In this study I examine how management practices influence federal employee job satisfaction. I find that employee perception of team boundary spanning, organizational communication and demographic diversity has a sizable influence on job satisfaction. These interactions are moderated by perceptions of managerial trust. This analysis of 2014 Federal Employee Viewpoint Survey (FEVS) data suggests that managerial influence on job satisfaction can be more accurately measured by evaluating facets of management.

Contracts and trust are two of the most important concepts impacting exchange relationships. Although there is a substantial amount of organizational literature scrutinizing contracts and trust as mechanisms of cooperation, very little of this scholarship has been empirical and, thus, our understanding is very limited. The two constructs have been cast as substitutes by some scholars and complements by others, but this body of research has largely ignored the potential for an interactive effect. One such effect has been postulated by select organizational scholars, entitled the “contract contrarian perspective” by this research, who tout that the introduction of written contracts has a negative effect on trust between the parties. The apex objective of this study was to examine how contracts affect the existence and development of trust between bargaining partners. This inquiry tested the contract contrarian perspective to determine if the introduction of a written contract into a negotiation damages trust or retards trust-building. In addition, this research offered an alternative explanation for the contract contrarian perspective and posited that any negative effect on trust that may occur during the contracting process might not be the result the introduction of a written contract but, rather, of the disparity in the parties’ relative bargaining power or the asymmetry of their legal sophistication. As trust is a complex construct, the present disquisition separated trust into two dependent variables: goodwill trust and competence trust. This allowed us to examine how the introduction of a contract affects different aspects of trust, thus, allowing for more precise indication of the effects. Consistent with the contract contrarian perspective, it was hypothesized that the introduction of a written contract into a negotiation would produce a negative effect on trust levels. It was also hypothesized that both bargaining power and legal sophistication would moderate the potential negative effect of introducing a contract into a negotiation. The study employed a vignette experimental design methodology and utilized a sample of 220 participants from a contracted data collection service and the data were analyzed with ANOVA and MANOVA. The results did not support the contract contrarian perspective’s claim and did not support the hypotheses regarding moderation; however, this study did find that both bargaining power and of legal sophistication had significant impacts on goodwill trust and competence trust.

Tentando gerar inovações e maior aceitação no mercado, as vinícolas brasileiras têm investido em estrutura física que proporcione uma experiência mais satisfatória do tradicionalmente oferecido pelas redes de varejo. Com o apoio do enoturismo, essas empresas realizam degustações acompanhadas por visitas guiadas em sua propriedade. Contudo, o vinho brasileiro tem sofrido forte concorrência com países como Argentina e Chile. Expostos à concorrência, torna-se necessário que as vinícolas busquem novas alternativas para se diferenciarem. Para isso, as vinícolas buscam maior qualidade e proximidade com os consumidores. Como solução para esse problema, a cocriação possibilita a geração de inovação a partir do envolvimento do cliente. Considerando que a cocriação de valor ocorre a partir das interações das empresas com os consumidores, não é suficiente entender apenas a visão de um dos lados. Para essa investigação, considerou-se os seguintes agentes da cadeia do vinho: a vinícola, os seus intermediários e o consumidor final. Dessa forma, esse estudo teve como objetivo entender quais são os canais adequados para um processo de cocriação de valor na cadeia do vinho. Para tal, fez-se necessária a compreensão de alguns conceitos como relacionamento com o cliente, partindo da Lógica do Serviço Dominante até a cocriação de valor. Abordando, assim, aspectos importantes de quatro modelos conceituais de cocriação de valor. A primeira etapa desse estudo foi qualitativa de finalidade exploratória, para levantamento de informações a respeito de como a vinícola e seus intermediários interagem. A segunda etapa foi quantitativa com finalidade exploratória e foi realizada com os clientes da vinícola Miolo. A vinícola não é o único canal por onde o consumidor consegue obter informações e produtos, sendo assim, foram considerados: uma loja especializada (Vinum) e um e-commerce (Vinhos e Vinhos). A escolha se deu porque esses foram considerados os canais onde as possibilidades de cocriação são maiores. Na primeira etapa desse estudo a técnica de coleta de dados utilizada foi a entrevista em profundidade com um dos responsáveis pela gestão, considerando dois setores da empresa relevantes à essa pesquisa. Na segunda etapa realizou-se um levantamento com 74 consumidores da vinícola. Realizou-se análise de conteúdo na primeira etapa, utilizando-se do software Nvivo. Na segunda etapa realizou-se uma análise descritiva da amostra e testes par verificação de correlações entre as variáveis, a partir do software SPSS. Observou-se que ainda há falhas na comunicação entre as empresas estudadas e seus consumidores, principalmente ao que se relaciona ao diálogo e ao acesso. Ademais, verificou-se que as empresas têm se preocupado menos com questões relacionadas ao planejamento, aprendizagem e métricas. Contudo, observa-se que as três empresas têm feito esforços para se relacionarem com seus clientes, mas as oportunidades de cocriação de valor estão sendo pouco exploradas. / Searching for interaction with customers, trying to generate innovation and greater market acceptance, Brazilian wineries have been investing in an infrastructure able to provide a more satisfactory experience than the one based on purchases at shops and supermarkets. With the support of wine tourism, these wineries hold tastings of some of their products combined with guided tours around the property, showing the customer the wine production method and explaining some important techniques for a better appreciation of the commercialized products. Due to competition with wineries from Argentina e Chile, it is necessary that Brazilian wineries seek new alternatives that will lead to an increased consumer demand of products. For this purpose, the wineries seek greater proximity to customers as well as higher quality. As a solution to this problem, co-creation generates innovation from the engagement of consumers (). Considering that value co-creation happens from interaction between companies and customers, understanding only the consumer vision or the company’s is not enough; an analysis of both must be done. For this investigation, it was considered for the wine productive chain the winery, the intermediary and the final consumer. Two types of intermediaries were considered: shops and e-commerce, since these are the channels with better possibilities for co-creation. Thus, the objective of this study was to understand which channels are appropriate for value co-creation process in the wine productive chain. For this purpose, it’s necessary to comprehend some concepts like relationship with client, from the Service Dominant Logic to co-creation of value. An approach of important aspects of value co-creation conceptual models was made: DART model, from Phahalad and Ramaswamy (2004), Payne, Storbacka and Frow model (2008), Arnould, Price and Malshe model (2006) and Brasil, Santos and Dietrich model (2010). The first stage of this study was qualitative with an exploratory purpose (GIL, 2008) for information survey about the winery and its intermediaries. The second stage was quantitative with an exploratory purpose and was carried out with Miolo winery’s customers. The customer can acquire information and products not only from the winery, so two intermediaries were considered in this study: the e-commerce Vinhos & Vinhos and the wine store Vinum. On the first stage of this study, the data collection technique used was an in-depth interview with the person responsible for the management, considering two important company departments to this research. On the second stage, it was made a survey with 74 winery’s consumers. On the first stage, a content analysis was made using the Nvivo software. On the second stage, a descriptive analysis of the sample and correlation verification test based on the SPSS software were made. It was noted that failures exist in the communication between the surveyed companies and the consumers, mainly related to dialog and access. In addition, it was found that companies are less concerned about issues related to planning, learning and metrics. However, it was noted that the three companies have been making efforts to build a relationship with customers, but the opportunities for value co-creation are not explored enough.

This thesis is concerned with the complexity of communicating sustainability in a co-creative context. Sustainability is seen as three dimension, namely economic sustainability, social sustainability and environmental sustainability. This thesis includes all three dimensions in the sustainability communication. The purpose is to investigate how sustainability can be understood and explained in a co-creative incubator. Since the research of sustainability communication within the co-creative literature is relatively undiscovered this thesis makes an attempt to conceptualise the sustainability communication. The context of the study is a single case study of an incubator with a co-creative approach. The research took an abductive approach with the method of a qualitative empirical collection. The empirical data collection consists of semistructured interviews with actors in the co-creative incubator, namely top management, business designers and startups. Findings reveal that the sustainability communication can be understood and explained through a challenge based view. Every startup face different challenges and sustainability is communicated accordingly. However, the communication of economic sustainability is more direct than the other two dimensions. Additionally, the complex communication in the co-creative incubator shed new lights on the concept of trust within co-creation. The intensity of sustainability communication implies to be dependent on trust between incubator and startups. This thesis adds original insights to the field of combining co-creation and incubators, specifically factors that influence the sustainability communication in the co-creative incubator.

Made available in DSpace on 2014-12-17T13:53:18Z (GMT). No. of bitstreams: 1 AliceMRN.pdf: 374401 bytes, checksum: cf1871b14da7a9da5629b3dd5fe8fd0c (MD5) Previous issue date: 2008-07-30 / Conselho Nacional de Desenvolvimento Cient?fico e Tecnol?gico / This study investigated how the types of confidence based on competence and good will act in the formation and maintenance of cooperation relationships between the Camanor and its partners (Aquatec, Purina, Ca?u?, Uvifrios and Malta / Cleyton). It used organizational approaches on networks based primarily on studies of Powell (1987, 1990), Das and Teng (2000, 2001), Child (2001) and Contractor and Lorange (2004) which have described the advantages that cooperative relationships can provide, as well as their limits as alternative governance structures. Confidence has been considered an important factor affecting the actions and development of organizations involved in networks or in strategic alliances (ZAHEER; HARRIS, 2006) and is the most appropriate control mechanism in these situations (SYDOW, 1998). Confidence is seen from two different approaches: the economic and the sociological (ZAHEER; HARRIS, 2006). To facilitate the understanding of confidence some typologies have been created, as proposed by Barney and Hansen (1994), Lane (1998), Das and Teng (2000), Child (2001) and Wever, Martens and Vandenbempt (2005). This study made use of the case study as proposition of Yin (2005). Semi-structured interviews were held with pre-determined routes, in a single stage performed in early 2008. The research subjects were owners and / or responsible for Camanor and its business partners (Aquatec, Purina, Ca?u?, Uvifrios and Malta / Cleyton). Also secondary data were collected in several sites related to the industry and enterprises studied, in addition to data collected by previous studies conducted by CARCINEREDES (2006). The primary data were analyzed using the analysing technique of the content proposed by Bardin (1994). Regarding the secondary data, they were qualitatively analyzed according to documentary analysis technique (BARDIN, 1994). Thus, through the data collected, could be concluded that although there is confidence based on good faith in relationships(UZZI, 1998; OF; TENG, 2001), their presence does not determine the formation and / or maintenance of a partnership, serves only in order to facilitate the relationship, making them more flexible. The confidence based on competence (DAS; TENG, 2001) influenced the formation and maintenance of relations studied. Because whether or not to form a relationship with another organization it is used the perception of the partner acts, namely the reputation (image) as decision basis. And it is through the verification of the performance of the partner activities that will determine the continuation of the partnership / O presente estudo investigou de que forma os tipos de confian?a, baseados na compet?ncia e na boa vontade, atuam na forma??o e manuten??o das rela??es de coopera??o entre a Camanor e seus parceiros (Aquatec, Purina, Ca?u?, Uvifrios e Malta/Cleyton). Utilizou-se de abordagens organizacionais sobre redes baseadas, fundamentalmente, nos estudos de Powell (1987, 1990), Das e Teng (2000; 2001), Child (2001) e Contractor e Lorange (2004) que t?m descrito sobre as vantagens que os relacionamentos cooperativos podem proporcionar, bem como os seus limites como estruturas alternativas de governan?a. A confian?a tem sido considerada um importante fator que afeta as a??es e o desenvolvimento das organiza??es envolvidas em redes ou alian?as estrat?gicas (ZAHEER; HARRIS, 2006) e ? o mecanismo mais apropriado de controle nestas situa??es (SYDOW, 1998). A confian?a ? analisada a partir de duas abordagens diferentes: a econ?mica e a sociol?gica (ZAHEER; HARRIS, 2006). Para facilitar o entendimento da confian?a, algumas tipologias t?m sido criadas, como as propostas por Barney e Hansen (1994), Lane (1998), Das e Teng (2000), Child (2001) e Wever, Martens e Vandenbempt (2005). Para realiza??o da pesquisa, adotou-se o estudo de caso conforme proposi??o de Yin (2005). Foram realizadas entrevistas semi-estruturadas com roteiros pr?-determinados, em ?nica fase, realizada no in?cio de 2008. Os sujeitos da pesquisa foram propriet?rios e/ou respons?veis da Camanor e das empresas parceiras (Aquatec, Purina, Ca?u?, Uvifrios e Malta/Cleyton). Tamb?m foram coletados dados secund?rios em diversos sites relacionados ao setor e das empresas estudadas, al?m de dados coletados por estudos anteriores realizados pelo CARCINEREDES (2006). Os dados prim?rios foram analisados segundo a t?cnica de an?lise de conte?do, proposta por Bardin (1994). No que se refere aos dados secund?rios, estes foram analisados qualitativamente segundo a t?cnica de an?lise documental (BARDIN, 1994). Assim, atrav?s dos dados coletados, p?de-se concluir que, embora haja, nas rela??es, a confian?a baseada na boa f? (UZZI, 1998; DAS; TENG, 2001), sua presen?a n?o determina a forma??o e/ou manuten??o de uma parceria; atua apenas de maneira a facilitar as rela??es, tornando-as mais flex?veis. A confian?a baseada na compet?ncia (DAS; TENG, 2001) influenciou a forma??o e manuten?ao das rela??es estudadas porque, para firmar ou n?o uma rela??o com outra organiza??o, utiliza-se como base a percep??o de como o parceiro age, ou seja, a reputa??o (imagem). E, tamb?m, ? por meio das verifica??es do desempenho das atividades da empresa parceira que ir? se determinar a continua??o ou n?o da parceria

Tentando gerar inovações e maior aceitação no mercado, as vinícolas brasileiras têm investido em estrutura física que proporcione uma experiência mais satisfatória do tradicionalmente oferecido pelas redes de varejo. Com o apoio do enoturismo, essas empresas realizam degustações acompanhadas por visitas guiadas em sua propriedade. Contudo, o vinho brasileiro tem sofrido forte concorrência com países como Argentina e Chile. Expostos à concorrência, torna-se necessário que as vinícolas busquem novas alternativas para se diferenciarem. Para isso, as vinícolas buscam maior qualidade e proximidade com os consumidores. Como solução para esse problema, a cocriação possibilita a geração de inovação a partir do envolvimento do cliente. Considerando que a cocriação de valor ocorre a partir das interações das empresas com os consumidores, não é suficiente entender apenas a visão de um dos lados. Para essa investigação, considerou-se os seguintes agentes da cadeia do vinho: a vinícola, os seus intermediários e o consumidor final. Dessa forma, esse estudo teve como objetivo entender quais são os canais adequados para um processo de cocriação de valor na cadeia do vinho. Para tal, fez-se necessária a compreensão de alguns conceitos como relacionamento com o cliente, partindo da Lógica do Serviço Dominante até a cocriação de valor. Abordando, assim, aspectos importantes de quatro modelos conceituais de cocriação de valor. A primeira etapa desse estudo foi qualitativa de finalidade exploratória, para levantamento de informações a respeito de como a vinícola e seus intermediários interagem. A segunda etapa foi quantitativa com finalidade exploratória e foi realizada com os clientes da vinícola Miolo. A vinícola não é o único canal por onde o consumidor consegue obter informações e produtos, sendo assim, foram considerados: uma loja especializada (Vinum) e um e-commerce (Vinhos e Vinhos). A escolha se deu porque esses foram considerados os canais onde as possibilidades de cocriação são maiores. Na primeira etapa desse estudo a técnica de coleta de dados utilizada foi a entrevista em profundidade com um dos responsáveis pela gestão, considerando dois setores da empresa relevantes à essa pesquisa. Na segunda etapa realizou-se um levantamento com 74 consumidores da vinícola. Realizou-se análise de conteúdo na primeira etapa, utilizando-se do software Nvivo. Na segunda etapa realizou-se uma análise descritiva da amostra e testes par verificação de correlações entre as variáveis, a partir do software SPSS. Observou-se que ainda há falhas na comunicação entre as empresas estudadas e seus consumidores, principalmente ao que se relaciona ao diálogo e ao acesso. Ademais, verificou-se que as empresas têm se preocupado menos com questões relacionadas ao planejamento, aprendizagem e métricas. Contudo, observa-se que as três empresas têm feito esforços para se relacionarem com seus clientes, mas as oportunidades de cocriação de valor estão sendo pouco exploradas. / Searching for interaction with customers, trying to generate innovation and greater market acceptance, Brazilian wineries have been investing in an infrastructure able to provide a more satisfactory experience than the one based on purchases at shops and supermarkets. With the support of wine tourism, these wineries hold tastings of some of their products combined with guided tours around the property, showing the customer the wine production method and explaining some important techniques for a better appreciation of the commercialized products. Due to competition with wineries from Argentina e Chile, it is necessary that Brazilian wineries seek new alternatives that will lead to an increased consumer demand of products. For this purpose, the wineries seek greater proximity to customers as well as higher quality. As a solution to this problem, co-creation generates innovation from the engagement of consumers (). Considering that value co-creation happens from interaction between companies and customers, understanding only the consumer vision or the company’s is not enough; an analysis of both must be done. For this investigation, it was considered for the wine productive chain the winery, the intermediary and the final consumer. Two types of intermediaries were considered: shops and e-commerce, since these are the channels with better possibilities for co-creation. Thus, the objective of this study was to understand which channels are appropriate for value co-creation process in the wine productive chain. For this purpose, it’s necessary to comprehend some concepts like relationship with client, from the Service Dominant Logic to co-creation of value. An approach of important aspects of value co-creation conceptual models was made: DART model, from Phahalad and Ramaswamy (2004), Payne, Storbacka and Frow model (2008), Arnould, Price and Malshe model (2006) and Brasil, Santos and Dietrich model (2010). The first stage of this study was qualitative with an exploratory purpose (GIL, 2008) for information survey about the winery and its intermediaries. The second stage was quantitative with an exploratory purpose and was carried out with Miolo winery’s customers. The customer can acquire information and products not only from the winery, so two intermediaries were considered in this study: the e-commerce Vinhos & Vinhos and the wine store Vinum. On the first stage of this study, the data collection technique used was an in-depth interview with the person responsible for the management, considering two important company departments to this research. On the second stage, it was made a survey with 74 winery’s consumers. On the first stage, a content analysis was made using the Nvivo software. On the second stage, a descriptive analysis of the sample and correlation verification test based on the SPSS software were made. It was noted that failures exist in the communication between the surveyed companies and the consumers, mainly related to dialog and access. In addition, it was found that companies are less concerned about issues related to planning, learning and metrics. However, it was noted that the three companies have been making efforts to build a relationship with customers, but the opportunities for value co-creation are not explored enough.

Electronic commerce is the selected field to investigate for this thesis, particularly pure player apparel brands. This has been of interest as consumers struggle when shopping online for apparel since they cannot test the product before purchasing with pure players, therefore, there is information asymmetry. Moreover, when consumers lack trust, they may be more hesitant to purchase online due to the perceived risk, therefore, companies should attempt to relieve their doubts. It has been recognized in previous research that electronic word of mouth (e-WOM) could provide guidance and develop confidence during the purchasing process. The aim of this study was to develop an understanding on how consumers perceive online reviews to assure that they will be satisfied with the order. Moreover, there were several factors identified in previous research that could influence the use of online reviews, therefore, those factors were recognized and analyzed in the context of pure players for this study. In addition, the study revealed two factors that influenced the use of online reviews. A qualitative method was utilized, to gain a deeper understanding on consumers’ opinions on the topic. Semi-structured interviews were conducted to provide the opportunity for individuals to further develop their responses. The results suggested that pure player apparel brands should include online reviews. They could improve the mechanism by considering the factors that were identified in this study.

A desconfiança em instituições e atores políticos pode favorecer a desmobilização do cidadão quando mantida por prazos mais longos. Este estudo, baseado na análise estatística de dados do Estudo Eleitoral Brasileiro de 2002, encontrou evidências de que a participação eleitoral e não-eleitoral e o interesse por política são menores entre aqueles que consideram os políticos mais desonestos e declaram menor adesão a partidos. A exposição à mídia jornalística teve impacto reduzido na confiança política, mas mostrou influência positiva para a mobilização, no contexto das eleições brasileiras de 2002. / Distrust in political actors and institutions may foster citizen\'s political demobilization, if sustained for longer periods. This study, based on statistical analysis of data gathered by Estudo Eleitoral Brasileiro of 2002, found evidences that electoral and non-electoral participation, as well as interest in politics, are lower among those expressing less confidence in politicians\' honesty and less attachment to parties. Journalistic media exposure showed little impact on political trust, but consistent influence on mobilization, in the Brazilian electoral context of 2002.

Este trabalho explora o tema confiança nas relações entre líderes e liderados, tendo como base a teoria do flow, de Mihaly Csikszentmihalyi, e a trípode do trabalho, de Gillian Stamp (Bioss International). O principal objetivo foi testar a hipótese de que líderes e liderados em condições de flow estão associados a níveis altos de confiança mútua entre líderes e liderados. O método de pesquisa foi um estudo de campo, conduzido em nove empresas, com 643 respondentes a um questionário a respeito de suas percepções sobre o quanto seus trabalhos estão exigindo o melhor de suas capacidades e 1.036 questionários respondidos por líderes e liderados relativos à qualidade da liderança recebida e, em particular, à percepção de confiança do líder para o liderado, nessa relação. Os dados foram tratados nas categorias gerais da população e na categoria particular da relação de pares entre líderes e liderados. Foram conduzidas análises inferenciais com base nos dados coletivos e foram conduzidos testes de hipóteses para as relações específicas de pares de líderes e liderados. Os resultados comparativos demonstram que a hipótese central deste estudo se confirma. Quando líderes e liderados se sentem em condições ótimas de flow a percepção de confiança mútua é alta. O contrário também se confirma, quando ambos - o líder e o liderado - estão em condições não ótimas de flow, a percepção de confiança mútua é baixa. Complementarmente, 46 entrevistas foram conduzidas com o objetivo de comparar como líderes e liderados compreendem e definem o significado do tema confiança e associar as definições obtidas com as teorias básicas da confiança encontradas. Esses resultados qualitativos mostraram que a Teoria Sociológica da Confiança é a que melhor reflete as experiências práticas dos participantes. E, também, que líderes e liderados, quando em flow e numa condição de confiança mútua, relatam experiências qualitativamente diferentes com relação ao trabalho, em particular nas dimensões de autonomia, na confiança recebida para o uso dos próprios julgamentos e nos processos participativos. / This work explores the theme of trust in the relationship between leaders and subordinates based on Mihaly Csikszentmihalyi\'s flow theory and Gillian Stamp\'s tripod of work (Bioss International). The main objective was to test the hypothesis that leaders and subordinates when in a condition called flow are associated with high levels of mutual trust between leaders and subordinates. The research method was a field study conducted with nine companies, with 643 respondents to a questionnaire as whether their perceptions of how their jobs are demanding at the best of their abilities and 1,036 questionnaires answered by leaders and subordinates related to the quality of leadership received and, in particular, the perception of leader\'s trust between leaders and subordinates in this relationship. The data were treated in both the general categories of the population and the particular category of relationship between pairs of leaders and subordinates. Inferential analyzes were conducted based on the collective data. Hypothesis tests were conducted for the specific pairs of leaders and subordinates. The comparative confirms the hypothesis of this study. When leaders and subordinates are in optimal conditions of flow perception of mutual trust is high. The opposite was also confirmed: when both the leader and their specific subordinates are under non optimal flow, the perception of mutual trust is low. Additionally, 46 interviews were conducted with the objective of comparing how leaders and subordinates understand and define the meaning of the subject trust and associate their definitions obtained with the basic theories of trust found. These qualitative results showed that the Sociological Theory of Trust is that better reflects the practical experiences of the participants. And, also, that when leaders and subordinates are in flow and in a condition of mutual trust, reported qualitatively different experiences with regard to work, particularly on the dimensions of autonomy, for the trust they receive in using their judgments and in participatory processes.

A study of the available literature on Workplace Well-being, Positive Organisational Capital and Workplace Trust revealed that enormous potential existed for further research. This is a relatively new field with limited literature and research evidence available. It became very clear from the beginning that the relationships between these constructs could successfully be researched. It was therefore decided to embark on an academic research journey in order to contribute to the existing knowledge available on these constructs within the South African business scenario. This quantitative research was used to obtain more clarity about the relationships between the three constructs and to gather the responses from the research population. This research group consisted of 228 managers from the manufacturing operation of a motor vehicle production company and 224 managers from their National Dealership network. The research sample consisted of 452 managers. Three questionnaires were integrated to develop the composite Workplace Wellbeing Questionnaire and consisted of i) Workplace Well-being questionnaire developed by Parker and Hyett (2011), ii) PSYCAP Questionnaire developed by Luthans, Youssef and Avolio (2007), and iii) Workplace Trust Survey developed by Ferres (2001). The managers (n = 452) responded to a 91–item electronic questionnaire. Seven research questions were formulated and covered areas such as: The content, validity and portability of the measuring instruments; The configuration of the various constructs; Relationships between some of the variables; The effect of demographical data on the research variables and; The building of a research model. The content and the structure of the measuring instruments were assessed by means of Confirmatory Factor Analysis (CFA) and Exploratory Factor Analyses (EFA). These assessments showed that the original measuring instruments are not portable to a culture which is different to the one where they were originally developed. The relationships between the variables were determined by: Pearson product moment correlation; Multiple Regression co-efficient; ANOVA and Cohen’s d Test. The relationship between aspects of Workplace Well-being (Job satisfaction) and trust is a significant finding; so are some aspects of PSYCAP (sense of achievement and optimism) and Trust and Well-being. Trust has shown a definite relationship with Work- place well-being. A structural equation model was built to test the relationships between the elements of Workplace Well-being, PSYCAP and Workplace Trust. No satisfactory fit of the model on the data was obtained, although strong correlations between some of the variables existed. The significance of the findings of this study and the contribution that it makes to the existing theory is seen in the importance of the portability of measuring instruments. Recommendations in this regard have been made in Chapter 5. Various findings have also highlighted the relationships between Workplace Well-being, PSYCAP and Work-place Trust. The importance of future research topics has been recommended and a proposal has been made to consider a longitudinal well-being research study.