Syftet med denna studie var att beskriva hur anställda på en kundtjänst i en stor organisation upplever lärande på sin arbetsplats. Studien har en kvalitativ ansats och empirin har samlats in genom semistrukturerade, kvalitativa intervjuer. Totalt intervjuades tio anställda på en kundtjänst i en stor organisation. Intervjuerna transkriberades och blev till 43 sidor data, som sedan kategoriserades och analyserades. Studiens resultat visar likheter med den tidigare forskningen inom området för arbetsplatslärande. Studiens resultat visar även att de anställda på kundtjänsten upplever att individer själva i viss mån behöver ta initiativ för sitt lärande. Vidare visar resultaten att lärande upplevs som en viktig del av vardagen på arbetsplatsen och en viktig del för de anställda för att utvecklas. De anställda upplever också mer formella typer av lärande som viktigt, framförallt för att skapa en grundläggande kunskap. Studiens resultat pekar även på eventuella förbättringsmöjligheter som de anställda upplevde skulle förbättra deras lärande på arbetsplatsen och inom organisationen. / <p>Betygsdatum 2021-06-07</p>

The path to a career in nursing begins on the first day of nursing training and is not completed until the nurses have worked one year in their profession. During the training period, the student nurses have training elements in two different activitysystems: the higher education institution and the healthcare sector. The aim of this study is to examine and highlight the relationship between the different parts of the training as well as how the relationship is manifested during the newly qualified nurses’ initial period in the profession. The research’s overall question is what makes the newly qualified nurses’ learning and knowledge development easier or harder in relation to the different parts of the nursing training. Interviews have been used to create data which have been analysed based on activity theory, a social theory of learning and different ways of describing knowledge. The research findings show that the activity systems have different knowledge cultures, learning processes and patterns of action. The study participants describe the differences in terms of being in ‘different worlds’. The newly qualified nurses do not always have the practical skills that are sought after and, therefore, cannot always act as independent subjects, but become marginalized non-participants who observe the course of events. Supervision and the rounds are the two most demanding duties during the first year in the profession, since these duties have been practiced to a limited extent during the nurse training placement. The supervisory function appears different to newly qualified male and female nurses. The women in the study feel that it is problematic to be a supervisor for older experienced assistant nurses, in that the assistant nurses do not accept them as supervisors. The men do not indicate this as being a problem, rather emphasizing that the assistant nurses support them in the supervisory function. During the rounds, the nurses must inform the doctor of the state of the patients’ health and care needs. The participants feel that it is difficult to live up to the doctors’ demands ahead of the rounds. In summary, my findings show that the different knowledge cultures in the higher education institution and the healthcare sector make the newly qualified nurses’ learning and knowledge development more difficult. During the first year in the profession, the newly qualified nurses learn to be nurses, and they talk about themselves as nurses in a totally different way than at the start of that year. The changed way of talking about themselves indicates that they have recreated their identity from student nurses to nurses.

The aim of the present study is to examine how schools organize the work with and for pupils with language disorder.  Further, it aims to find which role the Special Educational Needs Coordinator (SENCO) and principal, respectively may have in the work with the pupils and give an insight into what knowledge about Developmental Language Disorder (DLD) personnel in schools have. The background of the study is that knowledge about DLD begins to diffuse at schools in Sweden today, but there is still a great deal of ignorance about what the diagnosis entails and how to work inclusive with these students in the classroom. The study was conducted with a qualitative method, semi-structured interviews with six special needs coordinators and five principals. The theoretical framework consist of Etienne Wenger’s Social theory of learning and the analysis was performed through a thematic content analysis. The results of the study indicate that none of the schools in the study have a particular organization for pupils with DLD. Half of the informants argue that they would like increased collaboration with speech therapists. The collaboration with guardians is another area that needs to improve in the schools. Enterprise in relation to engagement is most prominent in the schools, according to the analysis based on Wenger’s social theory of learning. All informants recognize gaps of knowledge regarding the definition of DLD, and how to work with pupils with the disability. Further education on the subject was requested by all informants.

Computing education has struggled with student engagement and diversity in the student population for a long time. Research in science, technology, engineering, and mathematics (STEM) education suggests that taking a social, long-term perspective on learning is a fruitful approach to resolving some of these persistent challenges. A longitudinal study has been conducted, following students from two computing study programmes (CS/IT) over a three-year period. The students reflected on their experiences with CS/IT in a series of interviews. Drawing on social identity theory, the analysis has focused on describing participation in CS/IT, doing, thinking, feeling in relation to CS/IT, as negotiated among different people. Phenomenographic analysis yields an outcome space that describes increasingly broad ways in which the students experience participation in CS/IT over the years. Two further outcome spaces provide nuanced insights into experiences that are of increasing relevance as the students advance in their studies; participation as problem solving and problem solving for others. Problem solving defined as solving difficult (technical) problems seems predominate in the learning environment. Problem solving for others brings the user into perspective, but first in the human computer interaction (HCI) course in year three. Students react with scepticism to HCI, excluding HCI from computing, some are students who commenced their studies with broader interests in computing. Demonstrating (technical) problem solving competence is the most vital indicator competence in the two study programmes and the students adapt their reflections on who they are as computing students and professionals accordingly. People showing broader interests in computing risk being marginalised. I identify a gap between conceptions of computing as interdisciplinary and important for society and constructions of computing as technical. Closing the gap could improve retention and diversity, and result in graduates that are better prepared to contribute to societal development.