碩士 / 建國科技大學 / 自動化工程系暨機電光系統研究所 / 100 / ABSTRACT This thesis applied Gray relational applications to test and verify the relationship between essential oil aromatherapy and hear beat rate variables’ impact factors. Thirteen healthy testers used three kinds of aromatherapies: lavender essential oil, bergamot oil, rosemary essential oil. The testers breathed in by tubes and combined with autonomic nervous energy analyzer to analyze the actual data. It explored the influence of essential oil aromatherapy to autonomic nerves and the main impact factors ranking of physical pressure removing. By means of Gray relational applications analysis, it is proved to facilitate the clinical interpretation of autonomic nervous energy analyzer. The experimental results proved the main impact factors ranking of three kinds of essential oils to alleviate pressure aromatherapies in smoothing pressure is: PSI pressure index> HRT average heart beat rate> LF sympathetic nerve (low frequency)> HF parasympathetic nerve (high frequency). After using lavender essential oil, bergamot essential oil, rosemary essential oil, the heart beat rate variables vales indicates pressure index reduction and high frequency power increasing significantly. Clinical trials proved these three essential oil aromatherapies have the effects of smoothing, stability and relieving. They are also proved to stabilize hear beat rate and reduce pressure. It is expected to practice in practical environmental design in the future and provide great helps in a higher life quality.

碩士 / 建國科技大學 / 自動化工程系暨機電光系統研究所 / 100 / Abstract Many clinical studies have shown that aging and stress can lead to decreased parasympathetic activity, and decrease the degree of its severity of brain pressure will stimulate the hypothalamus, and through the autonomic nervous system and endocrine system to produce a reaction, which causes the body showed no stable state, resulting in many diseases. In this study, high lavender essential oil, bergamot oil, rosemary essential oil rose oil, clary sage oil, rosewood oils used in aromatherapy inhalation of 15 healthy college students, to equipment to observe the analysis of physiological parameters. Before the experiment subjects first heart rate variability analysis, oil consumption was 0.2 mL, by spray inhalation in 15-minute aromatherapy, 10 minutes after the break do heart rate variability analysis. By week 1, four weeks of recording of heart rate variability before and after aromatherapy to assess the value of lavender for the autonomic nervous system response. Heart rate variability measurements including heart rate, high frequency power, low power and low frequency / high frequency power ratio. Week showed that the subjects by the use of lavender essential oil in the measured values of heart rate variability, can reduce the pressure index and high-frequency power significantly increased, that the use of lavender essential oil aromatherapy inhalation can activate parasympathetic activity, with the comfort and relaxation of pressure effect.

碩士 / 輔仁大學 / 護理學系碩士班 / 102 / English abstract Over the past decade the world's population increases every year , dementia become issues of social concern, agitated behavior is common in the general symptoms of dementia, most of the clinical use of antipsychotic medication and physical restraints ways to reduce agitated behavior, but the effect limited, so clinically non-pharmacologic interventions was encouraged research and use on agitated behavior in dementia in recent years. There are many nonpharmacologic intervention relate to literature, There are many experimental studies have shown the effectiveness of the implementation of the literature of, this study aims to statistical analysis using non-pharmacological effect size analysis. Using functional analysis model to integration agitated behavior to analysis possible before the incident-driven experience to understand the effectiveness and impact of non-pharmacologic interventions. Research Methods: Search queries using a computer or artificial relevant literature from 1990 to 2013, including a computer database search The Cochrane collaboration、 CINAHL、ASC、Pubmed、Medline Data base above，Using key words (Agitation)、（ Agitation behaviours）(Challege behaviour) 、（ Problem behaviours ） (Functional analysis of Agitation in dementia) 、 （ nonpharamacologic intervention in dementia ）（ music therapy ） （Aromatherapy）（ Active therapy）（ Nursing education）searching . Using Cohen's and CMA (Comprehensive meta-analysis) statistical analysis 10 software to calculate and analyze the effect size of non-pharmacological interventions (d) the effect of the amount of the value of the correlation coefficient (r) values In order to understand the impact of non-pharmacologic interventions, Outcome : Music Therapy (Marie, L., 2010) and other relevant literature 6 effect size 0 - 1.58 (-0.502) Pearson's correlation coefficient -0.24 effects of moderate impact, Aromatherapy (Lin, DW, 2007) and other relevant literature 2 effect size-0.298 - 0.345 (-0.319) Pearson's correlation coefficient -0.157 effect of mild impact above. Activities therapy (Kolanowski, A., 2011) and other relevant literature 4 effect size -0.155-0.9 (-0.048) Pearson's correlation coefficient - 0.024 effect of impact no - tiny, nursing education (Huang, HL, et.al, 2003) and other relevant literature 3 effect size -0.02-0.2 (0.030) Pearson's correlation coefficient of 0.015 effect of impact no – small. Application of functional analysis before the incident (Antecedant), behavior (Behaviour), results (Consquence) other items; according to the research literature using non-pharmacological interventions to implement the results of cognitive, emotional, functional level of life do result Appraisal; Results: Music interventions in cognition aspects: A： patient can increase alertness and communication expression through music exchange. B ： communicate and express their emotions through music and sensory therapy. C ： music can change the attention, verbal attacks heal successfully maintain patient skills. Emotional aspects: covering environmental unpleasant stimuli, the sound preferences and familiar 11 music, evoke positive memories and positive feelings fall prevention, ease the patient, modified environmental stimuli (agitated behavior may terminate relapse) and control-related stress reasons, to reduce anxiety. Life function aspects: the reconstruction of social links, increase memory and moral character,providing communication channelsand exchanges, as well as the potential to improve the state of mind ease. Aromatherapy intervention in cognition aspect : Impact of oral medication and rehabilitation, increased social with nurses. Emotional aspects: Use at night to produce sedation, adjust slowing agitated behavior, relaxed mood. Life function aspects: preventing falls - treatment of insomnia, headaches, migraines, anxiety, nervousness, depression and help sleep. Steady increase physical and mental state.. Activity interventions in cognition aspects: increase alertness flexible and agile ability and enhance attention. Emotional aspects: to allow patients to choose their were interested in activities and lower agitation, depression and anxiety or apathy and withdrawal behavior . Life function aspects: increase the patient's activity, keep the patient clean, increase patient comfort. Nursing education interventions in cognition aspects: (increase caregiver self-efficacy). Emotional aspects: reducing problem behavior. Life function aspects : to reduce physical restraint Key words ： dementia 、 agitation behaviours 、 non-pharmacological intervention

碩士 / 輔仁大學 / 織品服裝學系碩士在職專班 / 105 / ABSTRACT The Influence of Professional Knowledge,Empathy and Relationship Quality on Customer Loyalty：A Study of Aromatherapy Beauty Spa Industry （Total Pages: 77） AUTHOR：Liao -Mei Hui SUPERVISOR：Dr. Gou-Fong Liaw DEGREE：MS Textiles and Clothing Fu Jen Catholic University Graduate Institute of Textiles and Clothing DATE OF GRADUATION：June 16, 2016 Key Words: specialized knowledge, professional skills, empathy, relationship quality, customer loyalty. According to the research survey by Taiwan Spa Association in 2011, the production value of the Spa industries has exceed NT 2.5 million dollars, which grows by 25% every year. Among the numerous businesses in the Spa markets, it is the most competitive in the urban Day Spa. The biggest challenge for the industry lies in the continuous economic recession, so most brands have to take various promotions. It is obviously the marketing strategies are rather crucial, among which the relationship marketing aims to build a good relationship with its customers via the concept of relationship quality, so that they won’t be affected even facing the temptation provided by other brands. The unique service characteristic of the industry conform to the requirements for relationship marketing, but unfortunately, few researches focus on this marketing strategy in the industry. Therefore, this study explores the influences of specialized knowledge and skills, empathy and relationship quality on the customer loyalty. In this paper, customers are taken as sampling objects to distribute 400 questionnaires. The valid questionnaire accounts for 354 questionnaires, with the recovery rate of 88.5%. With partial least square method (PLS) as the research analysis tool in the empirical analysis, it reveals that the specified knowledge and skills, empathy and relationship quality has positive effects on the customer loyalty. This paper finally proposed the connotation of management practice based on the research results to serve as reference.

碩士 / 嘉南藥理大學 / 觀光事業管理系 / 103 / Going to hot springs has become an important leisure activity of Taiwanese. Most people approve that it can relieve pressure and promote health, but there are few researches on its effects on the related physiological functions of individuals. The essential oil is extracted from aromatic plants; aromatherapy is an alternative therapy that makes essential oils extracted from aromatic plants enter the body to function through skin or breath by way of massaging, bathing or scented products for the purpose of relieving mental pressure and getting well. This research uses the experimental analysis method and statistically analyzes the data with SPSS 12.0 for Windows. The experimental subject uses rose essential oil and tea tree essential oil respectively when bathing in the hot spring. An electroencephalograph is used to measure the changes in the brain waves of the subject before and after the experiment to provide people with the type of essential oils for the bathing environemnt. It learns about and discusses the changes in the subject’s brain waves after bathing in the hot spring with rose essential oil and tea tree essential oil, and observes they produce synergism. In the first experiemnt, the brain waves of the subject are measured 9 minutes before and after he is in the hot spring; in the second experiemnt, the brain waves are measured after the subject sprayed with 0.15mL rose essential oil using the ultrasonic nebulizer is in the hot spring for 9 minutes; in the third experiment, they are measured after the subject sprayed with tea tree essential oil using the ultrasonic nebulizer is in the hot spring for 9 minutes; then, it discusses whether using essential oils in the hot spring can affect the brain waves based on the experimental results. The experimental results show the essectial oils can really affect the brain waves during bathing in the hot spring; the rose essential oil used during bathing can make people feel relaxed and refreshed, but it can also increase energy depending on the property of brain waves; the tea tree essential oil used during bathing can make people feel uplifted and concentrated. This experimental research doesn’t consider the subject’s preference for essential oils, and the subject’s emotion and physical condition can also affect the brain waves. Spraying essential oils during bathing can realize physical relaxation and produce synergism, which can be used by people going to the hot spring to relieve pressure.

碩士 / 佛光大學 / 未來與樂活產業學系 / 102 / Pressure from daily life will easily lead to psychological pressure, mental fatigue, increase in job dissatisfaction and even termination of employment if such pressure is not relieved appropriately. Documents have shown that Aromatherapy is a kind of natural therapy which becomes popular in modern history and there is historical evidence testifying its work on pressure relieving. It is effective, simple and easy to be accepted by individuals. This is an important healing method. People nowadays suffer from pressure from work and daily life. Too much pressure will compromise attention, memory, work performance as well as physical and mental health. Among numerous methods to relieve pressure, Aromatherapy is easy to learn and practice. This research mainly discusses influences on the activation of autonomic nerve system and functioning of cognition after the practicing of Essential Oil Direct Inhalation. Clinically, Aromatherapy focusing on emotional perspective is able to mitigate health issues incurred from work pressure. Definition of Aromatherapy lies in the mental relief, emotional easiness or improvement of physical illness as a result from the absorption of Aromatic Essential Oil through inhalation or massage. Aromatherapy means promotion of physical and mental health through the absorption of Aromatic Essential Oil via smell or skin. Functions from essential oil on Central Nervous System include resistance of anxiety, relief of pressure, stabilization of emotion, tranquility, assistance on sleeping as well as influence on memory and attention. Therefore, purpose of this study lies in the discussion of Bergamot Essential Oil Direct Inhalation’s relief of physical, mental and spiritual sides as well as its influence on pressure. Purpose of this study lies in the discussion of Bergamot Essential Oil Direct Inhalation’s influence on adult’s physical, mental and spiritual health as well as relief of pressure. It is conducted using quantified research method and presented in the methods of stress index and interview. There are several subjects for this research. This research was conducted twice weekly with 15 minutes each time in a 2-month period on treatment group and experiment group. A review was then conducted on Stress index data on both before and after the intervention of essential oil. Such review was supplemented by qualitative research on physical, mental and spiritual perspectives as well as compilation of stress. Purpose of this research lies in the discussion of: Aromatic Essential Oil Direct Inhalation’s influence of pressure relief through Bergamot Essential Oil Direct Inhalation. From the review it is observed, through the interview after the second inhalation, that there were obvious differences on stress index and feelings after inhalation of essential oil. Therefore, Direct Inhalation definitely has exerted obvious changes on individual’s physical, mental and spiritual sides. Emotion can therefore be relieved and promotion on individual’s physical, mental and spiritual sides can therefore be obtained through the improvement on physical and mental conditions. Responses on physical and mental changes received from subjects of this research after 1-2 days of their inhalation and mental experience indicate obvious changes which make them more physically and mentally comfortable and relaxed. Therefore, this report hopes to provide a method of relief which can be implemented for people losing emotional balances. This could avoid unfortunate consequences of suicide. It can also prevent even more mental illnesses from emotional pressure.

碩士 / 經國管理暨健康學院 / 健康產業管理研究所 / 101 / In order to reduce the cost of surgery, outpatient surgeries increase dramatically. Outpatient surgery patients tent to more anxiety due to the uncertainty with self-healthy during the surgery waiting time. This study tries to combine music and aromatherapy interventions to reduce anxiety in outpatient surgery patients. We conduct a quasi-experimental study design. We studied 88 adult outpatient surgery patients in a general teaching hospital in Taipei. These patients are in the 20-60 years old and all agree to participate this study. We randomized our subjects into experimental group and control group. We find our interventions can reduce the anxiety and systolic blood pressure. Combine music and aromatherapy interventions can be a good way in clinical field.

碩士 / 樹德科技大學 / 經營管理研究所 / 104 / Aside from the excellent quality of health care offered by medical institutions, the ambience of medical space considerably influences patients mentally and physically. It make patients relaxed, pacify their bodies and souls, and release negative emotions. The interior design for the ambience of the dental clinic pertains to lighting, decoration, background music and aromatherapy atmosphere. Since the ambience of medical space has positive impact on the course of treatment, the so-called ambience construction is valued concerning the establishment of the dental clinic in the hope that the ambience construction can influence patients mentally and physically. This study manipulates Analytic Hierarchy Process（AHP）to create the criteria concerning the method to construct the ambience of the dental clinic. With respect to the analysis of literature review, the dentists’ professional advice, the feedback from the interview with other professional doctors, and the analysis of the hierarchy diagram with scoring items, the criteria for the ambience of the dental clinic break into four perspectives, including lighting, environmental planning, background music, and scent of clinic. The four main perspectives can further elaborate into four sub-dimensions, including lighting shape, color brightness, indirect lighting, traffic flow, interior color style, music style, volume control, aromatherapy essential oils and so on 14 check items. Through one on one interviews with doctors, this study projects the relative weight value at all levels of the hierarchy diagram. The weight value can indicate the standard for a high-quality medical environment in a dental clinic with the ambience construction.

碩士 / 南台科技大學 / 奈米科技研究所 / 99 / In recent years, in order to keep up with and improve the daily life in the fast development of the world, the human have to work and study hard day by day. This is the main reason which results in more pressure and diseases of civilization. According to references, to relieve emotional and stress, the human body and their spirit have to achieve self-relaxation that can bring in more benefits for the body, for instance the improvement of the human physiological parameters and energy values. In order to investigate and observe these changes of subtle energy inside the human body, we design three kinds of experiments with using three different types of non-intrusive detection equipments including " EEG2000 (electroencephalogram)", "M.E.A.D, ME-10 (Meridian energy analyzer device)", and " physiological parameters monitor MD-850". After obtaining the experimental results, we used SPSS software by pired-samples T test method to observe whether it is significant differences in physiological parameters. In the first experiment, we used incense smelling therapy to study its effects on brain and meridian energy of adults. this therapy seems to be similar to the essential oil and aromatherapy treatment. In this method, adults will smell three types of functional incenses provided by manufacturers: mei-yuan incense, mei-ren incense, and da-dan incense and another general incense for comparison. Then, we got the data of subjects in two ways: before and after incense smelling to analyze and compare. Through the results, we confirm that the EEG and meridian energy data in the case of smelling the three functional incenses got better results than that of smelling the general incense. Moreover, the experimental results from smelling the three types of functional incenses showed significant increase (p <.05). In addition, the results also affirm that the α wave increases when eyes-closed in the case of smelling three types of special incenses. In the general incense case, there is converse trend of α wave. It decrease. Thus, it is expected that the functional incenses can help the human body relax and increase the overall brain waves. In addition, the meridian energy also improves significant under impact of the three functional incenses (p <.05). In the second experiment, we observed the alternation of brain waves under effect of three sections of yana breathing. From the results, when we compared the α wave of closed-eye, meditation without breathing with that of three sections of yana breathing, we realize that the α wave decreases. This result also showed similar trend to other studies when the subjects were trance state, α wave was suppressed but this trend level didn’t achieve significant differences (p> .05). On the other hand, we get the results from three states: opened-eye, closed-eye, meditated, all without yana breathing and compare them with the results from three states: opened-eye, closed-eye, meditatied, all have yana breathing. These comparisons show that β and α wave increase. Especially, in the state of opened- eye, all four brain waves increase. However, there are no significant difference in these comparisons (p > .05). In the final issue that we want to discuss is whether or not the brain waves, the physiologic parameters and the mood status change after active meditation courses. After obtaining the experimental results with two stages: before and after active meditation courses, we clearly realize all the brain wave of 16-people after active meditation courses is smaller than that before the active meditation courses. This difference is only significant for the β wave of the right side brain of participants (p <.05). For the physiological monitoring parameters, the average of oxygen saturation increases and has significant difference (p <.05). In this study, we used the pressure emotion scales with three index : the overall membership depression, anxiety and stress. The results showed a decrease and a significant difference in three index (p <.05). In the characteristics of emotional scale, acceptance of happiness index increases, while the two other index, sad & fear and anger & disgust decrease. All of these differences are significant (p <.05). These changes of three above index result in the total emotion increases and this is good result for the participant members. In general, all the members after the active meditation courses showed good appearance with decrease of tension and pressure, increase of blood oxygen and relaxation.

碩士 / 建國科技大學 / 美容科技研究所 / 102 / Stress is a natural response of disturbing the balance of physical and mental change arising. When our perception and expectations do not match, or when we cannot control our feeling of disappointment, pressure appears. In this study, there are seven energy centers in the human body. We can activate our cells, enhance both immunity system and self-healing autologous ability by adapting plant essential oil and then, relieve pressure. The study analyzes the physiological effects of autonomic nervous system by applying seven-chakra essential oils. The pressure index (PSI) of 56 female volunteers is beyond 50. In the experimental group, each essential oil has quantified 0.1 ml, whereas the controlled group, water has quantified 0.1 ml. Through inhalation, the effect of reducing PSI is the most obvious by using the heart chakra essential oil – the mean heart rate (Mean HRT), pressure index (PSI) and low frequency (LF) are significantly reduced, but the high-frequency (HF), normal heartbeat interval standard deviation (SDNN) are significantly increased. Direct inhalation of chakra essential oils may activate the physiological activity of the heart rate variability. This analysis can be used as a reference in aromatherapy application