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策略選擇對組織知識管理影響之研究 ─ 以半導體企業為例

台灣高科技公司的技術來源主要有兩種途徑,一是自行或共同研發,另一種就是直接移轉量產技術。台灣高科技公司建構生產線的資金來源不外乎獨資或合資生產。因此,台灣動態記憶體產業與國際各大廠之間的技術互動,影響了臺灣動態記憶體產業發展。
本研究採用個案探討之方式,參考知識管理及智慧資本存量的構面,同時將組織由外部及內部輸入資源的機制一起考慮,以 (1)、智慧資本的存量,(2)、有助於累積智慧資本的知識管理相關之組織活動及組織系統 (知識管理四大構面),兩大類別來分析個案公司。
個案分析中的兩家台灣動態記憶體公司,分別採用不同營運策略模式,以兩種不同類型的技術引進方式,累積本身的核心能力;一家採用與結盟公司共同研發,另一家採用合資及移轉生產技術。
本研究經由訪談、實際案例等方法推演出個案,藉此比較不同營運策略的兩家公司,在知識管理構面和智慧資本存量的差異,並提出分析討論。
本研究發現,營運策略模式的選擇,對公司的知識管理構面和智慧資本存量會產生影響,主要發現這兩家公司有下述的異同,不同的營運策略模式的選擇,會使得兩家公司有下述的差異:
(1)、關係資本存量不同,(2)、結構資本存量不同,(3)、獲取外界技術的途徑不同,(4)、取得知識的機制不同,(5)、輸入技術知識的外部來源不同,(6)、創造與整合量產技術的方式不同,(7)、內隱技術知識蓄積的手法不同,(8)、導入生產與整合新技術時機有差異,(9)、在知識創造的過程中,科層組織與專案組織兩者是不可或缺的,但運作方式及目的並不相同,(10)、有相似的知識市集形態,但內容有些差異;技術性的研討活動及組織人員輪調,有利於研發環境的培養。
除了上述較大的差異外,兩家公司在下述知識管理構面也有些相近的地方,但內容因策略選擇而有些差異:
(1)、管理外顯知識蓄積的手法相近,(2)、解決問題之手法相似,(3)、運用系統化的管理方式,將分散各地的人力資本所擁有之資訊和智慧,轉化成組織性的知識。
本研究最後並提出一些實務上與後續研究上的建議。 / There are two major technology sources of Taiwan Hi-Tech companies, first, they develop technology by themselves or joint develop technology with technical cooperation partners; second, they transfer the production technology directly from technical cooperation partners. They set up their production line either by themselves or joint venture with other companies. So the technology alliance relationship between Taiwan DRAM companies and world wide major DRAM supplier will affect the long term development of Taiwan DRAM industry.
This research takes the utilization of internal and external resources of the organization into consideration and focus on the knowledge management and the intellectual capital constructs of a company. I base on the following two categories to analyze the cases: (1) the stock of the intellectual capital, (2) the knowledge management related organizations and activities contributing to accumulate the intelligence capital (four major constructs of knowledge management).
The research takes two Taiwan DRAM companies as an example; the two companies have different operation strategy and different technology implementation strategy to accumulate their core compentance. One company joint develops technology with technical cooperation partners; another company sets up the joint venture production line and transfers the production technology directly from technical cooperation partners.
This research digs deeply into these two companies and wishes to find some useful clues to compare and explain the differences between these two differerent operational strategy companies about the constructs of the knowledge management and intellectual capital.
This research finds the selection of the operation strategy will affect the constructs of the knowledge management and intellectual capital; the differences can be summarized as bellow:
(1) the stock of relational capital is different, (2) the stock of structual capital is different, (3) the ways to get external technology are different, (4) the mechanisms of making knowledge are different, (5) the external sources of inputting technology knowledge are different, (6) the ways to create and integrate production technology are different, (7) the tactics that accumulate tacit technical knowledge are different, (8) the time to implement technology to mass production and integrate new technology is different, (9) while knowledge creation stage, the hierarchical organization and project team are both needed, but the operation method and purpose are not the same, (10) having the similar knowledge market, but the content is different; Technical workshop and job rotation are good for the research and development environment.
Beside the above major differences, there are some similar knowledge management constructs, but the contents are different:
(1) The tactics of managing explicit knowledge are similar, (2) the tactics of problem solving are similar, (3) to transfer the information and intelligence everywhere into the organization knowledge by using the systematic management tactics.
Finally, this research proposes some suggestions for working level and future study reference.

Identiferoai:union.ndltd.org:CHENGCHI/G0093932910
Creators黃則堯, Huang,Tse Yao
Publisher國立政治大學
Source SetsNational Chengchi University Libraries
Language中文
Detected LanguageEnglish
Typetext
RightsCopyright © nccu library on behalf of the copyright holders

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