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Previous issue date: 2008-06-30 / This Thesis deals with the usability in some sites of hotels placed in a specific region of Brazil. Usability is the property of a site that shows how it allows the user get all information available without a large effort and in a clear and objective way. A questionnaire was used as a tool to value, by the common user perspective, navigation, on line reservation simulation, appreciation of the available content and, by this way, an easiness in the interaction site-users. As a result, it is possible to say that, considering all material analyzed, those sites that present usability criterion are more interactive and dynamic, demonstrating an easy navigation in a users view. By other side, it was possible to note that, about heuristics used in the search, the most of the websites demonstrated a deficiency in questions as firmness, user control and how to avoid mistakes. There was still valued as deficiency by the most of users in websites the general characters and the view of user. It was presented, seeing general characters, that a big part of the websites needs tools that can make user rapidly find what looks for. It was yet possible to see that users don't believe in secret when
websites ask them some information. This is a point that needs to be appreciated because it causes some insecurity during navigation / A pesquisa teve como objetivo avaliar a usabilidade de websites de hot?is de cidades tur?sticas da regi?o nordeste do Brasil. Um question?rio foi usado como ferramenta para avaliar, a partir da perspectiva do usu?rio comum, a navegabilidade, a simula??o de reservas on line, a compreens?o dos conte?dos dispon?veis e a facilidade
de intera??o do site com os usu?rios. Ao final do trabalho, constatou-se que, quanto ?s heur?sticas, a maioria dos websites apresentou v?rias car?ncias no que diz respeito ?
consist?ncia, ao controle do usu?rio e ? preven??o de erros. As caracter?sticas gerais e de percep??o do usu?rio foram tamb?m, em grande parte dos sites analisados,
conceituadas como regulares pelos avaliadores. Constatando, atrav?s da an?lise das caracter?sticas gerais, que a grande maioria dos websites carece de mecanismos que fa?am o usu?rio encontrar rapidamente seus objetivos. Verificou-se tamb?m que o grau de seguran?a e sigilo das informa??es ainda n?o ? facilmente percebido pelos usu?rios, acabando por deix?-los cautelosos em transmitir dados e informa??es durante a navega??o
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufrn.br:123456789/14893 |
| Date | 30 June 2008 |
| Creators | Oliveira, Ana Paula dos Santos |
| Contributors | CPF:24140392304, http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4782144T2, Ramos, Rubens Eug?nio Barreto, CPF:00907736750, http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4784139P6, Idrogo, Aur?lia Altemira Acun?, CPF:23761539487, http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4783354T2, Ramos, Anat?lia Saraiva Martins |
| Publisher | Universidade Federal do Rio Grande do Norte, Programa de P?s-Gradua??o em Engenharia de Produ??o, UFRN, BR, Estrat?gia; Qualidade; Gest?o Ambiental; Gest?o da Produ??o e Opera??es |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Repositório Institucional da UFRN, instname:Universidade Federal do Rio Grande do Norte, instacron:UFRN |
| Rights | info:eu-repo/semantics/openAccess |
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