Purpose: The purpose of this study is to identify problems and shortcomings in the process of building permits from the perspective of small house owners in Stockholm. The purpose of this study is also to present future improvements. Methods: The method for this study contains both literature study and a case study. The case study consisted of a digital survey and interviews with small house owners and with the municipality´s building permit department. The digital survey consisted of questions about previous experiences of the building permit process to then investigate where there are shortcomings and weaknesses. Results: The results gave a wider perspective of how the small house owners experience the building permit process and how the municipality works through challenges and improves the process. The digital survey showed that several were dissatisfied with the processing time and experienced it as a long period. The respondents also experienced it as a difficulty when it comes to submitting correct documents requested by the municipality and that there are high building permit fees. A concrete improvement measure is that Stockholm municipality clarifies the building permit process steps regarding processing times and other weaknesses that arise on the website. Conclusions: The conclusion of this work is that Stockholm municipality updates the website, so that applicants with less knowledge and experience regarding building permits can get a better idea and possibly follow the schedule and budget they planned for the project. To avoid damage caused by damp during the project, it is possible to undergo a so-called moisture safety design. Stockholm municipality can introduce more employees within the building permit department to be prepared for periods where there is high pressure in building permit matters.