Syftet med föreliggande studie var att studera de avdramatiserande strategier som förekommer under logopedisk afasi- och barnintervention samt att jämföra dessa interventionstyper. Vidare syftade studien till att beskriva hur dessa strategier påverkar interaktionen mellan logoped och patient. Vald analysmetod har influerats av Conversation Analysis (CA) eftersom det är en metod som kan användas för studier av interaktionen mellan människor. Materialet för analysen har utgjorts av sex samtal inom afasiintervention och åtta samtal inom barnintervention. Vid analysen av materialet till föreliggande studie blev det tydligt att det främst är logopeden som använde avdramatiserande strategier och detta skedde något oftare inom barnintervention än inom afasiintervention. I samma material var det relativt ovanligt att patienten använde avdramatiserande strategier. I de fall detta förekom bland patienter var det för att skydda sitt eget ansikte, till skillnad från logopedens användning som främst syftade till att skydda patientens ansikte. I resultaten framkom inga större skillnader gällande vilka avdramatiserande strategier som användes, däremot fanns skillnader i hur ofta de användes samt i hur de tillämpades. En annan tydlig skillnad vid jämförelse av interventionstyperna var att logopeden inom barnintervention oftare använde en stigande grundton som en artighetsstrategi, vilket i vissa situationer fungerar avdramatiserande. Gällande interaktionen ser de avdramatiserande strategierna till att samtalet fungerar och förs framåt inom de båda interventionstyperna. Behovet av de avdramatiserande strategierna blev tydligt när de inte fungerade och patienten till följd av detta upplevde ansiktshot. Sammanfattningsvis låg den största skillnaden mellan de studerade interventionstyperna i hur logopeden anpassade de olika strategierna till en vuxen person med afasi respektive ett barn med språkstörning.

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Le sujet de ce mémoire émane d’une volonté d’intégrer la recherche à ma réalité organisationnelle, celle des Forces canadiennes (FC). De cette aspiration est née l’idée d’étudier comment se dévoilent la face et la figuration lors de l’instruction de base. Partant d’une approche interactionniste, l’attention a été portée sur la face et la figuration d’un stagiaire au cours de trois interactions avec ses supérieurs. C’est plus précisément, la filature et l’analyse de conversation qui ont été mobilisées pour examiner cette problématique. La pertinence de la démarche est qu'elle met de l'avant une perspective de recherche peu présente dans la littérature, mais surtout, qu’elle s’insère dans un contexte organisationnel méconnu. L'entreprise vise d’une part, à nourrir la théorie en raffinant des concepts existants : la face et la figuration. D’autre part, elle cherche à éclairer la pratique en mettant en évidence des actes communicationnels difficilement observables dans le cadre habituel des activités militaires. / The subject of this thesis originates from a desire to integrate my research with my personal experience with the Canadian Forces (CF). As a result, I had the idea to study how face and facework emerge during basic training. Taking a communicative/interactional approach, I focused on the facework of a student during three interactions with his superiors. Specifically, I used shadowing and conversation analysis (CA) to examine this issue. This project offers important contributions to a topic that has not yet been addressed from the perspective I develop in this study, and few studies have looked at this topic in the context of the CF. Hence, this study aims to enrich theory by refining the concepts of face and facework. In addition, is aims to inform practice by highlighting communicative practices that are difficult to observe in the ordinary course of military activities.

Comment une organisation peut-elle agir ? Peut-elle être considérée comme un acteur en elle-même ou nécessite-t-elle que d’autres agissent pour elle ? Comment parler de son action sans présumer son existence ? Je voudrais proposer ici une approche proprement communicationnelle à la question de l’action organisationnelle. M’appuyant sur la narratologie de A. J. Greimas pour rendre apparentes certaines des idées centrales de la philosophie de l’individuation, je montre que l’organisation – et tout être social – agit en se faisant attribuer des actions. La philosophie de l’individuation est nécessaire ici pour dériver une théorie de l’action organisationnelle à partir de la manière même dont se constituent les organisations. Cela me permet notamment d’affirmer que l’organisation participe aussi elle-même à ces pratiques d’attribution, car en tant qu’elle existe déjà « plus ou moins et d’une certaine manière », elle appelle des actions particulières. À travers l’imbrication de mandats et de programmes d’actions, dans une logique d’appropriation/attribution, l’organisation peut effectivement agir tout en comptant toujours sur d’autres pour le faire. Nul besoin de s’en remettre à une ontologie essentialiste de l’organisation pour affirmer qu’elle agit elle-même, car il n’y a pas d’opposition entre affirmer que l’organisation agit et que d’autres agissent pour elle. En fait, loin de s’opposer, ces deux affirmations s’impliquent mutuellement. Les pratiques d’attribution sont nécessaires pour agir légitimement – il faut toujours agir pour autre que soi – mais aussi pour agir tout court, car la logique même de la propriété d’action, donc de pouvoir dire que ceci est mon action, suppose que l’action ne soit jamais tout à fait mienne. Les conséquences de cette proposition sur les questions de pouvoir et d’éthique sont brièvement abordées. En observant quatre terrains distincts, j’ancre cette proposition théorique dans l’empirique. Ces terrains sont une association de locataires, un projet de réforme d’un grand établissement d’enseignement français, quelques événements dans la vie d’un gestionnaire de gratte-ciel de New York et une réunion entre des représentants de Médecins sans frontières et des administrateurs de santé congolais. Compte tenu de la nature théorique de ma proposition, cette variété de terrains permet de montrer l’utilité de ces idées à l’étude d’une diversité de situations. / How can an organization act? Can it be considered as an actor in itself or does it need others to act on its behalf? How is it possible to address these questions without presupposing the organization? I would like to put forward a specifically communicational approach to the question of organizational action. Borrowing from A. J. Greimas’ narratology to make salient some of individuation philosophy’s most central ideas, I show that the organization – and any ‘social’ being – acts by being attributed actions. Individuation philosophy is necessary to derive a theory of organizational action from the very manner organizations are constituted. This allows me, among other things, to suggest that organizations themselves also play a part in attribution practices, for inasmuch as they exist “more or less and in a certain way”, they call for further actions. Through the imbrication of mandates and of programs of actions, in a logic of appropriation/attribution, the organization can act by always relying on others to do so. There is no need to invoke an essentialist ontology of organization to state that it acts by itself, for there is no opposition between stating that the organization acts and that others act for it. In fact, far from opposing, both statements imply each other. Practices of attribution are necessary for legitimate action – I must always act for someone other than myself – but also for acting at all. In other words, to be able to say that this is my action, I need this action not to be entirely my own. The consequences of this proposal on questions of power and ethics are also briefly considered. I provide my theoretical discussion with a firm empirical grounding through the study of four different fields. I analyse audio and video recordings from a tenants association, the reform project of a French higher education institution, events from the daily work of a New York skyscraper manager and a meeting between Doctors without border representatives and Congolese health administrators. Given the theoretical nature of my proposal, this variety of empirical data allows me to show the usefulness of those ideas to the study of a large array of situations. / Thèse réalisée en cotutelle entre le Département de communication de l'Université de Montréal (sous la direction de François Cooren)et le Centre de sociologie des organisation de Sciences Po Paris (Institut d'études politiques de Paris; sous la direction de Bruno Latour).

In this dissertation I explore the nature of an internship for high school students in a university science laboratory and the issues that arise from it. The investigation of science internships is relatively new to science education; therefore, this exploration is urgently needed. Twenty-one participants were involved in the internship experience, including 13 students, one teacher, two research scientists, and five technicians. Data sources include observations, field notes, and videotapes. Drawing on four coherent and complementary research tools—cultural-historical activity theory, discourse analysis, conversation analysis, and phenomenography, I articulate a variety of phenomena from multiple perspectives. The phenomena identified in the dissertation include (a) the discursive resources deployed by a teacher for interesting and inviting students to participate in science; (b) the discursive resources high school students used for articulating their interests in science-related careers; (c) the natural pedagogical conversations for accomplishing the work of teaching and learning during the internship; (d) the theoretical concepts mobilized for describing the unfolding of science expertise in the internship; (e) participants’ ways of experiencing the science internship; and (f) students’ understandings of scientific practice after participating in the internship. The study identifies many useful resources for understanding the nature of the science internship and provides a foundation for future research. The findings reported here will also serve others as a springboard for establishing partnerships between high schools and science communities and improving teaching and learning in science education.

The present study focusses on the theatre audience, and on its’ role in the maintenance of the theatrical situation. Using video-recorded performances of relatively naturalistic, modern dramas, the study examines the behaviour of the audience in relation to the unfolding of stage events. Such behaviour is described through close inspection of the sounds the audience produces, consisting primarily of coughing, throat-clearing, and laughter. The study contributes to the growing body of research surrounding ethnomethodological conversation analysis (CA). CA methods are used to analyse not only an audience’s overt reactions to stage events, but also the actions occurring outside these relatively short-lived phenomena in the context of a theatre performance. It is demonstrated that members of the audience refrain from making « vocal noise » during the verbal interaction of actors, and some of the resources used to achieve this end are described. These include the interpretation of the emerging dialogue, of the relative positioning of actors and of the actors’ use of gesture. Members of the audience are observed making vocal noise around possible completions in the sequence of ongoing stage actions, a placing which seems to make it maximally unobtrusive. Furthermore, the audience’s laughter is described. It is argued that members of the audience negociate collective moments of laughter with each other and with the actors. In doing so, the audience displays a sensitive awareness of the other members of the audience and the performers on stage. It is finally suggested that vocal noise on one hand and laughter on the other are differently placed in relation to an emerging action. This relative placing seems to indicate their producers’ different orientations to these actions, according to which vocal noise is to be hidden and laughter to be taken as an overt reaction.

In this dissertation I explore the nature of an internship for high school students in a university science laboratory and the issues that arise from it. The investigation of science internships is relatively new to science education; therefore, this exploration is urgently needed. Twenty-one participants were involved in the internship experience, including 13 students, one teacher, two research scientists, and five technicians. Data sources include observations, field notes, and videotapes. Drawing on four coherent and complementary research tools—cultural-historical activity theory, discourse analysis, conversation analysis, and phenomenography, I articulate a variety of phenomena from multiple perspectives. The phenomena identified in the dissertation include (a) the discursive resources deployed by a teacher for interesting and inviting students to participate in science; (b) the discursive resources high school students used for articulating their interests in science-related careers; (c) the natural pedagogical conversations for accomplishing the work of teaching and learning during the internship; (d) the theoretical concepts mobilized for describing the unfolding of science expertise in the internship; (e) participants’ ways of experiencing the science internship; and (f) students’ understandings of scientific practice after participating in the internship. The study identifies many useful resources for understanding the nature of the science internship and provides a foundation for future research. The findings reported here will also serve others as a springboard for establishing partnerships between high schools and science communities and improving teaching and learning in science education.

Abstract  The present work is a quantitative and qualitative analysis of pragmatic strategies for delivering critique, and types of politeness, used by undergraduate L2 students of English at different stages of peer-review discussion. The material examined consists of four corpora of authentic conversations between students, the main purpose of which was to give feedback on each other’s contributions during an English A-level course, at Mid-Sweden University. The conversations explored were carried out electronically, and represent four different online environments, or modes of computer-mediated communication (CMC). The material from the two asynchronous modes of CMC is comprised of L2 students’ written discussion board messages and spoken posts recorded using online software. The two synchronous environments under investigation are text-based and voice-based chat. Taking Brown and Levinson’s (1987) framework of politeness as a point of departure, the present study uses a combination of corpus and conversation analytical methods. The basic unit of analysis has been defined as the shortest message of peer-review critique that constitutes a thematic unit: these have been examined in terms of their content and politeness features associated with them, and analyzed in terms of the pragmatic strategy and type of politeness adopted. The types of pragmatic strategies or message organization patterns at different stages, i.e. initial versus subsequent feedback, of the peer-review discussion have also been analyzed. The results of the study show that the pragmatic strategies aimed at praise and agreement prevail in the corpus data produced by predominantly native speakers of Swedish. Even though the pragmatic strategies used for disagreement and negative evaluation are rich in propositional content, their occurrences and distribution vary across the four modes of CMC examined. These results seem to have wider implications in the context of online L2 learning activities, providing insights about the language of peer-review critique in a Swedish academic setting.   Keywords: computer-mediated communication (CMC), Conversation Analysis (CA), conversation management, discussion boards, feedback category, mode of CMC, peer-review discussion, politeness theory, pragmatic strategy, speech act of critique, text-based chat, type of politeness, voice-based chat, VoiceThread

This thesis studies how sick leave legitimacy is managed in interaction and develops an empirically driven conceptualization of ‘legitimacy work’. The thesis applies an ethnomethodological framework that draws on conversation analysis, discursive psychology, and membership categorization analysis. Naturally occurring interaction is examined in two settings: (1) multi-party meetings at the Swedish Social Insurance Agency, in which participants assess and discuss the ‘status’ of the sick leave and plan for work rehabilitation; (2) peer-based online text-in-interaction in a Swedish forum thread that gathers people on sick leave. The thesis shows how mental states, activities and alternative categories function as resources for legitimacy work. However, such invocations are no straight-forward matter, but impose additional contingencies. It is thus crucial how they are invoked. By detailed analyses of the interaction, with attention to aspects such as lexicality and delivery, the thesis identifies a range of discursive features that manage sick leave legitimacy. Deployed resources are also subtle enough to be deniable as legitimacy work, that is, they also manage the risk of an utterance being seen as invested or biased. While legitimate sick leave is a core concern for Swedish policy-making, administration, and public debate on sick leave, previous research has for the most part been explanatory in orientation, minding legitimacy rather than studying it in its own right. By providing detailed knowledge about the legitimacy work that people on long-term sick leave do as part of both institutional and mundane encounters, the thesis contributes not only new empirical knowledge, but a new kind of empirical knowledge, shedding light on how the complexities of sick leave play out in real-life situations. Traditional sociological approaches have to a significant extent treated legitimacy as an entity with beginnings and ends that in more or less direct ways relate to external norms and cognitive states, or that focus on institutions, authority or government. By contrast, the herein emerging concept ‘legitimacy work’ understands legitimacy as a locally contingent practicality – a collaborative categorially oriented accomplishment that is integral to the interactional situation.