Assim como a literatura de lean, pouco se tem abordado acerca a sustentabilidade de melhorias de lean healthcare. Considerando as altas taxas de insucesso de iniciativas lean relatadas na literatura, este trabalho tem como objetivo testar, através de um estudo de caso em um hospital, os fatores críticos de sucesso para a sustentabilidade de melhorias lean healthcare apontados na literatura. Para tal, foi necessário identificar na literatura os fatores críticos de sucesso para a sustentabilidade lean e de lean healthcare, de modo que depois foram agrupados e consolidados em 17 fatores críticos. A partir deles, foram elaboradas 24 proposições teóricas para que fossem testadas no hospital utilizado como estudo de caso. Como resultado, 15 proposições puderam ser confirmadas com as evidências do caso, enquanto que 6 foram divergentes do previsto na literatura e 3 não tiveram dados suficientes para análise. As divergências foram relacionadas aos fatores críticos de alinhamento estratégico, cultura organizacional, envolvimento dos colaboradores e duração dos projetos. A partir das proposições divergentes, este trabalho contribui com novas proposições sugeridas que foram baseadas nas evidências do estudo de caso realizado. / As in lean literature, little has been addressed about sustainability in healthcare settings. Considering the high failure rates of lean initiatives reported in the literature, this paper aims to test, through a case study in a hospital, the critical success factors for sustainability in healthcare settings reported in literature. To accomplish that it was necessary to identify in the literature the critical success factors for lean and lean healthcare. They were grouped and consolidated into 17 critical factors. From these, 24 theoretical propositions were prepared to be tested in the hospital used as a case study. As a result, 15 propositions could be confirmed with the evidence from the case, while 6 were divergent from that was predicted in the literature and 3 did not have enough data for analysis. The divergences were related to the critical factors strategic alignment, organizational culture, employee involvement and project duration. From the divergent propositions, this work contributes with new suggested propositions that were based on the evidence of the case study.

A terceirização de Tecnologia da Informação (TI) no âmbito das instituições governamentais tem sido um desafio para os gestores, estudos indicam um baixo percentual de sucesso em relação aos objetivos planejados. As organizações fazem uso da TI para otimizar processos, diminuir custos, gerar informações e obter vantagem competitiva. Este trabalho apresenta uma pesquisa exploratória sobre o tema da terceirização de tecnologia da informação, tendo como objetivo identificar os fatores críticos de sucesso (FCS) para que a atividade de terceirização do desenvolvimento de Sistemas de Informação possa ser implementada com sucesso no setor público brasileiro. Identificar os FCS permite direcionar os recursos, que são limitados, onde eles realmente fazem a diferença para se obter os resultados planejados. Foi extraído da literatura, por meio de uma revisão sistemática, os fatores de sucesso relevantes para a atividade. A revisão sistemática foi feita nas bibliotecas digitais on-line: ACM Digital Library Association of Computing Machinery e IEEE xplore Digital Library, em publicações a partir de 2007 (10 anos). A revisão sistemática foi complementada por uma revisão Adhoc, que buscou artigos e publicações científicas de fontes secundárias, trabalhos correlatos cujos objetivos se relacionam ao tema de pesquisa, às teorias, normas e modelos relacionados à terceirização da tecnologia da informação. Os estudos foram agrupados com base em análise de conteúdo constituindo um modelo de referência para a pesquisa baseado em duas dimensões: contexto e foco do relacionamento. O método de pesquisa adotado foi a técnica Delphi para identificar os FCS para o contexto desta pesquisa. Os participantes foram escolhidos a partir de uma instituição pública da área de TI com atuação no município de São Paulo. Um total de 35 especialistas, agrupados em três grupos com diferentes visões sobre o problema, concluíram o painel Delphi. Os FCS identificados na pesquisa são: competência dos fornecedores, comunicação, capacidade técnica dos fornecedores, contratos, comprometimento, conformidade, qualidade das entregas, seleção dos fornecedores, fatores ambientais, confiança, equipe de TI adequadamente dimensionada e controle dos requisitos. Verificou-se que os componentes Contrato e Comportamentos do modelo de referência de pesquisa se destacaram em relação aos demais componentes. A pesquisa também apresentou os FCS em ordem de importância, o que permitiu analisar a relevância de cada FCS sob a perspectiva das atividades exercidas e comparar as diferentes percepções dos especialistas sobre o objeto de estudo / Outsourcing Information Technology (IT) within government institutions has been a challenge for managers, studies indicate a low percentage of success over planned objectives. Organizations make use of IT to streamline processes, lower costs, generate information, and gain competitive advantage. This study presents an exploratory research on the topic of outsourcing information technology, aiming to identify the critical success factors (FCS) so that the outsourcing activity of Information Systems development can be successfully implemented in the Brazilian public sector. Identifying the FCS allows you to direct the resources, which are limited, where they really make the difference to get the results you plan. We extracted from the literature, through a systematic review, the factors of success relevant to the activity. The systematic review was done at the online digital libraries: ACM Digital Library - Association of Computing Machinery and IEEE xplore Digital Library, in publications from 2007 (10 years). The systematic review was complemented by an Adhoc review, searching articles and scientific publications from secondary sources, related works whose objectives are related to the research topic, to theories, norms and models related to the outsourcing of information technology. The studies were grouped based on content analysis constituting a reference model for research based on two dimensions: context and focus of the relationship. The research method adopted was the Delphi technique to identify the FCS for the context of this research. The participants were chosen from a public institution of the area of IT with action in the city of São Paulo. A total of 35 experts, grouped into three groups with different views on the problem, concluded the Delphi panel. The FCS identified in the survey are supplier competence, communication, technical capacity of suppliers, contracts, commitment, compliance, quality of deliveries, selection of suppliers, environmental factors, confidence, adequately sized IT staff and requirements control. It was verified that the Contract and Behavior components of the research reference model stood out in relation to the other components. The study also presented the FSC in order of importance, which allowed to analyze the relevance of each FSC under the perspective of the activities performed and to compare the different perceptions of the specialists on the object of study

Made available in DSpace on 2017-07-10T16:05:04Z (GMT). No. of bitstreams: 1 Belquis_ meireles.pdf: 3336297 bytes, checksum: 5e1e08d39fb908cf79c1491bdb60a996 (MD5) Previous issue date: 2017-09-21 / Knowledge Management [GC] has been recognized as an indispensable strategic resource for the success of organizations in today's society, based on knowledge. Although, proposing the implementation of a GC program in a multicampus public educational institution is a considerable challenge, because it requires that the specifics of this organizational model are respected and that know how the knowledge of the cycle evolves in its interaction contexts. The literature recommends that initiatives related to knowledge start with a pilot program, being more indicated that it starts from a sector or a segment of the organization. For this reason, this study aimed to propose a implementation plan of GC at the Federal Institute of Paraná [IFPR], from the Planning and Administration Directors [DPA] of their campuses. This is a single case study with a qualitative approach, implemented in two phases: a descriptive and another applied. The descriptive phase included two types of diagnoses: the first researched which the critical success factors in the evolution of knowledge cycle in the context of interaction of the directors object of study; the other, what mechanisms, the systems and GC practices or present in the DPA or required fpr these. The diagnosis of those present is relevant because it shows the resources currently used in the development of organizational knowledge cycle; on the other hand, those who are needed because they help to make the development of the GC implementation plan in the institution. At this stage, it was used as sources of information, semi-structured interviews and documents. In the process of analysis of this phase, it was used the content analysis technique, with the help of software NVivo® 11.The results of the first type of diagnosis - critical success factors - showed that the activities of DPA are permeated by different contexts of interaction in which each of them has different aspects, acting or as facilitators or as barriers to knowledge evolution cycle. Among the barriers, the lack of a standard of institutional communication, the inefficiency of the flows, the knowledge explicitation and the updating of the institutional database, and the difficulty of the Pro-Rectos in establishing suitable guidelines for the work of the DPA are alluded to.The results of the second type of diagnosis - mechanisms, systems and GC practices - showed that, although there are no structured GC practices, the organization has the potential to deploy them, because it already works with several mechanisms and GC systems that can support them. In the second phase of this study - applied it was proposed a plan for the implementation of GC in IFPR from DPA in their campuses. It was suggested also, initiatives for the elimination / reduction of barriers to GC diagnosed. And finally, it was suggested the institution of some GC practices, appropriate for the case study. This paper brings two constributions to the academic. One of them showed that in public multicampus institutions, the evolution of organizational knowledge cycle occurs in different ways in each of its interaction contexts. The other contribution is to allow the proposed deployment plan is used by other public multicampus Educational Institutions. As a contribution to the practice of IFPR has been the proposal of a GC implementation plan in which this work has already advanced some actions / A Gestão do Conhecimento [GC] tem sido reconhecida como um recurso estratégico indispensável para o sucesso das organizações na atual sociedade, baseada no conhecimento. Conquanto, propor a implantação de um programa de GC em uma instituição de ensino pública multicampi é um considerável desafio, pois exige que sejam respeitadas as especificidades deste modelo organizacional, bem como que se conheça de que modo o ciclo do conhecimento evolui em seus diversos contextos de interação. A literatura recomenda que iniciativas ligadas ao conhecimento comecem com um programa piloto, sendo mais indicado que se iniciem a partir de um setor da organização. Por esta razão, este estudo teve como objetivo propor um plano de implantação da GC no Instituto Federal do Paraná [IFPR], a partir das Diretorias de Planejamento e Administração [DPA] de seus campi. Trata-se de um estudo de caso único, com abordagem qualitativa, concretizado em duas fases: uma descritiva e outra aplicada. A fase descritiva contemplou dois tipos de diagnósticos: o primeiro pesquisou quais os fatores críticos de sucesso ao ciclo de evolução do conhecimento nos contextos de interação das diretorias objeto de estudo; o outro, quais os mecanismos, os sistemas e as práticas de GC ou presentes nas DPA ou necessários a estas. Nessa etapa, utilizou-se, como fontes de informações, entrevistas semiestrutudadas e documentos. No processo de análise dessa fase, empregou-se a técnica de análise de conteúdo, com o auxílio do software NVivo® 11. Os resultados do primeiro tipo de diagnóstico fatores críticos de sucesso demonstraram que as atividades das DPA são permeadas por diversos contextos de interação em que cada um deles possui distintos aspectos, agindo ou como facilitadores ou como barreiras ao ciclo de evolução do conhecimento. Entre os fatores facilitadores, pode-se citar, por exemplo, a predominância do respeito, da confiança e da colaboração entre os servidores das DPA dos campi. Entre as barreiras, alude-se a falta de um padrão de comunicação institucional, a ineficiência dos fluxos, da explicitação do conhecimento e da atualização da base de dados institucional e a dificuldade das Pró-Reitorias em estabelecer diretrizes adequadas para os trabalhos das DPA. Os resultados do segundo tipo de diagnóstico mecanismos, sistemas e práticas de GC evidenciaram que, embora não hajam práticas de GC estruturadas, a organização tem o potencial de implantá-las, uma vez que já trabalha com diversos mecanismos e sistemas de GC que podem apoiá-las. Na segunda fase deste estudo - aplicada - propôs-se um plano para a implantação da GC no IFPR a partir das DPA de seus campi. Sugeriram-se, também, iniciativas para a eliminação/redução das barreiras à GC diagnosticadas. E, por fim, propôs-se a instituição de práticas de GC adequadas ao caso estudado. Este trabalho traz duas contribuições para a academia. Uma delas mostra que, nas IES públicas multicampi, o ciclo de evolução do conhecimento organizacional pode ocorrer de diferentes formas, em cada um de seus contextos de interação. A outra contribuição ocorre ao permitir que o plano de implantação proposto seja utilizado por outras IES públicas multicampi. Como contribuição para a prática, tem-se a proposta de um plano de implantação da GC no IFPR no qual este trabalho já adiantou algumas ações

L'objectif de cette thèse consiste à étudier le phénomène de succès du système ERP dans le contrôle de gestion à travers l'identification, l'analyse et la classification des principaux facteurs critiques de succès... / The aim of this thesis is to investigate the phenomenon of the ERP system success within management control context through identifying, analyzing and classifying the main critical success factors...

La presente investigación busca determinar los factores que influenciaron en la evolución de las exportaciones de arándanos peruanos a Países Bajos durante los años 2012 - 2017. En el primer capítulo, se abordarán conceptos relacionados al comercio exterior, desde teorías de liberalización hasta acuerdos comerciales; actores como Perú y Países Bajos; aspectos relacionados al arándano y además de revisar qué son los factores críticos de éxito, internos y externos. Asimismo, en el segundo capítulo se expondrá el planteamiento de la investigación tanto como el problema, hipótesis y objetivos principales y específicos. En el tercer capítulo se explicará el método de investigación utilizado a partir del cual se determinará la muestra, categorías, procedimiento, procesamiento de los resultados y la clasificación de las categorías. En el cuarto capítulo se presentan los hallazgos de la investigación en relación con las entrevistas realizadas a cada participante. Se analizó la información y se plasmó en tablas de acuerdo con el número de menciones por factor para determinar a los que tuvieron mayor influencia en la evolución de las exportaciones. Finalmente, en las conclusiones se presenta el factor que tuvo mayor impacto para luego determinar si se cumplieron los objetivos de la investigación y la hipótesis. / This research seeks to determine the factors that influenced the evolution of exports of Peruvian blueberries to the Netherlands during the years 2012 - 2017. In the first chapter, concepts related to foreign trade will be addressed, from liberalization theories to commercial agreements; actors such as Peru and the Netherlands; aspects related to blueberry and reviewing what are the critical success factors, internal and external. Likewise, in the second chapter, the research approach will be exposed as well as the main and specific problem, hypothesis and objectives. In the third chapter the research method used will be explained, from which the sample, categories, procedure, processing of the results and the classification of the categories. In the fourth chapter the findings of the research are presented in relation to the interviews made to each participant of the different segments. The information was analyzed and expressed in tables according to the number of mentions per factor to determine those that had the greatest influence on the evolution of exports. Finally, the conclusions show the factor that had the greatest impact and then determine if the objectives of the research and the hypothesis were met. / Tesis

<p>Mergers and acquisitions (M&A) in the corporate world are achieving increasing importance and attention especially in the advent of intense globalization. This is evident from the magnitude and growth of deal values and resultant ‘mega-mergers’ transacted in recent times. As expert advisory are sought in M&A activities to facilitate the undertaking and maximise the value of the transaction, advisory firms begin to play a more significant and at the same time lucrative role in M&A activities, to the extent of determining the outcome of such projects. Being an area of limited research, it is thus valuable to investigate what M&A advisory firms view as critical success factors to the projects they undertake. Consequently, the research question of “What are the critical success factors for merger & acquisition projects in the view of merger & acquisition advisory firms” has been raised. A list of ten critical success factors for M&A projects is firstly identified from an extensive literature review. These factors are (1) Complete and Clear objectives, goals and scope of the project, (2) Client consultation and acceptance, (3) Project manager’s competence and commitment, (4) Project team member’s competence and commitment, (5) Communication and information sharing and exchange, (6) Project plan development, (7) M&A advisory firm’s resource planning, (8) Time management and tight secrecy, (9) Price evaluation and financing scheme, and (10) Risk management.</p><p>In an attempt to explore the importance of each factor in the practical context, data have been collected through three research methods. Primarily, the authors conduct a semi-structured interview with six interviewees currently working in three organizations which provide professional services related to M&A projects. Meanwhile, a self-completion questionnaire method is employed, following which a sample of 325 M&A advisory firms based in the U.S. is selected to participate in an online survey. In addition, the authors follow a case study approach based on the three organizations of the six interviewees in order to establish comprehensive knowledge about issues relating to M&A projects.</p><p>In response to the research question, the findings strongly indicate that seven out of ten factors in the original list have a positive impact, being the factors listed above as (1), (2), (3), (4), (5), (8), and (9). On the other hand, it revealed the lesser importance of the other three. In addition, three new factors have been discovered from analyzing the data collected, being (i) Having a number of key potential buyers with suitable profile (ii) Right, correct and complete information and data in the data room, and (iii) The quality of the selling company. While as another outcome of this research, further practical insights have been provided regarding the role of M&A advisory firms, the M&A process, common issues faced by M&A projects and the success criteria for M&A projects.</p><p>The findings from this research contribute valuable new knowledge to both researchers and practitioners in both project management and M&A fields, while facilitating the achievement of successful M&A projects.</p>

<p>Risk management has become an important topic for financial institutes, especially since the business sector of financial services is related to conditions of uncertainty. The turmoil of the financial industry emphasizes the importance of effective risk management procedures. Consequently, this thesis studies<em> “</em><em>What are the critical success factors for effective risk management procedures in financial industries?</em><em>”</em> This research question was formulated in order to gain a better understanding of risk management procedures and to examine the critical success factors for effective risk management procedures.</p><p>To explore the importance of critical success factors in a practical context, we used the quantitative method of a self-completion questionnaire in order to collect data from a selection of financial institutions in Thailand. Financial institutions include banks, the stock exchange, insurance, stock securities, asset management and so on. Due to the fact that top-level management is directly responsible for risk management, the target groups included a range of positions from supervisors to board of directors.</p><p>This research found a set of seven critical success factors which can be used as a guideline on how to increase the effectiveness of risk management procedures. These factors are (1). Commitment and support from top management, (2) Communication, (3) Culture, (4) Information technology (IT), (5) Organization structure, (6) Training and (7) Trust. Because risk management is an important part of the financial industry, effectiveness is vital to increase project success. These seven factors can increase the effectiveness of risk management procedures from the perspective of the financial industry in Thailand.</p>

Risk management has become an important topic for financial institutes, especially since the business sector of financial services is related to conditions of uncertainty. The turmoil of the financial industry emphasizes the importance of effective risk management procedures. Consequently, this thesis studies “What are the critical success factors for effective risk management procedures in financial industries?” This research question was formulated in order to gain a better understanding of risk management procedures and to examine the critical success factors for effective risk management procedures. To explore the importance of critical success factors in a practical context, we used the quantitative method of a self-completion questionnaire in order to collect data from a selection of financial institutions in Thailand. Financial institutions include banks, the stock exchange, insurance, stock securities, asset management and so on. Due to the fact that top-level management is directly responsible for risk management, the target groups included a range of positions from supervisors to board of directors. This research found a set of seven critical success factors which can be used as a guideline on how to increase the effectiveness of risk management procedures. These factors are (1). Commitment and support from top management, (2) Communication, (3) Culture, (4) Information technology (IT), (5) Organization structure, (6) Training and (7) Trust. Because risk management is an important part of the financial industry, effectiveness is vital to increase project success. These seven factors can increase the effectiveness of risk management procedures from the perspective of the financial industry in Thailand.

Mergers and acquisitions (M&amp;A) in the corporate world are achieving increasing importance and attention especially in the advent of intense globalization. This is evident from the magnitude and growth of deal values and resultant ‘mega-mergers’ transacted in recent times. As expert advisory are sought in M&amp;A activities to facilitate the undertaking and maximise the value of the transaction, advisory firms begin to play a more significant and at the same time lucrative role in M&amp;A activities, to the extent of determining the outcome of such projects. Being an area of limited research, it is thus valuable to investigate what M&amp;A advisory firms view as critical success factors to the projects they undertake. Consequently, the research question of “What are the critical success factors for merger &amp; acquisition projects in the view of merger &amp; acquisition advisory firms” has been raised. A list of ten critical success factors for M&amp;A projects is firstly identified from an extensive literature review. These factors are (1) Complete and Clear objectives, goals and scope of the project, (2) Client consultation and acceptance, (3) Project manager’s competence and commitment, (4) Project team member’s competence and commitment, (5) Communication and information sharing and exchange, (6) Project plan development, (7) M&amp;A advisory firm’s resource planning, (8) Time management and tight secrecy, (9) Price evaluation and financing scheme, and (10) Risk management. In an attempt to explore the importance of each factor in the practical context, data have been collected through three research methods. Primarily, the authors conduct a semi-structured interview with six interviewees currently working in three organizations which provide professional services related to M&amp;A projects. Meanwhile, a self-completion questionnaire method is employed, following which a sample of 325 M&amp;A advisory firms based in the U.S. is selected to participate in an online survey. In addition, the authors follow a case study approach based on the three organizations of the six interviewees in order to establish comprehensive knowledge about issues relating to M&amp;A projects. In response to the research question, the findings strongly indicate that seven out of ten factors in the original list have a positive impact, being the factors listed above as (1), (2), (3), (4), (5), (8), and (9). On the other hand, it revealed the lesser importance of the other three. In addition, three new factors have been discovered from analyzing the data collected, being (i) Having a number of key potential buyers with suitable profile (ii) Right, correct and complete information and data in the data room, and (iii) The quality of the selling company. While as another outcome of this research, further practical insights have been provided regarding the role of M&amp;A advisory firms, the M&amp;A process, common issues faced by M&amp;A projects and the success criteria for M&amp;A projects. The findings from this research contribute valuable new knowledge to both researchers and practitioners in both project management and M&amp;A fields, while facilitating the achievement of successful M&amp;A projects.

<p>The focus of the study is to identify ERP COTS software where custom made ERPP and COTS software are different in product type and implementation process. The study further intensifies the focus on the factors which are critical for successful ERP COTS product selection and implementation by decision makers and ERP COTS implementers respectively.</p><p>The study involves decision makers, management and organizational actors (end users which are beneficiaries of ERP COTS system). The study tries to identify certain factors, which can lead to the success of the ERP COTS Software implementation and failure to identify those CSFs in selecting and implementing ERP COTS can lead to ERP COTS failure.</p>