Syftet med föreliggande uppsats är att bidra till en ökad förståelse för hur technostress yttrar sig hos projekt- och produktionsledare inom olika områden i mediebranschen. Detta genom att undersöka vilka technostress creators (techno-overload, techno-invasion, techno-complexity, techno-insecurity och techno-uncertainty) som påverkar denna yrkesgrupp, samt hur anställda hantera dessa. I genomförandet av studien har två kvalitativa- och en kvantitativ metod tillämpats. Den kvalitativa datainsamlingen utgjordes av en fokusgruppsdiskussion samt enskilda intervjuer med projekt- och produktionsledare verksamma i Malmö. Den kvantitativa undersökningen gjordes i form av en enkät som skickades både till projekt- ochproduktionsledare inom mediebranschen i Malmö, samt till Nätverket Pirayas medlemmar.Studien visar att projekt- och produktionsledare inom mediebranschen framförallt upplevertechno-overload samt techno-invasion. Insamlade data tyder också på att den medieteknik som främst ligger till grund för detta är e-post och mobiltelefoner. Tillsammans möjliggör de en hög arbetsbelastning som informanterna och respondenterna upplever som svår att hinna med under kontorstid. Därtill innebär medieteknikens mobilitet – och därmed arbetets tillgänglighet utanför kontoret – att informanterna och respondenterna tidvis har svårt att hålla isär arbetsliv och privatliv. Utlåtande från informanterna och respondenterna tyder emellertid på att förekomsten av techno-complexity, techno-insecurity och techno-uncertainty är låg hos projekt- och produktionsledare inom mediebranschen. / This study aims to examine whether project- and production managers within different areas of the media industry experience technostress due to any of the five technostress creators:techno-overload, techno-invasion, techno-complexity, techno-insecurity and techno-uncertainty. Furthermore, the study examines how employees handle the effects of these. In the study, both qualitative and quantitative methods have been applied. The qualitative data collection includes a focus group discussion as well as individual interviews with project- and production managers operating in Malmö. The quantitative data collection was conducted in the form of a survey sent to both project- and production managers in the media industry in Malmö and to Nätverket Piraya’s members. The results show that project- and production managers in the media industry mostly experience techno-overload and techno-invasion. The collected data indicate that information communication technologies (ICT) such as email and mobile phones are the main reason for this. Together, they enable a workload that is difficult for the respondents to keep up with and finish during office hours. The mobility of these ICT’s also allows the respondents to work outside the office, making it difficult for many to separate work and personal life. The study also shows that the presence of techno-complexity, techno-insecurity och techno-uncertainty is low among the respondents.

Submitted by Noeme Timbo (noeme.timbo@metodista.br) on 2017-05-30T18:28:32Z No. of bitstreams: 1 Aline Silva Ferreira.pdf: 1292757 bytes, checksum: 95de701640eb65c840c7627a1e07ed1a (MD5) / Made available in DSpace on 2017-05-30T18:28:32Z (GMT). No. of bitstreams: 1 Aline Silva Ferreira.pdf: 1292757 bytes, checksum: 95de701640eb65c840c7627a1e07ed1a (MD5) Previous issue date: 2017-02-23 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / Due to competitivity, companies adhered to Information and Communication Technologies (ICT) for increasing productivity and results. In this sense, technology improved quality and productivity in workers’ routine, but excessive use of ICT can lead to the technological stress known as technostress. Some aspects of creating technological stress relates to information overload and constant connectivity, denominated as techno-overload and techno-invasion. This study analyzed reflexes of the technostress in the organizational behavior. Using a quantitative approach, data was collected through a research instrument with 331 questionnaires answered. It concludes that techno-overload and techno-invasion influence positively work-family conflict, so excessive use of ITC can generate discomfort in the professional’s life. Results point that it was not possible to indicate influence of techno-overload and techno-invasion relating to affective organizational commitment and turnover intention. It verifies that there is low influence of the Techno-invasion relating to job satisfaction, and it was not possible to confirm influence on job satisfaction by techno-overload. / Devido à competitividade de mercado, as empresas aderiram as Tecnologias da Informação e Comunicação (TIC) buscando cada vez mais elevar sua produtividade e os resultados da organização. Nesse sentido, a tecnologia melhorou a qualidade e a produtividade na rotina dos trabalhadores, mas o uso excessivo das TIC pode levar ao estresse tecnológico conhecido como Tecnoestresse. Alguns aspectos de criação de estresse tecnológico estão relacionados à sobrecarga de informações e conectividade constante, denominados como Tecnosobrecarga e Tecnoinvasão. Este estudo analisou os reflexos do Tecnoestresse no Comportamento Organizacional. Através de uma abordagem quantitativa, os dados foram coletados por meio de um instrumento de pesquisa com obtenção das respostas de 331 questionários. Conclui-se que a Tecnosobrecarga e a Tecnoinvasão influenciam positivamente o Conflito Trabalho – Família, desta forma o excesso do uso da TIC pode gerar dissabores na vida do profissional. De acordo com os resultados deste estudo não foi possível afirmar que há influência da Tecnosobrecarga e Tecnoinvasão em relação ao Comprometimento Organizacional Afetivo e a Intenção de Rotatividade. Verificou-se que existe uma baixa influência da Tecnoinvasão em relação à satisfação no trabalho, e não foi possível confirmar a influência referente à satisfação no trabalho pela Tecnosobrecarga.

Det faktum att grafiska formgivare behöver använda sig av medieteknik i arbetet varje dag indikerar att technostress kan påverka deras yrkesutövning. Den här uppsatsen handlar därför om i vilken grad technostress upplevs hos grafiska formgivare i mediebranschen. Uppsatsens syfte är att öka helhetsförståelsen om hur technostressen kan yttra sig i förhållande till denna yrkesgrupps kommunikation samt produktion genom användande av medieteknik. För att klargöra vad det är som stressar grafiska formgivare kommer studien att diskutera vilka olika stressfaktorer som kan upplevas vid användning av deras medieteknik. De olika stressfaktorer som kan uppstå genom användning vid medieteknik kallas för techno creators. Studien avser därför att synliggöra vilka techno creators som kan förekomma/upplevas mest i deras produktionsprocess. Genom kvalitativa intervjuer tillsammans med fem grafiska formgivare i Malmö har studien genomförts med en induktiv ansats. Empirin samt teorin har analyserats med varandra varpå frågeställningarna besvaras i slutsatsen. Studien tyder på att två av fem techno creators upplevs hos fem formgivare i Malmö. / The fact that graphic designers need to use mediatechnology in their everyday work indicates that technostress can affect their professional practice. This study therefore aims how much technostress is experienced by graphic designers in the mediaindustry. The purpose of this thesis is to increase the overall understanding of how the technostress expresses itself through their communication and producing when they use their mediatechnology.To clarify what stresses graphic designers, the study will discuss which different stressfactor that can occur when they use their mediatechnology. The various stressors that can arise through mediatechnology is called techno creators. The study therefore intends to aim which techno creator that can occur or are the most experienced in their workprocess.Through qualitative interviews with five graphic designers in Malmö, the study has been conducted with an inductive approach. The empire and the theory have been analyzed with each other, and the research question has been answered in the result. The study points out that two out of five techno creators are experienced by five designers in Malmö.