В рамках данной работы изучены особенности использования систем поддержки взаимодействия с клиентами в работе колл-центра. Рассмотрены возможности архитектурного подхода в разработке модели информационно-сервисной поддержки. Осуществлен анализ тенденций использования CRM-систем в колл-центрах. Осуществлена оценка результативности использования информационно-сервисной поддержки работы колл-центра. Построена полная модель архитектуры ООО «Нейтив Фарм». На основе процессного подхода детально рассмотрены все фазы проекта по информатизации колл-центра. Разработана и реализована имитационная модель управления проектом разработки и внедрения проекта информационно-сервисной поддержки работы колл-центра на основе различных сценарием. Осуществлена оценка эффективности внедрения новой CRM-системы в деятельность колл-центра. / Within the framework of this work, the features of using customer interaction support systems in the work of a call center were studied. The possibilities of the architectural approach in the development of the model of information and service support are considered. An analysis of trends in the use of CRM-systems in call centers was carried out. An assessment of the effectiveness of the use of information and service support for the work of the call center was carried out. A complete model of the architecture of Native Pharm LLC was built. Based on the process approach, all phases of the call center informatization project are considered in detail. A simulation model for project management for the development and implementation of a call center information and service support project based on various scenarios has been developed and implemented. An assessment was made of the effectiveness of introducing a new CRM system into the activities of the call center.

В диссертации были изучены особенности применения цифровых сервисов по управлению научной деятельностью образовательной организации. Рассмотрены возможности архитектурного подхода в разработке сервиса по управлению научной деятельностью. Осуществлен анализ текущего состояния научной деятельности ГОУ ВПО «Донецкого национального университета». Построена полная модель архитектуры ГОУ ВПО «Донецкий национальный университет». Разработан цифровой сервис «Scientific and information portal» с использованием веб-ориентированной среды Oracle APEX. Разработана и реализована имитационная модель управления затратами при внедрении цифрового сервиса в управление научной деятельностью образовательной организации. / In the dissertation, the features of the use of digital services for the management of scientific activities of an educational organization were studied. The possibilities of an architectural approach in the development of a service for the management of scientific activities are considered. The analysis of the current state of scientific activity of the Donetsk National University is carried out. A complete model of the architecture of the State Educational Institution of Higher Education "Donetsk National University" has been built. The digital service "Scientific and information portal" has been developed using the Oracle APEX web-oriented environment. A simulation model of cost management has been developed and implemented when implementing a digital service in the management of scientific activities of an educational organization.

Была рассмотрена инновационная деятельность технологических процессов на угледобывающих предприятиях, построена полная модель архитектуры деятельности угледобывающего предприятия ГП «Шахта Комсомолец Донбасса», отражающая полный анализ деятельности предприятия с теоретической и практической точки зрения данных. Разработана система мониторинга, с помощью использования данной системы диспетчер сможет контролировать отслеживания всех процессов, связанные с образованием метана, которые будут происходить в шахте для своевременного обнаружения большого количества газа на участках и его устранения. Разработана имитационная модель управления угледобывающего предприятия ГП «Шахта Комсомолец Донбасса», позволяющая проводить анализ эффективности предприятия, предопределять результаты других показателей деятельности компании, отражать конечные результаты, а также осуществлять прогноз и планирование на основе различных сценариев. / The innovative activity of technological processes at coal-mining enterprises was considered, a complete model of the architecture of the activity of the coal-mining enterprise SE Komsomolets Donbassa Mine was built, reflecting a complete analysis of the enterprise's activities from a theoretical and practical data point of view. A monitoring system has been developed, using this system, the dispatcher will be able to monitor the tracking of all processes associated with the formation of methane that will occur in the mine for the timely detection of large amounts of gas in the areas and its elimination. A simulation model for the management of a coal mining enterprise SE "Komsomolets Donbassa Mine" has been developed, which makes it possible to analyze the effectiveness of the enterprise, predetermine the results of other indicators of the company's performance, reflect the final results, and also carry out forecasting and planning based on various scenarios.

<p dir="ltr">The U.S. food supply chain, particularly the beef industry, faces growing demands for transparency and traceability due to increased consumer awareness of environmental and social impacts. A lack of transparency and access to information, along with misinformation, pose challenges to brand trust and supply chain efficiency. Emerging information technologies like RFID and blockchain are being explored to enhance traceability and information transparency, forming the topic of this dissertation.</p><p dir="ltr">This study aims to understand how the growing demand for transparency in the U.S. beef industry could reshape its supply chain structure and dynamics. It comprehensively examines the potential of information technologies like blockchain to enhance traceability, reduce transaction costs and information asymmetry and shift the supply chain structure to vertical coordination.</p><p dir="ltr">To achieve these objectives, we employed System Dynamics (SD) to model the U.S beef supply chain from 2013 to 2022, leveraging on existing literature and statistical data. This methodology was selected because of its unique ability to capture dynamic complexities and feedback among variables, allowing us to assess market dynamics and evaluate potential changes in the beef supply chain under different information technology scenarios. The model was evaluated through a series of tests and demonstrated its efficacy in simulating and analyzing the dynamics of the beef supply chain.</p><p dir="ltr">We simulated a wide range of key policy initiatives on both supply and demand sides of the beef supply chain. Our findings reveal that blockchain adoption is influenced by various factors such as market dynamics, consumer preferences, and existing power imbalances within the supply chain. Scenario analyses suggest that larger firms may be less incentivized to adopt blockchain if the market isn't ready for transparency, due to high implementation costs. Conversely, smaller firms could benefit from reduced transaction costs. Also, our results show an increased willingness to pay for transparent beef boosts the market for smaller firms and raises beef prices. Regulatory intervention may be necessary to balance the power dynamic within the supply chain, especially considering the market power held by packers.</p><p dir="ltr">This study fills existing knowledge gaps and provides valuable insights for beef supply chain stakeholders. It organizes complex data into clear, communicable causal loop diagrams and then introduces a comprehensive U.S. beef supply stock-and-flow diagram, grounded in literature, data, and trends. Finally, by synthesizing complex data and providing practical tools for decision-making, this research offers a foundation for future studies and policy recommendations in the field of supply chain transparency.</p>

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В диссертации были изучены особенности использования методов машинного обучения в сфере страхования. Рассмотрены возможности архитектурного подхода в разработке модели машинного обучения. Осуществлен анализ тенденций цифровой трансформации сферы страхования. Осуществлена оценка результативности использования машинного обучения в страховании. Построена полная модель архитектуры ПАО СК «Росгосстрах». Разработана аналитическая модель машинного обучения в сфере тарификации страховой компании. На основе процессного подхода детально рассмотрены все фазы проекта по внедрению модели машинного обучения в деятельность страховой компании. Разработана и реализована имитационная модель управления проектом разработки и внедрения модели машинного обучения в деятельность страховой компании на основе различных сценарием. / The dissertation studied the features of using machine learning methods in the field of insurance. The possibilities of the architectural approach in the development of a machine learning model are considered. The analysis of trends in the digital transformation of the insurance industry has been carried out. The effectiveness of the use of machine learning in insurance has been evaluated. A complete model of the architecture of PJSC IC Rosgosstrakh was built. An analytical model of machine learning in the field of tariffing of an insurance company has been developed. Based on the process approach, all phases of the project to introduce a machine learning model into the activities of an insurance company are considered in detail. A simulation model for project management for the development and implementation of a machine learning model in the activities of an insurance company has been developed and implemented based on various scenarios.

A bilateral teleoperation system makes it possible for a human operator to interact with a remote environment and receive feedback from their actions. In this work, two different teleoperation architectures are studied, one well-established approach called position-force, and another approach called Model-Mediated Teleoperation (MMT). Position-force generates force feedback by measuring forces and sending them over the network, subject to network delay, while MMT generates nondelayed force feedback through a local environment model. The two architectures are compared in terms of transparency (quality of force feedback) and state consistency (equivalence of positions) under different network conditions. Up to 150 ms constant delay in Round Trip Time (RTT) is added. Both architectures are implemented as relatively simple versions of themselves. The case (teleoperation task) under consideration is pushing a cuboid object on a planar surface in a single direction. The MMT architecture is also studied in further detail, in terms of model complexity. Two versions of an MMT model are investigated, one simpler model that has a linear representation of energy loss and one less simple model that has a non-linear representation of energy loss. The purpose is to see what implications there are of increasing or decreasing model complexity. The results indicate that position-force has better performance in terms of both transparency and state consistency than both MMT models for all investigated network conditions. The simple version of MMT (linear model) performs better than the non-linear model, in terms of transparency and state consistency of cuboid positions, for all network conditions except the largest added delay. In terms of state consistency for the device positions, the non-linear model only performs better than the linear model with no added delay. / En distansstyrt system med tvåsidig kommunikation gör det möjligt för en mänsklig operatör att interragera med en avlägsen miljö och få återkoppling. I detta arbete studeras två olika arkitekturer för dessa typer av system. Ett väletablerat tillvägagångssätt som kallas position-force, och ett annat som kallas Model-Mediated Teleoperation (MMT). Position-force genererar kraftåterkoppling genom att mäta krafter och skicka dem över nätverket, utsatt för nätverksfördröjningar, medan MMT genererar en icke-fördröjd kraftåterkoppling från en lokalt modellerad miljö. De två arkitekturerna jämförs med avseende på ”transparency” (kvalitén på kraftåterkopplingen) och ”state consistency” (matchning av positioner) under olika nätverksförhållanden. De studerade förhållandena innefattar upp till 150 ms konstant fördröjning i tur och returtid. Båda arkitekturer implementeras som förhållandevis enkla versioner av sig själva. Det studerade fallet (operatörens uppgift) innefattar puttande på ett rätblock på en plan yta i en enkel riktning. MMT arkitekturen studeras även i vidare detalj med avseende på komplexitet hos den lokala modellen. Två versioner av MMT modellen undersöks, en enklare model som har en linjär representation av energiförlust, och en mer avancerad model som har en icke-linjär representation av energiförlust. Avsikten bakom detta är undersöka vilka implikationer som finns när komplexiteten hos modellen höjs eller sänks. Resultaten indikerar att position-force presterar bättre än MMT med avseende på både transparency och state consistency för alla undersökta nätverksfördröjningar. Den linjära MMT modellen presterar bättre än den icke-linjära modellen, med avseende på transparency och state consistency i rätblockspositioner, för alla nätverksförhållnaden utom den största pålagda fördröjningen. Vidare presterar den icke-linjära modellen bättre än den linjära modellen, med avseende på state consistency för styrande/styrd apparat, endast då ingen nätverksfördröjning läggs på.

Our society is becoming more and more electrified every day. However, a significant portion of the world’s electricity generation relies on the combustion of fossil fuels to produce heat, which is subsequently harnessed to generate electricity. One way of generating electricity from heat is by utilizing a Rankine cycle. The basis of a Rankine cycle is to heat a liquid to its boiling point, which causes an increase in pressure that is used to spin a turbine and a generator. Many industries, such as transportation and manufacturing, produce large amounts of waste heat that needs to be removed from the main process. A Rankine cycle variant called an organic Rankine cycle can be used in a heat power system to generate electricity from lower-temperature waste heat, which increases efficiency since less heat is wasted. This thesis focuses on constructing a dynamic model of Climeon’s heat power system called HP300. The HP300 utilizes an organic Rankine cycle to generate electricity. Dynamic modeling is valuable because it provides a deeper understanding of the system, which is beneficial for its development and improvement. Moreover, a system model has the potential to enhance the system’s performance by using advanced control methods. The HP300 consists of four main components: a pump, a turbine, an evaporator, and a condenser. Each component will be modeled individually, and the complete model will be constructed by combining the component models. Additionally, an in-depth investigation of an advanced modeling method for heat exchangers is to be conducted. The constructed model in this thesis has an average error of 4%. The pump and turbine were modeled as steady-state models, and the evaporator and condenser were modeled with data-driven state-space models. The most important output of the model is the power generated by the turbine. The power was modeled with an average error of 6%. The turbine model performs best for pressure ratios of 1.75 and above. The model for the condenser had larger errors than the evaporator since it had fewer input variables. Improving the model of the condenser would decrease the overall errors of the model. / Vårt samhälle blir mer och mer elektrifierat för varje dag som går. En betydande del av världens elproduktion är dock beroende av förbränning av fossila bränslen för att producera värme, som sedan utnyttjas för att generera el. Ett sätt att generera el från värme är att använda en Rankine-cykel. Grundprincipen för en Rankine-cykel är att värma upp en vätska till dess kokpunkt, vilket orsakar en tryckökning som används för att snurra en turbin, kopplad till en generator. Många industrier, som exempelvis transport och tillverkning, producerar stora mängder restvärme som måste avlägsnas från huvudprocessen. En variant av Rankine-cykeln som kallas organisk Rankinecykel kan användas i ett värmekraftsystem för att generera elektricitet från restvärme med lägre temperatur, vilket ökar effektiviteten eftersom mindre värme går förlorad. Detta examensarbete fokuserar på att konstruera en dynamisk modell av Climeons värmekraftsystem vid namn HP300. HP300 använder en organisk Rankine-cykel för att generera elektricitet. Dynamisk modellering är värdefull eftersom den ger en djupare förståelse av systemet, vilket är fördelaktigt för dess utveckling och förbättring. Dessutom har en systemmodell potentialen att förbättra systemets prestanda genom att använda avancerade reglermetoder. HP300 består av fyra huvudkomponenter: en pump, en turbin, en förångare och en kondensor. Varje komponent modelleras individuellt och hela modellen konstrueras genom att komponentmodellerna kombineras. Dessutom utförs en fördjupad undersökning av en avancerad modelleringsmetod av värmeväxlare. Den konstruerade modelled i detta arbete har ett genomsnittligt fel på 4%. Pumpen och turbinen modellerades som stationära modeller, medan förångaren och kondensorn modellerades med datadrivna state-space-modeller. Modellens viktigaste variabel är den effekt som genereras av turbinen. Den modellerade effekten hade ett genomsnittligt fel på 6%. Turbinmodellen presterar bäst för tryck-kvoter på 1, 75 och högre. Kondensor modellen hade större fel än förångaren eftersom den hade färre ingångsvariabler. En förbättring av kondensorns modell skulle förbättra modellens övergripande noggrannhet.

This study critically examines the (UHI) effect in urban and suburban neighbourhoods of Quito, Ecuador, over a 19-year period, focusing on the interplay between atmospheric pollution and urban/ suburban temperature. Utilizing Empirical Dynamic Modeling(EDM) and Convergent Cross-Mapping (CCM), this study dives into the nonlinear dynamics of environmental factors, a method that traditional linear models fail to address effectively.The results unveil a consistent and strong positive correlation across various neighbourhoods, with temperature fluctuations indicating a typical UHI effect. This is most noticeable in urbanized areas where the temperature is significantly higher due to dense infrastructure and reduced greenery, a pattern that diminishes as one moves towards the outskirts. Specifically, pollutants like PM2.5 exhibit a non-uniform positive correlation, suggesting their collective increase or decrease across different regions, whereas CO shows a very slight and inconsistent inverse relationship across locations. The causal analysis further substantiates a significant interaction between PM2.5 concentrations and temperature, with the data revealing a reciprocal predictive capacity between these variables. The CCM analysis, through its graphical representation of predictive skills, confirms the causal effect of PM2.5 on urban temperature, marking an essential contribution to understanding the UHI effect and its implications for urban environmental dynamics. This study provides a comprehensive overview of the UHI phenomenon, highlighting the intricate relationship between urbanization, atmospheric pollution, and climate. The findings emphasize the necessity for urban planning and policy to consider these complex interactions to mitigate the effects of climate change on urban environments.

no / The optimal operation policy of flexible RO systems is studied in this work. The design and operation of RO process is optimized and controlled considering variations in water demands and changing seawater temperature throughout the day. A storage tank is added to the system layout to provide additional operational flexibility and to ensure the availability of freshwater to customer at all times. A steady state model for the RO process is developed and linked with a dynamic model for the storage tank. The membrane modules are divided into a number of groups to add flexibility in operation to RO network. The total operating cost of the RO process is minimized in order to find the optimal layout and operating variables at discreet time intervals for three design scenarios. (C) 2013 Elsevier Ltd. All rights reserved.