Emergency work is considered to be one of the most demanding occupations with significant social, physical and psychological consequences for the well-being of the emergency worker. Burnout, as well as its antithesis, work engagement, are two possible transactional outcomes impacting on the well-being of the emergency worker. Measurement of burnout and work engagement requires valid, reliable and culturally fair measuring instruments. However, research on burnout and work engagement in South Africa are characterised by poorly designed studies, a lack of sophisticated statistical analyses and poorly controlled studies. Furthermore, research paucity in terms of burnout and work engagement seems to prevail in the multicultural South African emergency worker context. A lack of norms for the Maslach Burnout Inventory – Human Services Survey (MBI-HSS), as well as the Utrecht Work Engagement Scale (UWES) makes the identification of burnout and engagement in the emergency services difficult. Consequently, investigating the reliability, validity, equivalence and bias would result in the standardisation of the MBI-HSS and the UWES, suitable for use in the multicultural emergency work setting. Amongst the factors that could play a role in the prevalence of burnout and work engagement are stress because of the demands of a job, a lack of job resources, as well as dispositional variables such as affect and situational variables, such as coping strategies. The operationalisation of occupational stress for emergency workers as well as information in terms of the standardisation of measurement of coping strategies for emergency workers in the South African context are lacking in the literature. The objectives of this research were to standardise the MBI-HSS, UWES and Coping Orientation to Problems Experienced (COPE) and to develop a valid and reliable occupational stress measure for emergency workers in South Africa. Another objective of the current study was to develop and test a causal model of burnout and work engagement of emergency workers, including occupational stress, coping strategies and affect. Finally, moderating effects of coping strategies and affect with regards to burnout and work engagement were tested for. The research method was by means of five separate articles, each consisting of a brief literature overview and an empirical study. A cross-sectional survey design was used. An accidental sample of emergency workers in Gauteng (N = 405) was used. The MBI-HSS, UWES, Emergency Worker Stress Inventory (EWSI), COPE, Affectometer 2 (AFM) and a biographical questionnaire were administered. Descriptive statistics, analysis of variance, correlations, principal component factor extraction, exploratory factor analysis with target rotations, canonical analysis, multiple regression analysis and structural equation modelling were used. Structural equation modelling confirmed 3-factor models of burnout (Emotional Exhaustion, Depersonalisation and Personal Accomplishment) as well as work engagement (Vigour, Dedication and Absorption). Internal consistency for the MBI-HSS and UWES was confirmed. Construct inequivalence was found for the Nguni group but not for the Afrikaans, English and Sotho groups. Item bias analysis revealed evidence of both uniform and no uniform bias for some items of the MBI-HSS, while no uniform bias was found for the UWES. In terms of the EWSI, a 3-factor structure was obtained by means of principal factor extraction with varimax rotation, namely lack of resources, job demands and inherent emergency work stressors. Principal factor extraction on the COPE revealed four factors, namely problem-focused coping, seeking social support, passive coping and turning to religion. Both the EWSI and COPE were found to be internally consistent. Construct equivalence was obtained for the Afrikaans, English and Sotho groups, but not for the Nguni group. Evidence of uniform bias was found for the EWSI, whereas no uniform bias was found for the COPE. Structural equation analysis showed that the lack of resources predicted the core of burnout, namely emotional exhaustion and depersonalisation. Problem-focused coping predicted personal accomplishment, while positive affect predicted emotional exhaustion. Work engagement was related to low burnout scores. Depersonalisation was associated with work engagement. Recommendations for the organisation and future research were made. / Thesis (Ph.D. (Industrial Psychology))--Potchefstroom University for Christian Higher Education, 2003.

In order to be sustainable, companies have to adapt in the ever–changing market and economic conditions which are often unpredictable. The adaptation to these challenges rests with employees who have to stay motivated and psychologically well. The environmental working conditions are often undesirable The objective of this study was to evaluate the psychometric performance of the Utrecht Work Engagement Scale (UWES) and the Oldenburg Burnout inventory (OLBI) within the cement factory. A random sampling approach was adopted by distributing a questionnaire for the purposes of achieving the general research objective with an availability sample (N = 187). The UWES and OLBI were administered. Exploratory factor analysis, descriptive statistics, Cronbach alpha coefficients, Pearson product–moment correlations and MANOVA's were used to analyse the data. The outcome of the study through literature review confirmed that work engagement and burnout are two important components of employee wellbeing. The factor loadings of the UWES and OLBI resulted in a two–factor structure for both the UWES and OLBI. The two factor structure for the UWES were labelled as Vigour/Dedication and Absorption. The twofactor structure for the OLBI was labelled Disengagement and Exhaustion. A small number of items were retained for the OLBI. The internal consistency of the UWES was found to be well above the acceptable level with the alpha coefficients exceeding 0,70. The internal consistency for the OLBI was found to be lower than the 0,70 level. Data analysis further showed that correlations between engagement and burnout were statistically insignificant. Data analysis also showed that there were no vi significant differences for age and gender for both engagement and burnout, however there is a significant difference in race and language with regard to engagement but none for burnout. Limitations within the study were identified and recommendations for future research were made. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2011.

Work context has many consequences for the psychological outcomes of employees. These outcomes also have consequences for the employer through possible loss of productivity, impaired health of employees which may be associated with absenteeism and turnover intention, among others. The literature also shows that these outcomes are not always the same even under similar working conditions. Theorising in cognitive psychology indicates that the way in which an individual appraises a situation may be more important to psychological outcomes than the actual presence of a stressor. Recently, personal resources have been hypothesised to influence these individual differences. Few if any studies have explored such personal resources as moderators in the relationship between work context and psychological outcomes, especially in the South African public service context. Thus, the general aim of this study was to determine whether personal resources (emotional intelligence, self-efficacy and explanatory styles) are moderators in the relationship between work context Gob demands and job resources) and psychological outcomes (psychological well-being and work engagement) in a sample of government employees. A cross-sectional survey research design was implemented. Data were collected from 459 participants with the following measuring instruments, the Job-Demands Resources (JD-R) Scale, the Satisfaction with Life Scale (SWLS), the Affectomemter-2 Short-form (AFM.), the Utrecht Work Engagement Scale (UWES) , the Emotional Intelligence Scale (ElS), the General Self-efficacy (GSE) scale, and the Explanatory Style (ES) Questionnaire. A demographic questionnaire was developed by the first author to capture diverse information from the participants relating to gender, turnover intention, post level and so forth. Analyses were conducted mainly in 2 steps. Firstly, multiple regression analyses were used to test the main effects of work context variables on psychological outcomes. Secondly, two-step hierarchical regression analyses were used to test whether personal resources (emotional intelligence, self-efficacy, and explanatory styles) moderated the relationship between work context variables and psychological outcomes. Before testing the moderation, all independent variables and moderator variables (dimensions of personal resources) were centred so as to exclude the possibility of any multicollinearity in the regression equation. The results of the study, reported in three articles/manuscripts, showed significant main effects for work context and the personal resources as predictors of psychological outcomes. In the second place, the results also showed that the personal resources used in this study moderate the relationship between work context and psychological outcomes. In the first article, it was concluded that emotional intelligence is of potential value, especially in the public sector that is focussed on optimal service delivery, and where emotional encounters are stock-in-trade. Emotional intelligence is a valuable personal resource to cultivate for establishing, developing, and maintaining positive outcomes in psychological well-being in the workplace. In the second article, it was concluded that as self-efficacy beliefs facilitate actions and behaviour taken by individuals, it is important that feedback and modelling could play an important role especially in service-oriented work contexts that may need self-regulation of emotions. In the third article, it was concluded that as attributional feedback can induce change in how individuals perceive their success or failure in a task, the role of explanatory styles in psychological outcomes could be cultivated through active feedback given to employees on their performance and possibilities of future growth in the organisation. Overall it was concluded that a lack of job resources in the presence of high job demands will undermine psychological outcomes even in the presence of personal resources. Therefore, the consequences for health impairment and negative outcomes cannot be over-emphasised in a situation where job demands outstrip job resources. Employees in the public service require skills such as social and emotional competency, self-efficacy and optimism as these are important tools in dealing with the public. Employees must have initiative, flexibility, motivation to achieve, empathy, self-esteem and confidence, self-control, and group management among fellow employees and the public that is served by them. Although the limitations for this study are related to the fact that it was a cross-sectional research design and data was collected using self-reports, insights were gained about the role of personal resources in the relationship between work context and psychological outcomes. Based on all three articles, it was recommended that cross lagged panel studies may be useful in further clarifying the role of personal resources in longitudinal studies about the relationship between job resources and psychological outcomes and possible upward spirals arising from facilitating these relationships. Aspects of such studies may also include a qualitative assessment of what participants perceive as job resources and personal resources and these help them to achieve their goals. / Thesis (Ph.D. (Psychology))--North-West University, Potchefstroom Campus, 2010.

Philosophiae Doctor - PhD / The present study provided insight into authentic leadership, psychological capital and exemplary followership behaviour as antecedents of work engagement of employees. A quantitative, cross-sectional survey design was utilised, using a composite electronic questionnaire. Data was gathered by using a purposive sample of managers in a national South African healthcare industry organisation (N = 647). The portability of the measurement instruments to a South African context were validated through confirmatory and exploratory factor analysis. The psychological capital and authentic leadership measures retained its original factor structure and items, whilst the work engagement and followership measures were adapted to improve the internal reliability and construct validity of the instrument for the healthcare industry sample. The higher-order factor structure of psychological capital was also confirmed

The objective of this study was to investigate the relationship between emotional intelligence, work engagement, creativity and demographic variables. A non-experimental and cross-sectional survey design was used and the population consisted of 180 employees working within a call centre division of an insurance organisation in South Africa. The participating sample consisted of 85 respondents which indicated a response rate of 47.2%. The Trait Emotional Intelligence Questionnaire (TEIQue-SF), Utrecht Work Engagement Scale (UWES-17), the Creative Personality Scale (CPS) and the Alternate Uses Tasks were administered to all participants. A theoretical relationship was found by means of a literature study. The results of the empirical study suggest that there was a significant positive relationship between emotional intelligence, work engagement and creative personality. Emotional intelligence was reported to be a significant predictor of work engagement. Significant results were also found in terms of these constructs and demographic factors. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)

This research takes an iterative multiple case study approach and seeks new insight from common language in the workplace - specifically exploring what we mean when we say that we're at our best in work. Being at your best is a common term in the workplace but one that is not reflected in the academic literature. Given that it is commonly used, perhaps there is a common or shared meaning. Exploring that shared meaning could help identify how to get more from individuals and support the development of positive workplaces. There are three strands to this research thesis. Firstly, the notion of being at one's best is introduced. The literature review identifies an overlap in the concepts of work performance, engagement and commitment. These three concepts are complex and have challenges of definition and measurement. It is suggested that being at one's best can be understood as involving high performance, engagement and commitment and will involve factors that are consistent to each of the three concepts. The overlap of the concepts is demonstrated in the pilot studies undertaken in three retail stores: the highest performing store; the store with the highest staff engagement survey results; and the store with the longest serving (committed) staff. Interviews, wordlists and questionnaires were interrogated and consistent themes across the 3 contexts formed a tentative framework of positive subjective states and positive behavioural patterns. Secondly, this thesis explores the possibility of a shared meaning of being at one's best - extending the research to wider organisations. Further case studies are undertaken involving a total of 154 individuals in: a highly engaged hotel team; a high performing executive search team; the top performing shop managers in one company; and a study of individuals with at least five years' service and intending to stay in their jobs. The common experiences of these individuals form the refined framework that describes being at one's best in terms of: Positive subjective states (feelings); Positive behavioural patterns; and values. Individuals were feeling positive about themselves, their job, and their colleagues. They also showed positive behaviours related to achieving, supporting, and interacting. The connection between an individual's values and their work was also highlighted as playing a role in being at one's. The third and final strand of the research is the opportunity to reflect on techniques used to explore shared meaning. There is little consistency in the literature regarding how to explore shared meaning. The iterative approach of this research allowed for reflection on: interviews, questionnaires, word lists, focus groups and mental model activities as potential techniques for exploring shared meaning. The reflections provide insight regarding each technique and lead to the suggestion that focus groups are used earlier in the process of exploring shared meaning in the future.

Denna studie undersöker om socialsekreterares yrkeserfarenhet påverkar hur de uppfattar och hanterar sitt handlingsutrymme, liksom deras självförtroende och engagemang i arbetet. Effekten av yrkeserfarenhet är i stor utsträckning outforskad inom ramen för socialtjänsten och därför syftar studien till en utgångspunkt för framtida forskning avseende hur yrkeserfarenhet kan granskas närmare. Genom en webbenkät har 626 socialsekreterare och 54 biståndshandläggare från 40 svenska kommuner beskrivit sin yrkeserfarenhet och svarat på frågor om handlingsutrymme, självförtroende och engagemang i arbetet. Först utforskades signifikanta samband mellan 20 beroende variabler och socialsekreterares längd av yrkeserfarenhet. Signifikanta samband undersöktes närmare i en binär logistisk regressionsanalys, som även prövade livserfarenhet som en alternativ förklaring istället för yrkeserfarenhet. Resultatet jämfördes därefter med biståndshandläggare för att undersöka om sambanden kan finnas inom andra myndighetsutövande yrken. Slutligen undersöktes typ av arbetserfarenhet som en medierande effekt till längd yrkeserfarenhet i en ny analys. Resultaten visar att yrkeserfarenhet främst har ett förhållande till socialsekreterarnas självförtroende, och att detta är särskilt tydligt för dem med erfarenhet från barn och unga eller familjerätt. Studien argumenterar för att socialsekreterare behöver tillgodoses ett adekvat stöd och handledning oavsett nivå av yrkeserfarenhet och självförtroende. Det framkommer även indikationer på att sambandet mellan yrkeserfarenhet och självförtroende är signifikant för biståndshandläggare. Fyra variabler som initialt visat signifikanta förhållanden till yrkeserfarenhet kunde i den fördjupade analysen till större del förklaras av livserfarenhet eller verkade varken förklaras av livserfarenhet eller yrkeserfarenhet. Detta illustrerar problematiken att åtskilja kvantitativa mått av livserfarenhet och yrkeserfarenhet som förklarande effekter i forskning. / This study explores if social service workers work experience affect their discretion, self-confidence and work engagement. Since the effect of work experience is largely unexplored in the context of the social services, this study means to generate a starting point for future research. Through an online survey, 626 social service workers and 54 care administrators from 40 Swedish communes specified their work experience and answered questions about discretion, self-confidence and work engagement. First, 20 dependent variables were tested for significance to social service workers length of work experience. Correlations were closer examined in a binary logistic regression analysis, which also tested life experience as an alternative explanation. To examine if these correlations could exist within similar professions, significance was tested using care administrators. Finally, type of work experience was examined as a mediator to length of work experience. Results showed that work experience primarily had a significant relationship with the social service workers self-confidence, which was especially evident for workers with experience from child welfare or family law. The study proposes that social service workers need to be supplied support and coaching regardless of their work experience and self-confidence. Results also indicate that work experience correlates to self-confidence for care administrators. Four variables that initially showed a relationship to work experience could instead be explained by life experience, or could not be explained by neither work– or life experience. This illustrates the difficulty to separate measures of work- and life experience as predictive effects.

A representational predicament for an employee is a negative experience in which that employee believes that a key authority, such as his/her supervisor, has unfavorable perceptions about himself/herself caused by misconception, bias, or ignorance. That implies he/she is experiencing injustice at the workplace. Drawing for underlying explanations on the theories of interactional justice and equity, this study examines, through quantitative and qualitative methods, how autocratic leadership influences subordinates’ representational predicaments and in turn adversely affects subordinates’ behaviors in the workplace. The model developed in this thesis proposes that a subordinate is likely to have a stronger experience of representational predicaments if his/her supervisor adopts an autocratic leadership approach. It also predicts that a subordinate’s workplace behaviors are more likely to be influenced if he/she perceives that he/she has a representational predicament vis-a-vis his/her supervisor. To test the hypotheses, a total of 222 employees from 7 business enterprises in mainland China were surveyed through multi-wave questionnaires. Among this sample, 14 subordinates who scored high and 7 subordinates who scored low on a scale for representational predicaments were interviewed one to one and face to face. Results of structural equation modeling supported the mediating role of representational predicaments between autocratic leadership and subordinates’ workplace behaviors. In other words, the whole hypothesized model was well supported by both quantitative and qualitative data. Findings of this research bear both theoretical and practical implications, for the research not only examines representational predicaments in a new geographical context, but also advances the understanding of the underlying mechanisms that explain the mediating effect of representational predicaments. Furthermore, by having deeper insights into the adverse impacts of both autocratic leadership and representational predicaments, managers may be encouraged to seek to understand their subordinates better and thus avoid the adverse impacts that this research identifies.

Magister Commercii (Industrial Psychology) - MCom(IPS) / The financial industry revolves around organisations that provide financial services to people in the community. The largest contributor is the banking sector followed by the insurance sector. Financial services organisations face an ever-changing working environment that is constantly increasing in its complexity. New market entrants such as banks provide insurance products, customer preferences change, technology changes quickly, and ever-changing legislation governs the way in which insurance organisations conduct business with customers. Having to continuously contend with the losses, regulatory changes, and risk management, while having to increase the shareholders’ value, all impact on the global financial services industry. They in turn increase the job demands on employees.

The objectives of the research were: (1) to conceptualise work-family conflict, stress, work engagement and personality from a theoretical perspective, exploring definitions, theoretical models and dimensions; (2) to investigate the relationship between work-family conflict, stress and work engagement; and (3) determine whether the Big Five personality traits influence how working women manage work-family conflict, stress and work engagement. A non-probability sample (n = 450) of working women aged 25 and older with children between 18 years and younger participated in the study. The findings of the study and the practical implications provide useful information about how working women with different personalities manage work-family conflict and stress, and how they can be engaged at work. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)