不動產產業近年來持續蓬勃發展，關於不動產相關的服務，亦成為各家不動產同行的兵家必爭之地。如何以好的服務創新，激發潛在買家對於特定建案的興趣，進而促成交易，帶動不動產業者之營運績效，可謂本研究之一大要點。
而資訊科技的日新月異，更是服務創新之一大契機。過去的不動產服務，往往必須以實體界面提供；然而，若是透過資訊平台進行服務提供，那可望有機會提供更完整且更加及時的服務，而且伴隨網際網路的威力，可以讓服務更加無所不在。每年我國不動產成交數量成千上萬，但是仿間資訊並不一定能完全滿足需要，買家和賣家之間存在資訊不對稱，是故，利用資訊系統進行服務創新降低資訊不對稱極具商機。
本研究透過學者邱志聖於2001年所提出的策略4C理論架構，使用V公司作為個案研究的案例，探討不動產產業利用網際網路提供服務創新的議題，希望能對不動產產業之產學界有所助益。 / Real estate industry continues to flourish in recent years, and services related to real estate industry have also become a battleground of firms in that industry. How to utilize better service innovation to inspire potential buyers' interest in specific building cases, to prompt trading, and to boost operating performance of those industries are all major points in this study.
The rapid changes in information technology can also be regarded as one of the great opportunity for service innovation. In the past, the real estate services often base on physical interface; however, through the information platform, it is more likely to provide a more timely service.Moreover, the power of the Internet has made service more ubiquitous. The volume of China's real estate transactions mounts tens of thousands each year, but the information in the market place does not fully meet the needs. Information asymmetry exists between buyers and sellers, therefore,using of information system to improve services innovation and to reduce information asymmetry can be regarded as a profitable niche.
This study, through the strategy 4C theoretical framework proposed by a scholar Jyh-Shen Chiou in 2001, using V Company as a case study, explores the issue of real estate industry's usage of the Internet to provide service innovation, in hopes that the results will be helpful for the real estate industry and the academia.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0096932072 |
| Creators | 鄭弘杰, Cheng, Hung-Chieh |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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