The advance of the Internet, with its sophisticated algorithmic search engines, has made accessing information as easy as lifting a finger. Pre-trip travel planning can be considered a fundamental component of the trip experience. A traveler often needs to obtain important information in order to develop a travel plan. The objective of this thesis is to evaluate and enhance the user experience for a digital travel service and associated Intranet wich main function is to help travellers find departures, arrivals and prices. Based on an usability analysis, and user studies and support from a literature review this master theses resulted in a design proposal for Länstrafiken Norrbottens external website and their Intranet as well as a couple of guidelines for designing or redesigning a travel website.

This application is created to provide valid and relevant travel information to travelers on their journey. The application is proposed as a demonstration for seamless communications in the VINNOVA-sponsored project PIITSA (Personal Information Intelligent Transport systems through Seamless communications and Autonomous decisions). The PIITSA-project is a cooperation between Blekinge Institute of Technology (BTH), Saab AB, SP Swedish National Testing and Research Institute and Swedish Road Administration region Stockholm. The project is going on under three years, and the goal is to define communication and decision functions which will make it easier for ITS-applications (Intelligent Transport Systems and Services) that have the need of supplying personalised information. This project presents a solution to the question “How do I get from point A to point B in any case”. All that the user needs is a PDA with the application installed and being able to connect to the service via a mobile network. If the user has specified a route in the application, then the user will receive up-to-date information on how to get to his destination. This information is presented on the user’s PDA. If something happens on the current route, then the user will get an automatic message sent to him presenting the problem and give him a new travel route. Thanks to this the user won’t be stuck in the traffic problem and will probably reach its destination in time. / Examensarbetet tog fram en demonstrationstjänst för det VINNOVA-sponsrade projekt PIITSA (Personlig Information i Intelligenta Transportsystem genom Sömlös kommunikation och Autonoma beslut). Den används på en handdator och hjälper resenrärer "att komma från A till B i alla fall" genom att ge möjlighet att söka eller lägga in reserutter och övervaka aktuell trafikinformation i samband med dessa rutter, främst avseende kollektivtrafik i Stockholmsområdet. Mervärdet består i att resenären blir varnat automatiskt om någonting händer längs de valda rutterna och ges möjlighet att få en ny rutt. Applikationen kan användas i skarp läge. / Primary contact: Markus Fiedler, +46 708 537339