: Dr. Attila &Ouml / zgit December 2004, 135 pages The study aims to make contribution to solve mail security problems. The Trusted Mail Gateway provides a domain with the basic security services that are message integrity, confidentiality, non&amp / #8208 / repudiation, origin authentication and availability while message (e&amp / #8208 / mail) being delivered through the Internet. It generates S/MIME digital signatures and performs S/MIME encryption on behalf of the domain using secret key cryptography and public&amp / #8208 / key techniques and generating Cryptographic Message Syntax (CMS) data to provide origin authenticity, integrity and v confidentiality. It applies anti&amp / #8208 / virus control and protection, spam filtering and content check to both incoming mails to the domain and outgoing mails from the domain to prevent attacks against availability. Also, the Trusted Mail Gateway provides intra&amp / #8208 / domain security. It keeps e&amp / #8208 / mail messages in corresponding mailboxes as encrypted messages. Trusted Mail Gateway processes all the mails passing through and records processing results in database as notary information. Moreover, it establishes trust relations with other trusted domains and exchanges notary information with them via a secure channel. Keywords: S/MIME, security services, mail protocols, domain, notary

In the last 15 years, the adoption of enterprise level data networks had increased dramatically. This is mainly due to reasons, such as better use of IT resources, and even better coordination between departments and business units. These great demands have fuelled the push for better and faster connectivity to and from these networks, and even within the networks. We have moved from the slow 10Mbps to 1Gbps connectivity for end-point connections and moved from copper-based ISDN to fibre-linked connections for enterprise connections to the Internet. We now even include wireless network technologies in the mix, because of the greater convenience it offers. Such rapid progress is accompanied by ramifications, especially if not all aspects of networking technologies are improved linearly. Since the 1960s and 1970s, the only form of security had been along the line of authentication and authorisation. This is because of the widely used mainframes in that era. When the Internet and, ultimately, the wide-spread use of the Internet influxed in the 1980s, network security was born, and it was not until the late 1980s that saw the first Internet Worm that caused damage to information and systems on the Internet. Fast forward to today, and we see that although we have come a long way in terms of connectivity (connect to anywhere, and anytime, from anywhere else), the proposed use of network security and network security methods have not improved very much. Microsoft Windows XP recently switched from using their own authentication method, to the use of Kerberos, which was last revised 10 years ago. This thesis describes the many problems we face in the world of network security today, and proposes several new methods for future implementation, and to a certain extend, modification to current standards to encompass future developments. Discussion will include a proposed overview of what a secure network architecture should include, and this will lead into several aspects that can be improved on. All problems identified in this thesis have proposed solutions, except for one. The critical flaw found in the standard IEEE802.11 wireless technology was discovered during the course of this research. This flaw is explained and covered in great detail, and also, an explanation is given as to why this critical flaw is not fixable.

Afrikaans text / The researcher was approached by the security industry to identify leadership shortcomings and to design a leadership course aimed at supervisory level. The research question YJas: "Is it possible to identify shortcomings in individuals in respect of leadership qualities and to address these shortcomings by means of a leadership training model?" After a background study, a leadership training model was developed ·and a bottom-up needs analysis was executed. The developed questionnaire was distributed and the response was statistically processed and interpreted. The target group was identified. The course was designed, presented and evaluated. The impact of this course will be determined through research after a period of 12 to 18 months by comparing and interpreting personnel statistics on aspects like absence without leave, personnel turnover, sick leave and a number of disciplinary hearings. / Die navorser is deur 'n sekuriteitsmaatskappy genader om leierskap­ tekortkominge te identifiseer en 'n kursus te antwerp en aan te bied wat op toesighouervlak gerig is. Die navorsingsvraag is : "Is dit moontlik om tekortkominge ten opsigte van leierskapkwaliteite te identifiseer en deur middel van 'n leierskap­ opleidingsmodel aan te spreek?" Na afloop van 'n agtergrondstudie, is 'n leierskapmodel ontwikkel en 'n onder-na-bo-behoeftebepaling uitgevoer. Die ontwikkelde vraelys is versprei en die terugvoere is statisties verwerk en ge'interpreteer. Die teikengroep is ge'identifiseer. Die kursus is antwerp, aangebied en geevalueer. Die impak van die kursus sal deur middel van verdere navorsing na 'n periode van 12 tot 18 maande getoets word deur die vergelyking en interpretering van personeelstatistieke met betrekking tot afwesighede sander verlof, personeel omset, siekteverlof en die aantal dissplinere verhore. / Curriculum and Instructional Studies / M. Ed. (Didaktiek)

Este estudo analisa o controle das empresas e profissionais de segurança privada no Brasil. A questão mais importante em relação ao controle da segurança privada é saber se é possível assegurar que o policiamento provido por esse setor seja executado de acordo com as regras públicas. A única forma de obter serviços aderentes a essas regras é fazer com que elas sejam levadas em consideração pelos profissionais que executam as atividades de policiamento privado. Estudiosos do policiamento concordam que os mecanismos mais capazes de produzir esses resultados estão localizados no interior das organizações. Levando isso em consideração, o objetivo desta tese de doutorado é entender as condições sob as quais as organizações de policiamento privado controlam seus funcionários de acordo com as normas públicas que regulam a prestação de serviços de segurança privada no Brasil. A hipótese que orienta o estudo é a de que esse controle ocorre quando as empresas de segurança percebem a existência de um ambiente institucional na qual os atores que exercem o controle externo da segurança privada (clientes, órgão regulador, Judiciário e mídia) são capazes de fazer com que comportamentos desviantes em relação às normas públicas sejam mais custosos para as empresas do que os investimentos necessários à estruturação de sistemas de controle interno aptos a prevenir tais comportamentos. Para avaliar essa hipótese foram realizados estudos de caso em quatro contratos de prestação de serviços de segurança, dois contratos para instituições financeiras e dois contratos para redes comerciais. A análise dos casos revelou que o modo como as empresas de segurança controlam internamente os seus funcionários é fortemente afetado apenas pelo controle externo realizado pelos clientes que contratam serviços de segurança no mercado. Quando os clientes remuneram contratos de prestação de serviços adequadamente e se interessam por condutas respeitosas, criam-se condições para a existência de sistemas de controle altamente estruturados e alinhados às regras públicas. O contrário também é verdade. Se os clientes não remuneram contratos adequadamente e desejam comportamentos desviantes em relação às normas públicas, o resultado tende a ser sistemas de controle interno com baixo grau de estruturação e alinhamento às regras públicas. Diante deste último cenário, a pesquisa mostrou que na maioria das situações os controles externos provenientes do órgão regulador, do Judiciário e da mídia não são capazes de atuar satisfatoriamente como última linha de defesa e correção de rumos. Esses achados apóiam as visões pessimistas presentes na literatura especializada, que vem sustentando a idéia de que existem déficits de governança e controle sobre as atividades de policiamento privado. / This work analyzes the control over Brazils private security companies and agents. The most important issue in relation to the control over private security is to know if it is possible to ensure that the policing provided by this sector is run in accordance with public rules. The only way to get security services following these rules is to ensure they are abided by the agents who perform private policing activities. Scholars of policing agree that the control mechanisms better able to produce these results are located within organizations. Taking this into consideration, the aim of this doctoral thesis is to understand the conditions under which private security companies control their employees in accordance with the public rules governing the provision of private security services in Brazil. The hypothesis that guides the study is that this control occurs when security companies realize the existence of an institutional environment in which those exerting external control over private security (customer, regulator, judiciary and media) capable of cause deviant behavior in relation to public standards are more costly for companies than the investment required to structuring internal control system able to prevent such behaviors. To evaluate this hypothesis four security services contracts underwent case studies, two from financial institutions and two contracts from department store chains. The analysis of the cases revealed that the way private security companies control internally their employees is strongly affected only by clients who hire these services. When clients adequately pay for a service contracted and they require proper care and respectful behavior, they create conditions for the existence of internal control systems highly structured and aligned to government rules. The opposite is also true. If clients do not pay for the contract properly and request a deviant behavior in relation to public standards, the result tends to be of internal control systems with a low degree of structure and alignment. In the face of this last scenario, the research showed that in most situations the external controls from the regulator, the judiciary and the media are not able to satisfactorily perform as a last line of defense and course corrections. These findings support the pessimistic views present in the literature, which have sustained the idea that there are governance deficits in activities of private policing.

Most organisations depend on their sales consultants to generate revenue. Sales consultants across industries normally work for commission, determined by the amount of business they bring in. A group of security companies are currently spending a considerable amount of money and other resources on the recruitment, selection and development of sales consultants. In the past 18 months, 39 sales consultants left the company after being employed on average for no longer than five months. Keeping the above in mind, it was necessary to establish exactly what caused the high turnover rate among sales consultants. By identifying these factors it would be possible for the organisation to eliminate the causes for high employee turnover and work towards promoting factors which would retain the sales consultants. An overview of different motivation theories was considered. Most of the theories consider motivation from a personal need satisfaction perspective, while Herzberg also considers the motivation through restructuring of the work environment. For this reason, Herzberg’s theory was found to be the more appropriate one for this study . Herzberg’s Motivation Hygiene (MH) Theory and other current literature on employee retention were used as a basis to investigate the high turnover rate of sales consultants at a group of security companies. ii The nominal group technique was used to determine whether certain intrinsic and extrinsic factors are influencing the retention of sales consultants. A study of the relevant literature revealed that employee motivation is at the heart of retention. Literature on employee retention state that retention should be seen as a process, which starts even before an employee joins the organisation. Organisations need to focus on scientific recruitment and selection in order to employ the right person for the position. Retention should then be managed by developing employees and by introducing the intrinsic and extrinsic factors as formulated in the Herzberg MH theory. The outcome of such an employee retention process will result in cost savings over a wide spectrum. The literature on retention is summarised in an employee retention model, which was used to make recommendations to the organisation. The findings indicate that various factors such as company policies on remuneration, and administration, remuneration structure, working conditions and job security are playing a role in the retention of the sales consultant. Based on the results of the empirical study, recommendations are made to the organisation in terms of retaining their sales consultants. This includes a commitment to retention from top management, creating attractive sales positions; improve opportunities for training and development and a revised remuneration structure for sales consultants. The problem areas were identified and should be addressed satisfactorily by following the proposed recommendations. / Prof. W. Backer

No description available.

TESIS PARA OPTAR AL GRADO DE MAGÍSTER EN CONTROL DE GESTIÓN / El trabajo de tesis para obtener el grado académico de Magister en Control de Gestión que se presenta a continuación, consiste en la generación de una propuesta de un Sistema de Control de Gestión para la empresa ADT Security Services S.A., compañía dedicada a entregar soluciones de seguridad a sus clientes, por medio del servicio de monitoreo de alarmas. ADT Security Services S.A., es una empresa internacional, que se incorpora al mercado nacional en el año 2000. Durante estos casi 18 años, la empresa ha ido creciendo y evolucionando, teniendo que constantemente adaptarse a las nuevas exigencias y necesidades del mercado, a través de procesos de mejora continua. A raíz de lo anterior, se hace necesario incorporar un sistema de gestión, que permita dar cumplimiento a la propuesta de valor de forma rentable para la empresa, mediante la definición de objetivos estratégicos y el alineamiento entre estos y las personas que ejecutan la estrategia a través de los distintos procesos. La metodología utilizada, será en base al modelo de Robert S. Kaplan y David P. Norton, desarrollando principalmente tres conceptos: la formulación estratégica, el desarrollo de la estrategia y el alineamiento organizacional. Se comienza este trabajo con el análisis inicial y reformulación, si corresponde, de las declaraciones estratégicas, para continuar con el análisis interno y externo que permitan la obtención de fortalezas, debilidades, oportunidades y amenazas de la empresa. En seguida se lleva a cabo la formulación de la propuesta de valor con la cual la compañía buscará diferenciarse de sus competidores, para posteriormente realizar la definición y análisis crítico del modelo de negocios. Lo anterior será la base para la generación del mapa estratégico el cual permite identificar visualmente los objetivos de la empresa dividiéndolo en cuatro perspectivas: recursos, procesos, clientes y financieros, además de las conexiones de estos. Una vez que queden claros los objetivos estratégicos, se construirá el Cuadro de Mando Integral general de la empresa, definiéndose los indicadores claves para cada objetivo definido en el mapa estratégico, con sus respectivas metas, encargados e iniciativas estratégicas. En seguida se realizará el desdoblamiento estratégico para la gerencia de recursos humanos y la sub gerencia de monitoreo a través de la creación de sus respectivos Tableros de Control y Gestión, los que se van a relacionar con programas de incentivos para los trabajadores basado en el desempeño, con la finalidad de conseguir el alineamiento estratégico de los mismos.

<p>The unexpected and unprecedented global pandemic of COVID-19 has brought dramatic changes to the whole world. As a result of social distancing instituted to slow the pandemic, teleworking has become the new norm in many organizations. The prevalence of teleworking has brought not only benefits to organizations, but also security risks. Although teleworking has existed for decades and many security related issues have been studied by previous research, the researcher didn’t find any studies that have assessed organization employee’s security awareness and concerns in teleworking. Considering the vital importance of human security awareness in protecting information security, it is necessary to learn the security awareness situation in teleworking. Furthermore, employees with low security awareness should be trained to improve the awareness level. Therefore, this research intends to examine the current teleworking security awareness and concerns in organizations by conducting a survey of workers. Through the survey answers, the researcher found that the security awareness varies in groups of teleworkers who are at different ages, from different industries and different-sized organizations. Meanwhile, the researcher also found that COVID-19 pandemic does not have much impact on people’s security concern in teleworking scenarios. <br></p>

The development of the Russian has led to an increase in the growth of the service sector, which is focused on meeting the needs of consumers. The scope of security services is an important element of successful economic activity of market subjects. The relevance of the research topic is due to the fact that the security services market is multifaceted, has its own characteristics and specifics. In the dissertation, questions about the full presentation of the modern market of security services, as well as the effectiveness of the quality management process, and the development directions of their promising species were considered. The purpose of the thesis is to analyze the theoretical positions and develop practical recommendations for the development of the quality of security services. Scientific and practical tasks: - to analyze the legal framework and conditions for the activities of security companies in the Russian Federation and abroad; - review of quality management at service enterprises; - to identify the state and trends in the development of market conditions and indicators of the quality of security services in Russia; - overview of the economic characteristics of the activities of security companies; - identify the demand of security services; - to make an assessment of the quality of security companies; - to develop the main directions of increasing the efficiency of providing security services; - develop a methodology for the formation of quality management of security services; - the right regulation of security companies - to make recommendations on the use of engineering and technical means of protection in the process of providing security services. The object of the research are security companies in Yekaterinburg and Verkhnyaya Pyshma, which are participants in the security services market, and consumers of these services. The subject of the study are organizational and economic relations arising in the process of providing security services. The theoretical and methodological basis of the study consisted of the works of foreign and domestic authors on topical issues of managing their quality, providing security services, and planning and organizing the work of enterprises in the services sector. The study was conducted on the basis of general scientific methods of knowledge using systemic and economic analysis, methods of expert and rating assessments, economic, mathematical and statistical methods. The information base of the research is the legislative and regulatory acts of the Russian Federation, the results of scientific research, publications in special editions and the Internet, financial and statistical information describing the activities of enterprises providing security services. The scientific novelty of the research consists in the author's formulation of the problems of the development of security services, in the development of proposals for improving the economic efficiency of the functioning of departmental security enterprises in the provision of security services. / Развитие экономики России привело к увеличению роста сферы услуг, которые направлены на удовлетворение запросов и потребностей покупателей. Качество охранных услуг является важным элементом успешной экономической деятельности субъектов рынка. Актуальность темы исследования связана с тем, что рынок охранных услуг многогранен, имеет свои специфику и характерные особенности. В диссертации рассмотрены вопросы о полном исследовании современного рынка охранных услуг, эффективность процесса управления качеством охранных услуг, а также направления его развития. Цель диссертации - проанализировать теоретические основы и разработать практические рекомендации по развитию качества охранных услуг. Научные и практические задачи: - проанализировать правовые основы и условия деятельности охранных компаний в Российской Федерации и за рубежом; - провести обзор управления качеством на предприятиях сферы охранных услуг; - выявить состояние и тенденции в развитии рыночных условий и показателей качества охранных услуг в России; - сделать обзор экономических характеристик деятельности охранных компаний; - определить требование к качеству охранных услуг; - проводить оценку качества работы охранных компаний; - разработать основные направления повышения эффективности предоставления охранных услуг; - разработать методологию формирования управления качеством охранных услуг; - разработать меры правового регулирования деятельности охранных компаний; - разработать рекомендации об использовании инженерных и технических средств защиты в процессе предоставления охранных услуг. Объектом исследования являются рынок охранных услуг в г. Екатеринбурге и г. Верхняя Пышма. Предметом исследования являются организационные и экономические отношения, возникающие в процессе предоставления охранных услуг. Теоретическая и методологическая основа исследования состояла из работ зарубежных и отечественных авторов по актуальным вопросам управления качеством предоставления охранных услуг, а также планирования и организации работы предприятий в сфере охранных услуг. Исследование проводилось на основе общих научных методов познания с использованием системного и экономического анализа, методов экспертных и рейтинговых оценок, экономических, математических и статистических методов. Информационной базой исследования являются законодательные и нормативные акты Российской Федерации, результаты научных исследований, публикации в специальных изданиях и Интернете, финансовая и статистическая информация, описывающая деятельность предприятий, оказывающих охранные услуги. Научная новизна исследования заключается в постановке проблем развития охранных услуг, в разработке предложений по повышению экономической эффективности функционирования ведомственных охранных предприятий в обеспечении служб безопасности.