This thesis deals with business process management phenomena and its concept of business process reengineering in particular. Furthemore, the principles, chosen methods and critical success factors of business process reengineering implementation are discussed. This thesis also concerns itself with holistic conception of business process management which incorporates both hard factors (e.g. process modeling) and soft factors dealing with rather social aspects of any organizational change. All theoretical findings are applied in specific organization where the business processes are rethought.

É necessário ter muita clareza sobre o que fazer e como fazer para que uma empresa satisfaça a expectativa do mercado em que atua, e o faça de forma rentável. Assim, a definição de uma estratégia torna-se altamente relevante no ambiente competitivo dos negócios. Uma vez definida sua estratégia, a empresa possui um desafio ainda maior: sua implementação. A implementação de uma estratégia, para ter sucesso, precisa ser constantemente monitorada, pois demanda uma ampla sincronia organizacional, envolvendo todos os seus departamentos. Nesse contexto, este trabalho buscou desenvolver um método de gerenciamento estratégico, a partir do alinhamento dos processos de negócio aos objetivos estratégicos da uma organização, com base nos conceitos de Balanced Scorecard e Business Process Management. Esse método foi aplicado em uma empresa concessionária do setor automotivo, segmento de caminhões e ônibus, e os objetivos atingidos neste trabalho evidenciaram a capacidade do método de contribuir para um melhor desempenho estratégico e operacional. / It is necessary to be clear about what to do and how to do so that a company meets the expectation of the market in which it operates , and do so profitably . Thus, the definition of a strategy becomes highly relevant in the competitive environment of business. Once defined its strategy, the company has an even greater challenge: its implementation. The implementation of a strategy, on the other hand, to succeed, needs to be constantly monitored, since it requires a large organizational synchrony involving all its departments. In this context, this study has developed a method of strategic management, from the alignment of business processes with the strategic objectives of an organization, based on the concepts of Balanced Scorecard and Business Process Management. This method was applied in a dealership of automotive vehicles, segment of trucks and buses, and the objectives achieved in this work demonstrated the method's ability to contribute to a better strategic and operational performance.

Em busca da documentação e otimização de seus processos, a área de Business Process Management (BPM) vem cada vez mais atraindo o interesse do meio empresarial, por ser um importante método no auxílio ao ganho de resultados, como redução de custos e aumento de produtividade. Modelar processos, entretanto, não basta. É preciso que se atente para métodos eficientes de armazená-los, permitindo que as informações sejam manipuladas e utilizadas de maneira prática e inteligente. A presente dissertação propõe duas abordagens para armazenamento de modelos de processo, uma em bancos de dados relacionais e outra em bancos de dados orientados a grafos, comparando-os através de aspectos como desempenho na execução das operações e proximidade da abordagem de cada um deles com os modelos de processos. Enquanto os bancos de dados relacionais são mais populares, sendo utilizados na maior parte das aplicações atuais, os bancos de dados orientados a grafos possuem propriedades e representação gráfica semelhantes aos modelos de processos. Foram realizados testes que visam analisar o desempenho de ambas as abordagens, além da facilidade dos usuários em interagir com os modelos propostos. Os resultados deste estudo podem ser utilizados para a criação de repositórios que compartilhem processos de maneira eficiente, bem como incentivar o estudo de novas maneiras para o armazenamento de processos. / Business Process Management (BPM) area has been increasingly attracted the interest of the business community because users are looking for documentation and optimization. These documents can be an important method in helping to gain results such as reduced costs and increased productivity. However, to model processes is not enough. It is necessary to pay attention to efficient storage methods, allowing information to be handled and used in a practical and intelligent way. The present article compares the use of relational databases and graph databases, considering aspects such as performance in the execution of operations and proximity of the approach of each of them with the process models. While relational databases are more popular, being used in most of the current applications, graph databases have properties and graphical representations similar to process models. The results of this study can be used to create repositories which can both share process efficiently, and encourage the study of new ways of storing processes.

Un nombre croissant d’entreprises internationales ont adopté les systèmes d'information centrés-processus pour profiter des avantages de l'utilisation de processus rationalisés basés sur des modèles prédéfinis, également appelés modèles de processus métier. Cependant, l'environnement commercial dynamique actuel exige de la flexibilité et la réutilisation systématique des processus métier, qui se manifeste par l'utilisation de modèles de processus configurables (CPM). Ceci évite le développement de processus à partir de zéro, qui est à la fois une démarche fastidieuse et sujette à de nombreuses erreurs, et facilite le partage d'une famille de variantes de processus métier pouvant être personnalisées en fonction d'exigences métier concrètes. Par ailleurs, l'adoption des ressources de l'Internet des objets (IoT) dans les processus d'entreprise inter-organisationnels est également en croissante constante. Cependant, ces ressources IoT doivent être utilisées efficacement. Ces dispositifs IoT sont hétérogènes en raison de leurs propriétés et de leurs fabricants (normes propriétaires), ce qui pose des problèmes d’interopérabilité. De plus, étant limitées, elles doivent être allouées (et consommées) en gardant à l'esprit des contraintes, tels que le coût énergétique, le coût de calcul, etc. pour éviter les pannes pendant leurs consommations par les processus. Il est donc essentiel de modéliser explicitement la perspective des ressources IoT dans les modèles de processus métiers lors de la phase de conception. Dans la littérature, divers travaux de recherche dans le domaine de gestion des processus métier (BPM) sont généralement axés sur la perspective du flux de contrôle. Bien qu'il existe certaines approches axées sur la perspective des ressources, elles sont généralement dédiées à la perspective des ressources humaines. Ainsi, les travaux sur l'intégration de la perspective des ressources IoT dans les processus métier sont limités pour résoudre des problèmes liés à l'hétérogénéité. De même, dans le contexte des CPM, il n’existe aucune prise en charge de la configuration permettant de modéliser la variabilité des ressources IoT au niveau des CPM. Cette variabilité résulte des fonctionnalités spécifiques aux ressources IoT, telles que la possibilité de partage, et réplication, qui sont pertinentes dans le contexte des processus métier. Dans cette thèse, nous abordons les limitations susmentionnées en proposant une approche pour intégrer la perspective IoT dans le domaine du BPM et soutenir le développement de CPM. Ce travail propose les contributions suivantes: (1) il fournit une description formelle de la perspective des ressources IoT, et de ses relations avec le domaine BPM à l'aide de la technologie sémantique, et (2) il fournit de nouveaux concepts pour permettre l'allocation de ressources IoT configurables dans les CPM. Pour valider notre approche et démontrer sa faisabilité, nous procédons comme suit: (1) implémenter des outils preuve de concept qui soutiennent le développement de processus métier et de modèles de processus configurables conscient des IoT, et (2) réaliser des expérimentations sur des jeux de données de modèles de processus qui démontrent l’efficacité de notre approche et affirment sa faisabilité / On the one hand, a growing number of multi-national organizations have embraced the Process-Aware Information Systems (PAIS) to reap the benefits of using streamlined processes that are based on predefined models, also called as Business Process (BP) models. However, today's dynamic business environment demands flexibility and systematic reuse of BPs, which is provided by the use of Configurable Process Models (CPMs). It avoids the development of processes from scratch, which is both time-consuming and error-prone, and facilitates the sharing of a family of BP variants that can be customized based on concrete business requirements. On the other hand, the adoption of the Internet of Things (IoT) resources in various cross-organizational BPs is also on a rise. However, to attain the desired business value, these IoT resources must be used efficiently. These IoT devices are heterogeneous due to their diverse properties and manufactures (proprietary standards), which leads to issues related to interoperability. Further, being resource-constrained, they need to be allocated (and consumed) keeping in the mind relevant constraints such as energy cost, computation cost, to avoid failures during the time of their consumption in the processes. Thus, it is essential to explicitly model the IoT resource perspective in the BP models during the process design phase. In the literature, various research works in Business Process Management (BPM) domain are usually focused on the control-flow perspective. While there do exist some approaches that focus on the resource perspective, they are typically dedicated to the human resource perspective. Thus, there is limited work on integrating the IoT resource perspective into BPs, without any focus on solving issues related to heterogeneity in IoT domain. Likewise, in the context of CPMs, there is no configuration support to model IoT resource variability at the CPM level. This variability is a result of specific IoT resource features such as Shareability and Replication that is relevant in the context of BPs. In this thesis, we address the aforementioned limitations by proposing an approach to integrate IoT perspective in the BPM domain and to support the development of IoT-Aware CPMs. This work contributes in the following manner: (1) it provides a formal description of the IoT resource perspective and its relationships with the BPM domain using semantic technology and (2) it provides novel concepts to enable configurable IoT resource allocation in CPMs. To validate our approach and to show its feasibility, we do the following: (1) implement proof of concept tools that assist in the development of IoT-aware BPs and IoT-aware CPMs and (2) perform experiments on the process model datasets. The experimentation results show the effectiveness of our approach and affirm its feasibility

This master‘s thesis focuses on assessment of a particular part of information system of selected company and its ICT modification proposal. This thesis explains the problematics of information systems, business process management (BPM) and robotic process automation (RPA) in its theoretical part, then focuses on the current situation and detailed analysis of the selected business process. The final part provides a modification proposal using business process management and robotic process automation technology. The aim of the thesis is to design a solution that will optimize information system via process automation and robotization thus reducing work time, error rate and costs while increasing efficiency of this company.

This master’s thesis deals with the problems concerning the order process control in the company. The reader will find the most important theoretical definitions relating to the order process control. The analysis of the order process control in the company TOS KUŘIM – OS, a. s. is presented. The contribubution of this master´s thesisis the optimalization of actuall state proces of order in this organization.

Real estate development (RED) businesses are critical to closing the housing deficit gap in Nigeria. The purpose of this multiple case study was to explore the strategies that successful business managers used to improve and sustain their business performance in Nigeria. The 7FE business process management framework was the conceptual framework used. Primary research data were collected through semistructured interviews held with a purposive population sample of 5 business managers who successfully improved and sustained their business performance in the Nigeria real estate sector. Secondary data were collected from company and public documents and extant literature. Data were analyzed using computer-aided data analysis software and methodological triangulation. Ten emergent themes were identified: business strategy; commitment to quality and building trust; industry and market research; training and knowledge acquisition; innovation and reward systems; operational effectiveness and project portfolio management; minimizing costs and financial leverage; marketing, promotions, and strategic partnerships; measuring business performance and assessing strategic success; and change management and documenting lessons learned. The implications of this study for positive social change include the potential to increase the number of sustainable RED businesses in Nigeria, providing more employment, housing for more people, offering better living conditions, improving quality of life, and contributing to both local and national economies.

In dieser Arbeit wird ein Ansatz zur automatischen Berechnung und Ausführung von strukturellen Anpassungsmöglichkeiten für Workflows auf Basis von Kontextinformationen entwickelt. Zur Sicherstellung der semantischen Korrektheit der Anpassungsmöglichkeiten werden zwei Arten von Einschränkungen berücksichtigt: Zustandsbezogene Einschränkungen (ZBE) und Aktivitätsabhängigkeiten (AA). ZBEs spezifizieren Einschränkungen zwischen Anpassungsoperationen und dem Ausführungszustand des Workflows. AAs beschreiben temporale Beziehungen zwischen Aktivitäten eines Workflows.

En la presente tesis se ha llevado a cabo una investigación detallada centrada en el paradigma de la Personalización Masiva aplicada al ámbito edificatorio. En concreto, se propone un modelo que permite la implantación del paradigma de Personalización Masiva como estrategia de posicionamiento competitivo en el mercado ante el entorno empresarial actual, que se caracteriza por la competencia global, la fragmentación del mercado y unos clientes más exigentes con tendencia en la mayoría de los casos a la exclusividad y diferenciación. Para trasladar esta ventaja competitiva a la realidad del sector, concretamente a la ejecución del proceso edificatorio y su gestión, el presente trabajo propone la aplicación de la metodología Business Process Management (BPM) como elemento vertebrador, junto con disciplinas y filosofías en auge en el sector y el uso de tecnologías emergentes como wearables, dispositivos móviles o Internet of Things (IoT´s). El modelo propuesto se centra en la sinergia entre las diferentes estrategias, técnicas y tecnologías que actualmente se utilizan en el ámbito de la gestión (como Lean Construction), junto con otras estrategias y tecnologías que han demostrado ser soluciones efectivas en otros ámbitos como por ejemplo, BPM o Service Oriented Architecture (SOA), etc… A través de la integración de todas estas herramientas se consigue una gestión eficiente de la ejecución de la obra, mejorando el rendimiento y haciendo viable la Personalización Masiva en la ejecución de proyectos. Mediante la implantación de herramientas y principios basados en filosofías Lean Construction, como Last Planner System, se reducirá la variabilidad derivada de las diferentes opciones que implica la Personalización Masiva y que afecta directamente a la calidad y tiempo de entrega. Todo esto con el apoyo de la estrategia BPM y su tecnología asociada que permitirá la automatización de procesos, el control, la disponibilidad de la información y la gestión de los cambios potenciales, dando la agilidad necesaria a una organización para adaptarse a los cambios del entorno y responder a imprevistos. Siendo esta agilidad un aspecto clave para lograr la Personalización Masiva. Para llevar a cabo el objetivo se ha realizado un estudio de los antecedentes donde se ha observado que casi todas las propuestas de aplicación del paradigma de Personalización Masiva se centran en la fase de diseño y edificación prefabricada, no enfocándose ninguna a la construcción tradicional. Asimismo, se ha realizado un estudio y definición de la problemática que conlleva la aplicación del paradigma en la construcción tradicional y se han identificado las soluciones parciales a partir de estrategias, paradigmas, técnicas y tecnologías ya existentes. Este estudio ha permitido justificar el problema, plantear la hipótesis y proponer una solución novedosa con respecto a otros enfoques existentes en la línea de investigación. Posteriormente se han analizado las soluciones parciales a la problemática identificada a partir de estrategias, paradigmas, técnicas y tecnologías ya existentes. Finalmente se ha realizado la integración de estas soluciones parciales a partir del uso de técnicas de integración de procesos y sistemas tecnológicos. El resultado es un modelo conceptual que sirve como marco de referencia para el proceso de ejecución de la edificación en la construcción tradicional bajo un enfoque de Personalización Masiva. Como paso final para validar la investigación se ha implementado un prototipo donde se han modelado y automatizado dos casos de uso, el primero de ellos está referido al proceso de ejecución del pavimentado ubicado en la capa procesos principales en la ejecución de la obra, debido a la relevancia y repercusión en la Personalización Masiva. Por otro lado, se ha modelado y automatizado el proceso LPS ubicado en la capa de procesos de gestión debido a la complejidad y dificultad de gestión de la diversidad de opciones que plantea la Personalización Masiva. El prototipo obtenido basado en los casos de uso ha permitido mostrar su validez y viabilidad poniendo de manifiesto cómo la implementación de un conjunto representativo de técnicas y su integración, permiten alcanzar los requisitos de la personalización masiva como son la eficiencia, productividad, agilidad en la gestión del cambio e integración. Además, a partir de sesiones de Benchmarking con empresas constructoras y empresas especializadas se ha concluido la utilidad y viabilidad de la propuesta en materia de usabilidad y accesibilidad.

Virtual Organizations (VO)—a network of independent organizations collaborating to address specific business opportunities—have become popular in today’s technology driven business environment. Due to their autonomous and interdependent nature, management of collaboration among such organizations is a challenging task. Although many solutions have been proposed over the past two decades to support inter-organizational interactions, VOs still face several challenges due to their dynamic and temporal nature that cannot be addressed by traditional solutions such as ebXML, RosettaNet and EDI. In this research, we present a framework for process management in service oriented virtual organizations and a distributed architecture for a flexible infrastructure that supports collaborative business process execution, monitoring and management. The framework contains 6 layers with multiple components within each layer. In designing the components of the framework, standard reference architecture such as the Open-EDI reference model and the S3 service oriented architecture, as well as best practices such as ITIL V3 and PMBOK are used. The infrastructure supports the common topologies of inter-organizational collaboration (e.g. peer-to-peer, star, linear), and responds well to changes due to its loosely coupled components. The proposed infrastructure is based on federating multiple SOA infrastructures with the Enterprise Service Bus (ESB) as its core. It is implemented using IBM WebSphere ™ products. We demonstrate that VOs built with our framework and implementation architecture facilitate flexibility, rapid process integration and dynamic evolution.