The White Paper on education states that students should be employable after graduation / Thesis

Darbo tikslas: identifikuoti apgyvendinimo sektoriaus kontaktinių darbuotojų stresorius, bei streso valdymo priemonių veiksmingumą. Darbo uţdaviniai: 1. Išanalizuoti streso darbe atsiradimą ir valdymą. 2. Atskleisti apgyvendinimo sektoriaus kontaktinių darbuotojų stresinės veiklos aplinką. 3. Identifikuoti apgyvendinimo sektoriaus kontaktinių darbuotojų stresorius. 4. Išsiaiškinti apgyvendinimo sektoriuje naudojamų streso valdymo priemonių veiksmingumą kontaktiniams darbuotojams. Tiriamasis klausimas: Kokie stresoriai kelia stresą Kauno miesto viešbučių kontaktiniams darbuotojams ir kokios streso darbe valdymo priemonės vertinamos veiksmingiausiomis? Svarbiausi rezultatai ir išvados: Apgyvendinimo sektoriaus kontaktinių darbuotojų veikla pasiţymi didele streso susidarymo tikimybe, nes atliekamas stipraus emocinio pasiruošimo reikalaujantis darbas, atsakoma už labiausiai nenusakomą verslo elementą – klientą ir neretai keli darbai atliekami vienu metu. Empirinio tyrimo rezultatai atskleidė, jog apgyvendinimo sektoriaus kontaktiniams darbuotojams labiausiai stresą sukelia darbo kontrolė, atsakomybė už kitus darbuotojus, vaidmens neapibrėžtumas, darbo sąlygos bei darbo krūvis. Veiksmingiausiomis streso valdymo priemonėmis vertinta socialinė vadovų ir kolegų parama, tinkama komunikacija, darbuotojo žinių, įgūdžių atitikimas darbo vietos reikalavimams, įtraukimas į sprendimų priėmimą ir karjeros valdymas. / Purpose: to identify stressors of frontline employees in hospitality industry and effectiveness of stress management interventions. Objectives: 1. To analyse the occurence of work-related stress and its management 2. To reveal how stressful the frontline employees„ activities in hospitality industry are 3. To identify the stressors of frontline employees in hospitality industry 4. To find out the effectiveness of organisational stress management interventions. The research issues: Which stressors cause stress for hotel front-line employees in Kaunas and which stress management interventions are valuated as the most effective? Findings: The environment of frontline employees in hospitality industry characterizes with a high probability of the formation of stress, as the work requires strong emotional preparedness, responsibility for the most indescribable element of business - the client, and ability to carry out few works at once. Empirical results of the study revealed that the stress of frontine hotel employees is caused by job control, responsibility for other workers, the uncertainty of role, working conditions and workload. The most effective stress management interventions were rated as social support from colleagues and managers, adequate communication, employee knowledge, skills, matching job requirements, participation in decision-making and career management.

Extensive research on burnout in different occupational fields has taken place internationally. However, no studies on waitrons in South Africa have been performed, while this is an occupational group seemingly facing high emotional strain in interaction with customers. The aim of this study was to determine the relationships between burnout, coping, engagement and health in the hospitality industry. In doing so the researchers would be able to advise the industry on how they could help in preventing burnout among waitrons as well as enhancing their work engagement. A random sample using a survey design was used. The sample consisted of 150 waitrons in restaurants and coffee shops in Potchefstroom, Northwest Province. The Maslach Burnout Inventory - Human Services Survey, the Utrecht Work Engagement Scale, the Cybernetic Coping Scale and the General Health Questionnaire were administered. The reliability of the measuring instruments was assessed with the use of Cronbach alpha coefficients. Descriptive statistics were used to analyse the data. Correlations and multiple regression analyses were used to assess the relationship between burnout, coping, engagement and general health. Findings indicate that in terms of burnout, the health of waitrons is predicted by their perceptions of accomplishment, having an avoidant coping strategy or favouring symptom reduction as coping strategy. Also, the interaction of their emotional exhaustion with the coping strategy of symptom reduction, as well as their feelings of accomplishment in interaction with having an accommodative coping strategy, predicted health. Findings indicate that in terms of engagement, experiencing high levels of energy in their work, being dedicated to their work, and not having an avoidant coping strategy or avoiding addressing the symptoms of stress was related to waitrons' health. Recommendations for future research were made. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007

The International Hotel School is registered with the South African Department of Higher Education and Training as a Private Higher Education Institution. This registration entails accreditation by the Council on Higher Education and one of the requirements for accreditation is that "The programme has taken steps to enhance the employability of students and to alleviate shortages of expertise in relevant fields, in cases where these are the desired outcomes of the programme." The purpose of this study was to assess, from a graduate perspective, whether or not the Diploma in Hospitality Management programme offered by the school met the requirement of the Council on Higher Education. Skills sought by employers were identified through a review of literature on the topic of 'employability'. These skills were used to compile a research questionnaire sent electronically to the identified sample group. A study was conducted among students who had completed the diploma programme during the years 2008 to 2010. Using a five-point Likert Scale respondents were asked to rate their perception of skills developed through their participation in the diploma programme. In addition to assessing the employability skills, respondents were asked to rate the usefulness to them in their employment of the subjects comprising the diploma programme. Here a four point Rating Scale was used in the questionnaire. Results of the study have identified areas of weakness within the programme's design and recommendations will be made to the school Academic Board as to suggested actions to be taken in addressing these weaknesses. The programme's syllabi should be reviewed and the curricula content adapted to consider the areas of concern highlighted through this study. The study identified that the programme goes some way to meeting the requirements of both the Department of Higher education and Training and employers within the hospitality industry. / Thesis (MBA)-University of KwaZulu-Natal, Durban, 2011.

Bibliography: leaves 305-335. / xiii, 335 leaves ; 30 cm. / Title page, contents and abstract only. The complete thesis in print form is available from the University Library. / Investigates the rapid expansion, growth, and perceived quality and viability of tourism and hospitality management education. Argues that there are doubts as to whether tourism and hospitality management education is changing according to the needs of industry and the requirements of future managers. An analysis of tourism and hospitality programs in Australian colleges and universities is conducted. Results from the analysis support the proposition for a change of direction in graduate tourism and hospitality management education, and demonstrate a general agreement in terms of content and structure. / Thesis (Ph.D.)--University of Adelaide, Faculty of Economics and Commerce, 1999

Bibliography: leaves 305-335. / xiii, 335 leaves ; 30 cm. / Title page, contents and abstract only. The complete thesis in print form is available from the University Library. / Investigates the rapid expansion, growth, and perceived quality and viability of tourism and hospitality management education. Argues that there are doubts as to whether tourism and hospitality management education is changing according to the needs of industry and the requirements of future managers. An analysis of tourism and hospitality programs in Australian colleges and universities is conducted. Results from the analysis support the proposition for a change of direction in graduate tourism and hospitality management education, and demonstrate a general agreement in terms of content and structure. / Thesis (Ph.D.)--University of Adelaide, Faculty of Economics and Commerce, 1999

Thesis (M.S.)--Rochester Institute of Technology, 1993. / Typescript. Includes bibliographical references (leaves 68-69).

Thesis (M. Bus.)--Victoria University (Melbourne, Vic.), 2007. / Includes bibliographical references.

Research Project (M.B.A.) - Simon Fraser University, 2005. / Theses (Faculty of Business Administration) / Simon Fraser University.

Thesis (Ph. D.)--University of Canterbury, 2007. / Typescript (photocopy). Includes bibliographical references (leaves 76-89). Also available via the World Wide Web.